Jobs in Union Georgia

Company Description

The Ahlers Group is a family of closely affiliated companies specializing in fine art, antiques, jewelry, decorative arts, and estate services. Our brands include Ahlers & Ogletree Auction Gallery, Peachtree Battle Estate Sales, Atlanta Auction Gallery, Peachtree Battle Antiques & Interiors, and Black Bear Antiques. Together, we serve private collectors, institutions, estates, and design professionals through live and online auctions, private sales, in-home estate sales, our two brick and mortar store locations, and various curated events.

Position Summary

The Director of Marketing is a senior leadership role responsible for overseeing all print and digital marketing for five Ahlers Group companies. This position requires a seasoned, strategic marketer with a refined luxury sensibility, strong digital and SEO expertise, and experience managing multi-channel campaigns in a high-end and/or auction environment. This position will report directly to the President/CEO.

The role combines strategic planning, hands-on execution, and leadership, and includes managing internal staff and external vendors. The Director of Marketing will also represent the company publicly at auctions, previews, galas, art fairs, and industry events.

Key Responsibilities

Marketing Strategy, Leadership & Execution

• Develop and execute comprehensive marketing strategies aligned with company goals across all Ahlers Group brands
• Ensure brand consistency, tone, and visual standards across print, digital, and social platforms
• Collaborate directly with executive leadership on marketing priorities, budgets, and performance goals
• Manage and mentor a growing marketing staff and interns
• Coordinate with internal specialists, consignments and operations teams, and external creative partners
• Conceptualize and create digital ads, direct mail, email campaigns, signage, and promotional materials

Digital Marketing & SEO

• Lead and implement SEO strategy to increase organic visibility, traffic, bidder registrations, and consignments
• Oversee and create website content, analytics, paid search, paid social, and email marketing campaigns
• Define and oversee social media strategy across platforms, including content planning, campaign development, audience growth, and performance analysis, while delegating some day-to-day content execution.
• Manage performance tracking, reporting, and ongoing optimization across all digital channels
• Ensure best practices for content, keyword strategy, and digital user experience

Brand Management & Representation

• Plan and manage marketing for auctions, previews, private viewings, and client events
• Represent the company at galas, art fairs, and industry functions, building relationships and reinforcing brand presence
• Support public relations efforts, media outreach, and brand storytelling initiatives

Analytics & Performance Tracking

• Analyze campaign performance and audience data to guide strategy and maximize ROI
• Present regular performance summaries and recommendations to leadership
• Monitor market trends, competitor activity, and emerging opportunities in luxury marketing

Qualifications

• Minimum 7–10 years of progressive marketing leadership experience, with demonstrated responsibility for strategy, execution, and performance oversight
• Hands-on experience creating, managing, and optimizing Google Ads / AdWords accounts, including keyword research, bid strategy, audience targeting, conversion tracking, and performance reporting
• Proven expertise in SEO strategy and keyword development, particularly within niche or high-value markets
• Direct experience marketing within the auction, fine art, antiques, jewelry, luxury goods, or closely related high-end sectors - strong familiarity with collector audiences and consignor acquisition strategies a plus
• Demonstrated ability to build and execute auction or event-driven marketing campaigns with measurable results (registrations, bidder acquisition, consignments, revenue growth)
• Deep understanding of digital ecosystems including Google Analytics, Meta advertising, email automation platforms, and CRM integration
• Strong command of brand positioning within a luxury environment - ability to maintain elevated presentation across print, digital, and in-person channels
• Experience managing internal marketing staff and external creative vendors
• Excellent written and verbal communication skills, with the polish required to represent a high-end brand publicly
• Bachelor’s degree required; advanced degree or industry certifications (Google Ads, Analytics, etc.) preferred

Why join The Ahlers Group?

• Leadership role within a respected, established auction group
• Opportunity to shape and elevate a luxury brand across multiple platforms
• Dynamic mix of strategic, creative, and client-facing responsibilities
• Competitive compensation commensurate with experience

How to apply

Please submit a résumé and cover letter outlining relevant experience and interest in the role to

SUMMARY

The Digital Marketing Manager will have ownership over the product launch plans for specific product categories across the Kids2 portfolio of brands. As the content manager, this role will be responsible for the Go-To-Market plans related to global product launches including but not limited to content strategy, communication, customer activations and overall integrated product launch plans. In addition, he/she will be responsible for leading, communicating, and continually improving integrated product marketing activations.

The Digital Marketing Manager will also work cross-functionally with key stakeholders (Category, Sales, Sales Planning, Content, Creative, Social, Legal, etc.) across the business to develop ideas and tactics that will be essential in launching new products in the marketplace.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

• Create and manage cross-functional product marketing strategies and execution for respective products across retail and digital touchpoints
• Assist in developing go-to-market strategy including packaging and consumer-facing marketing assets and campaigns to effectively launch product to a global audience
• Ensure we achieve key milestones within our End To End process leading up to a product launch through a variety of communication channels including project management, communication briefs, content creation, creative reviews and digital shelf readiness
• In partnership with the category, social media, ecommerce, sales and sales planning, determine campaign success metrics. Measures and reports on product launch effectiveness and adapt future campaigns based on results
• Collaborate with internal Content, Creative, and Business Unit teams to develop creative assets and content including digital shelf content, advertising, social/community building, influencer marketing, PR and retail experiences
• Be keenly aware of competitive product launch strategies and tactics to ensure our product go to market plan is strong
• Work with regional sales teams to understand regional / local needs to support product launches
• Other duties as assigned.

QUALIFICATIONS & EXPERIENCE

• 3-5 years of experience in ecommerce, digital merchandising, or online sales strategy.
• Experience in a Consumer-Packaged Goods (CPG) or retail ecommerce environment preferred.

EDUCATION & SKILLS

• Bachelor’s Degree in Marketing, Business or a related area is required or equivalent experience
• Product launch experience
• Strong presentation skills for senior management and retailer presentations
• Strong organizational, analytical, and writing skills

CERTIFICATES, LICENSES, REGISTRATIONS

• None required

COMPUTER/TECHNICAL SKILLS

• Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook, etc)

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is regularly required to talk or hear.
• The team member frequently is required to sit; have flexible use of hands; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The team member is occasionally required to stand, walk, and taste or smell. The team member must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 - 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

• General office environment.
• The role is in office during core hours at least three days per week, Tuesday- Thursday, and onsite Monday-Friday during Week 3 of each month.

AKRIS is an international fashion house founded in 1922 in St. Gallen, Switzerland. Driven by the vision of Creative director Albert Kriemler, who designs sleek and effortless silhouettes for a discerning global clientele of women with purpose. The family-owned fashion house is renowned for its rarefied and innovative double-face fabrics, for pushing the boundaries of St Gallen embroidery and pioneering digital photo printing techniques.

Your impact to the business:

Your primary focus as a Sales Associate will be to grow the Ready-to-Wear business while simultaneously developing handbag and accessories categories. With a passion for gracious service, an interest in fashion, styling talent and product knowledge proficiency, your goal will be to build lasting client relationships through mastery of product knowledge and selling ceremonies as well as understanding boutique operating processes.

You possess entrepreneurial spirit, passion for the brand, you can exemplify the company’s values and knowledge of the luxury/retail business. You have a passion for providing excellent service and you partner with the sales team and store leadership on key initiatives that support and drive sales and KPI targets.

Essential Functions:

• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI)
• Demonstrate strong product expertise, engage clients through the details and stories of our product with a confident fashion voice
• Actively use styling and selling technology to deliver the customer experience and drive sales
• Build and maintain client book as well as gain new clients
• Resolves client issues in a timely manner
• Proficient and accurate use of the POS system
• May be responsible for opening/closing the boutique as needed
• Participate in in stocking the store
• Maintain visual merchandising standards per company VM standards
• Be a positive role model
• Always maintain professional communication with store management, peers and clients
• Participate in monthly meetings and trainings
• Maintain a professional appearance and follow AKRIS uniform guidelines

Knowledge and Skills:

• Passion for human relationships, luxury, fashion, art, and design
• Tech savvy; ability to use and learn different software programs
• Excellent communication (verbal and written) skills, demonstrated passion for working as a team and strong drive for business results

Requirements:

• Previous luxury/contemporary Retail sales experience
• Position requires prolonged periods of standing/walking around store or department.
• Ability to lift/move up to 25 lbs.
• Able to work a flexible schedule, including holidays and weekends
• RTW experience preferred but not required

AKRIS is an equal opportunity employer. We are proud to employ talent from many different backgrounds, experiences, and identities. We continue to work towards creating a workforce that represents the diversity of our clients and communities and we offer an inclusive environment of mutual respect where our employees feel included, developed, and heard

Required Skills & Experience

Bachelor’s degree or higher in Computer Science or an equivalent amount of relevant experience including design, development and testing • 4+ years of hands-on, email campaign management experience, experience creating email campaigns with HTML and SQL • Ability to communicate clearly and display a high level of professionalism, including the ability to work with cross-functional teams • Solid written and verbal communication skills • Ability to learn new technologies quickly and create improved efficiency • Ability to work independently at times on multiple tasks while remaining organized • Marketing Cloud Engagement certifications preferred, but not required

Job Description

We are seeking a Senior Email Marketing Specialist to guide the strategic planning and execution of email programs that drive customer engagement and business results. This role will focus on developing and optimizing email strategies across campaigns, automations, and journeys, translating marketing objectives and customer insights into effective messaging, targeting, and lifecycle approaches. The Senior Email Marketing Specialist will partner closely with stakeholders to guide campaign direction, oversee quality assurance and approvals, and ensure timely, accurate deployment through Salesforce Marketing Cloud Engagement. The ideal candidate brings 4+ years of hands-on experience managing and evolving email programs, a strong understanding of HTML/CSS and Marketing Cloud Automations and Journeys, and a collaborative, strategic mindset. Experience with AMPscript, Server-side JavaScript, and/or SQL is preferred. Responsibilities • Understand Marketing Cloud Engagement and industry best practices related to email development and deployment • Proficiency in implementing email programs within Marketing Cloud Engagement tool limitations • Identify bugs/issues in HTML emails, resolving issues where possible and reassigning issues when additional review is required • Build/update/maintain AMPscript/SSJS within dynamic campaigns • Build/maintain Marketing Cloud Engagement Automations and Journeys • Help assess risk and impact on the existing systems that may arise due to any requirement or functional change • Comfortably handle change requests and provide quick and efficient solutions • Provide level of effort estimates and assist with prioritization of tasks • Knowledge of data management using Data Extensions and SQL strongly preferred • Partner with marketing stakeholders to translate campaign goals and customer insights into effective email strategies, including audience targeting, messaging, and journey design • Represent the Email team as a subject matter expert on email marketing, email development, and Marketing Cloud Engagement capabilities • Work with other team members to implement/execute best practices and department processes • Proactively contribute to the ongoing optimization of email programs through recommendations on content strategy, cadence, testing approaches, and personalization

Compensation:

$45/hr to $50/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Sales Professional

The Sales Professional establishes client relationships and makes the client’s needs their primary focus. Taking the time to listen to clients and anticipate their needs while taking personal responsibility for the client’s requests. The Sales Professional is curious, knowledgeable and ensures they remain up to date on merchandise by continuously gathering information on new products as they are introduced. The Sales Professional strives to create a good impression and delivers memorable service to clients, exhibiting a passion for timepieces and/or jewelry with a focus on storytelling and hospitality.

Responsibilities

• Always maintain a professional attitude and conduct business with integrity.
• Confidently incorporate storytelling and technical details through hospitable interactions with clients when presenting products.
• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business.
• Build, maintain and develop clientele through use of company CRM platform focusing on relationship building.
• Develop and maintain product knowledge on the brands, collections, and pieces carried in the showroom as well as general industry knowledge.
• Offer assistance and build effective working relationships with team members.
• Turn clients over to another member of the team as required to best serve the client’s needs.
• Educate clients on product features, history and knowledge.
• Organize merchandise and displays in accordance with VM guidelines while optimizing sales and minimizing shrinkage.
• Supports the client experience within showroom hospitality guidelines.
• Independently uses all company systems, hardware and software required in the performance of duties and responsibilities.
• Complete relevant administrative responsibilities and tasks that support the Client Experience.
• Take in and deliver client repairs when required.
• Performs all the duties and responsibilities as assigned.
• Comply with all Company guidelines, policies and procedures as outlined in all company communications.
• Participate in team meetings and training sessions.
• Process payment and complete sales transactions.

Supervisory/Management Responsibilities

N/A

Physical Requirements & Working Conditions

• Required to stand up for long periods of time.
• May be required to lift packages/boxes.
• Work in the store 42-45 hours per week.
• Schedule flexibility and availability required to accommodate showroom hours, including evenings and weekends.

Knowledge and Skills Required

• High School Diploma

Experience

• 2-3 years luxury retail sales experience

Skills and Knowledge

• Excellent storytelling ability
• Passion for timepieces and/or jewelry
• Ability to build client & personal relationships
• Excellent client service and selling skills
• Excellent interpersonal and communication skills (verbal & written)
• Strong organizational skills
• Ability to work in a team and leverage talents
• Time management while multitasking in a fast-paced environment
• Computer literate (MS Office)

Compensation: Competitive Salary along with profit sharing, bonus & 401K.

Purpose

The IT Engineer is responsible for the design, reliability, and performance of the organization’s core infrastructure, with a primary focus on Infoblox DDI (DNS, DHCP, IPAM), Nutanix hyperconverged infrastructure, Windows Server operating systems, and DNS services. The engineer will build and maintain resilient platforms, troubleshoot complex issues, and drive automation and best practices across the environment.

Key Responsibilities

• Design, implement, and maintain Infoblox DDI services, including DNS, DHCP, and IP address management across multiple networks and environments.
• Administer and optimize Nutanix hyperconverged infrastructure, including cluster configuration, storage management, performance tuning, and capacity planning.
• Install, configure, and maintain Windows Server operating systems (physical and virtual), including roles such as Active Directory, DNS, file/print, and other core services as applicable.
• Manage and support enterprise DNS infrastructure (internal and external), ensuring accurate zone configurations, record management, delegation, and adherence to naming standards.
• Monitor infrastructure health, performance, and availability; proactively identify bottlenecks and implement corrective actions and long-term improvements.
• Troubleshoot and resolve complex incidents involving Infoblox, Nutanix, Windows Server, DNS, networking, and related dependencies, including participation in on-call rotations.
• Implement and maintain security best practices on servers and platforms, including patching, hardening, vulnerability remediation, and adherence to compliance requirements.
• Develop and maintain documentation (runbooks, architecture diagrams, standard operating procedures) for infrastructure components and services.
• Collaborate with network, security, application, and service desk teams to deliver reliable services, support projects, and streamline operational processes.
• Participate in infrastructure projects such as migrations, upgrades, data center changes, cloud integrations, and DR/BCP initiatives.
• Automate routine tasks using scripting (e.g., PowerShell) and available APIs (e.g., Infoblox, Nutanix) to improve efficiency and reduce manual effort.
• Contribute to capacity and lifecycle planning, including hardware/software refresh, license management, and roadmap proposals for core platforms.

Required Qualifications

• Proven experience as an IT Infrastructure/Operations Engineer or similar role with hands-on responsibility for core infrastructure.
• Strong experience administering Infoblox DDI solutions (DNS, DHCP, IPAM), including grid management, high availability, and role-based access.
• Solid experience with Nutanix hyperconverged infrastructure (e.g., AOS, Prism, AHV or other hypervisors on Nutanix), including cluster operations and troubleshooting.
• In-depth experience with Windows Server operating systems (2016/2019/2022 or later), including installation, configuration, patching, and performance tuning.
• Strong knowledge of DNS concepts and operations (zone types, record types, forwarding, split-brain DNS, reverse lookup zones, conditional forwarders, etc.).
• Good understanding of networking fundamentals (TCP/IP, VLANs, routing, firewalls, load balancers) as they relate to DNS, DHCP, and virtualized infrastructure.
• Experience with scripting/automation (Ansible and Powershell).
• Familiarity with monitoring and logging tools for server and infrastructure health (e.g., OEM tools or APM/monitoring platforms).
• Troubleshooting skills, with the ability to analyze logs, traces, and metrics to identify root cause.
• Experience documentation, communication, and collaboration skills.

Soft Skills

• Strong sense of ownership and accountability for services and platforms.
• Ability to work independently and in cross-functional teams under time pressure.
• Structured, methodical approach to problem solving and documentation.

Working Conditions (travel & environment)

• Limited travel required including air and car
• While performing the duties of this job, the employee may occasionally be exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Note:Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Benefits & Rewards

• Bonus opportunities at every level
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Corporate Discount Programs
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Overview

The Store Manager leads the overall store business objectives, including the achievement of sales and profitability goals. The store manager will have oversight of all store operations, as well as, recruiting, hiring and development of all team members. This dynamic individual will demonstrate excellent relationship building skills, with both internal and external clients, to establish an exceptional service culture. This individual will serve as a David Yurman brand ambassador, engaging in opportunities that promote the product, vision and inspiration of the brand within the market.

The David Yurman Atlanta Lenox Square Store Manager will be accountable for the following key deliverables:

Responsibilities

Achieve and/or Exceed Sales Plan

• Create and execute strategic initiatives to deliver the planned annual sales goals
• Lead, motivate and drive sales professionals to meet their sales goals and exceed the highest expectations for customer service
• Demonstrate sales leadership for associates by taking an active role on the selling floor to participate in clientele development, supervise and coach sales professionals and build local brand/store awareness. While present on the selling floor, the Store Manager will engage clients and endeavor to connect them with sales professionals to assist the clients with their purchases. Any selling activity by the Store Manager should be incidental to the Store Manager’s primary duties and must be kept to a minimum.
• Remain current and knowledgeable of industry trends, to determine strategic opportunities to maximize sales within the market.
• Partner with the Buying & Merchandising team to ensure product assortment is consistent with market needs and sales goals
• Monitor and measure all stores’ performance and provide to Corporate leaders a thorough understanding and reporting of issues, performance results, opportunities, and challenges particular to specific locations of responsibility, along with recommendations and action plans for improvement.

Clientele/Service Management

• Lead a culture focused on client satisfaction including resolution of customer services issues and empowerment of sales and operations associates to satisfy the client
• Ensure associates deliver goals for CRM data capture/clientele rapport building and collaborate on the development of strategic customer retention and acquisition goals
• Execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations
• Model, coach and hold staff accountable for providing a positive and rewarding client experience in all customer interactions
• Guide store to ensure that client outreach and continued client development is executed on a regular basis with accountability practices in place for all sales professionals.
• Operations
• Deliver controllable expenses on and/or under expense budgets
• Ensure all company policies and procedures are communicated appropriately and followed by all store associates
• Establish a culture of inventory care and management by ensuring all inventory counts/audits is conducted in compliance with company standards.
• Maintain proper care standards for the product to ensure quality saleable condition
• Establish and maintain store opening and closing procedures and create staff work, meal and rest break schedules that ensure appropriate store coverage to meet the needs of the business and are consistent with Company policies and applicable laws.
• Embrace technology to enhance customer experience and create expectation with associates to utilize
• Ensure all security procedures are communicated appropriately and followed by all store associates

Talent Training and Development

• Recruit top candidates for all positions with a focus on hiring talent that embodies the spirit and standards of the David Yurman brand
• Develop and motivate staff through clear communication, goal setting and regular
• coaching opportunities
• Lead succession planning by training and developing store management team
• Manage compliance with all company policies and ensure that all procedures are being followed for required disciplinary action
• Identify training needs and develop growth potential of each staff member

Qualifications

• Searching for an entrepreneurial minded business operator
• Positive leader with strong sales background
• Language skills (Spanish) are a plus
• Well networked into the High Net Worth individual, and the local philanthropy scene
• Client centric leader; exceptional clientele, customer relationship building skills with the ability to lead a luxury service culture
• Work Experience: 5+ years retail sales management experience in a similar role, preferably within a high-end luxury accessories boutique, experience opening a new store preferred but not required
• Brings passion and enthusiasm, strong communication skills (written and verbal) required, with an emphasis on motivating talent to achieve goals
• Ability to manage multiple tasks in a fast-paced environment
• Proven ability to manage high volume and inventory with an emphasis on driving results
• Strong community relations
• Fine Jewelry and or Fine Watch experience preferred, but not required
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.)
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

Estimated Salary Range: $115,000-$140,000

Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.

Summary:

This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.

The Keyholder/Sales Associate reports to the Store Manager

Responsibilities:

Performance:

• Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved
• Be a support to execute business plans to accelerate the business forward and remedy opportunities
• Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally
• Ensure store atmosphere upholds the image of the brand

Client Centric:

• Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
• Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
• Follow through on customer journey as required to ensure a content client
• Support the needs of the client through styling advice and suggestion with every engagement
• Solution oriented approach to finding resolutions to customer service issues

Marketing & Community:

• In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development

Team Leadership:

• In alignment with Store Management continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization
• Support a positive work environment with teams and throughout store network including cross functional partners
• Support performance management initiatives with store teams
• Attend and participate at store meetings as required by the business
• Ability to manage and resolve conflict in the workplace

Visuals:

• Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards

Operations:

• Support inventory functions as set out by Store Management including receipts, reconciliations and transfers
• Protect all company assets including cash handling, inventory, expenses etc.
• Support Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
• Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs
• Provide support to ensure that all processes are compliant with legal, safety, and internal procedures
• Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
• Additional projects/ responsibilities may arise in accordance with the needs of the business

Requirements:

• At least 1+ years of experience in a keyholder position preferred
• Fashion enthusiasts and retail experience within women’s and men’s apparel preferred
• Ability to effectively create, manage and adhere to deadlines
• Familiar with key retail performance indicators
• Adaptable, a sense of openness, active listener, and compassionate
• Advanced organizational skills, writing and communication skills
• Expertise in Microsoft Office 365 Suite
• Comfortable and savvy with computer technology, including PC and iOS devices
• Travel approximately 10% of the time
• Ability to climb ladders
• Ability to lift 25+ lbs.

Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.