Banking And Financial Services Jobs in Hackensack

Position: Service Desk Supervisor

Reports To: Service Desk Manager

Division: Service Desk

FSLA: Exempt

Office Designation: Elmwood Park-In Office, Hybrid

Omega Systems is looking for a Service Desk Supervisor to guide our Service Desk operations, drive excellence in customer support, and ensure compliance with company standards and security policies.

You’ll lead a talented team, set the vision for service delivery, and foster professional growth while implementing best practices that elevate performance and customer satisfaction.

Functional Responsibility and Task Statements

Operational Responsibilities

• Supervising end-user services and technical support services.
• Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone.
• Provide consistent training and mentoring to members.
• Ensure Omega is providing a high level of customer service by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns.
• Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis.
• Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance.
• Create, Update, and Improve Documentation to ensure high level of service.
• Review Timesheets Weekly
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
• Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes.

Leadership and People Responsibilities

• Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
• Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
• Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally.

Technical Responsibility and Task Statements

• Administrate and facilitate personnel to hire and retain staff.
• Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness.
• Establish staff training and development programs related to technical services.
• Develop measures and controls to ensure performance standards and goals are achieved.
• Develop and maintain Key Performance Indicators (KPIs) around testing performed within team.
• Mentor and develop direct reports through personal behaviors.
• Ensure to provide customer satisfaction across all technical service offerings.
• Provide monthly technical activity and status reports

Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.

Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.

Travel Requirements: Minimal travel is required for this position.

Desired Qualifications and Skills

Required

• Bachelor's degree in a job-related discipline or equivalent working experience.
• Minimum of five years of technical experience.
• Must have former technical supervisory experience preferably in a Call Center or similar environment.
• Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software.
• Ability to: develop and recommend strategic and tactical plans for the delivery of technical services.
• Ability to communicate technical/complex information both verbally and in writing.
• Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels

EEO STATEMENT

It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.

Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

QA / Quality Engineering Delivery Lead

Location: Secaucus, NJ (Hybrid – 3 days onsite)

Employment Type: Full-time / Contract

Experience: 12–15 years

Domain: Retail

Role Overview

We are seeking a QA / Quality Engineering Delivery Lead to own end-to-end quality delivery while driving QE transformation and modernization initiatives, including AI-augmented testing and intelligent automation frameworks. This role demands a tool-agnostic automation mindset, strong leadership capabilities, and the ability to balance BAU delivery with future-ready QE transformation, leveraging GPT-based testing and AI-led quality practices.

Key Responsibilities:

• Own quality outcomes across programs, releases, and product lines
• Lead day-to-day BAU QA delivery, including:
• Test planning & execution
• Defect management
• Release validation and go/no-go readiness
• Drive QE assessments and build continuous improvement & transformation roadmaps
• Define and execute modern test automation strategies across:
• UI, API, Mobile, and End-to-End (E2E) automation
• Lead AI-augmented testing initiatives, including:
• GPT/LLM-based test case generation
• Intelligent test design and risk-based testing
• Self-healing automation and test optimization
• Promote shift-left and shift-right testing by partnering with:
• Product Management
• Engineering
• DevOps and SRE teams
• Embed quality early in the SDLC through CI/CD and cloud-native testing
• Establish and track quality metrics, KPIs, and dashboards
• Provide clear visibility into quality status, risks, and dependencies for senior stakeholders
• Mentor QA/QE teams and foster a continuous improvement and innovation culture.

Required Skills & Experience

Must Have

• 10–14 years of experience in QA / Quality Engineering
• Proven leadership experience managing QA/QE teams in Agile & DevOps environments
• Strong hands-on expertise in test automation frameworks, including:
• Selenium, Playwright, Cypress (any one or more)
• Exposure to Tricentis Tosca (preferred but not mandatory)
• Solid experience in:
• API & integration testing
• Test data management
• Defect lifecycle management
• Demonstrated experience conducting:
• QE maturity assessments
• Automation ROI analysis
• QE transformation planning
• Ability to manage BAU delivery alongside modernization and innovation initiatives
• Strong Retail domain experience (POS, eCommerce, supply chain, merchandising systems preferred)

AI-Augmented & Intelligent QE (Mandatory Focus)

• Hands-on or leadership experience with AI-driven QE practices, including:
• GPT / LLM-based test case & test scenario generation
• AI-assisted exploratory testing
• Intelligent test selection, prioritization, and impact analysis
• Experience building or adopting intelligent automation frameworks with:
• Self-healing capabilities
• Dynamic locators & adaptive scripts
• Familiarity with:
• Generative AI usage in QE pipelines
• Prompt engineering for test generation
• Ability to operationalize AI in QE, not just PoCs

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.

All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.

Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at:

Location: Lyndhurst, NJ (in-office preferred; flexibility may be available depending on fit)

Type: Full-time

About Tekcard Payments

Tekcard Payments is a payment processing and technology company supporting merchants nationwide and a growing ISO/partner channel. We run a fast-paced operation where everyone wears multiple hats and client experience matters.

The Role (Not Generic “Customer Service”)

We’re hiring a Payments Client Services Analyst to support merchants and partners across day-to-day servicing, onboarding coordination, and light operations tasks. This is a B2B, finance-operations style support role—ideal for someone coming from banking, accounting support, fintech, merchant services, or other detail-driven client operations.

You will handle merchant requests, coordinate with internal teams (Underwriting/Risk/Tech/Accounting), and keep accounts moving. You may also support our Premier ISO/Partner channel with status updates, documentation requests, and basic system tasks.

What You’ll Do

• Merchant Support (B2B): Handle inbound merchant questions via phone/email/ticketing—funding/deposit questions, batching, statements, charge schedules, and general account support.
• Partner / ISO Channel Support: Assist partners with onboarding status, missing items, and basic platform/process questions (with clear escalation paths).
• Light Operations / Account Maintenance: Update merchant profiles (bank updates, ownership changes, contact changes), help key/confirm data in internal systems, and ensure clean documentation.
• Issue Triage + Escalation: Identify what’s a client education issue vs. a technical issue vs. a risk/underwriting issue; escalate with clean notes and supporting details.
• Chargeback/Dispute Assistance: Guide merchants on dispute documentation and timelines; route cases appropriately.
• Documentation & Case Notes: Maintain accurate notes, checklists, and follow-ups so nothing falls through the cracks.

You’re a Strong Fit If You…

• Communicate clearly and professionally (written + verbal).
• Are organized and comfortable working multiple queues at once.
• Like structured work: checklists, documentation, clean notes, follow-ups.
• Can learn systems quickly (CRM/ticketing, portals, spreadsheets).
• Can stay calm when a merchant is stressed about money/timing.

Relevant Backgrounds That Translate Well

We’re intentionally trying to avoid “retail-only customer service.” Strong backgrounds include:

• Bank branch operations, deposit ops, treasury support, ACH support
• Accounts receivable / billing support / client accounting support
• Mortgage servicing support / loan operations / escrow processing
• Merchant services support, fintech support, payment operations
• B2B customer support where accuracy + documentation mattered

Requirements

• 1–3+ years in a client-facing operations role (banking, fintech, accounting support, merchant services, etc.)
• Strong attention to detail and comfort with systems + Excel/Google Sheets
• Ability to handle sensitive information with professionalism and discretion

Nice to Have

• Payments/merchant services exposure (funding, batching, statements, chargebacks)
• Experience supporting partners/agents/ISOs (B2B channel support)
• Familiarity with onboarding workflows and verification steps
• Equal Opportunity Employer: Tekcard Payments is an equal opportunity employer.

Job Title: Wordings Manager - Specialty Risks

Division: Specialty Risks

Reports To: As per Beazley's organisation chart

Key Relationships: Business Management, Specialty Risks Underwriters, Compliance, Innovation and Product Development and all other relevant stakeholders

Job Summary: Provide underwriting and wordings support to assigned Specialty Risks teams or focus groups and general support across Specialty Risks and other Beazley trading teams as necessary.

FLSA Status: Exempt

Key Responsibilities:

Wordings:

* Primary focus is on drafting policy wordings and endorsements to support business/underwriting objectives of the assigned Specialty Risks team/focus group.

* Assist the focus groups in addressing coverage issues raised in the underwriting and negotiation process to assist in successful closing of business opportunities.

* Assist the focus groups in achieving sales and service goals by providing high quality and timely response to queries raised.

* Providing support on underwriting, product development, and coverage issues.

* If qualified, review confidentiality agreements and warranty statements as needed for US/UK/RoW Specialty Risks Underwriters in order to engage in the underwriting process.

* Assist Specialty Risks underwriters in addressing bespoke coverage requests; requires interaction with Brokers, Insureds, other key external stakeholders (i.e. insured counsel).

* Managing the NDA process and manage and train wordings analysts work with NDAs.

* Managing the Endorsement process in the US and RoW.

* Manage the US, UK and RoW Product Development and Product Delivery process which includes: product development, drafting, addressing questions and objections from state departments of insurance when necessary for US platform products.

* Manage the US admitted filings and supporting the filing process for wordings and endorsements.

* Coordinate projects and work collaboratively with other key stakeholders internally, including but not limited to Compliance, Claims, Conduct Risk, UW Controls and Operations, Specialty Risks, Marketing and IT.

* Monitor competitive landscapes for the continuous improvement or wordings and underwriting controls.

* Participate in Team/Focus Group Business Planning, Away Days, Broker/Client meetings and other Marketing events, as required and appropriate.

* Provide assistance with additional projects and/or legal services (if qualified) for Business Management, Specialty Risks or other Beazley teams, as needed.

* Monitor claims developments and impact of wording on claims.

General

It is important that within all your interactions both internally and externally you adhere to Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing - as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:

* Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct.

* Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.

* Display business ethics that uphold the interests of all our customers.

* Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.

* Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management.

* Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Personal Specification:

Education & Qualifications

* Undergraduate degree or Law degree preferred

Skills & Abilities

* Organized and detailed oriented

* Computer skills - good working knowledge of MS office

* Ability to communicate effectively with others, both verbally and in writing

* Self-motivated team worker who is also able to work on own initiative

* Proven ability to manage time, meet deadlines, and prioritise

* Able to maintain standards and professionalism during periods of fluctuating workloads

Essential Criteria

* Relevant professional level experience required

* Insurance-related experience preferred

* Strong client service skills required

Aptitude & Disposition

* Task-focused, self-motivated and flexible

* Consistently professional approach

* Able to successfully interact with managers/underwriters/colleagues/external suppliers

* Positive, enthusiastic and service oriented

Competencies

* Achievement orientation

* Analytical thinking

* Information seeking

* Customer focus

* Team working

* Initiative

* Problem solving

* Detail oriented

Who We Are:

Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world. Employee's diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.

• Be bold
• Strive for better
• Do the right thing

Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this.

We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.

Explore a variety of networks to assist with professional and/or personal development. Our Employee Networks include:

• Beazley RACE - Including, understanding and celebrating People of Colour
• Beazley SHE - Successful, High potential, Empowered women in insurance
• Beazley Proud - Our global LGBTQ+ community
• Beazley Wellbeing - Supporting employees with their mental wellbeing
• Beazley Families - Supporting families and parents-to-be

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as:

• Internal Pathways (helping you grow into an underwriting role)
• iLearn (our own learning & development platform)
• LinkedIn Learning
• Mentorship program
• External qualification sponsorship
• Continuing education and tuition reimbursement
• Secondment assignments

The Rewards

• The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organization
• Attractive base compensation and discretionary performance related bonus
• Competitively priced medical, dental and vision insurance
• Company paid life, and short- and long-term disability insurance
• 401(k) plan with 5% company match and immediate vesting
• 22 days PTO (prorated for 1st calendar year of employment), 11 paid holidays per year, with the ability to flex the religious bank holidays to suit your religious beliefs
• Up to $700 reimbursement for home office setup
• Free in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowance
• Up to 26 weeks of fully paid parental leave
• Up to 2.5 days paid annually for volunteering at a charity of your choice
• Flexible working policy, trusting our employees to do what works best for them and their teams

Salary for this role will be tailored to the successful individual's location and experience. The expected compensation range for this position is $100,000-110,000 per year plus discretionary annual bonus.

Don't meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.

FULL-SERVICE SHOPPER

Start earning quickly with a flexible schedule

Shopping with Instacart is more than grocery delivery. Shoppers help make our world go round. They make money, make moves, and make shopping lists come true. They make good time, make life easier, and make peoples day.

Shoppers make it all happensign up now to help create a world where everyone has access to the food they love.

As a full-service shopper, youll receive orders through the Shopper app to shop from stores in your area, and deliver the orders to your customer's door. Its that simple.

What you get as a shopper:

• 
  
• Start earning quickly on a flexible schedule*
  
• Weekly pay with the option of instant cashout
  
• Potential to earn tips
  
• Special earnings promotions
  

Basic requirements:

• 
  
• 18+ years old (21+ to deliver alcohol)
  
• Eligible to work in the United States
  
• Consistent access to a vehicle and a recent smartphone
  

Additional information:

Shopping with Instacart is great for anyone looking for flexible, seasonal, home-based, entry-level, weekend, weekday, after-school, or temporary opportunities. As an Instacart Full-Service Shopper, you can have more flexibility than with a part-time job.

Instacart is committed to diversity and providing equal opportunities for independent contractors. Instacart considers qualified individuals without regard to gender, sexual orientation, race, veteran, disability status, or other categories protected by applicable law.

Instacart also values providing prospective contractors with a fair chance to pursue opportunities. For all individuals seeking to provide services in San Francisco, Los Angeles, and Philadelphia, Instacart considers individuals in a manner consistent with the requirements of applicable Fair Chance ordinances.

Review the Independent Contractor Agreement here

*Subject to availability of batches in your area.

Our client is looking for a DISO Access Control Specialist to support their team, onsite in Weehawken, NJ a minimum of 3 days per week, full time, for about 7 months.

Summary

The DISO Access Control Specialist plays a key role within the Business Risk Organization, supporting day-to-day Access Management and Cyber/Information Security operations. This individual ensures proper governance of entitlements, evaluates access risks, and collaborates across business and technology teams to uphold strong access control practices. They will support global and regional security initiatives, with daily operations aligned to U.S. time zones. This role requires strong analytical skills, careful attention to detail, proficiency navigating access management tools, and the ability to communicate effectively across multiple stakeholder levels.

Requirements
- Bachelors or Associate degree in business or technology field.
- 4+ years of overall experience in data analysis, DISO, or similar functions. 
- Minimum 2+ years of experience in access control management within a Financial Services or highly-regulated organization. 
- Basic IT knowledge preferred. 
- Strong diligence, attention to detail, and ability to follow through on tasks. 
- Excellent verbal, written, and presentation communication skills. 
- Proficiency in Excel (formulas, pivot tables), PowerPoint, and SharePoint site maintenance. 
- Ability to work independently in an ambiguous, fast-changing environment.
- Candidates must have access to a reliable laptop or desktop computer. Company equipment is not provided for this role.

DISO Access Control Specialist will:
- Execute daily Access Management and Cyber/Information Security tasks, including reviewing and approving entitlement requests. 
- Review and assess exceptions and risks across domains such as Internet access, Client Data, and critical business applications. 
- Manage internet user access exceptions, reviewing requests for appropriateness and compliance. 
- Oversee the creation, modification, and retirement of entitlements. 
- Support line managers, role owners, and application owners in the ongoing maintenance of user entitlements.
- Navigate Access Management tools, including enhancements and stability updates based on control requirements and business changes. 
- Maintain shared drives, SharePoint sites, documentation, and operational materials for various initiatives.
- Maintain procedures and ensure relevant pages and resources remain current. 
- Manage project plans and schedules related to third-party entitlements, ensuring alignment with overall strategy. 
- Reconcile third-party access rights and track entitlement processes as needed.
- Create and maintain metrics and reporting that support ongoing access management and risk monitoring.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits