Align Percision Jobs in Usa

Korn Ferry has partnered with our client on their search for District Operations Director - Single Family Homes

Operations & Property Management

• Oversee day-to-day operations across Orlando, Jacksonville and Treasure Coast, ensuring consistent execution of company procedures and a high-quality resident experience.
• Provide strategic oversight of property management functions, including service delivery, maintenance, renewals, and collections, with a focus on KPI achievement and cost control.
• Navigate complex municipal environments by building strong relationships with housing authorities and local agencies to ensure compliance and operational fluidity.
• Lead vendor management and service team performance, ensuring alignment with company standards, cost efficiency, and resident satisfaction.
• Conduct regular market visits and inspections to assess operational health, enforce standards, and identify opportunities for improvement.
• Implement frameworks for emergency response, business continuity, and risk mitigation across all markets.

Resident Experience

• Drive a resident-first culture by ensuring seamless onboarding, proactive communication, and responsive issue resolution across all touchpoints.
• Leverage resident feedback and satisfaction data to evolve service offerings, improve retention, and build long-term loyalty.
• Partner with leasing teams to monitor inventory, pricing, and occupancy trends, ensuring alignment with market demand and performance goals.
• Reinforce tenant policies and procedures while maintaining a positive, service-oriented relationship with residents.

Financial Management

• Lead the development and execution of annual operating budgets across assigned markets, with a focus on service cost management and NOI optimization.
• Oversee accounts receivable, rent collection, and resolution of arrears, ensuring minimal variance and strong financial performance.
• Review financial reports regularly to identify trends, risks, and opportunities, implementing corrective actions as needed.
• Contribute to long-term planning and investment prioritization in alignment with First Key Homes’ growth strategy.

Team & Talent Oversight

• Manage a regional team of 50–60 employees, ensuring clear accountability, performance consistency, and adherence to company policies.
• Identify workload efficiencies and talent gaps, optimizing team structure and resource allocation across markets.
• Lead workforce planning efforts in partnership with HR and third-party recruiters to support hiring, onboarding, and retention.

Strategic Partnerships & Compliance

• Maintain an active Florida real estate license and ensure compliance with state-specific laws and regulations.
• Collaborate with internal stakeholders and external partners to align operations with broader strategic goals and regulatory requirements.
• Represent First Key Homes in municipal and community engagements.

Professional Experience/Qualifications

The ideal candidate will bring the following experience:

• 10–15+ years of senior-level operational leadership within residential real estate, property management, or single-family rental (SFR) environments, overseeing large-scale, multi-market portfolios.
• An active real estate license in Florida is required or must be obtained within120 days of hire.
• Experience navigating real estate laws and compliance, and a deep understanding of municipal engagement, housing authorities, and public-sector coordination.
• Proven ability to lead multidisciplinary teams across leasing, service, field operations, and resident experience, driving performance, accountability, and cultural alignment across diverse geographies.
• Strong financial oversight and budgeting expertise, with a track record of managingservice-related costs, optimizing NOI, and delivering consistent results across KPIs such as collections, renewals, and retention.
• Demonstrated success leading through organizational change, including assessing team dynamics, identifying talent gaps, and buildingbench strength to support long-term growth and operational resilience.
• Exceptional interpersonal and communication skills, with the ability to build trust, manage conflict, and influencecross-functional teams, third-party vendors, and internal stakeholders.
• Inspirational leadership style that fosters collaboration, encourages ownership, and leads with empathy, structure, and clarity.
• Comfortable operating in high-visibility, high-accountability environments, with a focus on resident satisfaction, team development, and community engagement.
• Strong understanding of strategic planning and operational execution, with the ability to translate corporate goals into market-level performance and team alignment.
• Proficiency in Microsoft Office Suite and property management platforms, including YARDI, with a commitment to data accuracy, reporting integrity, and system compliance.

Year One Critical SuccessFactors

The successful candidate should have successfully achieved the following within the first 12 to 18 months in this role:

• Drive Operational Excellence Across Districts: Establish consistent service delivery standards and operational processes across assigned markets, resulting in measurable improvements in resident satisfaction, service timeliness, and cost efficiency. Ensure alignment with First Key Homes’ national performance benchmarks and compliance protocols.
• Elevate Team Engagement and Culture: Assess and optimize team structure, talent, and engagement across leasing, service, and field operations. Implement leadership development and retention strategies to reduce turnover, foster accountability, and build a high performance, resident-first culture.
• Strengthen Governance and Cross-Functional Alignment: Build strong relationships with internal stakeholders across corporate functions (e.g., Legal, Compliance, Finance, HR) and ensure clear communication channels and accountability frameworks. Align district-level execution with enterprise goals, including NOI targets, renewal rates, and service SLAs.
• Enhance Resident Experience and Community Impact: Launch initiatives that improve resident engagement, retention, and satisfaction scores. Partner with local municipalities and housing authorities to strengthen community relationships and ensure compliance with local housing regulations.
• Optimize Financial Performance and Budget Discipline: Deliver against district-level financial targets by managing service costs, capital planning, and operational budgets. Identify opportunities for efficiency and margin improvement while maintaining service quality and compliance.

Preferred Education Qualifications

• Bachelor’s Degree in Business Administration, Finance, Planning or related field.
• Proficiency in Yardi (or similar systems).

This position is responsible for leading the demand planning process to ensure accurate forecasting, inventory optimization, and alignment between supply chain, sales, and operations. This role analyzes market trends, customer data, and historical sales to develop reliable demand forecasts that support business goals and service-level targets. The Demand Manager collaborates cross-functionally with Sales, Marketing, Finance, and Supply Chain teams to drive forecast accuracy, manager demand variability, and support strategic planning initiatives.

Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Develop, maintain, and improve demand forecasts using statistical models, historical data, and market intelligence.
• Ensure forecasts reflect key business drivers such as promotions, seasonality, and product lifecycle changes.
• Monitor forecast accuracy and identify causes of variance, implementing corrective actions as needed.
• Lead cross-functional meetings with Sales, Marketing, Finance, and Supply Chain to align on demand assumptions and strategic priorities.
• Communicate forecast insights and risks to leadership to support business decision-making.
• Work closely with Operations to ensure alignment between demand forecasts and production or procurement plans.
• Facilitate and support monthly S & OP processes by providing demand insights, forecasts, and analysis.
• Present key demand metrics, forecast accuracy, and business implications during S & OP meetings.
• Partner with Finance to support revenue and budget forecasting.
• Analyze market trends, customer orders, and historical data to identify patterns and opportunities for improvement.
• Prepare regular reports and dashboards summarizing forecast performance, demand trends, and key performance indicators (KPIs).
• Utilize demand planning tools and Erp systems to manage data and improve process efficiency.
• Identify and implement process improvements to enhance forecast accuracy and planning efficiency.
• Evaluate and optimize demand planning systems, models, and methodologies.
• Support training and development of department in demand planning best practices.

NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Participate in cross-functional projects such as system upgrades, new product introductions, or process improvement initiatives.
• Assist with data validation or testing during implementation of new forecasting tools or ERP modules.
• Prepare ad hoc reports, presentations, or analyses for leadership as requested.
• Support documentation of demand planning procedures and process standards.
• Maintain planning calendars, meeting notes, and records related to demand planning activities.
• Provide occasional training or mentoring to team members or cross-functional partners on demand planning concepts or tools.
• Attend professional industry conferences to stay current on forecasting trends and technology.
• Serve as a backup for related planning or supply chain functions during absences or peak periods.
• Provide support to inventory, supply, or planning teams as needed.
• Preform other related tasks or participate in company initiatives that support overall business objectives but fall outside the primary scope of demand management.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Primarily office setting and requires prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for data entry, report preparation, and computer use.
• Occasional standing, walking, or reaching as needed to retrieve files or attend meetings.
• Occasionally lift or move materials up to 15 pounds.
• Visual acuity is required for viewing computer screens, reading reports, and analyzing data.
• Typical office environment with standard lighting, temperature, and noise levels.
• Standard business hours, with occasional extended hours during month-end, forecasting cycles, or critical business deadlines.
• Interaction with cross-functional teams, often through virtual collaboration tools.

COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES:

• Ability to interpret complex data, identify trends, and make sound, data driven decisions.
• Work effectively across departments to build consensus and align demand plans with organizational goals.
• Strong verbal and written communication skills for presenting forecasts, insights, and recommendations to leadership.
• Demonstrates foresight in aligning demand forecasts with long-term business objectives and market trends.
• Identifies potential demand issues and develops proactive solutions to balance supply and demand.
• Maintains high accuracy in forecasting, data analysis, and reporting.
• Strong understanding of demand planning, forecasting methodologies, and supply chain principles.
• Familiarity with Sales and Operations Planning processes and cross-functional business alignment.
• Knowledge of statistical forecasting tools and techniques (regression, moving averages, seasonality modeling)
• Working knowledge of ERP and demand planning systems or equivalent.
• Understanding inventory management, procurement, and logistics concepts.
• Proficiency with data analysis and reporting tools.
• Ability to analyze large datasets and translate into actionable business insights.
• Strong organizational and time management skills; capable of managing multiple priorities under tight deadlines.
• Proficiency in Microsoft Office Suite; advanced Excel skills preferred.
• Capacity to lead meetings and influence cross-functional teams without direct authority.
• Ability to adapt to changing business conditions and market dynamics.
• High level of integrity, accountability, and commitment to continuous improvement.
• Strong quantitative and analytical background with experience using statistical models and demand planning software.

EDUCATION & EXPERIENCE:

REQUIRED:

• Bachelor’s degree in Supply Chain Management, Business Administration, Operations Management, Economics, Statistics, or a related field is required.
• 5-7 years of experience in demand planning, forecasting, or supply chain management, preferably within a manufacturing, distribution, or consumer goods environment.
• Demonstrated experience with forecasting tools, Erp systems, and data analytics platforms.
• Proven track record of improving forecast accuracy, supporting S & OP processes, and collaborating across department

PREFERRED:

• Master’s degree in Business, Supply Chain, or related discipline.
• Professional certifications such as APICS CPIM, CSCP, or IBF Certified Professional Forecaster.
• Experience leading a demand planning team or function in a multi-site or global organization.
• Familiarity with Lean, Six Sigma, or Continuous improvement methodologies.

The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO.

Supply Chain Manager:

Position Summary

The Supply Chain Manager oversees end-to-end supply chain planning and supplier execution for Developlus across demand planning, supply planning, domestic and international sourcing, vendor onboarding and management, procurement coordination, inventory management, and planning systems support. This role is accountable for building disciplined, data-driven planning routines and supplier management practices that support rapid growth, increasing channel complexity, and an accelerating innovation pipeline. The role works closely with Packaging Engineering and cross-functional partners to source and qualify packaging and componentry for existing items and new launches. This role does not own master production planning and does not manage warehouse operations, transportation, or order fulfillment execution.

Core Mandate

• Operate a rigorous monthly cross-functional planning cadence that aligns demand, supply, inventory, and financial targets.
• Improve service and availability through better planning signals and supplier execution, while reducing excess inventory and obsolescence.
• Lead domestic and international sourcing for existing and new items, ensuring supplier readiness to support the innovation pipeline and ongoing supply.
• Coordinate packaging and component sourcing with Packaging Engineering to ensure technical feasibility, specifications readiness, and manufacturability before launch.
• Elevate data quality, planning discipline, and decision support using Sage X3 and standardized reporting.
• Create repeatable operating rhythms with Sales, Marketing, Operations, Quality, and Finance to proactively manage risks and tradeoffs.

Key Responsibilities:

1. End-to-End Planning and Execution Leadership

• Own planning and supplier execution performance across demand planning, supply planning, inventory management, domestic and international sourcing, vendor lifecycle management, and procurement coordination.
• Serve as the day-to-day integrator between Commercial teams, Operations, Quality, Finance, and Data to ensure one aligned plan and clear priorities.
• Translate business needs into planning actions, constraints, and decisions, escalating tradeoffs and risks with clear recommendations.

2. Sales and Operations Planning and Integrated Business Planning Support

• Lead the operating mechanics of the planning process, including calendar, templates, data preparation, and cross-functional inputs.
• Facilitate monthly demand review, supply and capacity review, and inventory and working capital review, ensuring decisions and actions are documented and tracked.
• Build scenarios and quantify tradeoffs across service, inventory, lead times, and cost, surfacing gaps and risks early.
• Maintain a single set of numbers and assumptions across Commercial, Operations, and Finance, and drive follow-through on actions.
• Ensure supplier constraints, international lead times, and sourcing risks are explicitly reflected in monthly plans and launch readiness reviews.

3. Supply Planning and Capacity Coordination (Non–Master Production Planning)

• Develop feasible supply plans by translating demand plans into material and capacity requirements in partnership with Manufacturing and Quality.
• Coordinate constraints, changeover considerations, and critical material availability with Operations to support on-time production and launch readiness.
• Maintain exception-based management for shortages, long-lead materials, and capacity conflicts, driving mitigation plans and escalation as needed.
• Support long-range capacity planning inputs with supplier and material lead time intelligence, including international sourcing lead times and capacity commitments.

4. Inventory and Working Capital Management

• Own inventory health across raw materials, components, work-in-process, and finished goods from a planning and policy perspective.
• Set and maintain planning policies, including segmentation, service targets, reorder parameters, and safety stock logic.
• Drive actions to improve inventory turns and reduce slow-moving and obsolete inventory through root-cause analysis and corrective plans.
• Partner with Finance on inventory valuation drivers, reserves, and working capital reporting.

5. Domestic and International Sourcing and Vendor Lifecycle Management

• Own the end-to-end vendor lifecycle for domestic and international suppliers: identification, evaluation, selection, negotiation support, onboarding, and ongoing performance management.
• Lead sourcing for existing items and new items required to support the innovation pipeline, including primary packaging, secondary packaging, components, and contract manufacturing inputs as applicable.
• Partner closely with Packaging Engineering to ensure technical requirements and specifications are captured, suppliers are technically qualified, and packaging is compatible with product and manufacturing processes.
• Coordinate with international sourcing and procurement partners to identify overseas supplier options, manage quotation and sampling cycles, and align on commercial terms.
• Drive negotiation preparation and execution for strategic suppliers, including pricing, terms, lead time commitments, minimum order quantities, tooling timelines, quality requirements, and escalation paths.
• Establish and govern vendor onboarding standards to ensure documentation, compliance expectations, quality requirements, and systems setup are complete before go-live.
• For international suppliers, coordinate import readiness inputs such as lead time assumptions, production windows, documentation requirements, and risk mitigation plans with internal stakeholders.
• Manage supplier performance through scorecards, corrective action discipline, and regular business reviews, improving delivery reliability, responsiveness, and quality.
• Build resilience through secondary sourcing plans, risk monitoring, and contingency playbooks for critical items and launch-critical components.

6. Procurement Coordination (with Purchasing)

• Partner with Purchasing to align sourcing decisions, purchase execution, and planning signals to prevent shortages and excess.
• Standardize supplier performance expectations and escalation routines in collaboration with Purchasing and Quality.
• Support contract compliance and supplier term standardization by ensuring purchase practices align with agreed terms.
• Provide planning and supplier readiness inputs to Purchasing for new item setup, vendor creation, and purchase order standards.

7. Systems, Data, and Planning Infrastructure (Sage X3)

• Own planning data integrity and planning parameter governance within Sage X3, including lead times, order policies, and item attributes.
• Partner with Information Technology and Finance to improve planning automation, exception reporting, and decision dashboards.
• Drive data governance for bills of materials, routings, lead times, and planning parameters in partnership with cross-functional owners.
• Ensure new item and new vendor master data readiness to support launch timelines and accurate planning signals.

8. Operating Rhythm, Reporting, and Continuous Improvement

• Establish weekly and monthly operating rhythms to manage risks, shortages, supplier performance, inventory health, and launch readiness.
• Create clear reporting on plan adherence, supplier performance, inventory drivers, sourcing progress for new items, and key risks for leadership review.
• Lead continuous improvement initiatives that reduce expedite cost, improve planning accuracy, shorten supplier lead times, and improve supplier reliability.
• Document and standardize sourcing and onboarding playbooks so launches and supplier changes become repeatable and scalable.

Key Performance Indicators and Outcomes

• Forecast accuracy by channel and brand
• Service level and fill performance outcomes driven by planning and supplier execution
• Inventory turns and inventory dollars
• Slow-moving and obsolete inventory reduction
• Shortage incidence and expedite cost reduction
• Supplier on-time and complete delivery performance
• Supplier quality performance, including defect rate and corrective action closure
• Domestic and international sourcing cycle time for new items, including time from request to supplier selection and readiness
• Vendor onboarding cycle time and onboarding quality, including documentation completeness and systems readiness
• Purchase price and terms improvement versus baseline
• Secondary source coverage for critical materials and launch-critical components
• Planning master data accuracy in Sage X3

Qualifications

Required

• Seven to ten plus years of experience in supply chain planning, sourcing, procurement coordination, or inventory management in consumer products or manufacturing
• Demonstrated experience running cross-functional planning routines and aligning demand, supply, and inventory
• Experience with domestic and international sourcing, including supplier selection, negotiation support, onboarding, and supplier performance management
• Ability to coordinate packaging and component sourcing with Packaging Engineering and cross-functional partners to support new item launches
• Proficiency with enterprise resource planning systems; Sage X3 experience strongly preferred
• Advanced analytical skills and strong Excel capability; able to translate data into clear insights and actions
• Strong communication skills with the ability to influence across Sales, Marketing, Operations, Quality, Product Development, and Finance
• Structured problem-solving mindset with a track record of driving measurable improvements

Preferred

• Experience in beauty, personal care, or fast-moving consumer goods
• Experience supporting innovation launches and new item introductions
• Professional certifications in supply chain or operations
• Experience with continuous improvement methods such as Lean or Six Sigma

Senior Business Analyst – Professional Services

(Enterprise Digital Enablement Program)

Location: New York City (Hybrid: in-person + remote days)

Type: Full-Time

We’re looking for a Senior Business Analyst to support large-scale digital transformation and SaaS implementation projects. You’ll work closely with business stakeholders, product teams, and technical squads to translate business goals into clear requirements, workflows, user stories, and solution designs.

This role is perfect for someone who thrives in fast-paced environments, loves bringing clarity to complexity, and has strong experience across enterprise programs.

•            Lead discovery sessions with business owners, SMEs, and end-users to gather requirements.

•            Analyze business processes, pain points, and operational workflows to identify improvements.

•            Translate business needs into detailed functional specifications, user stories, and acceptance criteria.

•            Map current-state and future-state processes and create the documentation that supports them.

•            Ensure traceability between business requirements, functional specifications, and delivery tasks.

•            Work with product managers, architects, and developers to shape feasible, scalable solutions.

•            Clarify requirements during design and build; remove ambiguity and ensure alignment.

•            Participate in sprint planning, backlog prioritization, and refinement ceremonies.

•            Review functional deliverables, test scenarios, and validate that solutions meet requirements.

•            Support UAT planning, test execution, defect validation, and readiness sign-off.

•            Serve as a bridge between business teams and technical teams, ensuring smooth communication.

•            Build strong relationships with leaders, champions, and operational teams.

•            Facilitate workshops, demos, and review sessions with cross-functional stakeholders.

•            Prepare clear documentation, diagrams, and presentations tailored for executive or operational audiences.

•            Analyze data to validate assumptions, identify gaps, and refine business requirements.

•            Define KPIs and success metrics that align with business goals.

•            Support reporting and dashboards by specifying data needs and validation rules.

•            Contribute to roadmap planning and dependency assessment.

•            Help ensure timelines, scope, and quality standards are respected.

•            Flag risks, issues, and design decisions early and clearly.

•            Maintain and structure the functional backlog, including prioritization and documentation.

•            Work under the direction of the PM/Proxy Product Owner to align delivery priorities, sprint scope, and backlog sequencing with project timelines and client commitments.

•            Partner with the PM/Proxy PO during solution design reviews to validate feasibility, assess impact, and flag risks or dependencies early in the process.

•            Support the PM/Proxy PO in specification review and validation cycles, ensuring JIRA user stories comply with specification templates and are delivery-ready.

•            Coordinate with the PM/Proxy PO on client-facing specification validation sessions, ensuring alignment between technical architecture, KPI logic, and final UI/UX.

•            Provide the PM/Proxy PO with clear, timely inputs on sprint readiness, effort estimation, and delivery risks to enable informed planning decisions.

•            Collaborate with the PM/Proxy PO and delivery leads on go-live readiness, production release validation, and post-deployment support coordination.

•            Execute functional configurations within the platform based on validated specifications and user stories.

•            Configure workflows, business rules, KPI logic, gamification parameters, and user-facing experiences aligned with the solution design.

•            Collaborate with Data Integrators and TAMs during the technical and functional implementation phase to ensure delivery quality and completeness.

•            Own the end-to-end functional setup of delivery packages, ensuring configurations match approved specifications before moving to QA.

•            Lead internal QA/UAT cycles by cross-validating delivery outputs against functional specifications and acceptance criteria.

•            Perform peer-review QA on user stories delivered by other Business Analysts to ensure compliance, consistency, and production readiness.

•            Define and execute test scenarios, validate defect resolution, and document QA outcomes for internal and client sign-off.

•            Support client UAT execution by coordinating test plans, facilitating validation sessions, and ensuring delivery compliance with client expectations.

•            Ensure production-readiness of delivery packages before go-live, partnering with the PM/Proxy PO and delivery leads on release validation.

•            5–8+ years of experience as a Business Analyst in consulting, SaaS, digital transformation, or enterprise programs.

•            Strong experience gathering and documenting business requirements.

•            Demonstrated ability to analyze complex processes and translate them into clear specifications.

•            Experience working in Agile or hybrid delivery environments.

•            Comfortable facilitating workshops and presenting to diverse stakeholders.

•            Excellent clarity in writing requirements, diagrams, and functional documentation.

•            Strong analytical mindset with the ability to make data-driven recommendations.

•            Experience with CRM (Salesforce, Dynamics, or ServiceNow) or SaaS platforms.

•            Experience in large transformation programs with multiple business units.

•            Familiarity with KPIs, reporting, dashboards, or data workflows.

•            Exposure to change management, enablement, or user adoption initiatives.

•            Hands-on experience with functional configuration of SaaS platforms, including workflow setup, business rules, and UI/UX parameterization.

•            Experience owning QA/UAT processes, including test planning, defect tracking, and production readiness validation in enterprise delivery environments.

•            Requirements are crystal clear and enable smooth delivery.

•            Stakeholders feel aligned, supported, and understood.

•            Technical teams receive high-quality inputs and guidance.

•            Solutions meet business expectations without unnecessary rework.

•            Documentation, backlog, and processes are structured, consistent, and reliable.

•            Functional configurations are accurate, thoroughly tested, and production-ready with minimal rework cycles.

•          QA processes are rigorous, and delivery passes internal and client validation with high confidence.

Join an award-winning, mission-driven team at Delta Defense - one of Newsweek’s Top 100 America’s Most Loved Workplaces. We provide Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American protectors. Learn more about the USCCA at

Are you passionate about designing service experiences that empower employees and elevate customer outcomes?

Delta Defense is seeking a strategic and hands-on leader to shape the end-to-end advisor experience within our contact center. This role sits at the intersection of operations, process design, and strategy—ensuring that workflows, systems, policies, and expectations align to create a frictionless and scalable service model.

You will act as both an architect and hands-on change agent: designing future-state workflows while rolling up your sleeves to implement and manage improvements. This role will focus on defining how work should flow, translating operational needs into structured requirements, and ensuring technology enables — rather than complicates — the advisor experience. This is a high-impact role that directly influences advisor productivity, service quality, retention, and overall contact center performance.

The right candidate will serve as a trusted thought partner to leadership while driving tangible operational improvements across the entire contact center. This is a great fit if you’re energized by digging into root causes, using data and frontline feedback to prioritize the right opportunities, and can lead sustainable change from pilot through adoption.

• Redesign and optimize end-to-end advisor workflows.
• Identify friction and implement measurable improvements.
• Define future-state service models aligned with leadership strategy.
• Lead cross-functional improvement initiatives.
• Translate operational needs into structured system requirements.
• Leverage AI and automation to enhance advisor efficiency.
• Measure impact and continuously refine service performance.

• Contact center operational experience.
• Proven success in process redesign and measurable, continuous improvement.
• Strategic thinking combined with hands-on execution.
• Strong stakeholder alignment and facilitation skills.
• Comfort operating in both execution-heavy and strategy-focused environments.

• 5+ years of progressive experience in contact center operations, service design, operational excellence, or process improvement roles.
• Deep understanding of contact center environments and advisor workflows.
• Demonstrated success redesigning processes with measurable operational impact.
• Experience partnering cross-functionally with IT or system teams to align technology with business requirements.
• Strong project leadership skills with the ability to manage initiatives end-to-end.
• Strong analytical skills with the ability to translate data into structured operational improvements.
• Excellent communication skills with the ability to influence leadership and frontline teams.
• Experience operating in environments that balance tactical execution and strategic planning.
• Demonstrates the Core Values of Delta Defense, LLC.

• Bachelor’s degree in business, operations, service design, or related field.
• Experience applying Lean, Six Sigma, Design Thinking, or structured service design methodologies.
• Experience evaluating or integrating AI tools within operational environments.
• Experience facilitating cross-functional workshops or operational strategy sessions.
• Leadership or mentoring experience with interest in broader operational leadership.

Target salary range $76,000 - $95,000 based on experience. This role is also bonus-eligible for company incentive plan. The role is based at our beautiful headquarters in West Bend, Wisconsin, and allows for a hybrid work schedule with a minimum of 3 days per week in office.

Because culture matters—and ours is legit.

• Fast-paced, mission-driven, and genuinely fun
• #25 on The Wall Street Journal’s 2025 Top 100 America’s Most Loved Workplaces
• Newsweek Top 100 America’s Most Loved Workplaces (2023 & 2024)
• Inc. 5000 “Fastest Growing Private Companies” – 14 years in a row

Most importantly, your work here actually matters.

You’ll help Americans protect themselves, their families, and their freedoms—every single day.

Learn more & apply: application close: 04/10/2026

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