Jobs in Wayne Passaic County, NJ

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Lead Certified Medical Assistant (Lead CMA) is responsible for coordinating the clinical flow, the interaction of all certified medical assistant (MA) staff, and daily functions. Ensures all MAs provide quality medical treatment. Promotes a positive work environment to align with departmental and organizational goals.

A day in the life of a Lead Certified Medical Assistant at Hackensack Meridian Health includes:

• Performs all duties of the Medical Assistant (see job description).
• Schedules all medical assistant and clerical staff in order to achieve optimum patient/customer service, to expedite work flow collaborating with clerical coordinator to ensure full office/clinical functioning.
• Coordinates with/assists clerical coordinator with daily front end functions such as but not limited to scheduling, registration, verification of benefits, and authorizations for testing and procedures.
• Makes recommendation to correct Quality Assurance problems and ensures employees are providing quality clinical care to patients.
• Assists with training of medical assistant staff on related services. Ensure medical assistants can perform the specialized testing required for quality patient care. These include but are not limited to A1C testing, blood glucose monitor downloading and all other required point of care testing.
• Assists with staff proficiency and competency assessment in performing these tests on an ongoing basis. Informs management if additional education is needed, and provides feedback to nurse coordinator/manager on staff proficiency on an ongoing basis.
• Orients MA staff in the use of current and future monitoring equipment and equipment upgrades.
• Ensures that the equipment is in working order, maintained properly and logbooks are up to date including calibration of equipment used for daily functioning of each clinic. Places proper work orders to correct any identified issues and teaches staff on this process so all are empowered to care for the work areas to ensure proper patient care. Delegates as necessary to share responsibilities and knowledge.
• Ensures departmental policies and procedures are followed.
• Coordinates the unit statistical data collection, reviews results, and makes recommendations for improvement based on the analysis.
• Consults with the nurse coordinator/manager in response to patient and physician complaints, following through to resolution.
• Participates in the budget process in collaboration with the nurse coordinator/manager. Monitors expenditures to ensure compliance with approved budget.
• Delegates responsibilities to MA staff in order to develop their potential and follows up on performance.
• Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e. age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, family member and/or primary care giver at their level (developmental/age, educational, literacy, etc.).
• Adheres to the standards identified in the Medical Center's Organizational Competencies.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Graduate of an accredited medical assistant program.
• Must be proficient with use of computer systems; possess excellent communication skills and the ability to function in a fast paced and challenging environment.
• 5 years experience in clinical environment.

Education, Knowledge, Skills and Abilities Preferred:

• Bachelor's or Associate's degree from an accredited college.

Licenses and Certifications Required:

• Certified Medical Assistant or National Certified Medical Assistant or Certified Registered Advanced Medical Assistant or Certified Registered Medical Assistant or Certified Clinical Medical Assistant or Registered Clinical Medical Assistant Specialist or Clinical Medical Assistant Certificate or Certified Clinical Administrative Medical Assistant or Nationally Registered Certified Medical Assistant
• AHA Basic Health Care Life Support HCP Certification.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Company Description

Chemspire Ingredients specializes in the distribution of cosmetic ingredients to the personal care industry. The company represents Symrise, a global leader in the manufacturing of flavors, fragrances, and cosmetic ingredients. With a focus on premium-quality products and innovative solutions, Chemspire Ingredients supports its clients in creating exceptional personal care products. Located in Boonton, NJ, the company maintains a strong reputation for excellence and industry expertise.

S-M Industries a sister business run by Dawn Mahon seeks to expand it's sales team. The optimal candidate will have prior experience in selling commodity chemicals to personal care, food as well as industrial chemical markets

The combination of Chemspire and S-M Industries will offer customers a full suite of chemical solutions ranging from commodity to specialty chemicals!

This individual will report into the S-M Industries commodity business unit.

Role Description

This is a full-time hybrid role for a Chemical Sales Representative, located in Boonton, NJ. The position involves building and maintaining relationships with clients, identifying potential customers, providing technical product knowledge, and promoting the sale of commodity chemical ingredients. The role also includes maintaining product portfolios, preparing sales reports, and achieving established sales and business development targets.

Qualifications

• Proven sales skills including client relationship development, negotiation, and achieving sales goals
• Strong knowledge of chemical and/or cosmetic ingredients
• Ability to conduct market research, analyze trends, and identify business opportunities
• Excellent communication, presentation, and interpersonal skills
• Time management and organizational skills, with the ability to prioritize and manage multiple tasks effectively
• Bachelor's degree in Chemistry, Business, Marketing, or a related field is preferred
• Experience in the chemical, cosmetic, or personal care industry is a plus
• Experience with CRM systems
• Individuals must be able to prove prior sales successes!

Company Description

Chemspire Ingredients specializes in distributing high-quality cosmetic ingredients to the personal care industry. As a trusted partner, Chemspire Ingredients represents Symrise, a globally recognized multi-billion-dollar manufacturer of flavors, fragrances, and cosmetic ingredients. Our company is dedicated to providing innovative solutions and exceptional service. We serve a diverse clientele with a focus on quality and technical excellence.

Role Description

This is a full-time hybrid role for a Technical Sales Representative specializing in cosmetic ingredients. Based in Boonton, NJ, the role allows a combination of on-site customer meetings and periodic work-from-home flexibility. Key day-to-day tasks include developing customer relationships, identifying client needs, delivering technical presentations, and promoting effective sales strategies. Additionally, the position involves offering technical guidance, staying current on industry trends, and collaborating with team members to meet client expectations and company goals. Position will focused on selling to tri state personal care customers. In addition travel to Midwest, Texas and California may also be required.

Qualifications

• Proficiency in Technical Sales and Sales with a strong understanding of the cosmetic ingredients market
• Experience in Customer Service and fostering client relationships
• Excellent Communication skills, both verbal and written
• Ability to provide product Training and create impactful presentations
• Strong problem-solving skills and a results-oriented mindset
• Bachelor's degree in Chemistry, Biology, Business, or a related field is preferred
• Prior experience in the cosmetics or personal care industry is advantageous

Job Overview

They are seeking a highly skilled and experienced Quality Assurance Manager to lead our quality operations and ensure strict compliance quality standards. The ideal candidate will bring deep expertise in aerospace or defense manufacturing environments, with a hands-on leadership style, and a commitment to continuous improvement and regulatory compliance.

Key Responsibilities:

Lead, manage, and support quality staff in Raw Inspection, X-Ray, NDT, Final Inspection, and Shipping departments. Ensure compliance with AS9100 and NADCAP standards across all relevant quality functions. Support the First Article Inspection and PPAP process, ensuring all documentation and validation meet standards and customer requirements. Coordinate and lead internal and external audits, including customer, regulatory, and certification audits. Develop and implement quality procedures, metrics, and reporting tools to drive continuous improvement. Investigate non-conformances, lead root cause analysis, and drive effective corrective/preventive actions. Serve as a quality liaison between internal teams and external customers. Train and mentor quality staff to maintain high standards of performance and compliance. Oversee quality documentation for final product inspections and shipping to ensure full traceability and compliance.

Qualifications:

Bachelor’s degree in Engineering, Quality Management, or a related field (or equivalent industry experience). Minimum 8 years of quality leadership experience in a manufacturing environment for aerospace or defense. Proven experience with AS9100, NADCAP, and other quality standards. Strong knowledge of NDT techniques and inspection best practices. Experience managing cross-functional teams and leading audits. Strong communication, organizational, and documentation skills. Proficiency with ERP and quality management systems (QMS).

Working Conditions:

Office and manufacturing floor environment. Minimal travel may be required for audits, training, or supplier engagement

Job Description

Responsible for abstracting cancer cases from Inpatient and Outpatient medical records within six months of initial diagnoses. Codes and stages according to appropriate classification systems. Submits data to the NJ State Cancer Registry in a timely manner per regulations. Assists with reporting cases to the Rapid Cancer Reporting System (RCRS). Cooperates and assists during periodic audits, surveys, and accreditation reviews. Records follow up patients with subsequent hospital admissions, chemotherapy, and radiotherapy treatments. Maintain 90% follow up rate per ACoS-CoC standards.

Qualifications

Work requires a High School diploma or equivalent (Associate's degree preferred), and two to three years of work related experience. Oncology Data Specialist (ODS) Certification required. Must possess strong customer service, communication, organizational and interpersonal skills. Knowledge of medical terminology highly desirable.

About Us

St. Joseph’s Health is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization’s outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation’s “100 Best Places to Work in Health Care”.

Benefits Eligibility: (Full-time and Part-time Employees-over 20 hours a week)

• Competitive salary*
• Robust benefits with health, dental, Rx and vision plans
• 403b retirement plan options with company match**
• Health & Wellness*
• Non-Profit Health System – eligible for Federal Student Loan Forgiveness
• PTO, and paid holidays
• Tuition reimbursement
• Employee Assistance Program
• LTD : Long Term Disability
• Life Insurance Options
• Onsite Day care Program

*Available for Per Diem Employees and Part-time Employees working under 20 hours per week.

Global Trade & Duty Drawback Specialist

Onsite: Passaic County, NJ

Position Summary

The Global Trade & Duty Drawback Specialist will be responsible for coordinating, maintaining, and executing a compliant duty drawback program while maximizing duty recovery opportunities. This role will oversee the collection and analysis of import/export documentation, manage drawback claims, and ensure compliance with U.S. Customs regulations.

The position will also play a key role in identifying potential tariff reimbursement opportunities, including those resulting from recent U.S. Supreme Court decisions and regulatory developments, ensuring the company captures all eligible duty recovery opportunities.

Key Responsibilities

Duty Drawback Program Management

• Coordinate, maintain, and execute a compliant duty drawback program, including data and document collection (import, export, receiving, manufacturing, etc.) and auditing prior to claim submissions.
• Prepare and file drawback submissions and ensure timely submission of claims with appropriate documentation.
• Direct and manage the workload of the duty drawback broker, ensuring accurate and complete data is provided.
• Review company import/export activity to maximize duty recovery opportunities.
• Monitor drawback bond sufficiency and work with Customs Regulatory teams to make adjustments as required.
• Manage and document drawback refunds, ensuring accurate allocation to business units and reporting to Finance.

Trade Compliance & Tariff Strategy

• Identify opportunities for tariff reimbursement or duty recovery, including those related to recent legal and regulatory developments affecting tariffs.
• Maintain awareness of regulatory updates, court rulings, and federal policy changes impacting global trade and duty drawback programs.
• Evaluate the potential impact of South American duty structures and trade regulations on company import/export operations.

Cross-Functional Collaboration

• Drive process improvements in collaboration with Manufacturing, Accounting, and Finance to maximize refund recovery per manufactured unit.
• Coordinate with business units, Customs Regulatory teams, and duty drawback brokers regarding drawback desk reviews and regulatory inquiries (CF28s).
• Conduct feasibility analyses to determine eligibility for Duty Drawback and Foreign Trade Zones.

Documentation & Compliance

• Maintain and update Drawback Manufacturing Rulings, and prepare submissions for new activities when required.
• Maintain Standard Operating Procedures (SOPs), work instructions, templates, and documentation related to duty drawback processes.
• Provide training and guidance to internal stakeholders on duty drawback strategies, compliance requirements, and recovery opportunities.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 5+ years of experience managing U.S. Customs Duty Drawback programs.
• Licensed Customs Broker (LCB) or Certified Customs Specialist (CCS) required.
• Strong knowledge of CFR Titles 15 and 19, including in-depth understanding of Duty Drawback regulations.
• Demonstrated experience preparing and filing drawback submissions and regulatory documentation with U.S. Customs.
• Working knowledge of international trade regulations and duties within South American markets, including import/export considerations across the region.
• Ability to identify compliance issues and propose corrective actions and process improvements.
• Hands-on experience with ERP systems (preferably SAP) and Global Trade Management software.
• Advanced proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint, Visio) with strong analytical capabilities.
• Ability to collaborate with cross-functional teams including procurement, finance, sales, logistics, order management, and engineering across multiple time zones.

Salary: $65,000 plus apartment included in compensation package

About Christian Health:

We have had the privilege of caring for those in need for more than a century. Founded on the belief that everyone has the right to exceptional care, today we continue to provide quality care and services for our many residents, patients, and clients. Caring is not simply what we do, it is who we are.

Why Join Our Team

Across our four campuses, eleven communities, five service offerings, and hospital, we are ultimately one unified team. Together, we nurture a compassionate, collaborative culture that enables continuous improvement and allows our team members to learn, grow, and shine in their careers. Surround yourself with people who care about making a difference – come join us!

We have an exciting opportunity for a full-time live-in Superintendent to join Summer Hill of Wayne. Summer Hill of Wayne features 140 one-bedroom and 24 two-bedroom apartments for adults 55 and older. This community is designed to meet the needs of active, independent seniors and offers affordable residences in an attractive and secure environment. The position offers a competitive salary with an apartment included as part of the compensation package.

The Superintendent oversees daily building operations on the Summer Hill campus, ensuring the maintenance, safety, and functionality of all physical plant systems. This role includes managing maintenance and environmental services (EVS) teams, coordinating repairs, and executing capital projects. The Superintendent ensures regulatory compliance with NFPA, OSHA, NJHFMA , DCA and Fair Housing standards, and leads strategic planning for long-term infrastructure improvements. Technical expertise in HVAC, electrical, plumbing, and mechanical systems is essential. Strong communication skills are required.

Competencies:

• Troubleshoot and repair plumbing fixtures, chase leaks – medium to strong plumbing skills required.
• Troubleshoot and repair electrical issues, including fixtures, light fixtures, and outlets.
• Make minor carpentry repairs (fix doors, windows, etc.).
• Performs interior and exterior painting tasks with attention to surface preparation, finish quality, and safety standards.
• Oversees and participates in apartment turnover tasks—including cleaning, painting, repairs, and inspections—ensuring completion within a 3-day timeframe by coordinating with occupancy staff and vendors such as carpet installers.
• Ability to troubleshoot and maintain HVAC equipment.
• Responsible for the emergency power system.
• Coordinates the repair of equipment or recommends the replacement of, additions to, equipment or physical plant as necessary.
• Makes repairs on systems across all trade disciplines (i.e., tearing down boilers, pumps).
• Operates and maintains physical plant equipment (i.e., boilers, etc.).
• Performs Preventative Maintenance (PM) tasks as assigned.
• Administers and implements the preventative maintenance program to ensure uninterrupted operation of the entire physical plant.
• Monitors its applications to assure maximum effectiveness and provides appropriate documentation of the same.
• Conducts rounds to detect safety and mechanical issues/concerns (i.e., walking or driving).
• Conducts electrical and refrigeration system checks.
• Supports preparation and organization of documentation for inspections and actively participates in the inspection process.
• Assists in preparation for and participates in various regulatory and accreditation surveys.
• Plans and lays out projects as requested.
• Accurately estimates and orders materials.
• Provides leadership to complete projects utilizing a project team.
• Participates in the development and application of standards of quality and productivity for the Maintenance Department.
• Supervises Summer Hill Maintenance and EVS.
• Maintains inventory of repair and replacement parts.
• Creates and closes work orders in Yardi.
• Demonstrates strong knowledge of all Physical Plant systems in all buildings.
• Possesses good computer skills.
• Demonstrates proficiency with technology and software systems, including Yardi and email platforms; writes and responds to emails clearly and professionally, showing strong reading comprehension and communication skills.
• Reports safety deficiencies to the Director of Plant Operation Managers.
• Understands and practices wiring methods as per N.F.P.A 70.
• Familiar with N.F.P.A. article 700 Emergency Systems.
• Familiar with OSHA Regulations.
• Understands and applies proper grounding of equipment.
• Keeps abreast of current federal and state regulations, as well as professional standards, and makes recommendations on changes in programming/services and related policies and procedures.
• Works on snow removal operations.
• Remains available for after-hours emergency calls, responding promptly to urgent facility issues to ensure resident safety and minimize disruption.
• Maintain professional and respectful relationships with all residents at all times.

Qualifications:

• Five (5) years or more experience in a building maintenance role as a Maintenance Technician.
• General knowledge of basic plumbing, electrical repairs, HVAC systems, carpentry and mechanical systems is essential.
• Hands-on ability to maintain building mechanical systems and fire systems.
• Highly motivated service-oriented self-starter.
• Strong communication skills are required.
• Proficient in Microsoft 365 applications, including Outlook, and Teams to support daily communication, documentation, scheduling, and team collaboration.

Schedule: 8am-4pm, Monday - Friday & Every other weekend. Position requires to be on-call.

Education: High School or equivalent.

Christian Health offers a wide variety of benefits to full-time employees that includes:

• Discounted health insurance
• Dental Program
• Paid Vacation, Personal days, Holidays and New Jersey Sick leave
• 401k plan for all employees who are 21 years old or older
• Group Life Insurance & Voluntary Life Insurance
• Tuition Reimbursement
• Flexible Benefit plan
• Employee Assistance Program
• Direct Deposit
• Credit Union
• Child Day Care Center on campus
• Gift shop on campus
• Free onsite parking on campus
• Free meals for all employees
• Pay differentials
• Exclusive employee discounts and special offers
• Access to earned wages prior to payday

If you are interested in this great opportunity, please apply today on our website listed below.

Job Description

Responsible for the daily planning, operations and oversight of the outpatient infusion center and the oncology clinic. Collaborates with the Executive Director of Oncology Services and the Director of Med/Surg Nursing to ensure that both areas run effectively, collects and reviews data to bolster strategic planning, ensure service growth, and optimize patent services and satisfaction.

Qualifications

Work requires the knowledge of theories, principles and concepts normally acquired through completion of a Bachelor's degree in Nursing, Master's degree preferred. Three to five years of previous work related experience, plus three to six months of on-the-job training and orientation. Licensure required as a Registered Nurse by the State of New Jersey and successful completion of National OCN certification preferred and ONS/ONCC Chemotherapy Immunotherapy Certification required. Work requires analytical ability to collect information from diverse sources and apply professional principles in performing various analyses, and summarize the information and data in order to solve problems.

Effective January 2019, St. Joseph’s Health requires all employee certifications for Basic Life Support (BLS), Advanced Cardiovascular Life Support (ACLS) and Pediatric Advanced Life Support (PALS) to be granted through the American Heart Association.

About Us

St. Joseph’s Health is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization’s outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation’s “100 Best Places to Work in Health Care”.

Benefits Eligibility: (Full-time and Part-time Employees-over 20 hours a week)

• Competitive salary*
• Robust benefits with health, dental, Rx and vision plans
• 403b retirement plan options with company match**
• Health & Wellness*
• Non-Profit Health System – eligible for Federal Student Loan Forgiveness
• PTO, and paid holidays
• Tuition reimbursement
• Employee Assistance Program
• LTD : Long Term Disability
• Life Insurance Options
• Onsite Day care Program

*Available for Per Diem Employees and Part-time Employees working under 20 hours per week.

**403b Company Match not applicable for Per Diem Employees and Part-time Employees working under 20 hours per week.

About the Company

Hotels at Home has over 20 years of experience bringing the luxury hotel experience directly to guests' homes. We partner with the world's leading hotel brands—including Hilton and Accor—as well as celebrity brands like Love01 (John Legend), Loved01 (Chrissy Teigen), and Wade (Dwyane Wade) to deliver premium bedding, linens, and amenities that recreate the comfort and quality of a five-star hotel stay. As a global e-commerce and logistics company, we manage complex multi-brand operations across the US, Canada, Europe, and Asia, serving millions of customers who want to bring that hotel feeling home. Our entrepreneurial culture combines agility and innovation with sophisticated technology and operations that rival the largest e-commerce companies.

About the Role

We're looking for a motivated, detail-oriented Junior Logistics & Operations Coordinator to support our growing logistics and warehouse operations. This role is ideal for someone early in their career who is eager to learn how products move from purchase order to warehouse to customer—and who wants hands-on exposure across logistics, operations, purchasing, and marketing.

You'll play a key role in supporting bed and bedding logistics, coordinating warehouse activities, managing data and documentation, and collaborating with multiple teams across the business. This is a fast-paced, high-visibility role with real opportunity to grow into more senior logistics or operations positions.

This role is positioned as execution-first, learning-rich.Cross-functional exposure is a feature, not scope creep. You'll have clear accountability with room to grow into logistics, operations, or supply chain management as you develop your skills and demonstrate ownership.

Responsibilities

Logistics & Data Support

• Enter and maintain shipment, order, and inventory data in internal systems with high accuracy
• Assist with tracking inbound and outbound shipments and delivery timelines across multiple carriers
• Support documentation for domestic and international shipments
• Help monitor logistics issues and escalate delays or discrepancies as needed
• Maintain organized records related to shipping, receiving, and inventory operations

Warehouse & Operations Coordination

• Assist in setting up projects for picking, packing, and shipping within the warehouse
• Coordinate with warehouse staff to ensure orders are prepared accurately and on time
• Support basic scheduling for inbound and outbound shipments
• Help maintain organized records related to warehouse operations and logistics workflows
• Ensure smooth daily execution of warehouse and fulfillment operations

Cross-Functional Collaboration

• Work closely with the purchasing team to support inbound product flow and inventory needs
• Collaborate with warehouse and operations teams to ensure smooth daily execution
• Partner with the marketing and creative team on product launches, samples, and timelines
• Communicate clearly across teams to keep projects moving forward
• Support coordination between operations, logistics, purchasing, and brand teams

Process & Improvement Support

• Help document processes and identify opportunities to improve efficiency
• Support reporting related to logistics, inventory, and operations performance
• Take on special projects that expose you to different parts of the business
• Contribute ideas for streamlining workflows and reducing manual work
• Learn and adapt to new tools and systems as the business scales

Qualifications

Core Qualifications

• Recent graduate or early-career professional (0–2 years experience)
• Bachelor's degree in Supply Chain, Operations, Business, Logistics, or a related field (or equivalent experience)
• Highly organized, detail-oriented, and comfortable working with data
• Comfortable with basic data entry and working in spreadsheets (Excel/Google Sheets)
• Strong attention to detail and follow-through

Personal Qualities

• Quick learner who enjoys juggling multiple priorities and adapts quickly to new systems
• Strong communicator who's comfortable working with different teams and levels of the organization
• Curious and proactive—excited to take ownership rather than wait for instructions
• Execution-focused with ability to manage multiple tasks and deadlines simultaneously
• Willingness to work in a hands-on, operational environment

Bonus Qualifications

• Internship or coursework related to supply chain, logistics, or operations
• Exposure to warehouse, fulfillment, or inventory systems
• Interest in learning about international shipping and freight logistics
• Spanish/English bilingual (highly valued for coordinating with warehouse teams and operations partners)
• Experience with project management or collaboration tools

Pay Range and Compensation Package

Compensation Range: $50,000 - $65,000 (based on experience, systems comfort, and ownership demonstrated)

Equal Opportunity Statement

Note: Most operations team members are Spanish-speaking, creating an inclusive and diverse operational environment. Bilingual candidates are strongly encouraged to apply.

Position: Service Desk Supervisor

Reports To: Service Desk Manager

Division: Service Desk

FSLA: Exempt

Office Designation: Elmwood Park-In Office, Hybrid

Omega Systems is looking for a Service Desk Supervisor to guide our Service Desk operations, drive excellence in customer support, and ensure compliance with company standards and security policies.

You’ll lead a talented team, set the vision for service delivery, and foster professional growth while implementing best practices that elevate performance and customer satisfaction.

Functional Responsibility and Task Statements

Operational Responsibilities

• Supervising end-user services and technical support services.
• Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone.
• Provide consistent training and mentoring to members.
• Ensure Omega is providing a high level of customer service by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns.
• Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis.
• Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance.
• Create, Update, and Improve Documentation to ensure high level of service.
• Review Timesheets Weekly
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
• Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes.

Leadership and People Responsibilities

• Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
• Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
• Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally.

Technical Responsibility and Task Statements

• Administrate and facilitate personnel to hire and retain staff.
• Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness.
• Establish staff training and development programs related to technical services.
• Develop measures and controls to ensure performance standards and goals are achieved.
• Develop and maintain Key Performance Indicators (KPIs) around testing performed within team.
• Mentor and develop direct reports through personal behaviors.
• Ensure to provide customer satisfaction across all technical service offerings.
• Provide monthly technical activity and status reports

Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.

Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.

Travel Requirements: Minimal travel is required for this position.

Desired Qualifications and Skills

Required

• Bachelor's degree in a job-related discipline or equivalent working experience.
• Minimum of five years of technical experience.
• Must have former technical supervisory experience preferably in a Call Center or similar environment.
• Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software.
• Ability to: develop and recommend strategic and tactical plans for the delivery of technical services.
• Ability to communicate technical/complex information both verbally and in writing.
• Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels

EEO STATEMENT

It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.