Jobs in Wellington

We are seeking a resilient and visionary General Manager to lead the repositioning and cultural transformation of an independent city hotel.

This is an opportunity for a hospitality leader who enjoys building, improving, and repositioning properties rather than simply maintaining the status quo.

Ownership is looking for someone who can bring a fresh vision, a new operational strategy, and a strong leadership culture to elevate the guest experience and improve financial performance.

The Opportunity

This role is ideal for a leader who thrives in hands-on, entrepreneurial environments and enjoys taking on meaningful challenges.

The General Manager will lead efforts to:

• Build a new culture and service mindset within the team

• Improve operational standards and efficiency

• Develop a clear strategy to increase revenue and profitability

• Refresh the hotel's ambiance, positioning, and guest experience

• Strengthen the hotel's presence within the local market and community

This position requires someone who is resilient, solutions-oriented, and comfortable leading change.

Key Responsibilities

Strategic Leadership

• Develop and execute a clear plan to improve operations and financial performance

• Help redefine the hotel's identity and guest experience

• Identify opportunities to strengthen the property’s market positioning

Culture & Team Leadership

• Build a positive, accountable, and service-driven team culture

• Recruit, develop, and mentor department leaders

• Establish strong operational discipline and leadership standards

Financial Performance

• Drive improvements in occupancy, ADR, and RevPAR

• Manage budgets, labor costs, and operating expenses

• Implement strategies to increase overall profitability

Guest Experience

• Ensure consistent service standards and positive guest experiences

• Elevate service culture and operational consistency

• Introduce ideas that enhance the guest stay and hotel environment

Operational Oversight

Oversee all hotel operations including:

• Front Office

• Housekeeping

• Maintenance / Engineering

• Sales & Revenue

• Food & Beverage (if applicable)

Ideal Candidate

The successful candidate will be:

Resilient and solution-focused

Hands-on and operationally strong

Comfortable leading change and turnaround efforts

Experienced managing independent or boutique hotels

Skilled at building strong teams and improving culture

Qualifications

• 7–10 years of hotel leadership experience

• Previous General Manager or Hotel Manager experience preferred

• Experience with independent or boutique hotel environments is a plus

• Strong financial and operational management skills

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred

Equal Employment Opportunity

We are an Equal Opportunity Employer and are committed to creating a diverse and inclusive workplace. Employment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.