Position Summary: The Operations Manager position manages proposals, local scheduling and 

real-time operations for the shop and field repair division to facilitate the maximization of 

resources (human and equipment) while achieving customer satisfaction, productivity, schedule 

adherence and economic goals

Essential Responsibilities: 

• Manages the Repair Division comprised of the Shop and All Field repairs. 

o Performs all necessary supervisory functions to effectively and efficiently manage the 

personnel assigned, providing leadership, performance management and hiring of the 

employees within the scope of the department

o Maintains a qualified staff while developing individuals for future advancement

o Oversees daily activities, scheduling analysts for shop and field operations

o Communicates areas of accountability and performance expectations of personnel 

assigned

o Determines standards of performance as a basis to review progress of personnel 

assigned

o Recommends salary adjustments, transfers, promotions and dismissals.

o Ensures proper training of personnel assigned

o Performs all duties and responsibilities in a timely and effective manner in accordance 

with established company policies to achieve the overall objectives of this position

o Conforms with and abides by all regulations, policies, work procedures and instructions

o Maintains work area and equipment in a clean, orderly condition and follows prescribed 

safety procedures.

o Utilizes tools and technology provided in an effective and efficient manner

• Responsible for the Profit and Loss (P&L) of the Repair Division

o Plans, executes and manages to the monthly and yearly budgets

o Creates and maintains a resource loaded shop schedule for the work in the shop and the 

field to include all resources (human and equipment)

 Prepares and/or coordinates the preparation of full estimates on shop and field repairs

o Plans and executes a variety of repairs on turbine generator components and other 

heavy machinery

o Establishes production goals and formulates effective execution plans that deliver 

profitable results 

o Reviews ongoing performance results to targets. Takes corrective measures within

authorization, escalates as needed

o Enacts contingency plans as needed; escalates and directs activities during system 

problems, disasters, etc.; identifies potential problems, troubleshoots, escalates issues 

to local and network management, and participates in post-mortem analysis of 

problems providing input for future process improvements

• Participates in daily, weekly, monthly and annual planning process as appropriate

• Interfaces with central operations management to ensure smooth - coordination of 

scheduling and maximization of schedule adherence; provides input on local conditions, 

identifies needs and receives direction on real-time staffing increases or decreases

• Maintains a favorable working relationship with all other company employees to foster and

promote a cooperative and harmonious working climate which will be conducive to 

maximum employee morale, productivity, and efficiency/effectiveness

• Communicates with co-workers, management, clients, suppliers, vendors and others in a 

courteous and professional manner.

• Projects a favorable image of company, promoting the aims and objectives while fostering

and enhancing public recognition and accepting of all it’s areas of endeavor

• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters 

of significance and takes prompt corrective action where necessary or suggests alternative 

courses of action which may be taken

• Participates in a wide variety of special projects and compiles a variety of special reports.

• Willing to attend on-going training to further professional development 

• Able to travel within and outside of the continental US

• Performs other duties and responsibilities as required or requested 

Work Experience:

• 10+ years’ experience in Operations Management including forecasting, scheduling and 

real-time operations management

• Demonstrated knowledge of steam turbine repairs including machining, welding and 

blading required

• Experience utilizing a quality management program including writing and implementing 

processes and procedures. 

• • Knowledge of power industry procedures and processes.

Certifications/Licenses:

• Valid Driver License and Passport

Knowledge:

• Clerical — Knowledge of administrative and clerical procedures and systems such as word 

processing, managing files and records, transcription, designing forms, and other office 

procedures and terminology.

• Computers and Electronics — Knowledge of computer software 

• Customer and Personal Service — Knowledge of principles and processes for providing 

(internal or external) customer services including customer needs assessment, meeting 

quality standards for service, and evaluation of customer satisfaction.

• Education and Training — Knowledge of principles and methods for curriculum and 

training design, teaching and instruction for individuals and groups, and the measurement 

of training effects.

• English Language — Knowledge of the structure and content of the English language 

including the meaning and spelling of words, rules of composition, and grammar.

• Mathematics — Knowledge of arithmetic, statistics, and their applications.

Skills:

• Active Learning — Understanding the implications of new information for both current and 

future problem-solving and decision-making.

• Active Listening — Giving appropriate attention to what other people are saying, taking 

time to understand the points being made, asking questions as appropriate, and not 

interrupting at inappropriate times.

• Attention to Detail — Maintaining appropriate attention to detail based on the complexity 

of work performed.

• Communication and Comprehension — Conveying written and/or non-written 

information effectively; comprehending and understanding documentation and verbal or 

visual communications.

• Complex Problem Solving — Identifying complex problems and reviewing related 

information to develop and evaluate options and implement solutions.

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of 

alternative solutions, conclusions or approaches to problems.

• Instructing — Teaching others how to perform tasks by selecting and using 

training/instructional methods and procedures appropriate for the situation when teaching 

new things.

• Judgment and Decision Making — Considering the relative costs and benefits of potential 

actions to choose the most appropriate one.

• Mathematics — Using mathematics for calculations.

• Monitoring — Monitoring/Assessing performance of yourself or organizations to make 

improvements or take corrective action.

• Service Orientation — Actively looking for ways to help people.

• Time Management — Managing one's own time.

Abilities:

• Category Flexibility — The ability to generate or use different sets of rules for combining 

or grouping things in different ways.

• Deductive Reasoning — The ability to apply general rules to specific problems to produce 

answers that make sense.

• Fluency of Ideas — The ability to come up with a number of ideas about a topic.

• Inductive Reasoning — The ability to combine pieces of information to form general rules 

or conclusions.

• Information Ordering — The ability to arrange things or actions in a certain order or 

pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, 

pictures, mathematical operations).

• Mathematical Reasoning and Number Facility — The ability to choose the right 

mathematical methods or formulas to solve a problem; the ability to perform calculations 

quickly and correctly.

• Originality — The ability to come up with original or novel ideas for a certain situation, or 

to develop creative ways to solve a problem.

• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. 

• Selective Attention — The ability to concentrate on a task over a period of time without 

being distracted.

• Speed of Closure — The ability to quickly make sense of, combine, and organize 

information into meaningful patterns.

• Time Sharing — The ability to shift back and forth between two or more activities or 

sources of information

Tools/Equipment Used: 

• Desktop and laptops computers

• Flash drives

• Copiers

• Scanners

• Telephones

• Various Hand Tools, both power and manual

• Forklift?

Technology Skills:

• Basic Computer & Telephone

• Electronic mail software —Microsoft Outlook 

• Office suite software —Microsoft Office 360

• Spreadsheet software —Microsoft Excel