Jobs in West Seneca, NY

Description

At Lactalis USA, we believe in promoting from within and giving our employees meaningful opportunities to learn, grow, and thrive. Whether you're just starting out or bringing years of experience, we'll provide the tools and support you need to succeed.

Lactalis is the world leader in dairy-a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Every day, we're proud to produce award-winning dairy products that bring people together every day.

In the US, we offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with sour cream and a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We're building a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us make an impact.

From your PASSION to ours

Lactalis USA, part of the Lactalis family of companies, is currently hiring a Tank Room Operator Trainee based in Buffalo, NY.

Summary:

Responsible for the proper maintenance and sanitization of all silos, milk lines, cream lines, blend lines, whey lines, separators and cream tanks.

Essential Duties and Responsibilities include the following. Other duties may be assigned

1. Manually disassembles and cleans samplers, activators and valves.
2. Checks and replaces worn gaskets and o-rings.
3. Replaces QMI samplers when needed, not less than once per week.
4. Ensures silo's are inspected and initialed before reassembling. Check titrations document.
5. Empties and washes silos every 72 hours.
6. Cleans whey separators with a wash daily.
7. Assures whey and cream samples are at the laboratory as scheduled every two hours.
8. Cleans all milk, cream, whey, and blend lines at the end of each day.
9. Checks with Supervisor for silo rotation for pasteurization.
10. Maintains tank room ensuring cleanliness. Hoses rolled up, sanitizes pipes and ports capped.

Requirements

From your EXPERTISE to ours:

Key responsibilities for this position include:

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Attention to detail and accuracy in work required.
• Ability to work well with others required.
• Strong communication abilities, written and verbal.
• Knowledge of computer software.

From your STORY to ours

Qualified applicants will contribute the following:

Education and/or Experience:

• High School Diploma required.
• Dairy Experience preferred.
• Basic mathematical skills are required (must be able to calculate averages).

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.

Description

At Lactalis USA, we believe in promoting from within and giving our employees meaningful opportunities to learn, grow, and thrive. Whether you're just starting out or bringing years of experience, we'll provide the tools and support you need to succeed.

Lactalis is the world leader in dairy-a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Every day, we're proud to produce award-winning dairy products that bring people together every day.

In the US, we offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with sour cream and a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We're building a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us make an impact.

From your PASSION to ours:

Summary: Responsible for the production of high-quality consistent product and correct kettle/processor formulation.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1. Produces high quality products in a consistent manner.

2. Ensure proper volumes of each raw material are entered into the kettles/processors.

3. Ensures proper pH is achieved in all kettles/processors.

4. Appropriately monitors and controls drain speeds.

5. Ensures proper moistures have been reached by checking moisture of every lot prior to sending it to packaging.

6. Maintains all proper documentation including recording charts, cheese-making log sheets, etc.

7. Inform supervisor of any production issues.

8. Ensures proper sampling of raw material, preblend, and whey.

9. Cleans and sanitizes equipment and lines.

10. Ensures homogenizers are at proper pressures.

11. Documents mass meter numbers where necessary.

12. Maintains a clean and sanitary work area.

13. Is aware of and practices Plant's Good Manufacturing

14. Practices (GMP) as well as Good Sanitation Practices (GSP).

15. Upholds all rules pertaining to confidentiality of information regarding Sorrento products and recipes

Requirements

From your EXPERTISE to ours:

Key responsibilities for this position include:

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

* Previous food manufacturing experience preferred.

* Ability to perform a multitude of tasks.

* Strong communication abilities, written and verbal.

* Knowledge of computer software preferred: Work, Excel, Power Point.

Education and/or Experience:

* High School Diploma/GED required.

* Associate degree in Dairy Science/Chemistry preferred.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis USA, part of the Lactalis family of companies, is currently hiring a Sr. Process Engineer based in Buffalo, NY.

The Sr. Process RSPC, Cheese & Powder Project Manager is responsible for managing and leading projects related to the RSPC's areas and the process manufacturing of our cheeses and powder products, from design to full implementation and support the plant production and quality operations. Working with Operations, Research and Development, the Project Manager will be responsible for optimizing the various production systems, which directly and indirectly support the manufacturing process by implementing new process or modifying actual process. Will be involved with existing and new processes in the company.

Travel will be required up to 75% of the time to plants based in NY, WI, CA, ID, NH, VT, AZ, TN & MI or to manufacturers/vendors site locations nationally and internationally.

From your EXPERTISE to ours

Key responsibilities for this position include:

• Develop drawings, scopes of work, budgets and timelines as needed to prepare a project for submittal.
• Source vendors, negotiate and acquire quotes for project investments.
• Source, negotiate and acquire quotes for budgetary needs
• Manage projects.
• Track projects cost and maintain them within budget.
• Coordinate project review meetings to include setting them up, keeping meeting notes, and reporting out results to key stakeholders.
• Manage principles for the effective execution of projects.
• Work cross-functionally to ensure projects meet the needs of all key stakeholders to include but not be limited to Quality, Food Safety, Planning, Operations, and Maintenance.
• Attend Factory Acceptance Tests as required to validate equipment purchases.
• Lead and assist in the development of the annual capital budget.
• Travel and / or extended or off work hours may be required based on project needs.
• This description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
• To fulfill these responsibilities, tools such as a computer, phone or, and / or allowance(s) may be provided.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these Essential Duties and Responsibilities.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Education

• Bachelor's degree in mechanical or chemical engineering.

Experience

• 5+ years' experience working on capital expenditure projects as project manager,
• Food Industry required,
• Dairy process preferred,
• Minimum of 5 years of USDA or FDA regulated plant experience supporting manufacturing and utilities

Specialized Knowledge

• Microsoft Office, Advanced Excel skills; macros, pivot tables, AutoCAD (equipment & P&ID dwg)

Skills / Abilities

• Strong attention to detail
• Ability to audit, investigate and improve manufacturing process machinery,
• Effectively communicate to internal and external customers,
• Prioritization, organization, time management, and follow-up skills,
• Continuous improvement mindset,
• Ability to work with minimum supervision,
• Ability to travel to plant and machine manufacturers sites nationally and internationally.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.

Description

At Lactalis in the USA, we believe in promoting from within and giving our employees meaningful opportunities to learn, grow, and thrive. Whether you're just starting out or bringing years of experience, we'll provide the tools and support you need to succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours.

Lactalis USA, part of the Lactalis family of companies, is currently hiring a Machine Operator based in Buffalo, New York.

From your EXPERTISE to ours.

Key responsibilities for this position include: Other duties may be assigned.

Summary: Responsible for operation and maintenance of the bulk filler machine system.

1. Perform pre-shift operational inspection to determine condition of filling machine.

2. Sets up filling machine and related equipment for product to be run.

3. Monitors filling machine during line operation to ensure proper operation and efficiency.

4. Troubleshoots and resolve operational /mechanical problems in a timely basis to ensure an efficient, smooth flow of product.

5. Monitors package seal impressions, integrity, and product giveaway.

6. Changes film in a timely manner to fashion to ensure a continuous, efficient flow of product.

7. Perform product changeover(s) as needed.

8. Performs preventative maintenance on a daily/weekly schedule as required.

9. Maintains an open line of communication with production palletizer, and lead person/supervisor.

10. Perform proper sanitation of the filler before introducing the product.

11. Continuously monitors for abnormalities or inconsistencies in the texture, shape, color, odor or foreign material in or on the product.

12. Continuously monitors for proper code date, lot number and operator code product to be packaged.

13. Familiarizes self with all standard operating procedures.

14. Continuously monitors for proper product temperature during filling.

15. Continuously monitors the cup wash, ensures that it is on and working correctly.

16. Continuously monitors the cooling spirals and investigates any problems.

17. Keeps work area neat and clean at all times.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations

Requirements

Qualifications:

* Basics mathematical skills are required (must be able to calculate averages)

* Food industry is preferred

* Strong attention to detail and accuracy.

* Must be dependable and be able to work well in a team environment.

Education and/or Experience:

* High School Diploma/GED required.

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

From your EXPERTISE to ours

Key responsibilities for this position include:

• Provide support on daily tasks in line with department objectives that may include setting up employee interviews, processing employee changes, terminations, and various HR projects
• Actively work and communicate with other business and functional units to assist with their human resources needs
• Schedule interviews and for new hires and managers
• Set up orientations and assist in onboarding materials and process
• Work closely with schools and student groups to identify candidates
• Manage, recruit, and pre-screen domestic and international candidates
• Manage exit interviews for interns
• Accept receptionist responsibilities and direct phone calls to proper individuals as well as create manuals and handbooks
• Provide support to the HR team on other various tasks
• Provide support for overall intern program at Lactalis USA
• This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Education

• In order to fill this position the candidate must be a full time college student or recent graduate, in their sophomore year or greater, working towards a Bachelor's Degree in Human Resources or Business with a concentration in HR Management

Skills / Abilities

• To perform this job successfully, an individual should have knowledge of Microsoft Excel, Word, Outlook and PowerPoint.
• Ability to maintain confidentiality with sensitive HR information.
• Experience in administrative support, HR, or customer service is an asset
• Ability to understand and recognize priorities, deadlines, and execute tasks with a sense of urgency
• Strong communication skills both oral and written with professionalism
• Strong, detail oriented, organizational and time management skills
• Ability to work independently and as a member of a team

** This internship is expected to start end of February 2026 and end in February 2027**

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.

Description

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours:

Summary: Responsible for daily Production & Packaging Maintenance functions in support of the Plant including coordination and activities of all mechanics. This includes, but is not limited to, production/packaging areas and related equipment, warehouse areas, office areas, and grounds.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

1. Familiar with the manufacturing operation, equipment and support systems of the company and will set up

systems to respond to maintenance concerns regarding them.

2. Cooperate with other management personnel in formulating and establishing company policies, operating procedures, and goals.

3. Reviews technical problems and procedures of departments and recommends solutions to problems or changes in procedures.

4. Responsible for setting up and managing systems for preventative maintenance for the manufacturing

operation.

5. Recruits and develops staff to provide the necessary skills to support the maintenance responsibilities for

the plant.

6. Continues to access skill levels and recommends developmental activities as appropriate.

7. Assesses systems for re-engineering or troubleshooting at both hands-on levels and engineering levels.

8. Participates actively as a member of plant management team. Provides necessary support for the other plant functions/activities as determined by the Assistant Maintenance Manager.

9. Continually evaluates the capabilities of the packaging & production Maintenance department relating to equipment, tools and other items necessary to provide a satisfactory level of service to the plant.

10. Recommend upgrades as appropriate.

11. Exercises project management responsibilities including coordination of contractor activities, communication to/among participants, budgeting and reporting if project has been delegated to them.

12. Continually analyzes spending with the Maintenance Manager/Plant Engineer. Ensure proper documentation is provided for justification.

13. Promotes employee relations within the department.

14. Proactively communicates and responds to employee questions and concerns.

15. Develop a variety of systems and methods to measure effectiveness of effort.

16. Continuously seeks new ways of improving performance and controlling costs.

17. Reports problems and/or concerns to the Assistant Maintenance Manager, Maintenance Manager, and/or Plant Engineer.

18. Plans and schedules manpower consistent with production requirements. Continuously evaluates manpower to attempt to reduce labor costs.

Requirements

Qualifications:

* Technical degree in Technical/Engineering discipline preferred.

* Dairy or other food related experience preferred.

* Attention to detail and accuracy in work required.

* Personal qualities of tact, dependability, and ability to work well with others required.

* Strong communication abilities, written and verbal.

* Knowledge of computer software.

* Ability to administrate Maintenance Department projects and run projects effectively with attention to budget and scope as assigned by Maintenance Management.

* Ability to assist Maintenance Manager/Assistant Manager in adherence to department budget issues.

Education and/or Experience:

* High School Diploma/GED required.

* Technical degree in Technical/Engineering discipline preferred.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis American Group, part of the Lactalis family of companies, is currently hiring a Customer Service Representative based in Buffalo, NY.

As a Customer Service Representative, the role will carry out responsibilities such as but not limited to planning, organizing, coordinating and executing activities related to Order Processing and Order Management for assigned Lactalis American Group Customers. This involves working with Customers and Brokers, Commercial, Product Managers, Central and Production Planners, Distribution/Logistics, Finance, government regulating agencies, as well as other internal departments and outside services.

From your EXPERTISE to ours

Key responsibilities for this position include:

• Develop a strong base of knowledge regarding products, services and capabilities to be used on a day-to-day basis in managing Customer orders in line with vendor order management as outlined by each individual customer requirement.
• Process and maintain both domestic and export orders to ensure compliance to overall Company regulations as well as various country specific requirements.
• Work closely with cross-functional company personnel to help ensure that the company provides a superior level of customer service, and solve any problems in a timely manner.
• Support Customers, Brokers and other cross-functional departments by serving as an internal point of contact to provide requested information; facilitate the coordination between Quality Assurance, Marketing, Logistics, Central Planning, Purchasing, Pricing Administration, and other departments as required.
• Monitor order pricing and adhere to weekly and/or contracted Customer pricing.
• Customer knowledge expert using/generating/distributing reports, using business intelligence software, customer relationship management software and effective verbal and electronic communications.
• Report issues of critical concern that may affect Customer Service to the Supervisor, Manager and/or Director.
• Act as a backup to other Customer Service staff to cover vacations, personal time, etc.
• Assist Sales with market research studies and new item creations (Manila Process).
• Provide support on other projects as needed and accomplish tasks as appropriately assigned or requested.
• Meets productivity standards; completes work in timely manner.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Education

• Bachelor's degree is preferred.

Experience

• 1-2 years related experience and/or training.
• Demonstrated experience with Microsoft Suite (Excel, Word).

Certifications and specific knowledge

• Excellent communication and presentation skills.
• Self-motivated and organized with strong problem-solving skills.
• Basic math skills (experience using a 10-key).

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.

Description

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

Requirements

Education and/or Experience:

*\tHigh School Diploma/GED.

*\tFork truck experience preferred.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.

• 
  
• Review and manage customer purchase orders, initiate sales orders, process returned material reports, and sales quotes
  
• Interact with appropriate disciplines to ensure that all contractual requirements are consistent with proposals
  
• Work in multiple customer portals
  
• Review and approve delegation of authority for contract reviews
  
• Perform customer interactions in a professional manner to enhance business opportunities
  
• Maintain confidentiality as applicable
  
• Other duties as assigned
  

• 
  
• Associate's or Bachelor's Degree, preferably in Business Administration or Legal Studies
  
• Demonstrated proficiency with Microsoft Office and MRP systems; SAP experience is a plus
  
• Strong analytical and communication skills, both written and verbal
  
• Ability to interpret contractual language
  
• Ability to work in a dynamic team environment and adapt to quick changes in priorities
  
• Ability to anticipate, identify, and communicate issues while providing practical solution recommendations
  
• Demonstrated ability to develop and maintain customer-centric relationships
  

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.

PURPOSE AND SCOPE

To manage the Service Department within an assigned area to ensure customer expectations are exceeded in the maintenance, repair, and service of equipment whilemaintainingacceptable profitability. Note, in smaller assigned areas this position may be combined with the InstallationSupervisor, andstill referred to as "District Service Manager", while those responsibilities would be included with these.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Maintain a staffed, trained service team that works safely and efficiently.

• Ensure customer expectations are exceeded in the maintenance, repair, and service of equipment.

• Exceedbudgetedtargets for profitability.

• The position mustmaintainup-to-date technical knowledge on all products sold by the district as well as major industry trends and competitive products.

• This positionis responsible forbuilding a strong Service Team.This includes forecasting personnel needs to assure sufficient staff is available to meet demand while keeping overtime costs within acceptable parameters, and screening and hiring new Service Technicians.

• This position is responsible for ensuring that all Technicians are trained, including initial as well as ongoing training, and ensuring progress in completing the Technician Training Standard and movement through the ASAPP levels of development.

• This positionis responsible formanaging the safety of all Technicians.This includes ensuring initial and periodic safety training, ensuring that all Technicians have proper, functioning safety equipment, periodic inspections of equipment and safety audits, and enforcing safety policies and compliance with applicable occupational safety and health regulations.Should an accident occur, this positionis responsible forcompleting the proper documentation, investigating the accident, and takingappropriate steps(including corrective action, ifwarranted) to minimize future risks.

• This positionis responsible forenforcing all Company policies and performance standards. This includes making all employees aware of these policies throughan effectiveorientation, communicating changes, setting expectations for performance, and holding employees accountablethrough the use ofcorrective action as appropriate.

• This positionis responsible fordeveloping Technician Team Leaders in their roles and developing them to be ready for future opportunities within the Company.

• In addition to managing Arbon employees, the District Service Manager has secondary responsibility for supporting the installationportionof the business, including help with non-major projects (handled by Regional Project Managers or Installation Manager) and for the effective use of subcontractors and any required union labor.This includes helping to find new subcontractors or sourcing union labor, as needed, certifying, training and developing subcontractors, and managing the performance of allthird partylabor, and lend Service employees to Installation as directed, and working with the Installation Manager to coordinate Installation Technicians supporting the service operations, as needed.

• This positionis responsible formonitoring andidentifyingperformance problems in service personnel and for taking a proactive approach to correcting negative behaviors.At a minimum, this positionis responsible forconducting 2 performance reviews with all direct reports each year.As part of the performance appraisal process, the incumbent will work with each employee in setting performanceobjectivesat the beginning of each year, or when the employee joins the company.

• The incumbentis responsible forinstilling a team atmosphere among the members of the service department and acrossfunctionalline.The incumbent will work in concert with the District Operations Manager, District Sales Managers, Installation Managers/Regional Project Managers, Administrative Managers, and Technician Team Leaders in developing and implementing strategies that will maximize synergies between functions and promote teamwork.

• This positionis responsible forfleet management of the service vehicles, ensuring proper maintenance is conducted and that each Technician has a safe vehicle thatcomplies withapplicable regulations.

• This position works with theSenior ServiceManager or VPGM to establish proper inventory levels within on each service truck and in each storage facility; develops processes and procedures to ensure that these levels are maintained; and manages the Technicians, Team Leaders, andAdministrativepersonnel to ensure these levels are maintained without accumulating excess inventory.

• Working as a team with Administrative and Sales personnel and with customers, this position assists in resolving outstanding collections issues and minimizing the aging of Accounts Receivable.

• This positionis responsible formanaging allservice relatedexpenses, including labor, supplies, materials, and travel costs.The Service Manager reviews financial reports monthly,identifyingareas of good and poor financial performance, trends, and ways to improve profitability.

• This position will work with Service Coordinators, Service Administrators, and Technician Team Leaders to ensure the efficient scheduling of all maintenance, repair, and service work in the district that results in maximizing service profits while exceeding customer expectations fortimelyservice.

• This position ensures the quality of work by all Technicians by ensuring effective training, regular quality audits, and periodic spot-checks.

• This position serves as a resource to the sales staff byassistingwith the technical aspects of sales.

• This position will also serve as thepointperson for any customer having a technical question on our product or aservice relatedquestion.

• Other Duties Assigned

EDUCATION and/or EXPERIENCE

The successful individual willpossess:

• Bachelor's Degree or equivalent from four-year college or technical school; or three or more years related experience and/or training; or equivalent combination of education and experience. Background in construction management preferred. Anin depthknowledge of Rite-Hite products isrequired. Must be able to read and understand all documentspertaining toproject planning. CADproficiencyhelpful.

KNOWLEDGE / SKILL REQUIREMENTS

The idealindividualwilldemonstrate:

• Ability to read and interpret documents such as safety rules,operatingand maintenance instructions, and procedure manuals. Ability towriteroutine reports and correspondence. Ability to speak effectively before groups of customers or employees oforganization.

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructionsfurnishedin written, oral, diagram, or schedule form.

SUPERVISORY RESPONSIBILITIES:

The Service Manageris responsible forprofitably managing a service business with up to 30 employees in 2-5 service zones. Carries out supervisory responsibilitiesin accordance withthe organization's policies and applicable laws.

What We Offer

At Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.