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PART-TIME LUXURY RETAIL STYLIST

Job Description

We are seeking a dynamic, team-focused, and sales-driven Stylist to join our luxury pet boutique in the heart of Beverly Hills. You will play a key role in creating a lavish and welcoming shopping experience for our discerning clients and their canine companions. This is an opportunity to be part of a distinctive destination known for exceptional service, beautifully curated apparel and accessories, and a culture of professionalism and warmth. As a Stylist, you will focus on providing personalized client service, achieving sales goals, and ensuring that every detail reflects our commitment to luxury retail excellence. You will assist clients in selecting apparel and accessories, deliver an elevated styling experience for pets, and help maintain the boutique’s visual presentation to the highest standards. The ideal candidate will have experience in luxury retail, a passion for fashion and clienteling, and a natural ability to connect with both clients and their pets. You thrive in a team environment, embody professionalism, and bring enthusiasm to every interaction.

Our mission is to provide an extraordinary shopping experience to pets and their humans, treating every interaction as a luxury moment worthy of the most discerning clientele. (We do not offer grooming, boarding, or food services, as we are an apparel and accessory dog boutique.)

DUTIES AND RESPONSIBILITIES

1. Brand Representation

• Support and sustain a high-energy workplace culture that is enthusiastic, inclusive and positive, fostering engagement, accountability, and a sense of fun, while maintaining a customer-first mindset focused on delivering exceptional service and strong results.
• Model professionalism, integrity, and respectful communication in every interaction to help uphold our five-star service standard.
• Represent the brand with care and attention to detail, ensuring interactions and visuals align with our elevated identity as a premier lifestyle brand.

2. Sales, Customer Service & Clienteling

• Engage in upselling and cross-selling techniques to meet and exceed individual sales goals.
• Support the team in achieving overall store sales goals through collaboration and exceptional client service.
• Deliver outstanding and personalized customer service to walk-in customers, telephone inquiries, email inquiries, and VIP clientele.
• Greet customers warmly and professionally, ensuring they receive attentive support that reflects the brand’s standards.
• Handle all client inquiries, purchases, and returns with professionalism, accuracy, and care.
• Follow all clienteling policies to ensure fairness and consistency in managing customer relationships.
• Maintain accurate CRM entries and log sales activities daily.
• Build rapport with returning customers and help maintain long-term relationships through friendly, thoughtful service.

3. Product Knowledge and Presentation

• Ability to learn and confidently articulate knowledge of vendors, designers, and suppliers.
• Stay up to date on new arrivals, discontinued items, and backorders, and ensure the team is briefed weekly.
• Be efficient and productive in handling all merchandise including shipment receipt and processing, and replenishment systems while maintaining a clean stockroom/back office/loft.
• Support execution of visual merchandising standards under direction from the COO and Store Manager, as needed.
• Help uphold the weekly merchandising checklist with guidance from leadership.
• Stay aware of scheduled visual updates and launches so you can help support transitions.
• Help ensure that all floor merchandise is: Properly tagged and priced; Clean, steamed, and presentable; Available in core sizes and colors; Neatly folded or hung.
• Assist in cycle counts and spot checks as directed to help prevent inventory issues.
• Support team accountability by modeling and reminding associates to: Restock promptly; Rotate products for freshness; Remove any damaged or unsellable items from the floor.

4. Operations & Compliance

• Maintain consistent communication with the Store Manager & Management Team to ensure operations run smoothly and all needs are escalated or addressed in a timely manner.
• Ensure compliance with all company policies, health and safety regulations, and legal requirements.
• Follow all company procedures, including POS transactions, packaging standards, and loss-prevention practices.
• Assist with stock handling, shipment processing, and restocking tasks as directed.
• Maintain awareness of company policies regarding client data privacy and in-store pet safety.
• Assist Management Team in ensuring all health and sanitation standards are met (especially in areas where pets may interact with products).
• Maintain that the store atmosphere consistently reflects a premium, welcoming experience.
• Maintain daily floor walk routines to proactively address any presentation or maintenance issues.
• With Management Team, ensure the cleanliness, maintenance, and safety of all areas.
• Ensure high-value or limited-edition items are logged and secured immediately upon receipt. Oversee proper tagging, labeling, and secure storage of high-value merchandise.
• Process incoming returns or exchanges accurately and according to policy.
• Communicate with clients about return status and any adjustments or credits issued.
• Verify that supply deliveries match order quantities and quality standards.
• Organize supplies in designated storage areas for easy access and replenishment.
• Assist Management Team in overseeing all e-commerce and phone orders requiring shipping to clients.

Qualifications:

• Minimum of 1-2 years of retail experience, preferably in a luxury, fashion, or boutique setting.
• Must be extremely self-motivated, collaborative, receptive to feedback, detail-oriented, and exceptional at communicating.
• Must be confident, self-aware, and self-assured as a team player
• Passion for selling, clientelling, and maintaining critical customer relationships.
• Ability to measure and analyze key performance indicators (KPIs).
• Keen understanding of store operations.
• Extremely strategic with the ability to multitask and prioritize, brainstorm alternative solutions, and troubleshoot basic issues.
• Strong computer skills, including Microsoft Office, Google Workspace, and Shopify.
• High school diploma/GED or equivalent, Bachelor's degree or equivalent preferred.
• Reliable transportation.
• Ability to lift up to 55 pounds and willingness to climb on a ladder.
• Ability to stand on feet for extended periods of time during shift hours.
• Prompt, responsible, and professional.
• Animal lover.
• Must be able to work both weekdays, weekends, and certain holidays (willing to work flexible hours).

—Shift Hours will range from: Sunday–Saturday 8:00am-8:30pm, with occasional changes due to team meetings, merchandising, cleaning, events, and holiday hours

—Base pay between $19-$22.50/hour

—Job Type: Part-Time (15-30 hours/week)

Society Hounds is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.