Jobs in West Side Massachusetts

Business Systems Analyst

Life Insurance Platform Technology Migration

Tier4 is seeking a Senior Business Systems Analyst to play a pivotal role in the transformation of a core life insurance technology platform. This is a high‑impact opportunity to drive a complex, enterprise‑wide migration that directly supports the continuity, scalability, and future growth of critical life, annuity, and disability income products.

In this role, you will serve as a trusted partner to business stakeholders, technology teams, and vendors—translating complex business needs into clear, actionable system requirements while ensuring seamless integration between legacy and strategic platforms. Your work will help safeguard business operations, improve capabilities, and modernize the foundation of the policy administration ecosystem.

What You’ll Do

As a Business Systems Analyst, you will take ownership of business analysis activities across the full lifecycle of a large‑scale platform transformation. You will be instrumental in ensuring that core capabilities are preserved, enhanced, and successfully migrated.

Key Responsibilities

• Lead the elicitation, analysis, validation, and documentation of detailed business and system requirements across product, operations, and technology teams.
• Perform comprehensive gap analysis and business capability assessments, identifying functional and technical gaps between legacy and target platforms.
• Translate business needs into well‑defined technical requirements, enabling development and integration teams to deliver effective solutions.
• Analyze and document data migration and integration requirements, including legacy interface redesign, data mapping, dependency analysis, and reuse opportunities.
• Partner with business leaders and IT stakeholders to resolve production issues, support root cause analysis, and guide priority decisions.
• Facilitate requirements workshops and stakeholder meetings, ensuring alignment, clear outcomes, and timely delivery of documentation.
• Collaborate with vendors to evaluate new functionality, assess impacts, and support implementation decisions.
• Influence and negotiate business and system requirements to balance operational needs, technical feasibility, and long‑term strategy.
• Support all phases of project execution, including planning, development, testing, and post‑implementation stabilization.
• Act as a subject‑matter advisor, helping both business and technology teams fully understand system behavior and business rules.
• Provide leadership during escalations, complex issue resolution, and cross‑functional coordination.

Required Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5+ years of experience working with a Master Policy Record or Policy Administration Platform.
• 5+ years in a Business Systems Analyst supporting enterprise‑level systems in Life, Annuity, or Disability Income – Life Insurance Domain Knowledge required.
• Strong experience eliciting, documenting, and managing business and system requirements for large, complex initiatives.
• Proven ability to lead requirements sessions with diverse stakeholder groups.
• Expertise using Microsoft Office tools (Excel, Word, PowerPoint).
• Demonstrated ability to manage multiple initiatives simultaneously in a collaborative environment.
• Strong analytical, organizational, and communication skills.
• Ability to independently own and drive business analysis efforts from concept through delivery.

Preferred Qualifications

• Experience supporting Life, Annuity, and Disability Income insurance products.
• Prior work with Product, Distribution, Policy Administration, and Operational Support teams.
• Hands‑on experience with platform migrations, including legacy system decommissioning and interface redesign.
• Familiarity with testing methodologies and validation processes.
• Ability to advise on future‑state capabilities based on customer, agent, and internal needs.
• Comfort operating as a leader across both business and technology domains.