Jobs in Terrell Hills

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust non-attorney involved soft tissue bodily injury to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion.

This hybrid role requires an individual to be in the office 3 days per week. This position will be based out of the following locations: San Antonio, TX; Chesapeake, VA; Colorado Springs, CO; Phoenix, AZ; and Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims.
• Identifies, confirms, and makes coverage decisions on soft tissue claims.
• Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.
• Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.
• Provides advice and sets expectations into next steps to members.
• Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.
• Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.
• Supports workload surges and/or Catastrophe Operations as needed.

What you have:

• High School Diploma or General Equivalency Diploma.
• 1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims.
• Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations.
• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

What sets you apart:

• 2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability.
• 1 year auto physical damage or total loss experience.
• Ongoing Professional Development with a focus on Insurance.
• Bachelors' Degree or higher.
• US military experience through military service or a military spouse/domestic partner.

Compensation Range: The salary range for this position is: $57,970 - $103,870.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Human Resource Specialist is an onsite client advisor providing daily, hands-on support to the organization and its employees by monitoring and advising on a full scope of day-to-day office operations. This role ensures the smooth and efficient functioning of both office administration and human resources, serving as a steady, organized presence that keeps the workplace running effectively. Strong engagement and organizational skills are essential, as the position acts as a liaison between all departments and levels within the organization.

The primary deliverables include delivering essential HR support, including recruitment, onboarding, employee relations and benefits administration. The HR Specialist works closely with internal and external stakeholders ensuring a positive and engaging work environment for everyone. Proactive management of office facilities is a key responsibility, maintaining a safe, compliant and productive work environment for all employees.

The role also ensures compliance with legal and regulatory requirements, upholding workplace standards and organizational policies. As the central contact for HR-related concerns, this individual promotes a healthy organizational culture while advancing initiatives that strengthen employee engagement. Effectiveness in this role hinges on blending technical acumen with HR experience, adept prioritization skills and a high level of autonomy, all in service of advancing the client’s strategic vision.

FLSA & Pay

• Non-exempt

• $25.00 - $31.00 per hour, dependent upon experience and certifications

• $25.00 per month phone stipend

Working Hours

• M, 8:00 am – 5:30 pm

• T, 7:30 am – 5:30 pm

• W, 7:30 am – 5:30 pm

• T, 7:30 am – 5:30 pm

• F, 7:30 am – 12:00 pm

Holidays - Nine (9) Paid Holidays

Workplace Culture - Family First, Classic Casual

Perks

• Qualified Small Employer Health Reimbursement Account, available 1st of the month

• Life Insurance, available after 90 days of continuous employment

• Annual Professional Development Allowance – including paid recertification

• 401(k) with Employer Match, upon eligibility

Minimum Requirements

• Bachelor’s Degree in Human Resources, Business Administration or related field preferred.

• PHR/SHRM-CP certification preferred.

• 3 – 5 years of progressive experience in human resources.

• Expertise in recruitment, selection and employee engagement highly desirable.

• Proficient in MS Office 365 software and file storage/archival.

• Critical characteristics: active listening, management of personnel resources, speaking, coordination, writing, active learning, complex problem solving, critical thinking, judgment and decision making, social perceptiveness, time management, active engagement, instructing and service orientation.

• Valid Texas Driver’s License with acceptable Motor Vehicle Record (MVR) and background check is required.

Expectations

• Provides human resources and administrative support, including file management, data entry and documentation.

• Supports recruitment efforts, including creating job postings, candidate screening and interview coordination.

• Manages onboarding and offboarding processes to ensure a positive and compliant employee experience.

• Provides employee relations support by responding to inquiries related to Human Resources and general office operations, addressing routine issues and directing questions as needed.

• Provides support for performance management processes, including the enforcement of workplace standards and the tracking and documentation of employee evaluations.

• Assists with oversight of benefits administration, including enrollments, changes, communication and troubleshooting.

• Maintains accurate and confidential employee records in compliance with legal requirements.

• Ensures compliance with employment laws and organizational policies, updating procedures as required.

• Monitors daily office operations to ensure efficient, organized and productive workflows across administration and human resources.

• Assists in the oversight of office schedules, including meeting room bookings, vendor appointments and staff calendars as needed.

• Prepares and maintains administrative and human resources reports, metrics and administrative records.

• Serves as the liaison between departments to improve communication, streamline administrative and human resource processes and ensure all employees are informed of updates, policies and initiatives.

• Supports leadership by completing assigned strategic operational initiatives to align day-to-day administrative and human resource operations with organizational goals.

• Maintains safe and compliant office environment and coordinates disaster recovery and emergency response procedures.

• Contributes to company culture initiatives, including engagement programs and morale-building activities.

• Performs other duties, tasks and special projects as assigned.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day-to-day. The candidate selected for employment will be required to submit to a criminal background check, education verification and drug test.

Interested candidates should submit their resume, with salary requirements, via our career portal on our website at or contact us directly at (21 with any questions.