Jobs in West Nyack

We're looking for a dedicated Assistant Maintenance Manager to oversee multiple local sites, including Blauvelt, NY, Hawthorne, NY and Bronx, NY ensuring the smooth operation of one of the world’s largest distribution centers. If you’re passionate about transforming facilities and driving operational success, this is your opportunity!

Career Growth:

This is just the beginning of an exciting journey! Exceptional performance in this role can lead to career advancements to positions such as Maintenance Manager, Senior Maintenance Manager, Regional Maintenance Manager, Reliability Program Manager, Building Wellness Manager, and more. As a Regional Assistant Maintenance Manager, you’ll bridge the gap between upper management and our clients, with endless opportunities for professional growth!

A Typical Day Includes:

• Site Visits: Manage and oversee multiple locations ensuring each site meets high standards of maintenance and operational efficiency.
• Morning Briefing: Start your day with a team meeting to discuss priorities, review safety updates, and address any outstanding issues from previous shifts.
• Work Orders Management: Evaluate, prioritize, and delegate work orders for preventive and corrective maintenance, ensuring tasks are assigned based on technician skills and availability.
• Facility Walkthroughs: Conduct regular inspections to identify and address maintenance issues, equipment malfunctions, safety hazards, and cleanliness standards.
• Safety Compliance: Ensure adherence to safety protocols and regulations, overseeing safety training, audits, and inspections to promote a culture of safety.
• Data Analysis & Reporting: Analyze maintenance data and performance metrics to drive improvements, generating reports and communicating findings to management and stakeholders.
• Team Leadership: Provide guidance and support to maintenance technicians, conduct performance evaluations, and lead training and development initiatives.

What We’re Looking For:

• Education: 4-year degree or 5 years of leadership experience in maintenance.
• Experience: 3+ years in a leadership role, managing maintenance teams and programs.
• Skills: Experience with conveyor systems and robotic maintenance management preferred.
• Multi-Site Experience is a Must!

Compensation & Schedule:

• Salary: $95,000 - $116,000 per year, plus a 10% bonus incentive.
• Schedule: Dependent on site needs, with flexibility required for on-call duties across multiple sites.

Why Choose Us?

At Cushman & Wakefield Services, we’re proud of our diverse global team and our commitment to inclusivity. Recognized by the Human Rights Foundation as a Best Place to Work for LGBTQI+ individuals, we value and support a wide range of backgrounds and perspectives.

Our Benefits:

• Core Benefits: Comprehensive medical (BCBSIL + Kaiser for W2 CA employees), dental (MetLife), vision (VSP), life and AD&D insurance, disability insurance, wellness program, and virtual healthcare.
• Family Benefits: Paid parental leave, emergency backup care.
• Generous Time Off: 13 holidays (11 days + 2 personal days), paid time off, and sick leave.
• Retirement: 401(k) match with immediate vesting.
• Supplemental Insurance: Critical illness, accidental, and hospital indemnity insurance.
• Pre-Tax Savings: Commuter benefits, Health Savings Account (HSA), Flexible Spending Accounts (FSA).
• Home & Family Protection: Auto & home insurance, legal benefits, identity theft protection, pet insurance.

Apply Today!

Become a key player in a company that’s committed to making a positive difference in the world. Join us in driving meaningful change through our impactful ESG initiatives. Apply now and start your journey with Cushman & Wakefield Services!

Please note you MUST be located close to Irvington, NY.

This is a fantastic job for someone located in the Irvington, NY area but who can work remotely (and be able to travel to the executive's home office if needed).

The perfect candidate will be extremely organized, proactive and an eagerness to learn. You will be supporting the head of the company with managing calendars, handling communications via email and phone, scheduling meetings, travel arrangements including hotels and dinner reservations, manage events, do research and more.

This is a great role for someone fresh in their career who is looking to gain experience, or even someone experienced who is returning to the workforce and looking for a remote opportunity.

Pay is in the 50k range plus benefits.

Benefits information

Benefits include medical, dental, vision, and PTO and matching 401k.

Equal Employment Opportunity Statement:

Noor Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.”

Physical Requirements:

This position requires the ability to perform the essential functions of the role, which may include standing for extended periods, bending, reaching, and lifting up to 50 pounds on an occasional basis, with or without reasonable accommodation. Physical demands may vary depending on assignment and client-site requirements.

Job Description

The HSS Manager is responsible for developing, implementing, and sustaining health, safety, and security programs that protect employees, visitors, and contractors while ensuring compliance with Veolia HSS standards and all federal, state, and local regulations. This role conducts risk assessments, manages audits and inspections, delivers training, investigates incidents, and facilitates injury case management. Partners with Business Unit management and site leaders to implement behavioral-based safety programs, drive continuous improvement in safety culture, and provide HSS technical expertise for operations, new business pursuits, and project start-ups. Develops predictive analysis to identify critical risks and implements preventative actions. This role requires daily field presence to provide hands-on operational support, oversight, coaching, and direction for all HSS programs across assigned locations.

Primary Duties/Responsibilities:

• Develops, implements, and manages HSS policies, procedures, and program elements to improve supervisor and employee safety culture and behaviors in alignment with Veolia Standards.
• Collaborates with utility HSS leadership team to develop corporate HSS standards, assists in budget development and goal setting, and serves as mentor/resource for Project Safety Coordinators and liaison between Operations and HSS management.
• Develops HSS training resources and provides field coaching and training.
• Conducts risk assessments and develops HSS risk reduction plans to reduce injuries and incidents.
• Manages and conducts HSS audits, worksite inspections, and serves as subject matter expert in HSS disciplines (OSHA regulations, LOTO, JSA, Confined Space, PSM/RMP).
• Monitors, tracks, and delivers HSS training; develops training resources and provides field coaching to ensure compliance.
• Manages and conducts incident investigations for injuries, vehicle incidents, and other events; prepares investigation reports and coordinates with workers' compensation coordinators.
• Facilitates effective case management for employee injuries and assists in the management of workers' compensation claims.
• Develops and implements behavioral-based safety programs tailored to specific operational needs.
• Monitors and maintains HSS data, reviews OSHA logs, and provides periodic HSS reports to operational management.
• Assists Engineering and Operations departments with project review from a HSS perspective.
• Assist with Project Management related to HSS Initiatives.

Work Environment:

• Office environment with daily exposure to water and/or wastewater plant environment (exposure to chemicals and moving equipment), field visits with crews working on highway settings (traffic exposure), exposure to outside weather conditions (winter - summer).
• The noise level around heavy equipment and plant environments varies (hearing protection may be required).

Education/Experience/Background:

• Bachelor of Science Degree in Safety, Environmental Engineering, or equivalent.
• 5-7 years of related experience in HSS compliance.
• Work experience in the construction industry.

Knowledge/Skills/Abilities:

• Strong organizational, oral, written and interpersonal skills.
• Strong writing, coaching, and teaching skills.
• Ability to balance changing and potentially conflicting priorities.
• Ability to self-organize, prioritize and drive own work schedule.
• Ability to interact with all levels within the BU.
• Proficient knowledge of Google programs including Sheets, Docs, Gmail and Slides.
• Maintain specialized knowledge of safety regulations and industry consensus safety guidelines.
• Willing and able to work in the field with field staff evaluating, coaching and supporting safety, health, and security extensively.
• Must be available (24/7) to respond to & assist with HSS incidents or emergencies.
• Willing to work extended work schedules (as needed).

Required Certification/Licenses/Training:

• Must possess a valid driver's license.
• Desired, but not required, certifications include:
• Authorization by the OSHA Training Institute as an authorized instructor on OSHA Standards for general industry.
• CSP (Certified Safety Professional), or ability to acquire CSP designation.
• CHMM (Certified Hazardous Materials Manager) is a plus.
• Certifications issued by AWWA and other recognized industrial safety organizations on topics relevant to conducting specific safety training courses and responding to hazardous materials handling operations and chemical spill/release incidents.

Physical Requirements:

• Ability to wear all applicable Personal Protective Equipment.

Pay Range: $115,000 to $125,000 per year.

Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Sick leave – 56 hours; Observed Holidays – 11 days; Vacation – Flexible Time Off

Eligible for up to 15% Annual Performance Bonus

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Who are we?

Colonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated “A Excellent” by A.M. Best Company. Our distinct, digital product platform has recently expanded to include important liability coverages for small and mid-size businesses. Founded in 1930, we use our experience—plus technology—to give busy people and businesses easy, affordable and digital access to a growing portfolio of bond and insurance products. We have an ambitious vision for impact and growth—and invite a diversity of motivated achievers to come, learn, work, create, grow—and succeed—with Colonial.

Position Overview

We are seeking a high-energy, customer-focused Customer Service Representative (CSR) for our ERISA Fidelity Department. This role is ideal for someone who is hungry to grow, enjoys a heavy phone presence, and has a strong interest in sales. You will be responsible for assisting clients, managing CRM data, handling administrative tasks, and ensuring a seamless customer experience. Prior experience in Customer Service is a must—as well as a strong work ethic, excellent communication skills, and a drive to succeed!

Key Responsibilities

Customer Service & Sales Support:

• Engage with clients via phone and email, providing top-notch service and assistance.
• Educate potential customers on ERISA Fidelity products and services, helping them navigate their options.
• Proactively follow up on leads and in-progress applications to drive sales conversions.
• Maintain accurate customer records and interactions in the CRM system.
• Collaborate with internal teams to streamline processes and improve customer experience.

Administrative Responsibilities:

• Process and track applications, renewals, and policy updates.
• Ensure accurate data entry and maintain organized client records.
• Assist in preparing reports, documentation, and client communications.
• Support the team with invoicing, follow-ups, and other administrative tasks.

Qualifications & Skills

Experience:

• 1-3 years in customer service, sales support, or administrative roles.
• Prior experience working in a CRM system is highly preferred.

Skills & Competencies:

• Strong verbal and written communication skills – comfortable with a high-volume phone role.
• Driven, self-motivated, and eager to grow in a sales-oriented environment.
• Detail-oriented with strong organizational and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multi-task, prioritize, and meet deadlines efficiently.

Education & Certifications:

• BA Degree in Business in related field.

Why Join Us?

Heavy phone presence & sales growth opportunities

$45,000 base salary

Career advancement in a fast-growing company

Monday-Friday, 8:30 AM - 5:30 PM schedule with a 1-hour lunch

Supportive team environment & professional development

If you’re hungry for success, love being on the phone, and want to grow in sales, we’d love to hear from you!

Summary

Our client, a Fortune 500 pharmaceutical company, has engaged GForce Life Sciences to provide a Senior Electrical Engineering Manager. The Electrical PM will have expertise in electrical systems including electrical distributed power generation, feeds, distribution, lighting, fire alarm, emergency power, UPS, and low voltage systems. The PE is responsible for overseeing the engineering of these systems for major capital projects and initiatives from conceptualization through programming, design, bidding, construction, commissioning, and close out.

The Electrical PM will be responsible for multiple high-complexity projects of diverse scope that require an understanding of state of the art construction techniques and a high level of expertise in electrical systems, as well as rigor in compliance, and the highest standard of care. Science projects include research laboratories, vivarium, pilot scale manufacturing, major scientific equipment, amenity space, outdoor plaza, site lighting, and infrastructure projects.

The Electrical PM shall collaborate with the project team to effectively identify innovative solutions and bring clarity to the project process using a sophisticated analytical approach and sound judgement. Core focus areas include defining and meeting project goals for electrical systems, reviewing budgets, schedules, scopes, and quality, as well as risk mitigation and responding to field conditions and construction logistics and challenges.

The Electrical PM will be responsible to lead design teams and Construction Managers in both the pre-construction due diligence, design and scoping process with a focus on quality management, project controls, and user engagement as well as leading their teams through the bidding and construction administration process with a focus on field coordination, commissioning, substantial completion and close out.

Responsibilities

• Assists the Project Management team in developing the budget and schedule for design and construction projects, including renovations and green field projects.
• Works closely with Project Management, Engineering, Space Planning, EHS, Operations, and User teams to fully and rigorously document the electrical system requirements in the Owner’s Project Requirements document.
• Performs preliminary due diligence explorations of existing electrical systems during project initiation to identify any potential risks to the project and any opportunities for improving the building systems of existing buildings.
• Assists the Project Manager and Procurement in the development of scopes of work for design professionals, construction managers, general contractors and commissioning agent RFPs. Assist in the evaluation and bid leveling of proposals.
• Participates in regular project meetings.
• Works directly with hired MEP engineers, consultants, and contractors to answer questions, resolve issues and develop solutions.
• Provides supervision for all stages of the development and documentation of electrical requirements for lab and other equipment for the project. Collaborates with the Project Management team, internal engineers, end users, the Asset Management team, EHS, design professionals, lab equipment vendors, design professionals and contractors to ensure that all electrical system requirements for the equipment are met.
• Provides detailed reviews of and comments on due diligence reports, test fits, Basis of Design documents, room data sheets, construction documents and specifications prepared by the design professionals, checking for thoroughness, accuracy and compliance with the project requirements, design and documentation standards and minimize errors and omissions.
• Identifies long lead time equipment for potential Early Works purchasing by the contractor
• Works with the Project Managers, Design Professionals and Contractors to find solutions to mitigate costs and schedule delays due to errors and omissions in the design documents and unforeseeable field conditions
• Reviews shop drawings and submittals, RFI responses, and Change Orders
• Makes frequent site visits to ensure that electrical requirements are being implemented correctly during construction and creates field reports.
• Reviews Design Professional punch lists.
• Manages commissioning, auditing, & validating facilities systems for Capital Projects.
• Assists the Asset Management and Operations team in preparing equipment lists for import into the Integrated Workplace Management System
• Coaches and Mentors other members of engineering staff and supervises day to day operation of electrical systems.
• Interacts with municipalities and Con-Ed to obtain building permits and inspections.
• Supervises, coordinates, and schedules work with outside contractors and internal technicians.
• Audits, tests, commissions, and validates Facilities systems and also provide specialized engineering support services to RGC, PMPD, PCD, IT, & Vivarium groups.

Requirements

• Bachelor’s degree in Engineering required
• Minimum of 5 years in an electrical engineering role
• In depth knowledge and extensive experience in electrical systems for complex life science laboratory and vivarium projects
• Skilled in the use of AutoCAD, Revit, Navisworks, SharePoint and Bluebeam Revu
• IWMS system experience

Terms & Start

• Onsite 4 days/week in Tarrytown, NY
• 12+ month contract
• Start ASAP
• Benefits included (Medical, Dental, Vision)

Black Marjieh & Sanford is looking for our forward-thinking, collaborative, and creative law firm to round out our growing team of passionate and innovative attorneys. Our guiding principle is to foster an inclusive and rewarding work environment that inspires excellence.

We are looking for candidates with the following experience.

• Civil defense litigation lawyer or counsel experienced in the areas of Construction Law, including New York Labor Law, as well as Professional Liability.

• NEW YORK STATE BAR ADMISSION REQUIRED - NJ/Connecticut Dual Admission with NY Preferred (All applicants must be admitted and in good standing to practice law in NY.)

• Exceptional research, writing, organization, and client relations skills.

• Desire to be part of a growing, supportive, and enthusiastic team that achieves success together.

• Must be proficient in Outlook, Word, and time entry

• Volleyball, Karaoke and/or softball skills will be considered.

It's our people who drive us forward, and we are looking for someone who both meets our qualifications and comfortably fits our culture of caring deeply, continuously learning, respecting diverse perspectives, and having fun together while working hard. Candidates should think strategically and must work well as a team, as well as possess experience and skills in serving clients successfully.

• Competitive salary range of $90k - $130k and benefits package.
• Hybrid Work Location

WE ARE NOT UTILIZING THIRD-PARTY PLACEMENT SERVICES FOR THIS EMPLOYMENT OPPORTUNITY AT THIS TIME.

Coffey Modica LLP is growing and seeking a talented General Liability Associate Attorney to join our team in Tarrytown. With over 50 attorneys across eight offices in New York, New Jersey, Connecticut, Florida, and Georgia, we are a leading litigation defense firm known for our high-profile cases, client relationships, and trial excellence.

About the Role:

This is a hybrid position (three days in-office) offering flexibility, hands-on litigation experience, and the opportunity to work on complex, high-stakes matters. You'll work directly with national and regional clients and collaborate with seasoned trial attorneys across a range of general liability issues, including:

• New York Labor Law
• Personal injury
• Transportation and trucking
• Catastrophic injury

We're looking for attorneys with 2–5+ years of experience in any of these areas. New York Bar admission is required.

What You'll Do

• Manage your own caseload from day one
• Conduct depositions, court appearances, and motion practice
• Collaborate with partners and senior attorneys on trial preparation
• Engage directly with clients and insurance carriers
• Contribute to a supportive, team-oriented culture

Why Coffey Modica?

• Recognized as one of the Best Companies to Work for in New York (2023, 2024, 2025)
• Meaningful mentorship and internal training programs
• Frequent opportunities for advancement and trial work
• Hybrid work schedule with a business-casual environment

Benefits

• Competitive compensation and annual bonus potential
• 401(k) with firm match
• Generous hybrid flexibility
• Full medical, dental, and vision insurance

We are proud to foster a firm culture grounded in inclusion, collaboration, and continuous learning. Coffey Modica LLP is an Equal Opportunity Employer that values diversity in all forms.

Desired Skills & Experience:

• ~2 years of professional experience in office, operations, fulfillment, or similar environments (or equivalent)
• Ability to perform 70% on‐your‐feet production work
• Basic knowledge in Google Workspace and Microsoft Office (Sheets/Excel for simple logging)
• Strong communication, teamwork, and attention to detail
• Ability to meet deadlines during heavy payroll cycles; comfort with some overtime
• Valid driver's license and reliable, positive work attitude

Plusses:

• Experience with mailroom, print center, or fulfillment equipment (pressure sealers, stuffing machines, postage meters, thermal printers, etc.
• Salesforce experience
• Experience handling confidential payroll or financial documents

Day-to-Day:

• Insight Global is hiring a Payroll Fulfillment Specialist to support payroll production and mailing operations for a growing center within the financial services industry. In this role, this individual will spend most of their day on the production floor operating pressure sealers, folding/stuffing machines, thermal printers, and postage meters to assemble, package, and ship payroll packets with a high degree of accuracy. They will sort and organize payroll materials, perform final quality checks as the last touchpoint before delivery, and coordinate shipments through USPS, FedEx, and local couriers to meet strict daily deadlines. This person will also assist with printing and preparing sensitive tax documents, process nightly manifests using scanning equipment, and maintain accurate distribution tracking throughout each shift. On lighter‐volume days, they will support office‐side tasks including basic Excel/Sheets logging, simple data entry, communication with internal teams, and occasional clerical support using both Google Workspace and Microsoft Office as the team transitions systems. Additionally, they will help manage inventory levels, restock supplies, and collaborate closely with Payroll and Operations leadership as the Pearl River center scales its team and production capacity. This is a full‐time, on‐site role working a 9:00am–6:00pm schedule with periodic overtime during high‐volume payroll cycles.

Immediate need for a talented Quality Control Analyst I (Manufacturing/Quality). This is a 06 Months contract opportunity with long-term potential and is located in Pearl River, NY , USA(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-07696

Pay Range: $ 20- $29.50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Performs current lab support activities as described by strictly adhering to SOP, SWI, Federal Regulations, cGMP, training modules (when applicable), policies and procedures and safety procedures.
• Performs laboratory support activities as scheduled by laboratory management to meet the needs of the QC Microbiology Lab.
• Completes required paperwork and documentation in a cGMP laboratory as per company procedures.
• Assist with maintaining safety and compliance of the laboratory work area;
• Perform cleaning of laboratories, equipment, and ancillary areas as required;
• Attend/Contribute to scheduled team meetings, department and safety meetings.
• Performs peer review of laboratory documentation.
• Performs additional activities related to QC laboratory operations when required.
• Perform environmental monitoring, bioburden and EM sample incubation and documentation, data entry, sample receipt and tracking, lab inventory management, and cleaning of GMP laboratory spaces and equipment.

Key Requirements and Technology Experience:

• Key skills: - Bachelor’s degree science degree (Biochemistry, Chemistry, Biology, Molecular Biology, Immunology and or related disciplines)
• Open to candidates willing to relocate at own expense Possibility of extension Free parking onsite Fully onsite MS and PHD degrees considered overqualified
• Role will work in a team lab environment no heaving lifting Exposure to and will work with Isopropyl alcohol 3 years of professional experience considered overqualified, this is an entry level role
• Experience: Bachelor's degree science degree (Biochemistry, Chemistry, Biology, Molecular Biology, Immunology and or related disciplines)
• Previous lab experience in school or professional role MS Office
• Previous lab experience in school or professional role MS Office
• 4 years' science degree (Biochemistry, Chemistry, Biology, Molecular Biology, Immunology and or related disciplines)

Our client is a leading Pharmaceuticals industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Quality Assurance Supervisor

Allendale, NJ

Full-Time | Exempt

Kelly Science & Clinical

Kelly Science & Clinical is seeking a Quality Assurance Supervisor to join an innovative life sciences and manufacturing organization near Allendale, NJ. This leadership role will oversee quality compliance activities, regulatory adherence, and internal quality systems while supporting GMP-regulated operations and continuous improvement initiatives.

This is an excellent opportunity for a quality professional with GMP and regulatory compliance experience who enjoys leading teams, improving quality systems, and ensuring regulatory excellence.

Key Responsibilities

• Supervise and manage the Quality Compliance team, ensuring objectives and compliance activities are completed on time
• Lead deviation investigations and ensure effective CAPA development and implementation
• Support change control processes, ensuring systems, processes, and products remain compliant
• Manage the internal audit program, ensuring findings and corrective actions are completed promptly
• Ensure compliance with FDA and ISO regulatory requirements, including ISO 22716 and 21 CFR Parts 210 & 211
• Write, review, and maintain Standard Operating Procedures (SOPs) and GMP documentation
• Manage archival of batch records and quality documentation
• Collaborate cross-functionally to investigate compliance issues and drive resolutions
• Identify potential compliance risks and vulnerabilities, implementing corrective actions as needed
• Provide regular reports and updates to senior leadership on compliance performance
• Support validation activities to maintain compliance with FDA and cGMP regulations

Qualifications

• Bachelor’s degree in Chemistry, Biology, Environmental Science, or related field
• 5+ years of experience in Quality Assurance or Compliance within a regulated environment
• Strong knowledge of GMP, quality systems, and risk management principles
• Experience leading deviation investigations, CAPA processes, and internal audits
• Strong technical writing skills with the ability to review and author investigations and SOPs
• Proven leadership abilities including coaching, conflict management, and team development
• Strong communication and organizational skills

Preferred:

• Experience working with FDA and Health Canada regulations
• Bilingual (English/Spanish)

What You’ll Bring

• Expertise in GMP-regulated quality environments
• Ability to lead teams and manage complex compliance initiatives
• Strong analytical and problem-solving skills
• Commitment to maintaining high standards of quality and regulatory compliance