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Sales Supervisor – Job Description

FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing. Since its founding in 2012, FRAME has become synonymous with contemporary luxury rooted in quality craftsmanship and cultural relevance.

Bridging California’s ease and Parisian sophistication, FRAME draws inspiration from the worlds of fashion, art, design, and lifestyle creating collections that capture a timeless yet modern sensibility. Beyond fashion, the world of FRAME continues to expand through meaningful cultural collaborations from hotels to auction houses, establishing the brand as a destination where style, creativity, and culture intersect.

Today, FRAME is recognized globally for its ready-to-wear, denim, and accessories, with more than 20 stores across North America, Europe, and Asia, and distribution through leading department stores and boutiques worldwide.

Role Overview:

The Sales Supervisor works within the management team to help achieve store sales goals and maximizes profitability through effective supervision of the store team. The Sales Supervisor takes ownership of the responsibilities assigned by the General Manager and serves as a role model for the rest of the Sales Associates.

Responsibilities:

Sales

• Meets personal and store sales goals.
• Continues to develop personal sales techniques and assists in the development of associates’ sales techniques to maximize sales.
• Utilizes elevated levels of sales and service to maximize performance.
• Demonstrates an in-depth knowledge of the merchandise.
• Monitors all details of a sale, including shipping, alterations, and special requests to ensure customer satisfaction.
• Ensures all sales related policies and procedures are maintained.
• Maintains a keen interest in the fashion industry and market trends.

Customer Service

• Supports and encourages staff to provide the highest level of customer service.
• Builds and maintains repeat clientele by utilizing personal client book and assisting staff with utilizing their client books.
• Resolves all customer issues and complaints quickly and effectively, ensuring client satisfaction.
• Assists sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise, etc.

Employee Supervision

• Responsible for opening and closing the store in absence of General Manager or Assistant General Manager
• Ensures image and grooming standards are professional and reflective of the brand image, at all times.
• Adheres to work schedule, inclusive of time and attendance.

Operations

• Collaborates with General Manager and Assistant General Manager in areas of risk management, physical security, store cash controls, and inventory management.
• Understands and properly executes all management register functions.
• Assists in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork.
• Participates in stock take process.

Visual Merchandising

• Ensures the selling floor is neat, organized, stocked and reflects the correct visual image at all times.
• Assists in the implementation and maintenance of all merchandising/visual directives.
• Ensures deliveries are properly processed in a timely manner.
• Identifies product concerns in a timely manner.
• Communicates inventory needs to support the business goal.
• Effectively relays any client feedback regarding successes and/or opportunities about product.

Skills & Qualifications:

• Must possess a minimum of 2-3 years’ experience in a luxury environment.
• Ability to lead and motivate a team.
• Energetic, confident personality mixed with a strong work ethic.
• Takes responsibility for own actions, behaviors and actions of subordinates, uses a mature problem-solving methodology while handling pressure.
• Proven top performer with ability to motivate a team.
• Fast learner analyses situations and looks for solutions. Grasps the underlying structure.
• Dynamic interpersonal and communications skills both verbal and written
• Exceptional time management skills, and high level of ownership

Physical Requirements:

• Must be able to stand and walk for extended periods of time (up to 8 hours per shift).
• Ability to bend, reach, squat, and lift merchandise and fixtures as needed.
• Must be able to lift, carry, push, or pull up to 15 pounds on a regular basis.
• Occasional use of ladders and stairs while merchandising or stocking sales floor.
• Must be able to safely and effectively operate standard retail equipment (e.g., POS systems, handheld devices, taggers, box cutters).
• Ability to engage in repetitive motions, including but not limited to scanning, folding, and tagging merchandise.
• Visual acuity to review and process inventory, read product tags and instructions, and monitor store appearance.
• Must be able to work in a retail store environment with moderate to loud noise levels and changing temperatures.

Bar Manager – Earls Kitchen + Bar Assembly Row

At Earls Kitchen + Bar, we believe great hospitality starts at the bar – where craftsmanship, connection, and energy come together to create memorable experiences. We’re looking for a driven and passionate Bar Manager to lead our bar program, inspire our team, and deliver an exceptional guest experience every shift.

As Bar Manager, you’ll be the expert behind the wood and the leader behind the team. You’ll create an engaging, organized, and high-performing bar environment where cocktails are executed with precision, service feels effortless, and every guest leaves wanting to return.

What You’ll Do:

• Lead, coach, and develop a talented team of bartenders and bar prep partners.
• Cultivate a warm, professional bar culture that embodies both energy and excellence.
• Oversee product ordering, batch programs, and inventory with a zero-fresh-out mindset.
• Maintain impeccable bar organization and environment standards that set the tone for flawless execution.
• Drive beverage cost and waste control through attention to detail and operational ownership.
• Delivery exceptional guest experiences through responsible service, speed, and consistency.
• Create regular guests at the wood by pairing personality with polished service.

You’ll Thrive Here If You:

• Lead with positivity, professionalism, and pride in your craft.
• Value both the artistry of mixology and the discipline of execution.
• Inspire your team to grow and take ownership of their performance.
• Bring organization, urgency, and a calm energy to high-volume moments.

What’s In It for You:

• A leadership role with a growing brand that values innovation and teamwork.
• Opportunities for career growth and leadership development within the Earls family.
• Competitive compensation, dining benefits, and performance-based rewards.
• A collaborative, dynamic environment where your ideas are heard and your impact is seen.
• The chance to lead a bar program where excellence, connection, and hospitality meet.

What Success Looks Like:

• A bar team that’s engaged, skilled, and proud of their craft.
• Consistent results in beverage cost, speed of service, and guest satisfaction.
• A lively, inviting bar atmosphere that’s synonymous with the Earls experience.

POSITION:

RIMOWA is seeking a highly accomplished and passionate Client Advisor. The Client Advisor is responsible for driving sales through exceptional client service, strong product knowledge, and deep understanding of the luxury retail environment. This role focuses on building lasting client relationships, delivering an outstanding in‑store experience, and contributing to the overall success of RIMOWA while serving as a true brand ambassador.

YOUR RESPONSIBILTIES:

Sales

• Consistently achieve and surpass individual sales objectives, directly contributing to the store’s overall commercial success and prestige.
• Serve as a true brand ambassador, conveying RIMOWA’s storied heritage, iconic designs, engineering, and uncompromising craftsmanship.
• Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships and driving sustained repeat business through personalized engagement, client appointments, and events.
• Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment.

Customer Service

• Embody the RIMOWA brand ethos at all times, presenting yourself with impeccable professionalism.
• Deliver a seamless, white-glove post-purchase experience by meticulously managing client follow-ups, repairs, and service requests with discretion and care.
• Anticipate client needs through an intimate knowledge of the brand’s history, new product launches, and the competitive luxury landscape.
• Create memorable, elevated moments for every client, ensuring each interaction reflects the refinement synonymous with RIMOWA.

Operations

• Execute all POS transactions with precision and efficiency.
• Confidently open and close the store register in full compliance with company policies.
• Participate proactively in inventory management while upholding the highest standards of loss prevention.
• Maintain exceptional visual merchandising, ensuring the store consistently reflects a polished, luxurious, and inviting aesthetic.
• Always uphold immaculate store presentation and operational readiness.

PROFILE:

• Proven success in a premium or luxury retail environment
• Demonstrated expertise in developing, nurturing, and retaining a discerning clientele; an established luxury client book is highly desirable.
• Impeccable personal presentation with exceptional communication skills
• Strong problem-solving capabilities, a refined attention to detail.
• A deep appreciation for luxury craftsmanship, travel and elevated lifestyles.
• Flexible availability, including evenings, weekends, and holidays.
• Able to regularly lift and handle Items up to 20 lbs.
• Multilingual In Spanish, French, Portuguese, and/or Mandarin a plus.

POSITION:

RIMOWA is seeking a highly accomplished and passionate Client Advisor. The Client Advisor is responsible for driving sales through exceptional client service, strong product knowledge, and deep understanding of the luxury retail environment. This role focuses on building lasting client relationships, delivering an outstanding in‑store experience, and contributing to the overall success of RIMOWA while serving as a true brand ambassador.

YOUR RESPONSIBILTIES:

Sales

• Consistently achieve and surpass individual sales objectives, directly contributing to the store’s overall commercial success and prestige.
• Serve as a true brand ambassador, conveying RIMOWA’s storied heritage, iconic designs, engineering, and uncompromising craftsmanship.
• Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships and driving sustained repeat business through personalized engagement, client appointments, and events.
• Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment.

Customer Service

• Embody the RIMOWA brand ethos at all times, presenting yourself with impeccable professionalism.
• Deliver a seamless, white-glove post-purchase experience by meticulously managing client follow-ups, repairs, and service requests with discretion and care.
• Anticipate client needs through an intimate knowledge of the brand’s history, new product launches, and the competitive luxury landscape.
• Create memorable, elevated moments for every client, ensuring each interaction reflects the refinement synonymous with RIMOWA.

Operations

• Execute all POS transactions with precision and efficiency.
• Confidently open and close the store register in full compliance with company policies.
• Participate proactively in inventory management while upholding the highest standards of loss prevention.
• Maintain exceptional visual merchandising, ensuring the store consistently reflects a polished, luxurious, and inviting aesthetic.
• Always uphold immaculate store presentation and operational readiness.

PROFILE:

• Proven success in a premium or luxury retail environment
• Demonstrated expertise in developing, nurturing, and retaining a discerning clientele; an established luxury client book is highly desirable.
• Impeccable personal presentation with exceptional communication skills
• Strong problem-solving capabilities, a refined attention to detail.
• A deep appreciation for luxury craftsmanship, travel and elevated lifestyles.
• Flexible availability, including evenings, weekends, and holidays.
• Able to regularly lift and handle Items up to 20 lbs.
• Multilingual In Spanish, French, Portuguese, and/or Mandarin a plus.

ABOUT MONIQUE LHUILLIER

Established in 1996, the Monique Lhuillier brand has become synonymous with luxury, femininity, allure and unparalleled glamour. The company is one of the leading fashion houses in design, quality, and creativity. With a passion for creating collections that are both feminine and modern, Monique Lhuillier continues to design ready-to-wear, accessories and bridal collections that are luxurious, chic and true to her aesthetic.

ABOUT THE OPPORTUNITY

An Alterations Specialists is responsible for providing exemplary sewing expertise in-house at our Los Angeles Flagship on Melrose Place. This includes but not limited to: expectations related to fit, custom modifications, and re-sizing of garments.

ABOUT YOU

• 5+ years of sewing experience in evening gowns or bridal alterations environment
• Specialty in handling lace, beadwork, silks and tulle
• Advanced technical skills (sewing, pattern, draping, construction)
• Experience operating an industrial sewing machine and industrial pressing iron
• Expert knowledge of garment construction/fit
• Ability to maintain professional communication with colleagues
• Ability to multitask projects and manage time in an in a team environment
• Availability to work 8+ hour days and be available on nights and weekends in a fast-paced environment based on business needs

WHAT YOU’LL DO

• Sew garments fitted and assigned by Alterations Manager in a timely manner
• Handle all aspects of sewing: machine sewing, hand finishing, draping, cutting, bustling, pressing,
• Accurately measure and mark garments according to Monique Lhuillier Alterations guideline
• Responsible for starting and completing individually assigned projects
• Follow and complete alterations instructions provided from an instructions card
• Capable to customize such as downsizing or upsizing, creating sleeves, creating coverage, etc.

A reasonable estimate of the current hourly rate is $23.00 - $32.00, annualized from $47,840 - $66,560. The rate of pay offered may vary based on job-related knowledge, skills, and experience.

If chosen for the interview, you will be required to pass a sewing skills test. A fully pinned garment will be presented to you to execute. The alterations will consist of a combination of work on the bust, zipper, hem, and handwork.

ADDITIONAL INFORMATION:

• FLSA Status: Non-Exempt
• Overtime Eligible

BENEFITS INCLUDE:

• Medical, Dental, and Vision
• 401(k)
• Paid Time Off (PTO)
• Paid Company Holidays
• Exclusive Employee Sales
• Employee Discount

POSITION:

RIMOWA is seeking a highly accomplished and passionate Client Advisor. The Client Advisor is responsible for driving sales through exceptional client service, strong product knowledge, and deep understanding of the luxury retail environment. This role focuses on building lasting client relationships, delivering an outstanding in‑store experience, and contributing to the overall success of RIMOWA while serving as a true brand ambassador.

YOUR RESPONSIBILTIES:

Sales

• Consistently achieve and surpass individual sales objectives, directly contributing to the store’s overall commercial success and prestige.
• Serve as a true brand ambassador, conveying RIMOWA’s storied heritage, iconic designs, engineering, and uncompromising craftsmanship.
• Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships and driving sustained repeat business through personalized engagement, client appointments, and events.
• Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment.

Customer Service

• Embody the RIMOWA brand ethos at all times, presenting yourself with impeccable professionalism.
• Deliver a seamless, white-glove post-purchase experience by meticulously managing client follow-ups, repairs, and service requests with discretion and care.
• Anticipate client needs through an intimate knowledge of the brand’s history, new product launches, and the competitive luxury landscape.
• Create memorable, elevated moments for every client, ensuring each interaction reflects the refinement synonymous with RIMOWA.

Operations

• Execute all POS transactions with precision and efficiency.
• Confidently open and close the store register in full compliance with company policies.
• Participate proactively in inventory management while upholding the highest standards of loss prevention.
• Maintain exceptional visual merchandising, ensuring the store consistently reflects a polished, luxurious, and inviting aesthetic.
• Always uphold immaculate store presentation and operational readiness.

PROFILE:

• Proven success in a premium or luxury retail environment
• Demonstrated expertise in developing, nurturing, and retaining a discerning clientele; an established luxury client book is highly desirable.
• Impeccable personal presentation with exceptional communication skills
• Strong problem-solving capabilities, a refined attention to detail.
• A deep appreciation for luxury craftsmanship, travel and elevated lifestyles.
• Flexible availability, including evenings, weekends, and holidays.
• Able to regularly lift and handle Items up to 20 lbs.
• Multilingual In Spanish, French, Portuguese, and/or Mandarin a plus.

FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing. Since its founding in 2012, FRAME has become synonymous with contemporary luxury rooted in quality craftsmanship and cultural relevance.

Bridging California’s ease and Parisian sophistication, FRAME draws inspiration from the worlds of fashion, art, design, and lifestyle creating collections that capture a timeless yet modern sensibility. Beyond fashion, the world of FRAME continues to expand through meaningful cultural collaborations from hotels to auction houses, establishing the brand as a destination where style, creativity, and culture intersect.

Today, FRAME is recognized globally for its ready-to-wear, denim, and accessories, with more than 20 stores across North America, Europe, and Asia, and distribution through leading department stores and boutiques worldwide.

Role Overview:

The senior production coordinator will serve a critical role in organizing, coordinating, and processing seasonal information to vendors and management through the production process. This role will be responsible for daily communication between internal departments as well as international and domestic partners. An ideal candidate will be self-motivated, detail-oriented, have strong problem-solving skills, knowledgeable in knit and woven categories and be able to work in a fast-paced environment while maintaining positive working relationships with all departments. The senior production coordinator will also assist in monitoring workflow to vendors and finished goods delivery tracking. This position will report to the Sr. Production Manager.

Responsibilities:

• Develop and maintain strong relationships with overseas and domestic factories.
• Track and approve bulk raw material submissions from vendor and suppliers.
• Reconciles any bulk rejections with cross functional teams and Sr production manager in a timely manner.
• Place blanket trim orders with core trim supplier on seasonal basis to avoid MOQs.
• WIP report maintenance. Establish and manage clear tracking on all bulk shipments to ensure on time delivery.
• Understand and communicate any potential production issues with vendors and internal teams
• Collaborate with logistics director and freight forwarders for bulk shipment tracking.
• Create, revise, and maintain production orders and monitor transmission to all vendors at each stages of buy pass.
• Independently manages all recut, reorders, and chase programs passed by planning and merchant teams.
• Reviews and reconcile any shipment overage / shortage from vendor to avoid unwanted inventory.
• Weekly meeting with tech team to monitor, track, prioritize outstanding fits and ensures fits are approved ontime to maintain garment delivery.
• Collaborates with tech team to identify and raise quality and fit issues with factories.
• Reconciles any rejections and fit issues with Sr production manager.
• Maintain and update master liability report on a seasonal basis.
• Hold liability meeting quarterly with cross functional team.
• Maintain and update core fabric positioning report for all RTW categories.
• Develop and maintain strong cross functional relationships with product teams regards to changes, discrepancies, approvals, etc.
• Track and reconciles non-compliance/claims chargebacks with vendors, where appropriate.
• Identify and executes garment testing needs with factories each season.Reconciles any bulk testing failures with Sr. production manager.

Skills and Requirements

• Superior organizational skills and excellent communication skills; team oriented.
• Ability to multi-task and meet deadlines; highly detail oriented and meticulous.
• Flexible, organized, detail oriented team player. A go getter hands-on attitude encouraged.
• Knowledge of garment manufacturing, including construction, fabrication, trim and print techniques.
• 5-6 years experience in apparel production and sourcing; relevant experience in category.
• Proficient in Microsoft Office, Adobe products, and PC computers. Proficiency in blue cherry ERP and PLM is plus (not mandatory)
• Knowledge in Excel is a MUST.
• This role requires the ability to sit or stand for extended periods, use a computer and standard office equipment, and occasionally lift or move items up to 25 pounds.