Information Technology Jobs in Wakefield, MA

Location: CHA East Cambridge Care Center 
Work Days: varies including alternating weekends
Category: Registered Nurse
Department: East Cambridge Health Center  
Job Type: PT20Plus HPW  
Work Shift: Various Shifts 
Hours/Week: 20.00 
Union Name: MNA Cambridge

Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help deliver care across the entire spectrum of primary care – with internal medicine, family medicine, pediatrics, geriatrics and women’s health services. You will be in a team-based setting, where primary care works hand-in-hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHA’s Harvard Internal Medicine residency and Tufts Family Medicine residency. 

Newly hired full time RNs, with experience in the specialty, interested in committing to a minimum of two years of employment at Cambridge Health Alliance, may be eligible to receive a sign on and retention bonus of $10,000. Part-time employees may be eligible for a prorated retention bonus. Please speak with your HR Advisor for details. 

Summary: The Registered Nurse is responsible and accountable for planning and providing patient care for patients in accordance with established Nursing Standards of Care. They demonstrate initiative, knowledge and clinical skills in caring for patients with complex needs. They effectively manage patients by assuming full responsibility for the assessment, plan, implementation and evaluation of nursing care. 

Qualifications/Requirements:

Education/Training: A graduate of an accredited school of nursing. BSN Preferred.
Licensure: Current or conditional MA RN Licensure required
Certifications: Maintains current American Heart Association BLS
Work Experience: A minimum of two years current ambulatory nursing required. In addition, pediatric and OB/GYN experience is required for family sites.
Linguistic Capabilities: Ability to speak a second language preferred.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. 

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.

Location: CHA Everett Hospital 
Work Days: 7pm-7:30am, E/O Holiday, E/O weekend
Category: Registered Nurse
Department: Emergency Department EH  
Job Type: PT20Plus HPW  
Work Shift: Night 
Hours/Week: 24.00 
Union Name: MNA Everett

External experienced ED RNs may be eligible for up to $20,000 in bonuses!

Job Details 

CHA provides 24-hour emergency care at our Cambridge and Everett Hospitals. We are one of the busiest emergency services in Massachusetts with approximately 100,000 combined annual visits and have been recognized nationally as one of the most efficient emergency services in the nation. Highlights include a state-of-the-art patient triage and tracking system, a streamlined admission process that helps us get the sickest patients to a hospital bed sooner, rapid assessment protocol to help prioritize our work, a BIDMC tele-stroke program, and an integrated Psychiatric Emergency Services at Cambridge Hospital. 

The Emergency Department RN will be responsible for the following: Will provide quality care to acute patients and their families according to Cambridge Health Alliance standards of nursing practice. Will assess, plan, implement, and document patient care in a professional manner. Will also possess excellent communication and interpersonal skills. This is a fast-paced, high-pressure, constantly changing environment with rapid patient turnover. 

Qualifications/Experience

RN must be a graduate of an accredited school of nursing. Bachelor of Science in Nursing (BSN) degree preferred.

Current Massachusetts RN license required

American Heart Association BLS, ACLS and PALS certifications required. 

TNCC preferred. 

1 - 2 years of Emergency RN experience required

Basic computer EMR proficiency required. 

All newly hired candidates must successfully complete a job specific physical agility exam. 

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. 

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.

Location: CHA Everett Hospital 
Work Days: 10a-10:30pm E/O Weekend, E/O Holiday
Category: Registered Nurse
Department: Emergency Department EH  
Job Type: PT20Plus HPW  
Work Shift: Day / Evening 
Hours/Week: 36.00 
Union Name: MNA Everett

External experienced ED RNs may be eligible for up to $20,000 in bonuses!

Job Details 

CHA provides 24-hour emergency care at our Cambridge and Everett Hospitals. We are one of the busiest emergency services in Massachusetts with approximately 100,000 combined annual visits and have been recognized nationally as one of the most efficient emergency services in the nation. Highlights include a state-of-the-art patient triage and tracking system, a streamlined admission process that helps us get the sickest patients to a hospital bed sooner, rapid assessment protocol to help prioritize our work, a BIDMC tele-stroke program, and an integrated Psychiatric Emergency Services at Cambridge Hospital. 

The Emergency Department RN will be responsible for the following: Will provide quality care to acute patients and their families according to Cambridge Health Alliance standards of nursing practice. Will assess, plan, implement, and document patient care in a professional manner. Will also possess excellent communication and interpersonal skills. This is a fast-paced, high-pressure, constantly changing environment with rapid patient turnover. 

Qualifications/Experience

RN must be a graduate of an accredited school of nursing. Bachelor of Science in Nursing (BSN) degree preferred.

Current Massachusetts RN license required

American Heart Association BLS, ACLS and PALS certifications required. 

TNCC preferred. 

1 - 2 years of Emergency RN experience required

Basic computer EMR proficiency required. 

All newly hired candidates must successfully complete a job specific physical agility exam. 

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. 

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.

Oracle EPM/FCCS SME

(Hands-on experience with Oracle Financial Consolidation and Close Cloud Service._

Location: Remote or Stamford CT

Must Have Technical/Functional Skills

· Hands-on experience with Oracle Financial Consolidation and Close Cloud Service.

· Strong knowledge of **Oracle Enterprise Performance Management Cloud platform architecture.

· Experience with EPM Automate scripting and command-line automation.

· Familiarity with Shell scripts, PowerShell, or batch scripting for scheduling jobs.

· Knowledge of data management, consolidation processes, and financial reporting.

Roles & Responsibilities

· Manage and administer Oracle Financial Consolidation and Close Cloud Service Environment including application maintenance, user security, and metadata management.

· Develop and maintain automation scripts using EPM Automate for routine activities such as:

· Data loads and exports

· Metadata imports

· Application backups and snapshots, Job scheduling and monitoring

· Configure and manage EPM Automate profiles for secure authentication and environment connectivity.

· Support monthly and quarterly financial close cycles including data validation and consolidation monitoring.

· Troubleshoot system issues related to data loads, business rules, and integrations.

· Integrate FCCS with ERP or upstream systems using file-based loads or APIs.

· Maintain migration processes across DEV, TEST, and PROD environments.

· Document automation processes and operational procedures.

Generic Managerial Skills, If any

· Creative thinking.

· Building and managing relationships.

· Emotional agility.

· Technology Business Requirements Definition, Analysis and Mapping.

· Adaptability.

· Learning Agility.

Locations: Atlanta | Boston

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

We are seeking a strong candidate with experience in Change Management and Communications to support product portfolios focused on delivering our digital workforce experience to employees. This role will contribute to the development and execution of change strategies to promote employee adoption and satisfaction of our digital products, drawing on behavioural science principles where appropriate to shape employee decision-making and adoption behaviours. Please note that this role is focused on company-internal (not client-facing) marketing, communications and change management.

You are good at 

• Executing enterprise-level change strategies  
• Supporting the integration of behavioral science into change management strategies– applying principles such as nudging, habit formation, and choice architecture  
• Adopting the end users’ perspective and bringing that lens to product teams and how we deliver change 
• Engaging with end users to understand pain points and use cases 
• Prioritizing and problem-solving in a fast-paced, collaborative and service-oriented environment with a very high performance culture 
• Defining, measuring, assessing and improving KPIs associated with employee journey campaigns 
• Translating change and communication strategies into clear, engaging content for employees 
• Key change management behaviours including: 
• Stakeholder assessments and engagement plans to address and mitigate risks. 
• Change impact assessments, identifying risks to delivery/adoption; articulate practical and actionable mitigation activities.   
• Developing and delivering tactical and strategic communication plans  
• Developing training & enablement approaches 
• Acting as advisor to Product Owners to identify change impacts and advise on necessary mitigation steps 
• Engaging with product portfolios and squads to understand product roadmaps. 
• Managing multiple stakeholders with competing priorities 

What You'll Bring

• 5-7 years of experience in consulting and/or project management-based change management a significant plus 
• Strong influencing, networking and relationship building skills with sr stakeholders 
• Change or product marketing management certification  
• Exposure to behavioural science or related disciplines, with interest in developing expertise further 
• Complex problem structuring and solving experience 
• Experience operating in an Agile operating model preferred 
• Excellent written and verbal communication skills 
• Accuracy and strong attention to detail 
• University degree with demonstrated high academic achievement preferred 

Who You'll Work With

• Product Portfolio Leads 
• Product Owners 
• Product GTM, Change and Enablement CoE members 
• BCG consulting teams  
• BCG functional leadership 

Additional info

*** For US locations only ***

In the US, we have a compensation transparency approach.

Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.

• The base salary range for this role in Atlanta is $101,000.00 -$123,000.00.

This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

In addition to your base salary, your total compensation will include a bonus of up to 16% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

All of our plans provide best in class coverage:
• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer. Click here for more information on E-Verify.

Job Title: Associate Ingredient Scientist

Duration: 9 months

Location: Burlington, MA 01803

The Associate Ingredient Scientist will be working in a fast paced cross-functional environment to develop ingredient specifications that are accurate, as well as collect critical documents to make sure all our ingredients meet the required FDA standards.

Position Accountabilities

1. Understand basics of raw materials, and their application in beverages

2. Lead projects that impact ingredients, such as new supplier requirement updates, cost savings initiatives, supply issues or production challenges

3. Provide training to the broader cross functional partners as needed

4. Follow SOP and enter the required ingredient data in the database accurately

5. Maintain accurate and detailed records of laboratory work if the ingredient is analyzed internally

6. Work together effectively with Product Development and other functions of R&D such as Sensory, Ingredients, Nutrition, Regulatory, Flavor Technology, Process Engineering, Chemistry, Microbiology

7. Collaborate cross functionally with groups outside of R&D such as Quality and Procurement

8. Develop/ Update SOPs and training for job function as needed

9. Effectively communicate with vendors to obtain required documents in a timely manner

Competencies

1. Excellent communication and presentation skills

2. Must be able to lead, track and follow up on projects with problem solving mindset and present outcomes to the leadership

3. Must have a high attention to detail with ingredient specifications and related technical information

4. Demonstrate flexibility in adapting to changing business needs, priorities, and other activities as needed

5. Self-motivated and able to manage the workload as prioritized

Qualifications

• Minimum of B.S. in Food Science, Chemistry, Biology or allied field

• 1-3 years of experience in a related function within food/beverage (R&D, Quality) or CPG internship

• Ability to work independently and in a team environment.

• Good written and oral communication skills.

• Experience with Excel, PowerPoint and Word

Join our client's team as an Event Coordinator and play a key role in delivering engaging events. In this position, you will help plan, organize, and execute a variety of events—including exhibitions, summits, conferences, and workshops—ensuring an exceptional experience for attendees every time.

This is a full-time, fully onsite position in Wilmington MA. Salary is 55-60K. Looking for someone with 1+ years of experience in corporate events.

You’ll collaborate with teams across marketing, content, engineering, and more, managing multiple projects in a dynamic environment. Starting with coordinating our exhibition and summit initiatives, you’ll also have the opportunity to expand into other event and marketing projects as your interests and experience grow.

What You’ll Do:

• Manage several projects simultaneously and adapt to shifting priorities in a fast-paced setting
• Partner with Marketing and Sales teams to define event goals and target audiences, ensuring alignment and consistency across all event activities
• Support all aspects of event planning, from research and logistics to booking travel and accommodations for offsite participants
• Assist in developing event agendas, schedules, and coordinating promotional materials such as email invitations and branded content
• Oversee event registration and communication to guarantee a smooth and welcoming experience for attendees
• Keep well-organized records and maintain resources related to event planning and execution
• Build strong relationships with colleagues and external vendors to ensure event success

What We’re Looking For:

• Self-motivated and able to work independently, while also thriving in a team environment
• Excellent organizational abilities and strong attention to detail
• Outstanding communication and interpersonal skills
• Creative problem-solving skills and a knack for resourceful solutions
• Must be currently authorized to work in the U.S. (visa sponsorship is not available for this role)

Preferred Qualifications:

• 1–3 years of event planning or coordination experience
• A positive, collaborative attitude and a willingness to pitch in as needed
• Bachelor’s degree in event management, marketing, communications, or a related discipline

Packs member orders into boxes and transfers items to a separate cart for cashiers.

Performs cleanup, cart retrieval, merchandise restocking and runs for items as directed.

We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.

Salary Range $23.00 - $34.50/hr

Location: Lynn, MA (PriceRite of Lynn)

At Price Rite, our purpose is to care deeply about people, helping them to eat well and be happy! We want everything you do as a Price Rite Team Member to support that purpose and our overall values.

On your journey at Price Rite, you will learn a variety of departments, and skills necessary to be successful in retail grocery. Whether you are looking for a long-term career, or with Price Rite for summer work, we believe in cross training our team to allow us to deliver an outstanding shopping experience to our customers.

To support our purpose, we have established our Service Priorities to help empower our team to meet our customer needs on a daily basis. Our service priorities are:

• Safety
• Friendliness
• Presentation
• Efficiency

Working at Price Rite is more than a job or career, it's a rewarding experience. Price Rite offers many great perks and benefits for their team; opportunities to give back to the community in which we serve and cost saving programs designed to save you money, work/life balance, recognition and many other programs making Price Rite a great place to work and build a career.

Job Summary: Manages the performance of all aspects of Front End Operations, including cash management, bookkeeping, front-end service, and payroll. Coordinates community and store event programs throughout the store.

Minimum Required Qualifications: The minimum required qualifications for this position include, but are not limited to, the following:

• Directly supervises cashiers, bookkeepers, front-end supervisors.
• Associate Degree (A.A.) from two-year College or university; Five (5) years related experience and/or training; or equivalent combination of education and experience. Computer skills a must. Background in store operations and work scheduling required.
• Ability to read and interpret general business reports, technical procedures, or governmental regulations.
• Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• While performing the duties of this job, the associate is regularly required to sit and talk or hear. The associate if frequently required to walk, stand for a minimum of 4 hours and sit. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.

Essential Job Functions: Performance of the essential functions of this position require the Team Member to possess the minimum qualifications listed below. These functions include, but are not limited to, the following:

• Maintains security of all store systems, including IBM, Wakefern Applications, IBM and DSD.
• Ensure proper maintenance of job-related equipment and proper usage.
• Reviews and performs the necessary corrective action for the following areas: Transaction journals, check override reports, negative entries, cash control, refunds, promotions, mystery shopping, and Front End Culture standards.
• Maintains all Shrink Initiatives.
• Ensure that all Host Trax and Smart Store procedures are followed.
• Achieve or surpass department productivity and payroll goals.
• Submission of reports to store and corporate management for key indicators.
• Ensures all company policies such as check cashing, refunds, exchanges, and gift certificates are administered as per company policy.
• Ensure compliance with Wakefern Food Corporation, state and company QA and sanitation standards.
• Maintain cash handling procedures.
• Recruiting, training and development of all department personnel.
• Manage others and adhere to company Human Resources and Personnel policies and procedures as well as state and federal labor laws.
• Insures all training programs for front-end personnel, bookkeeping, and payroll are administered and documented.
• Troubleshoot system/hardware issues as they pertain to operations.
• Communicate to store management and corporate staff on any issues affecting front-end operations.
• Counsel associates who do not meet performance standards.
• Ensure customer satisfaction by providing superior service level.
• Educate customers with proper signage concerning events and programs.
• Analyze financial and operational processes for cost savings.
• Meet financial goals as outlined in annual budget.
• Handle customer complaints as per company standards.
• Has a Company recognized Food Safety Certification and/ or can successfully complete training to receive and maintain a Company recognized Food Safety Certification.
• Other duties as assigned

Important Disclaimer Notice: The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.

Job description:

Shipman's value lies in our commitment -- to our clients, to the profession and to the community. We have one goal: to help our clients achieve their goals. How we accomplish it is simple: we devote our considerable experience and depth of knowledge to understand each client's unique needs, business and industry, and then we develop solutions to meet those needs. With more than 150 lawyers in offices throughout Connecticut, Massachusetts, and New York, we serve the needs of local, regional, national and international clients. Our clients include public and private companies, institutions, government entities, non-profit organizations and individuals.

The Technology Support & Training Specialist provides high-quality technical support to attorneys and business services staff in a law firm environment. This role supports firm-approved hardware, software, and legal applications while delivering excellent client service, practical user guidance, and training to ensure technology is used efficiently and securely.

Pay range for this role is: $35/hour to $43/hour ($72,800-$89,440/year)

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for attorneys and staff.
• Troubleshoot issues related to desktops, laptops, mobile devices, peripherals, and firm applications.
• Support legal technology including document management, Microsoft 365, collaboration, and practice-specific tools.
• Respond to and manage service desk tickets, ensuring timely communication and resolution.
• Assist with new hire technology onboarding, including device set up and access.
• Provide desk-side, virtual, and small-group training on firm systems and best practices.
• Assist with software rollouts, upgrades, and firm technology initiatives.
• Create or update documentation, quick reference guides, and knowledge articles.
• Escalate complex issues appropriately while maintaining ownership through resolution.

Qualifications

• 5 - 7 years of IT support experience, preferably in a law firm or professional services environment.
• Strong knowledge of Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams, One Drive).
• Experience supporting Windows operating systems and hardware.
• Familiarity with legal applications such as document management systems and document productivity tools preferred. (iManage Work 10, Litera Desktop or LiteraOne, iTimekeep (for time entry), DocuSign, Sharefile, Emburse ChromeRiver (for expense + invoice management) Bookit (Rendezvous) for conference room booking) Adobe DC).
• Strong communication skills with the ability to support attorneys and senior professionals.
• Client-service mindset, strong attention to detail, and ability to manage multiple priorities.

Physical and Other Requirements:

This position requires the ability to operate a keyboard at efficient speed. While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The noise level in the work environment is usually moderate.

Non-Discrimination:

The Firm will not make employment decisions (including decisions related to hiring, assignment, compensation, promotion, demotion, disciplinary action and termination) on the basis of race, color, religion, age, sex, marital status, sexual orientation, national origin, ancestry, disability, pregnancy, genetic information, gender identity or expression, veteran status or any other characteristics protected by applicable law, except in the case of a bona fide occupational qualification.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Disclaimer Statement

The preceding job description has been designed to illustrate the general nature and requirements for the performance of this job. It is not intended to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.