Store Support Desk Specialist

We are looking for a full-time Store Help Desk Support Specialist to join the Store Support Team.

You will be an ideal candidate if you are confident in your ability to learn new tasks quickly and pay close attention to detail. You understand how to operate the POS registers. You lead by example and represent yourself positively and professionally. You can execute tasks successfully with minimal supervision, and you are friendly, outgoing, and communicate well with associates and customers.

Have flexible work schedules to cover our normal office hours, as well as the extended hours during November and December. This position will also be involved in the after-hours emergency line rotation.

POSITION RESPONSIBILITIES:

• Responds to telephone calls, emails, and other requests for support.
• Process shipping of POS equipment to stores.
• Coordinate problem resolution across internal departments.
• Basic knowledge of commonly used concepts, practices, and procedures within store operations.
• Relies on pre-established instructions and guidelines to perform the functions of the job.

KNOWLEDGE AND SKILLS PREFERRED:

• Minimum 1-2 years of retail store experience
• Excellent verbal communication skills
• Ability to think on your feet and solve problems quickly
• Organized and self-motivated
• Computer skills to easily navigate software products to reset passwords, MS Office, call tracking, and email.

BENEFITS

• Health, dental, and prescription coverage
• Life, STD, LTD Insurance
• Vacation and PTO days
• 401 (k) Savings plan
• Merchandise Discount