Jobs in Wharton New Jersey

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Be the central link between the customer, operations, sales team to ensure the client's requirements are met in the most efficient and cost-effective way. Build relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.

Your Title: Customer Care Representative

Your Location: Mt. Olive site (New Jersey)

Reporting to: Customer Care Manager

Salary Range Based on Experience: $59,900 - $75,000

Main responsibilities

Build Customer Care strategy and follow global guidelines

Identify opportunities for improvement in Customer Care and participate in projects when relevant

Provide support for assigned customers and affiliates to meet order requirements and escalate issues

Work with the customer care team on customer relationship and delivering customer experience

Daily communication and collaboration with customers, operations, and sales

Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally

When applicable determine corrective action with the help of the Support Office and Control Tower

Prepare Debit and Credit notes, process quality notifications and Customer Returns

Manage customer expectations and building relationships

Collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings

Ask for and act upon Customer feedback

Maintain accurate customer records, including customer specific information, contracts, labeling, packaging and stock requirements

Provide coverage and support accounts for other team members

Know how to diffuse a difficult situation and get resolution with the customers

Follow the new Customer/product processes and contribute to improve New customer experience

Education

High School or Secondary Education

Associate or University Degree

Languages: English and other language(s)

Professional experience: 2-3 years in the industry including customer-facing role

Required skills

Knowledge of SAP and associated processes

Microsoft Office expertise

Demonstrated Customer Relationship Management

Basic Inventory Management knowledge

Understanding of Shipping Terminology

Knowledge of Lean/Six Sigma, (white/yellow belt)

Benefits

Benefits include medical, dental, vision, family leave and a high matching 401k plan.

#LI-hybrid

This is a hybrid remote/on-site

At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual's voice is valued and has the power to shape our world. Join us in making a difference together.

The Auto Property Damage Claims Representative is responsible for managing Auto Property Damage claims within our “Auto PD Claim Unit.” This role demands a high level of customer service, patience, and professionalism while working in a fast-paced environment with significant phone interaction. Strong customer service, organizational, verbal, and written communication skills are essential. The ability to navigate adversarial situations with professionalism is critical. Comparative negligence claim handling experience is a plus but not required.

RESPONSIBILITIES

Policy Analysis:

• Investigate and interpret policy provisions, endorsements, and conditions to determine coverage for automobile property claims.
• Identify and investigate contested coverage claims that may require a roundtable discussion.

Claim Investigation:

• Investigate auto accidents to assess liability by interviewing first- and third-party claimants, witnesses, investigating officers, and other relevant parties.
• Secure and analyze pertinent records, documentation, and loss scene information to determine proximate cause, negligence, and damages.

Claims Management:

• Evaluate and adjust reserves as necessary.
• Prepare dispatch instructions for field personnel to inspect vehicles.
• Negotiate and settle claims within individual authority limits and seek supervisor approval for claims exceeding authority or requiring additional guidance.
• Maintain effective follow-up systems on pending files, advising insureds, claimants, and brokers on claim status.
• Act as an intermediary between the company, preferred vendors, and customers to resolve disputes.
• Ensure adherence to privacy guidelines, laws, and regulations in claims handling.

Subrogation and Legal Handling:

• Investigate and initiate subrogation processes when applicable.
• Handle and respond to special civil part lawsuits or intercompany arbitrations related to auto property damage claims.

Administrative Duties:

• Manage a customer-focused phone environment by answering calls, returning voicemails, and responding to emails and text correspondence promptly.
• Process incoming and outgoing mail timely and in accordance with state guidelines.
• Complete other duties as assigned.

QUALIFICATIONS

• Bachelor’s degree required.
• A minimum of 1 year of related PD claim experience is welcomed but not required.
• Proficiency in personal computer skills, including Microsoft Office Suite.
• Ability to prioritize and manage multiple tasks effectively.
• Excellent communication, organizational, and customer service skills.

SALARY RANGE

The pay range for this position is $47,000 to $55,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.