Shipping and Receiving Supervisor

Job Summary:

The Shipping & Receiving Supervisor is responsible for overseeing daily inbound and outbound warehouse operations, including receiving, inventory handling, order fulfillment, and shipping activities. This role supervises warehouse staff, ensures accurate inventory management, and maintains efficient shipping and receiving processes.

The supervisor also performs hands-on operational duties when necessary, including operating warehouse equipment such as forklifts and clamp trucks to move materials safely throughout the warehouse. The ideal candidate is detail-oriented, safety-focused, and capable of leading warehouse personnel while ensuring operational efficiency and accuracy.

Key Responsibilities:

Shipping & Receiving Operations

• Supervise daily shipping and receiving activities, including loading, unloading, inspection, and documentation of inbound and outbound shipments.
• Ensure shipments are processed accurately and efficiently in accordance with company procedures and customer requirements.
• Coordinate dock schedules and ensure timely movement of goods to and from designated warehouse locations.
• Verify that all incoming and outgoing materials are properly labeled, documented, and stored.

Warehouse Operations & Inventory Management

• Monitor inventory levels and ensure accurate inventory records within the Warehouse Management System (WMS).
• Conduct cycle counts and investigate inventory discrepancies.
• Ensure materials and products are stored safely and organized according to warehouse standards.
• Support picking, packing, and staging operations to ensure timely order fulfillment.

Equipment Operation

• Operate warehouse equipment including forklifts, clamp trucks, and other material handling equipment when necessary.
• Ensure safe handling, transportation, and storage of materials throughout the warehouse.
• Perform routine equipment checks and report maintenance needs or safety concerns.

Team Leadership & Supervision

• Supervise, train, and assign daily tasks to warehouse associates and equipment operators.
• Monitor employee productivity, accuracy, and adherence to company procedures.
• Provide guidance, coaching, and support to ensure team members meet operational goals and safety standards.

Reporting & Data Analysis

• Utilize WMS and Microsoft Excel to track inventory, shipments, and operational performance.
• Prepare reports related to inventory, shipping accuracy, productivity, and operational performance.
• Analyze operational data to identify opportunities for process improvement.

Safety & Compliance

• Ensure compliance with OSHA regulations and company safety policies.
• Promote a safe work environment by enforcing safe equipment operation and proper material handling procedures.
• Report accidents, incidents, and safety hazards promptly and assist with corrective actions.

Cross-Functional Coordination

• Coordinate with transportation, customer service, and management teams to support inbound and outbound logistics operations.
• Communicate effectively with warehouse staff and other departments to ensure smooth workflow.

Required qualifications:

• Minimum 5 years of experience in warehouse or logistics operations
• Prior supervisory or team lead experience in a warehouse environment preferred
• Strong working knowledge of Warehouse Management Systems (WMS)
• Forklift certification and experience operating warehouse equipment
• Experience with shipping, receiving, and inventory management
• Proficiency in Microsoft Excel for reporting and operational tracking
• Strong leadership, communication, and problem-solving skills
• Ability to work in a fast-paced warehouse environment and manage multiple priorities

Preferred qualifications

• Experience working in a distribution center or 3PL warehouse environment
• Knowledge of OSHA safety standards
• Experience working with ERP or advanced WMS systems
• Experience working in multicultural or international logistics operations

Physical Requirements

• Ability to operate warehouse equipment for extended periods
• Frequent lifting and moving of materials up to 50 lbs
• Ability to stand, walk, bend, and reach throughout the work shift
• Ability to work in a warehouse environment with varying temperatures and operational conditions