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Description

Customer Service & Accounting Support Specialist (AR/AP)

We are looking for a detail-oriented and customer-focused Sales/Order Administrator to join our growing commercial team. In this role, you will act as the primary order entry/customer service/accounting point of contact for customers, including key medical device accounts, while supporting internal teams to ensure smooth order management, efficient sales operations, and accurate administrative coordination.

Key Responsibilities:

• Act as the primary order entry/customer service point of contact for Phototherapy customers, providing professional communication, service excellence, and support throughout the sales cycle.
• Manage the full order process from entry to confirmation, including sales and shop order creation, order changes, RMA requests, and customer follow-up, ensuring accuracy and compliance with company procedures.
• Review and coordinate incoming quote requests, working closely with the sales team to ensure timely and accurate responses.
• Maintain and update customer accounts, sales data, and documentation within CRM and ERP systems.
• Partner with operations, quality/regulatory and engineering teams to track order status, delivery schedules, and other customer requirements
• Prepare and distribute various order and sales reports, production schedules, performance metrics, and analytical tools to support business operations
• Proactively engage with customers regarding large or high-value invoices, ensuring timely payment and prompt follow-up on overdue payments
• Contribute to cash flow forecasting by providing regular updates on the timing and status of expected customer payments. Coordinate with finance on payment applications, handling of credit notes, refunds, or adjustments as required.
• Verify and monitor customer credit limits
• Process and apply customer payments through cash application, ensuring timely and accurate posting.
• Conduct collections on past-due invoices, communicating with customers to resolve discrepancies and reduce outstanding balances.
• Perform invoice data entry for Accounts Payable (AP), verifying accuracy and proper coding before processing.
• Execute 3-way matching of AP invoices, purchase orders, and receiving documents to ensure accuracy and compliance prior to payment.
• Reconcile Concur and American Express expense reports, ensuring accurate processing, receipt verification, and adherence to company expense policies.
• Ensure compliance with company policies, contractual obligations, and industry regulations in all sales-related documentation.
• Contribute to continuous process improvement initiatives to enhance sales operations efficiency and customer satisfaction.

Requirements

Qualifications

• Bachelor’s degree in business administration, Sales, Marketing, or a related discipline preferred; equivalent professional

experience will be considered.

• Minimum of 2–3 years of experience in a sales administration or related role, preferably within manufacturing, engineering, or the

medical device industry.

• Proficient in Microsoft Office Suite with the ability to quickly learn and navigate Lumitex ERP (Macola), customer portals (GEHC

SSO), and HubSpot (CRM)

• Exceptional organizational skills, accuracy, and attention to detail.
• Strong written and verbal communication skills with the ability to interact professionally with both internal and external

stakeholders.

• Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
• A customer-focused and solutions-oriented approach.

Why Join Us?

• Opportunity to work on innovative medical technologies that improve patient outcomes.
• Collaborative and growth-oriented work environment.
• Competitive salary, benefits, and professional development opportunities.

If you have a passion for helping others… If it is your calling to make someone’s day better… If you want to build meaningful relationships with those you work with… Then it’s time for you to join the Danbury family! Our residents and team members can’t wait to meet you. We are looking for new team members who care like we do. We care for our residents, our co-workers, our families, our vendors… We Care. That’s the Danbury Difference.

We are currently seeking a LPN for our community. 

Check with the hiring manager for up to date shifts available.

We offer a great FULL TIME benefits and perks package! 

• Company Paid Benefits:
  • Short Term Disability (Guardian)-for employee only, benefit percentage 60% of salary!
  • Long Term Disability (Guardian)-for employee only, benefit percentage 60% of salary!
  • Life and AD&D (Guardian)
  • Health Advocate (Employee Assistance Program)-for Employee, Spouse, Dependents, Parents, and Parents in Law.
    • Examples that are available for help: Emotional Support-Stress, Realtionships, Addictions, Mental Illness, Anger, Loss, Depression, Time Management.
    • Work and Life Balance Specialists
• Employee Optional Benefits:
  • Medical (BCBS)-for Employee, Spouse, and/or Dependents.
    • HSA (Health Savings Account) is optional if Medical is selected. Great tax benefit!
  • Dental (Guardian)-for Employee, Spouse, and/or Dependents.
  • Vision (Guardian VSP)-for Employee, Spouse, and/or Dependents.
  • Additional Voluntary Life (Guardian)-for Employee, Spouse, and/or Dependents.
  • Additional Voluntary AD&D (Guardian)
  • Critical Illness (Guardian)-for Employee, Spouse, and/or Dependents.
  • Hospital Indemnity (Guardian)-for Employee, Spouse, and/or Dependents.
  • Accident (Guardian)
  • Metlife Legal (Legal Shield)-for Employee, Spouse, and/or Dependents.
    • Assistance with Adoption, Lawyers, Wills and Trusts and much more!
    • No waiting periods, no claim forms, no deductibles! 
  • Metlife Pet Insurance
    • Wide range of coverages for your fur babies!
      • All dog and cat breeds are covered.
  • Identity Theft (All State)
  • 401(k) with Matching (TransAmerica)
  • Tuition Reimbursement
• Perks:
  • Vacation from 90th Day of Employment
  • Worked Holidays Paid @ Double Time!
  • On Demand Pay Option
• Bonuses:
  • Resident Referral Bonus Opportunities
  • Employee Referral Bonus Opportunities
  • Shift Pick Up Bonuses
  • Training Bonuses

We offer a great PART TIME perks package too! 

• Perks:
  • Worked Holidays Paid @ Double Time!
  • On Demand Pay Option
  • Opportunity for Advancement within the Company!
• Benefits:
  • 401(k) with Matching (TransAmerica)
• Bonuses:
  • Resident Referral Bonus Opportunities
  • Employee Referral Bonus Opportunities
  • Shift Pick Up Bonuses
  • Training Bonuses

NEW Graduates Welcome!

Our LPN responsibilities include: 

• Our Licensed Practical Nurses provide direct nursing care to residents, prepare and administer medications, perform routine charting and documentation duties, and perform other duties necessary to ensure that our residents’ total regimens of care are maintained.  

The experience and/or skills required for this position are: 

• We are looking for applicants who are licensed by the State of Ohio. 

• Experience in a nursing capacity in a senior living setting is helpful, but not required. 

• We are seeking Licensed Practical Nurses (LPNs) who are outstanding in their profession and would work well with our team.  

If you’re ready to make a difference in the lives of our residents and our teams, apply now. 

Danbury does not require employees to be vaccinated. 

Danbury Senior Living provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.