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At the front door of University Health, this role serves to screen patients needing placement in acute or observation beds for the purposes of correct status determinations, and the coordination of appropriate diversions to home or other level of care more appropriate for the services needed to be rendered. This position requires assertive clinical acumen and communication skills for serving in the liaison roles with medical staff, nursing, and patients and families.
EDUCATION/EXPERIENCE
Graduation from an accredited school of nursing with current RN licensure in the State of Texas, BSN preferred. National certification (e.g. CCRN, RNC, CEN, CNOR, OCN, ANCC, CAN, CPAN, CFRN, etc.) in related field is preferred. Three years recent, full-time hospital experience preferred. Work experience in case management, utilization review or hospital quality assurance experience is preferred. Must complete a Clinical Documentation Improvement Course within specified time of hire date.
LICENSURE/CERTIFICATION
Current license from the Board of Nurse Examiners of the State of Texas to practice as a registered nurse is required. National certification in related field is preferred. Case Manager Certification (CCM or ANCC) is highly desirable.
An established and growing urology practice is excited to welcome an additional urologist to its Morgantown location! The team currently includes three urologists and is expanding to meet regional demand across Northern West Virginia. The practice offers a collaborative APP model, defined partnership potential, and a unique medical technology development program that allows physicians to innovate while maintaining ownership of their ideas. This is an excellent opportunity for a physician looking for a high-quality urology practice within a forward-thinking, technology-driven environment.
Hospital Highlights:• Level IV trauma center
• Multiple da Vinci 5 and single-port robots available
• Advanced lasers, lithotripsy platforms, and Aquablation center utilizing the HYDROS system available
• Dedicated cystoscopy suite Practice Highlights:
• General urology position with opportunity to sub-specialize
• Subspecialty interests supported but not limited to Endourology, Oncology, and Men’s Health
• Robotics experience preferred but not required
• Call: Approximately 10 days per month, including one weekend (non-burdensome). APPs assist with weekday call alongside assigned urologist
• Weekend call is optional and additionally compensated. Rarely requires OR cases
• APPs assist in clinic, follow-ups, and participate in call
• Dedicated OR block time available
• Strong robotic mentorship from a high-volume robotic surgeon and national/international proctor
• Unique medical technology development program
• Opportunity to participate in urology resident education, research, and publications (optional)
• Open to J-1 and H1-B visa candidates
• Employment model with future partnership potential.
• Competitive Compensation package including sign-on, relocation, and benefits Candidate Requirements:
• Board Certified or Board Eligible Location Highlights:
Morgantown offers the feel of a close-knit, family-oriented community with the amenities of a larger city. This city is known for being safe, easy to navigate, and supportive of local families. Centered around the charm and energy of West Virginia University, Morgantown offers Division I athletics, concerts, cultural events, and year-round programming that create a lively yet welcoming atmosphere. Public schools are highly regarded, and many local professionals choose to enroll their children in the public education system. The cost of living is very reasonable compared to larger metropolitan areas, allowing physicians and their families to enjoy spacious housing and a comfortable lifestyle without the congestion or expense of major cities. Pittsburgh is approximately one hour away, providing convenient access to professional sports, international travel, concerts, and expanded dining and cultural options. Morgantown also offers abundant outdoor recreation, including hiking, biking, water activities, and scenic Appalachian landscapes, making it an ideal setting for those who value both community connection and active living.
To learn more about this opportunity or others, please contact Rick Bailey.
To acquire more information about RosmanSearch click here.
Education: MD/DO
Type: Full Time
Number of Openings: 1
State: WV
City: Morgantown
Internal number: 8175
Under the guidance of the Nurse Manager, the Surgical Specialty Navigator (SSN) is responsible for the surgical care of patients; supervision of assigned personnel; orientation and teaching of new employees to their specialty and ongoing in‐service programs. SSC keeps the nursing manager informed of all activities of assigned services; seeks guidance as needed; supports the nursing manager in carrying out unit objective and is a primary representative of the nursing manager. Streamlining the care between the Guthrie Clinic, Preadmission Services, the Preparation Recovery Unit, the Operating Room, and the patient care units. Facilitation of an atmosphere of interactive management and the development of collegial relationships among surgical personnel and other team members is critical.
Education, License & Cert:
Graduate from an accredited Licensed Practical Nursing program or graduated from an accredited School of Surgical Technology. Knowledge of procedures and techniques involved in administering medical treatments and related patient care. Surgical Technicians that have been grandfathered from previous years of experience will be considered.
AS Associate of Science • AST Associate Surgical technology
Experience:
A minimum of two years clinical experience and demonstrated abilities in surgical technology. Operating room experience preferred; may be trained on the job if recent graduate; must have general knowledge of surgical procedures and draw specialized training from working with a physician or physician group. Must be able to travel to other Guthrie Clinic offices in New York and Pennsylvania and participate with “on‐call” schedule.
Essential Functions:
Clinical Practice‐ Participates in establishing standards of care in area of expertise and in evaluating surgical care against these standards utilizing conceptual frameworks and theory as a basis for clinical practice. Education/Staff Development ‐ Assists in the assessment, maintenance, and development of staff competencies as necessary or requested. Assists in coordinating the educational programs including preparation of preceptors, goal‐setting, and on‐going evaluation. Supports the philosophy and objectives of the organization ‐ Serves as a member of the leadership team and promotes organizational values and departmental vision and goals; demonstrates the ability to be a person of influence when relating to our patients, family, staff, physicians and all other customers; provides leadership for promoting safe, effective patient care, according to best practices; creates a work environment that enhances both employee and patient satisfaction and encourages professional growth of staff and identifies growth and development opportunities with employees, and challenges employees to achieve their maximum potential; promotes communication between the surgeon and the staff members to assure patient needs are met. Regulatory Requirements / Performance Improvement ‐ Demonstrates and enforces compliance with hospital, State, and Federal guidelines. Focuses on performance improvement. Personal and professional development ‐ Pursues professional development through Guthrie Learn Leadership Modules and the surgical technician clinical ladder Participates in process/performance improvement activities ‐ Maintains collaborative relationships with all members of the health care team to maximize care and patient outcomes; is assigned activities in the hospital/unit performance improvement and participates in the planning and presentation of educational programs.
Other Duties:
Maintain accuracy of preference lists for surgeon(s) in their service area(s). Assist OR staff / company reps as needed / required during scheduled working day. It is understood that this description is not intended to be all‐inclusive, and that other duties may be assigned as necessary in the performance of this position. Participate in cycle/yearly inventory management counts. Partner with the Operating Room Inventory Control Manager / FIT / PAM committees to achieve cost containment per case and not compromise patient care or safety Collaborate with the surgeon(s) / staff to establish capital item requests and prepare and present requests per capital request guidelines. Collaborate with the Operating Room Inventory Control Manager regarding special requests and assures the availability of items prior to the procedure time. Collaborate with the surgeon(s) to obtain approval / develop protocol for new surgical procedures. Assists manager in preparation of department budget. Reviews service specific financial statements monthly, i.e., waste statements, repairs, etc. Works toward standardization of supplies / equipment within their service(s).
Payrate: $26.25 to $38.50
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Millennium Space Systems, a part of Boeing Defense, Space and Security (BDS), is a fast, agile small satellite company focused on national security space. Our missions have direct impact to global security, like missile warning and Earth observation.
Our team is curious, bold and innovative. We take risks, innovate and explore new techniques and technologies. We influence change because we challenge the status quo. And when we watch our satellites launch, we know each one of us made it happen.
The Guidance, Navigation, and Controls (GNC) Engineer is the Responsible Engineering Authority (REA) for delivery of the GNC subsystem for a program and/or constellation. This includes subsystem/system level analysis to ensure requirements compliance, sensor and actuator selection, and Flight Control Software (FCSW) development and validation. Engineers in the GNC group are integral throughout the entire program lifecycle, providing mission and system design inputs, critical analysis products, software/algorithm development, support to satellite integration and test (I&T), and on-console support for on-orbit operations.
As a GNC REA at the Lead/Senior level, you will be the leader for the GNC subsystem for a given program/constellation. In addition to technical execution, it is critically important that engineers in this position are capable of management of a complex project, ensuring that high-quality work products are delivered on-time. This requires working familiarity with project management techniques, as well as an ability to identify, track, and mitigate subsystem risks in order to meet program execution objectives .
This position's internal job code is Guidance, Nav & Controls Engr . Our team is currently hiring for level 4.
Position Responsibilities:
- Deliver the GNC subsystem (hardware, software, and analysis) for a satellite program
- Perform GNC subsystem design, analysis, software development, and component selection to meet program requirements
- Manage the development of GNC products within the constraints of program cost and schedule
- Report technical execution progress to program and company leadership, and track/mitigate risk
- Interface with other satellite subsystems as well as systems engineering and program management to ensure system-level performance
- Technical leadership of a team of GNC engineers in support of a program, including decomposition and delegation of tasks
Security Clearance and Export Control Requirements:
This position requires the ability to obtain a U.S. Security Clearance. for which the US Government requires U.S. Citizenship. A final U.S. Top Secret security clearance is required post start.
Basic Qualifications (Required Skills / Experience):
- Bachelor's degree in engineering or a related technical discipline and 5+ years of industry experience
- Strong GNC fundamentals and spacecraft system level knowledge
- Ability to perform complex GNC system analyses of kinematics, dynamics, and control systems using existing and/or self-developed tools
- Ability to decompose large/complex/nebulous tasks into clearly defined subsets of work that can be done personally or delegated to other members of the team
- Ability to lead a small team of GNC engineers and collaborate with other subsystem engineers and program leadership
- Ability to support activities (e.g. integration and test, mission operations) during off-nominal hours when required
- This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship.
Preferred Qualifications (Desired Skills/Experience):
- 10+ years industry experience with spacecraft GNC system design
- Satellite I&T and on-orbit operations experience
- Strong fundamentals of project management, including monitoring cost and schedule performance
- Ability to set direction of program work and create processes and standards to support the group
- Advanced understanding of classical and modern control theory, system-level trade studies, architecture development, and systems integration & analysis
- Active TS/SCI clearance
- History of working independently to root cause discrepancies during spacecraft integration and test
Conflict of Interest:
Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process
Drug Free Workplace:
Millennium Space Systems, a Boeing Company, is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Total Rewards:
At Millennium Space Systems, a Boeing Company, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
Millennium Space Systems also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations
Summary Pay Range:
- Level 4: $135,150 - $198,750
Millennium is DDTC-registered, ITAR-compliant Company. This position is located at a facility that requires special access. Applicants MUST be U.S. citizens and eligible for a security clearance. Additionally, applicants must be willing to apply for and maintain a security clearance. We encourage all interested candidates to apply for any open position for which they feel they are qualified.
Applications for this position will be accepted until Mar. 31, 2026
Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Relocation
Relocation assistance is not a negotiable benefit for this position.
Security Clearance
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Top Secret/SCI Clearance Post-Start is required.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Care Coordinator will be instrumental in assisting the department and clinicians in the Ambulatory setting by gathering information, coordinating utilization efforts, and reviewing HCC quality indicators, and RAF scores to eligible Medicare Advantage beneficiary. Will monitor opportunities within the Medicare managed group to enhance financial outcomes. Will coordinate the transition of care and the interdisciplinary treatment for Medicare managed patients across the healthcare continuum. Facilitates the delivery of services, evaluates effectiveness, tracks outcomes and functions as the patient advocate to identify and communicate health care needs. Works collaboratively with clinical staff, clinic leadership, and outside agencies in an effort to improve patient outcomes, compliance, and decrease complications.
EDUCATION/EXPERIENCE
Graduation from an accredited school of nursing with current RN licensure in the State of Texas, BSN preferred. Three years recent, full time hospital experience preferred. Work experience in case management, utilization review, or hospital quality assurance experience is preferred.
LICENSURE/CERTIFICATION
Current license from the Board of Nurse Examiners of the State of Texas to practice as a registered nurse is required. National certification in related field is desirable. Case Manager Certification (CCM, CPHQ, or ANCC) or Certified Diabetes Nurse Educator certification is highly desirable. Must have a current AHA BLS Healthcare Provider or AHA BLS Instructor Provider card.
Portneuf Medical Group is hiring an Outpatient Neurologist to join its team at Portneuf Medical Center in beautiful Pocatello, Idaho. Experienced and graduating Neurologists with interests in an outpatient practice are encouraged to apply.
About this Outpatient Neurologist Job Opening:
- Full-Time Employment (1.0 FTE)
- Established Multi-Specialty Group
- Join one physician and an experienced support staff
- Flexible Schedule
- Outpatient Clinic Schedule: Monday-Thursday, 8a-5p, & Friday 8a-12p
- EEG and EMG available
- Patient Load: 12-15 patients/day
- Epic EMR
- Outpatient Only, No Call
- PM&R, Neurosurgery, and out-patient infusion available on-site
- Attractive work/life balance
- Seeking excellent interpersonal and teamwork skills
Physician Recruitment Package may include:
- Base salary + wRVU production incentive
- CME allowance
- Sign-on bonus
- Medical debt assistance + Consultative services by Navigate Student Loans
- Relocation allowance
- Residency stipend
- Paid malpractice coverage
- Health benefits + Retirement plan
- Marketing + practice growth assistance
- J-1 waiver support via State Conrad 30, ARC, DRA, HHS based on location and specialty
- H-1B support via the H-1B lottery
- O-1
About the Hospital:
Based in Pocatello, Idaho, Portneuf Medical Center is a nationally recognized, comprehensive healthcare leader. With 205 beds, PMC serves as the region’s Level II Trauma and tertiary care center and is home to the Portneuf Heart and Vascular Institute, Portneuf Cancer Center, Portneuf Medical Group and Portneuf Air Rescue. PMC has a level 3 neonatal intensive care unit, an adult Intensive Care Unit, nationally recognized orthopedic services, a full suite of cardiac care, center of excellence recognized surgeons, imaging, primary and specialty care. We pursue excellence every day in our hospital and clinics as well as educate the next generation of physicians and health professionals.
Utica Park Clinic located in Tulsa, OK , is searching for a BC/BE Urologist to join its established practice. Enjoy an amazing work-life balance w/ the opportunity for a flexible schedule.
About the Position:
- Joining a group of 4 Urologists, 2 PA's and 1 NP
- Clinic Hours: typically 2 days per week 8 am-5 p.m.
- Dedicated block time in OR
- Dedicated cysto room
- First assist available to cases if needed
- PA/NP support for both inpatient and outpatient
- With the region’s top surgical oncology program, this position offers a full complement of services to care for your patients
- Busy established practice with referrals from Utica Park Physicians as well as independent physician referrals
- Da Vinci system available but not required for position
- Clinic well supplied with equipment for urological procedures
- EMR: EPIC
Recruitment Package May Include:
- Base salary + wRVU production incentive
- CME allowance
- Sign-on bonus
- Medical debt assistance + Consultative services by Navigate Student Loans
- Relocation allowance
- Residency stipend
- Paid malpractice coverage
- Health benefits + Retirement plan
- Marketing + practice growth assistance
- J-1 waiver support via State Conrad 30, ARC, DRA, and HHS based on location and specialty
- O-1
About the Hospital: Utica Park Clinic (UPC) is recognized as the premier, multi-specialty healthcare group in northeastern Oklahoma. It is part of Hillcrest HealthCare System (HHS), the Oklahoma division of Ardent Health Services. HHS has over 1,200 beds and has been providing hope, health, and healing to its patients for over 100 years. UPC was established in 1982. It has grown to employ nearly 325 exceptional healthcare providers and 875+ support staff. With a presence in 18 northeastern Oklahoma communities and maintaining over 70 clinic locations, UPC offers close to 30 specialties to address the needs of the communities we serve.
About the Community: Located in northeastern Oklahoma, Tulsa is Oklahoma's second-largest city, beautifully situated on the Arkansas River. Home to the University of Tulsa and a population of more than 1,000,000 in the metro area, residents enjoy a thriving outdoor recreation hub, coupled with a safe metropolitan experience featuring fun eateries in addition to amazing arts and cultural offerings. International Airport with 30 direct flights including coastal cities without waiting in line for TSA.
122 mi NE of Oklahoma City
Utica Park Clinic located in Tulsa, OK , is searching for a BC/BE General Outpatient Neurologist to join its established practice.
About the Position:
- Established Referral Base
- Flexible Schedule – Opportunity for a 4 day work week for those doing outpatient.
- Join a team of 6 Providers
- EMR: EPIC
Recruitment Package May Include:
- Base salary + wRVU production incentive
- CME allowance
- Sign-on bonus
- Medical debt assistance + Consultative services by Navigate Student Loans
- Relocation allowance
- Residency stipend
- Paid malpractice coverage
- Health benefits + Retirement plan
- Marketing + practice growth assistance
- J-1 waiver support via State Conrad 30, ARC, DRA, and HHS based on location and specialty
- O-1
About the Health System: Utica Park Clinic (UPC) is recognized as the premier, multi-specialty healthcare group in northeastern Oklahoma. It is part of Hillcrest HealthCare System (HHS), the Oklahoma division of Ardent Health Services. HHS has over 1,200 beds and has been providing hope, health, and healing to its patients for over 100 years. UPC was established in 1982. It has grown to employ nearly 325 exceptional healthcare providers and 875+ support staff. With a presence in 18 northeastern Oklahoma communities and maintaining over 70 clinic locations, UPC offers close to 30 specialties to address the needs of the communities we serve.
About the Community: Located in northeastern Oklahoma, Tulsa is Oklahoma's second-largest city, beautifully situated on the Arkansas River. Home to the University of Tulsa and a population of more than 1,000,000 in the metro area, residents enjoy a thriving outdoor recreation hub, coupled with a safe metropolitan experience featuring fun eateries in addition to amazing arts and cultural offerings. International Airport with 30 direct flights including coastal cities.
122 mi NE of Oklahoma City
Remote working/work at home options are available for this role.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated auto adjuster, within defined guidelines and framework, you are responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. You are accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.
This hybrid role requires an individual to be in the office 3 days per week, after completing 6 months in office. This position can be based in the following location: Chesapeake, VA. Relocation assistance is not available for this position.
What you'll do:
Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.
Negotiates liability for comparative negligence (claimant or adverse carrier).
Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.
Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).
Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions
Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.
Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
Applies developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
Applies intermediate knowledge of Auto Physical Damage to adjust claims.
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
May be assigned CAT deployment travel with minimal notice during designated CATs.
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
High School Diploma or General Equivalency Diploma.
1 year of customer service experience.
Progressive experience handling low complexity auto non injury liability claims.
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.
Demonstrated negotiation, investigation, communication, and conflict resolution skills.
Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
Successful completion of a job-related assessment may be required.
What sets you apart:
One or more years of auto liability claims experience managing claims from initial contact through resolution
Minimum one year of experience managing a pending inventory with demonstrated organization and prioritization skills
At least two years of customer service experience, demonstrating strong communication and problem-solving skills
Proven experience with comparative negligence and shared liability determinations
Strong analytical and communication skills with the ability to interpret policy language, assess coverages, and make sound decisions
Proficiency with Guidewire or similar claims management systems
Bachelor’s degree or industry designation (e.g., AIC, CPCU)
Military experience through service or as a military spouse
Compensation range: The salary range for this position is: $51,370 - $92,060.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Remote working/work at home options are available for this role.
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Join Us as a Technical Support Advisor!
Location: Remote Call Center
Join Us as a Technical Support Advisor!
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team!
What You'll Be Doing:
Customer Service Excellence:
- Handle customer inquiries via phone, delivering tailored solutions to technical issues.
- Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.
Technical Support & Troubleshooting:
- Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
- Use multiple systems to research and deliver efficient, real-time solutions.
Adaptability in Communication:
- Connect with a diverse range of customers by adjusting your communication style to meet their needs.
- Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.
Team Collaboration:
- Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals.
What We're Looking For:
Customer Service Focus:
- Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).
Technical Enthusiasm:
- A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting.
Resilience Under Pressure:
- Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.
Learning & Growth Mindset:
- Open to feedback and coaching, with a drive to continuously improve and excel.
What You Bring:
- Proven experience in customer support or technical assistance , ideally in a call center setting.
- Strong verbal and written communication skills.
- Problem-solving abilities with a flexible, adaptable approach to challenges.
- Confidence in navigating multiple software tools and systems to resolve issues.
- A self-motivated attitude with effective time management skills.
What You'll Get:
Competitive Pay:
- $17.31 per hour, with opportunities for performance-based incentives.
Comprehensive Benefits:
- Full health insurance package, including medical, dental, and vision coverage.
Cell Phone Perks:
- $25/month per line for unlimited phone, text, and data (restrictions may apply).
Training and Growth:
- Paid training to set you up for success.
- Career advancement opportunities with a globally renowned leader in technology innovation.
Referral Bonuses:
- Earn ongoing bonuses for referring new employees through our Referral for Life Program.
Supportive, Inclusive Environment:
- Thrive in a dynamic virtual work environment with a team that's dedicated to your success.
- Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
Remote Work Requirements
- Private Workspace: A quiet, dedicated workspace with no distractions.
- Ergonomics: A comfortable desk setup with all necessary equipment.
- Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
- Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.
Why You'll Love Working Here:
At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you're driven by curiosity, passion, or technical expertise , you'll find the perfect space to grow and succeed with us.
Ready to Take the Next Step?
Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Remote working/work at home options are available for this role.
