Betterworks Feedback Jobs in Usa

M

Manager Activities Food& Beverage

Salary not disclosed

Orlando 6 days ago

JOB SUMMARY Leads and directs Food and Beverage and Activities teams, to include all culinary, beverage and activities operations.

Oversees guest and associate satisfaction, maintains brand standards.

Ensures all applicable Food and Beverage laws/regulations and safe food handling procedures are enforced and compliant.

Develops and implements business plans for Food and Beverage and Activites.

Meets or exceeds departmental financial goals.

Relocation Plan Available Shift:1st and 2nd Shift, must be available to work weekends and holidays.

Requirements: Valid U.S.

Driver's License for a minimum of one year.

CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the Food and Beverage, culinary, recreation/activates or related professional area.

OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, Recreation/Activities or related major; 2 years experience in the Food and Beverage, culinary, recreation/activities or related professional area.

CORE WORK ACTIVITIES Leading Food and Beverage / Activities Team Manages and supervises all day-to-day operations.

Understands associate positions well enough to perform duties in associates' absence.

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Oversees all culinary, restaurant, beverage and room delivery and activites/recreation operations.

Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.

Provides excellent customer service to all guests and associates.

Responds quickly and proactively to associates’ concerns.

Provides a learning atmosphere with a focus on continuous improvement.

Provides proactive coaching and counseling to team members.

Encourages and builds mutual trust, respect, and cooperation among team members.

Ensures and maintains the productivity level of associates.

Develops specific goals and plans to prioritize, organize, and accomplish work.

Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

Sets clear expectations with the associates and department leaders and ensures appropriate rewards are given if expectations are exceeded.

Managing Day-to-Day Operations Utilizes use records to control costs and manage inventory.

Applies knowledge of all applicable laws.

Conducts monthly department meetings.

Maintain controls (e.g., perpetual inventory, food/beverage costs, ordering, stock rotation, etc.) Sets goals and delegates tasks to improve departmental performance.

Monitors progress and leads discussion with staff each period.

Projects supply needs for the departments.

Manages departmental inventories and maintains equipment.

Performs other duties as assigned to meet business needs.

Maximizing Revenues Applies and continually broadens knowledge of offerings with emphasis on current trends.

Schedules staff to forecast and service standards, while maximizing profits.

Assists team in developing lasting customer relationships to retain business and increase growth.

Develops new products and offerings and educates associates.

Manages department controllable expenses to achieve or exceed budgeted goals.

Understands the impact of department's operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service Interacts with guests to obtain feedback on quality and service levels.

Responds to and handles guest problems and complaints effectively.

Empowers associates to provide excellent customer service.

Ensures associates understand service expectations and parameters.

Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.

Reviews comment cards and guest satisfaction results with associates.

Participates in the development and implementation of corrective action plans.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensures all leaders and associates understand the brand's service culture.

Sets service expectations for all guests internally and externally.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Conducting Human Resources Activities Participates in interviewing and hiring of team members with the appropriate skills.

Uses all available on the job training tools to train new associates and provide follow-up training as necessary.

Communicates performance expectations in accordance with job descriptions for each position.

Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.

Ensures associates understand Company, Resort and Departmental expectations and parameters.

Ensures associates are cross-trained to support successful daily operations.

Establishes and maintains open, collaborative relationships with associates and ensures associates do the same.

Schedules associates to business demands and tracks associate time and attendance.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.

Observes service behaviors of associates and provides feedback to individuals.

Ensures associate recognition is taking place on all shifts.

Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.

Participates in associate progressive discipline procedures.

Reviews associate satisfaction results.

Additional Responsibilities Complies with all corporate accounting procedures.

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluates results to choose the best solutions and solve problems.

Ensures effective departmental communication and information systems through logs, department meetings and property meetings.

MANAGEMENT COMPETENCIES Leadership Adaptability
- Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to working within new work structures, processes, requirements or cultures.

Communication
- Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.

Integrity: Maintaining and supporting social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles.

Leading Through Vision and Values: Leading through vision and values.

Problem Solving and Decision Making
- Identifying and understanding issues, problems and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

Professional Demeanor
- Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the company in alignment with our core values.

Managing Execution Building and Contributing to Teams
- Participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results
- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment of goals; proactively takes action.

Planning and Organizing
- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships Coworker Relationships
- Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships
- Developing and sustaining relationships based on an understanding of customer needs and actions consistent with our core values to always go above and beyond and do the right thing.

Fostering Inclusion: Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute.

Generating Talent and Organizational Capability Organizational Capability
- Understanding and leveraging associate talent and capabilities to meet work needs; supporting the attraction, selection, and/or retention of associates in order to achieve department and business objectives.

Talent Management
- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise Business Acumen
- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.

Technical Acumen
- Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific challenges.

Basic Cookery
- Knowledge of procedures and techniques for mixing, thawing, baking, and cooking, measurement tools, recipe execution (expanding and condensing as necessary), and methods for innovative preparation and presentation.

Cleaning the Kitchen
- The ability to properly and safely clean and maintain kitchen floors, walls, and ceilings, including meal wall guards, overhead fans and hoods, and floor drains.

This includes correctly choosing and applying appropriate chemicals and/or products.

This includes knowing the right equipment to use for each job.

Cooking
- Ability to prepare and present meals utilizing culinary principles, standards, techniques and equipment (e.g., grilling, sautéing, broiling, baking, using decorative food displays, following recipes).

Emergency Procedures
- Knowledge of emergency and first aid procedures or policies for contacting Loss Prevention and reporting incidents and accidents immediately.

Food and Beverage Sanitation
- Knowledge of procedures and techniques for kitchen maintenance, cleaning, and use of sanitation systems; use of grease trap; trash compactor(s), Baler operation, dish machines, and other equipment.

Knowledge of techniques for care and cleaning of silver, stainless steel, and dish machines.

Food Handling
- Knowledge of basic food handling policies and procedures, as well as the procedures for assisting cooks in serving or preparing food.

Food Storage and Rotation
- Knowledge of procedures and temperatures for storing and rotating food stock in coolers, refrigerators, freezers, dry storage, etc.

to maintain freshness (“First In, First Out”).

This includes preparing, labeling, dating, rotating, and pulling perishable foods and drinks in accordance with storage guidelines; identifying food products that do not meet company or compliance standards; and knowledge of policies and procedures for discarding food items or products.

Kitchen Maintenance
- Knowledge of general maintenance procedures and standards of cleanliness for the food storage and preparation areas.

Kitchen Tools and Equipment
- The ability to use and store kitchen tools (e.g., cutting tools, knives, tongs, slicers, spatulas) and ability to use kitchen equipment (e.g., grills, ovens, steam tables, deep fryers, kettles) properly and safely.

Supply Storage
- Knowledge of proper storage procedures for cookware, flatware, and supplies.

Bar
- Knowledge of general bar operations including local and state liquor regulations; liquor, beer, and wine brands; inventory management for bar operations; preparation and presentation of drinks; management of banquet bar operations; knowledge of Training in Intervention Procedures in the Service of Alcohol or equivalent programs to ensure fluency in safe service of alcohol.

Event Planning
- The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems.

Event Services
- Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.

Event Technology
- Have a working knowledge of audio, video, projection, conferencing, lighting, computer and internet equipment in order to set-up, operate, maintain, and troubleshoot equipment for events.

Food Production and Presentation
- Knowledge of techniques and equipment for preparing and presenting food products (both plant and animal) for consumption, including storage/handling techniques and sanitation standards.

Willingness to adhere to internal company standards.

General Event Management
- The ability to have a working knowledge, understanding of polices, procedures and standards of the event management department to include, event planning, event operations and event technology for different types of events.

Bar Concepts
- Promotion of beer, wine, and spirits to drive awareness and sales; marketing restaurant and bar concepts and events; knowledge of industry trends in food, beverage, and design to maintain competitive.

Dining
- Knowledge of procedures and techniques for seating guests; menu content and creation; POS system; taking dining and room service orders; room service delivery, etiquette, safety, and security; amenity process and delivery; Food and Beverage service standards, service cart setup.

Finance/Accounting
- Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies.

Food and Beverage Inventory
- Knowledge of procedures and techniques for food storage and rotation, quality assurance audit requirements, merchandising food products, inventory and supply storage, and shift production.

Food and Beverage Marketing
- Knowledge of local and internal marketing efforts to drive revenue.

Develops and executes marketing plans using relevant information as appropriate such as feedback gathered from customers.

Food and Beverage Sanitation
- Knowledge of procedures and techniques for kitchen maintenance, cleaning, and use of sanitation systems; use of grease trap; trash compactor(s), Baler operation, dish machines, and other equipment.

Knowledge of techniques for care and cleaning of silver, stainless steel, and dish machines.

Restaurant/Event Room Operations
- Knowledge of procedures for managing restaurant room set-up, management of host/hostess station, maintenance of fine silver, setting tables, break down of room, management of coat check, management of staff/associates, creation of checklists, audits, LSOPs, and maintenance of a high quality dining environment (music, lighting, temperature), as well as opening and closing.

Retail Management
- Knowledge of general shop keeping guidelines for creating displays, tracking inventory, and purchasing.

CPR and First Aid
- The ability to identify and apply basic first aid treatment to injured persons until they can be taken for medical care (e.g., bandaging cuts, applying pressure to bleeding wounds, and soothing burns).

This includes knowledge of CPR and first aid procedures and supplies (e.g., bandages, ointments).

Fitness Equipment
- The ability to use, demonstrate, and maintain fitness equipment, including weight training and cardio machines and core/stability training equipment.

This includes knowing the purpose of each machine, the muscle groups it targets, how to use it safely, and understanding machine settings and their associated function.

Fitness Instruction
- The ability to provide instruction on fitness to groups or individuals, including leading fitness classes (e.g., aerobics, spinning, strength training), instructing on proper warm up and stretching techniques, demonstrating exercises to meet specific needs, and identifying when someone should not exercise (e.g., they have identified a medical condition on the Health Questionnaire or they are showing signs of distress while exercising).

This also includes applicable training certifications.

Generating Enthusiasm
- The ability to convey energy and enthusiasm for recreation activities and to share that enthusiasm and excitement with other employees and guests.

Group Activity Planning
- The ability to identify, create, and/or develop unique and creative activities that are enjoyable and safe for guests.

This includes knowledge of activities that are appropriate and interesting for different target groups (e.g., children of various ages, older adults, males, females) and at a variety of activity levels.

Payment Process
- Knowledge of policies and procedures involved in processing different types of sales transactions and payment methods, including credit cards, personal checks, traveler checks, coupons, gift certificates/cards, or store credit strategies.

Recreation/Fitness Center Services
- Knowledge of fundamentals related to fitness and recreation on land and in water.

Revenue Management
- Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).

Basic Competencies
- Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills
- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

Mathematical Reasoning
- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

Oral Comprehension
- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

Reading Comprehension
- Demonstrates understanding of written sentences and paragraphs in work-related documents.

Writing
- Communicates effectively in writing as appropriate for the needs of the audience.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Not Specified

I

BCBA Clinical Supervisor

🏢 Intercare Therapy

Salary not disclosed

Riverside, CA 6 days ago

Description & Requirements

Description

$5,000 Sign-On Bonus
Compensation: $80,000 - $90,000 - Full time, based upon experience

Required Credentials:

Master’s degree in related field
BCBA certified

Benefits of Working at Intercare:

Medical, Dental and Vision insurance
Company 401k Plan
Bonuses!
Generous time off policy (vacation, sick time and holidays)
The most extraordinary, professional culture in the industry
A management team that truly cares about your future and happiness
Flexible work schedule with a focus on work/life balance
Mileage reimbursement, a company computer and cell phone
Leadership training and CEUs - we will teach how to become a better leader!
Outstanding mentorship and supportive environment for continual learning

Job Description

Intercare Therapy provides evidence-based behavioral therapies that help children overcome challenges related to autism spectrum disorders. Our mission is to optimize the independence and quality of life of our clients and their families. The Clinical Supervisor (BCBA) provides the clinical knowledge, leadership, feedback, insights and instructions to promote the success of each assigned client case.

Under your supervision, you ensure that:

Your assigned client families experience a consistent high quality clinical practice, impactful client progress and customer satisfaction with Intercare services. Your provision of direct services to clients will include FBAs, direct oversight of assigned client cases as well as consultation on or coverage of certain cases assigned to other Clinical Supervisors (BCBA).
Your assigned clinical team experiences high quality professional development and success in their roles, as appropriate for their level of experience and stage in professional development. You will provide oversight, feedback, mentoring and encouragement to produce trained and professional Program Managers and Interventionists and optimize their success.

Primary Responsibilities:

Maintain minimum billable hours of an average of 5 hours/workday (25 hours per week/ 110 hours per month).
Supervise your Program Manager team to ensure minimum billable of 28 hours per week (120 hours per month).
Provide quality clinical supervision in accordance with BACB standards to ensure treatment integrity and quality assurance across clients, settings and funding sources to include: direct observation and protocol modification, as needed.
Conduct developmental skills assessments, such as (not limited to) the ABLLS-R, AFLS, and/or VB-MAPP, in order to develop and evaluate the effectiveness of individualized client treatment recommendations and objectives.
Provide supervision and complete documentation in accordance with BACB standards for RBT’s, BCaBA’s and BCBA candidates, as needed
Conduct Functional Behavioral Assessments, including Functional Analyses, in order to develop function-based treatments.
Provide accurate assessment of skills and direct feedback through completion of Performance Management metrics to other clinical team members (i.e., all Behavior Interventionist and Program Supervisors/Managers).
Provide training, as needed, to teachers, technicians, parents, and/or others utilizing Behavior Skills Training (BST): discussion, modeling, practice and feedback.
If applicable, attend Individualized Education Plan (IEP) and/or other interdisciplinary team meetings and, when appropriate, present proposed goals and objectives, behavioral interventions, and possible modifications/adaptations.
If applicable, collaborate with school personnel by conducting student observations, providing written programming and/or behavioral recommendations, implementing training as necessary, and providing regular follow-up support, as authorized.

Job Skills:

Strong ABA and clinical skills
Self-disciplined: Able to schedule and attend client appointments and clinical team meetings with consistency, reliability and punctuality
Excellent written and spoken communication: Clear language, accurate grammar and spelling
Excellent time management skills: Understands how to allocate working day between billable hours and non-billable hours, onsite (direct) and in-office (indirect) supervision hours
Excellent interpersonal skills: Builds rapport with clients and with colleagues, and cultivates rapport between clinical team and client family
Excellent team player attitude and customer service orientation: Aligned with organizational practices, and working in service to client families and colleagues, regardless of their position
Ability to give and receive constructive feedback
Bilingual skills valued, Spanish preferred

Service Areas:
Chino, Jurupa Valley, Riverside, Norco, Corona, Woodcrest, and surrounding areas

Closing:
If you have experience in any of the following fields, we encourage you to apply:
Behavior Analyst, Autism, Social Learning, Social Skills, Developmental Condition, Psychology, Sociology, Social Services, Children, ABA, Applied behavior analysis, BCBA

Intercare Therapy supports a diverse workforce and is an Equal Opportunity Employer.

Not Specified

C

Jr. Graphic Designer

🏢 Civil Clothing Inc

Salary not disclosed

Torrance, CA 3 days ago

Civil Clothing Inc. is seeking a talented and motivated Jr. Graphic Designer with a strong creative eye, solid technical skills, and a passion for streetwear culture to support our growing Darc Sport division. In this role, you will assist in developing graphics across owned apparel categories and help create digital assets that support marketing and e-commerce needs. As a key contributor to the creative team, your work will help bring the Civil brand to life across product, visuals, and digital storytelling while learning and growing within a fast-paced, collaborative environment.

What You’ll Do

Essential Duties & Responsibilities

Creative Concepting & Graphic Development

Support the Creative Director and senior designers in developing concepts and graphics that reflect the Civil brand identity
Translate direction, brand guidelines, and visual references into clean, compelling artwork and graphic variations
Assist with trend research, including techniques, materials, and visual styles relevant to the Civil customer

Product & Design Collaboration

Partner with the apparel design team to help create cohesive, seasonally aligned assortments
Assist in preparing and updating line sheets for assigned categories, ensuring accuracy and consistency
Create basic technical drawings, artwork files, and design assets for internal use and vendor handoff

Development & Production Support

Assist in preparing tech packs, organizing sample requests, and updating PLM systems
Review samples under guidance from senior team members and help document feedback, changes, or approvals
Support cross-functional teams by ensuring artwork and design details stay consistent through the development process

Execution & Delivery

Complete assigned tasks, artwork updates, and projects according to established timelines and calendars
Support the creation of digital assets for e-commerce, marketing, and campaign needs as directed
Maintain file organization, version control, and naming standards for all design assets

Culture & Collaboration

Contribute to a creative, inclusive, and respectful team environment where diverse perspectives are welcomed
Collaborate closely with design, product, production, and marketing partners to support smooth workflow and communication
Demonstrate professionalism, accountability, and strong follow-through, producing work that reflects Civil’s aesthetic and quality standards
Receive and apply feedback with openness and adaptability, contributing to continuous improvement and creative growth
Demonstrate professionalism, accountability, and a strong sense of urgency, consistently producing high-quality work that reflects Civil’s brand standards and aesthetic.
Approach feedback with openness and adaptability, supporting a culture of continuous improvement and shared creative growth.

What You Bring

Knowledge, Skills & Abilities

Technical Skills

Solid proficiency in Adobe Illustrator and Photoshop, with developing skills in CAD and technical sketching
Basic understanding of screen-printing processes, print production, and artwork preparation; willingness to learn separations workflow
Experience or familiarity with licensed graphics is a plus but not required

Creative & Professional Skills

Strong design eye, layout awareness, and attention to detail across artwork, typography, and visual composition
Ability to multitask and work effectively in a fast-paced, shifting environment
Reliable follow-up skills across email, messaging, and project communication
Good time-management skills with the ability to handle multiple assignments under guidance
Openness to feedback and commitment to growing creative craft and technical skills

Collaboration & Culture Fit

Strong interpersonal skills and a collaborative, team-first mindset
Comfortable adapting designs based on direction, feedback, and evolving consumer needs
Eager to learn, experiment, and take on new creative challenges to support the Civil brand’s growth and innovation

Education & Experience

Associates degree in graphic design, fashion design, visual communications, or a related creative field preferred, or equivalent practical experience
1–2 years of graphic design experience (internships, freelance, or entry-level roles in apparel, streetwear, or related creative industries all count)
Familiarity with, or demonstrated interest in, streetwear, action sports, or contemporary apparel is strongly preferred
Experience preparing graphics for production, screen printing, or apparel design workflows is a plus

Physical & Mental Demands

This role is primarily office-based with regular use of standard office equipment.
Ability to sit or stand for extended periods and move throughout office, showroom, or production environments as needed.
Ability to occasionally lift, carry, or move materials or product weighing up to 25 lbs, with or without reasonable accommodation.
Visual requirements include close vision, distance vision, depth perception, and the ability to adjust focus, with or without reasonable accommodation.
Ability to work in varied environments, including exposure to noise, temperature fluctuations, and occasional outdoor elements.
Ability to manage multiple priorities, deadlines, and shifting demands in a fast-paced environment.
Capacity to maintain focus, sound judgment, and professional communication while navigating time-sensitive issues.
This role may require flexibility in work hours during peak production periods.

Why You’ll Love Working at Civil

At Civil Clothing we foster a collaborative, fast-moving environment where ownership is valued, ideas are welcomed, and execution matters. You’ll work alongside passionate, experienced teams who care deeply about craftsmanship, accountability, and bringing product to market the right way.

This role offers the opportunity to make a real impact, your decisions directly influence our product quality, timelines, and growth. If you thrive in a hands-on, solutions-driven environment and want your work to be seen, felt, and worn, you’ll feel right at home here.

What We Offer

Competitive compensation: $18 – $24 hourly, depending on experience and qualifications
Comprehensive benefits package, including:
Medical, dental, and vision insurance
Life insurance
Employee Assistance Program (EAP)
401(k) with company match
Paid time off (PTO)
Employee merchandise discounts
Opportunity to grow with a respected and evolving apparel brand

Equal Opportunity Employer

Civil Clothing Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

Not Specified

L

US Consumer Relations Manager

✦ New

🏢 Lactalis USA

Salary not disclosed

Londonderry, NH 1 day ago

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis USA, part of the Lactalis family of companies, is currently hiring a US Consumer Relations Manager based in Londonderry, New Hampshire.

As a Consumer Relations Manager, the role will carry out responsibilities such as but not limited to leading the company's strategy and operations related to consumer feedback, complaints, inquiries and product experience insights. Oversight of the Lactalis USA Consumer Relations Contact Centers operations providing excellent consumer service and care. The CR Manager plans, implements and maintains operational standards and systems, performance objectives, budgets, and staffing. He/She is responsible for resolving consumer issues while representing the interests of both the consumer and the Lactalis USA divisions. Capturing and providing quality and actionable consumer complaint data and feedback to drive continuous improvement.

The role includes implementation of Lactalis Group procedures . Additionally, the Consumer Relations Manager will collaborate with Industrial, Quality, Legal and Regulatory, Marketing and R&D to align duties with the company's goals and values.

From your EXPERTISE to ours

Key responsibilities for this position include:

Call Center Operations

Review company policies and implement them effectively and efficiently
Develop and implement consumer service policies and procedures
Establish and oversee the achievement of consumer service levels/functional KPIs
Evaluate current CR tools, resources and system in place, prepare and implement a plan for improvement of the consumer call center service quality and efficiency
Liaise with company management to support and implement growth strategies
Lead consumer call center integration projects within the parent company network
Coordinate and manage consumer service projects and initiatives (e.g. satisfaction surveys)
Develop and manage budget and department expenses
Manage CR database and other CR tools (e.g. live chat and phone system). Work with external vendors and IS/IT to resolve system issues
Direct the daily operations of the consumer relations teams
Manage Cheese Division call center team in Chicago, including regular visits to the office to provide support
Plan, prioritize and delegate work tasks to ensure proper functioning of the department
Monitor industry best practices including AI and implement continuous improvement projects
Ensure product repositories are up to date and information is available for agents
Create training content to improve agent efficiency & soft skills

Consumer Contact Management

Oversee daily management of consumer inquiries, complaints, and feedback through phone, email, digital channels
Ensure timely, accurate, respectful, and brand aligned responses to all consumer contacts
Maintain Lactalis standards for response times and issue resolution
Monitor accuracy of the CR database and of consumer feedback reports
Partner with Legal and Regulatory Teams to handle complex and escalated consumer complaints for all Lactalis US divisions
Analyze and report product issues and consumer feedback trends for all the Lactalis US divisions
Oversee CR protocols for dealing with "consumer threats" and "product emergencies", working closely with all Lactalis US divisions Legal, Crisis Management, Quality Assurance, and Communications Leads
Oversee communications to consumers. Work closely with each Lactalis US division Quality Assurance, Marketing and Regulatory to prepare standard responses and product talking points, and update them on a regular basis
Attend and participate in business meetings, and contribute to work objectives
Support products, marketing programs and company initiatives. Understand and communicate product features and benefits, key business practices, and subjects at the heart of the company's mission
Perform other duties as assigned

Supervisory Responsibilities

The incumbent is responsible for the overall direction, coordination, and evaluation of Lactalis USA consumer call centers in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Education

Bachelor's degree is required.
Majors in Business Management, Communication, Nutrition or related field is preferred.

Experience

5+ years as a consumer contact center manager in a CPQ company experience is required. Experience is a Food company is preferred

Certifications and specific knowledge

Knowledge of Excel, Power Point, Power BI are recommended
High proficiency in CRM and data management tools is required

Work Conditions

Travel is required occasionally.
Extended hours may be necessary depending on the project's needs.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.

Not Specified

U

Manager, Claims Operations - Non Injury Core

🏢 USAA Careers

Salary not disclosed

CHESAPEAKE, Virginia 2 days ago

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Manager, Claims Operations, you will lead and be accountable for auto, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Chesapeake, VA. Relocation assistance is not available for this position.

What you'll do:

Inspect and review quality of claim files and provide feedback to employees as appropriate.
Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
Proactively find opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners
Create conditions for success removes obstacles, lead and champion change.
Achieve optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
Handle issues and make appropriate decisions based on the policy.
Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert.
Hire, develop, and coach claims employees for results delivery.
Consistently coach employees on claims handling and find opportunities to improve overall process and engagement
Ensure risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
2 years of direct team lead, supervisory or management experience.
Experience using and interpreting data to make decisions.
Demonstrated leadership, initiative, customer service and/or claims handling skills.
Acquisition and maintenance of applicable insurance adjuster license within 6 months-time in role.

What sets you apart:

3+ years of recent Claims Manager or Supervisor experience
Experience handling physical damage claims
Strong experience coaching and developing claims adjusters to meet organizational and development goals
Master’s Degree and/or CPCU designation
US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $103,450-$197,730.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

permanent

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Manager, Claims Operations - CORE

🏢 USAA Careers

Salary not disclosed

COLORADO SPRINGS 2 days ago

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Manager, Claims Operations, you will lead and be accountable for auto, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position.

What you'll do:

Inspect and review quality of claim files and provide feedback to employees as appropriate.
Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners
Build conditions for success removes obstacles, leads and champions change.
Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
Handle escalations and make appropriate decisions based on the policy.
Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert.
Hire, develop, and coach claims employees for results delivery.
Consistently coach employees on claims handling and find opportunities to improve overall process and engagement
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
2 years of direct team lead, supervisory or management experience.
Experience using and interpreting data to make decisions.
Demonstrated leadership, initiative, customer service and/or claims handling skills.
Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:

Current experience as a Claims Manager or Supervisor.
2+ years handling complex non-Injury auto coverage and liability decisioning.
2+ years physical damage and/or auto injury claims experience.
2+ years of experience handling total loss claims.
Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals.
US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $103,450- $197,730.