Jobs in Sunnyvale Ca Remote

3,063 positions found — Page 168

Key Account Manager Molecular Sales - San Francisco
Salary not disclosed
Santa Clara, CA 1 week ago

My client are the leader in molecular solutions used in diagnosing cancer and other disease states and need to hire a Molecular Product Specialist supporting the selling efforts for the West Coast.


They just received FDA clearance on some newer/disruptive products and need someone to work closely with the Regional Managers, Account Executives, and MSLs on the West Coast to drive adoption of these exciting new products. This is a high level role reporting to Director/Sr Management Team.


In this role you will:

  • Drive Acute Care Sales across a region stretching from California to Denver.
  • Act as the subject matter expert for any and all products or services.
  • Travel weekly working directly with Key Accounts, KOLs, and C - Level decision makers


Qualifications

  • BS Degree
  • Must have 5+ years of molecular/capital experience in sales.
  • Deep understanding of molecular diagnostics space.
  • Field Sales Trainer experience preferred.
  • Management experience is ok if you are fine with individual contributor role.
  • Ability to travel 2-3 nights per week.


Compensation - Benefits

  • Six Figure Base + Bonus + Full Benefits + 401k + Expenses
Not Specified
CCE Account Manager
Salary not disclosed
Santa Clara, CA 1 week ago

Why Belkorp Ag?

At Belkorp Ag, we are California’s Premier John Deere dealership, celebrated for our innovative dealership solutions and outstanding reputation among employees. With our forward-thinking approach, you’ll benefit from our investments in our dealership and warehouse infrastructure, gaining access to modern systems that streamline your work. Recognized for our commitment to our team, we offer a benefits package leading in our industry as a way of appreciating your contributions to our success.


Join us to advance your career with a company that invests in your growth, wellness, and the future of ag and construction.


Pay Range

  • Salary: $80,000 - $150,000 (includes salary plus commission). The listed pay range is an average return for the first year in this role. Total compensation varies depending on earned commission.


Benefits

We offer a competitive benefits package, including:

  • PTO & Sick Time: 3 weeks (120 hours) of paid time off and sick time in your first year.
  • Medical Coverage: 3 coverage options, with additional low-cost options available.
  • Vision & Dental: Affordable plans for you and your family.
  • Accident Insurance: Fully covered by the company for peace of mind.
  • Life Insurance: Provided at no cost.
  • Retirement: Competitive 401(k) plan with up to 4% employer contribution.
  • Telemedicine: Virtual healthcare consultations for you, your friends, and your family.
  • Pet Benefits: Pet insurance and access to virtual pet care services.
  • HSA/FSA: Manage your healthcare expenses with HSA and FSA options.


Position Summary

The CCE Account Manager / Outside Sales Representative is responsible for driving sales and expanding market share in the Compact Construction Equipment (CCE) sector. This role focuses on prospecting new leads, cultivating strong customer relationships, and delivering customized solutions to meet customer needs. You will spend at least 50% of your time prospecting new business and managing key accounts, ensuring that sales targets are met and customer expectations are exceeded.


Key Responsibilities:

  • Sales Development: Identify and develop new business opportunities through prospecting, cold calling, and networking within the compact construction industry.
  • Sales Targets: Meet or exceed sales volume and revenue objectives by securing new customers and growing existing accounts.
  • Customer Relationship Management: Build and maintain strong relationships with key accounts, ensuring satisfaction and long-term loyalty.
  • Solution Selling: Present and sell equipment, parts, labor, and technology solutions tailored to customer needs to drive profitability.
  • Product Knowledge: Maintain up-to-date knowledge of all product offerings, industry trends, and competitive equipment to effectively address customer needs.
  • Account Strategy: Develop individual account plans to address customer needs, influence purchasing decisions, and optimize sales opportunities.
  • Field Demonstrations: Conduct equipment field demos and presentations to showcase the value of products and services to prospective and existing customers.
  • Customer Support: Engage with dealership personnel, including AMS Consultants and Service Managers, to resolve customer inquiries and ensure seamless service delivery.
  • Market Expansion: Identify new opportunities for business growth within your territory, including prospects who could benefit from our products and services.
  • CRM Management: Use CRM tools to track sales activities, customer interactions, and keep account information up to date.
  • Industry Networking: Actively participate in industry associations, trade shows, and events to strengthen your network and stay informed on market trends.
  • Competitive Awareness: Monitor and communicate competitive activities and industry changes to management.
  • Training & Development: Attend sales training events and seminars to continually improve sales techniques and product knowledge.
  • Safety and Compliance: Adhere to safety policies and ensure all sales activities are conducted in line with company guidelines.


Experience, Education, Skills, and Knowledge

  • Bachelor’s degree in business, construction, or related field, or equivalent experience.
  • Solid sales skills with a track record of meeting sales targets and developing customer relationships.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to work independently and manage time effectively in a flexible, field-based environment.
  • Must be eligible to be insured by the company's auto insurance policy.


Essential Job Functions

  • Lifting, pushing, and pulling up to 35 pounds
  • Sitting up to 5 hours a day
  • Walking or standing up to 5 hours a day
  • Squatting/kneeling up to .5 hours a day
  • Computer/Keyboard work up to 5 hours a day
  • Repetitive Hand Use up to hours a day 7 hours a day
  • Driving up to 7 hours a day
Not Specified
DFT Engineer
Salary not disclosed
Campbell, CA 1 week ago

We are looking for an experienced engineer to drive post-silicon structural test debug and pattern optimization for high-volume production devices.


Key Responsibilities:

  • Own post-silicon debug of ATPG, MBIST, and Boundary Scan patterns
  • Analyze silicon failures and drive corrective actions with ATE and design teams
  • Regenerate, validate, and release production-ready test patterns using Siemens DFT tools
  • Correlate tester data with design intent to identify coverage gaps
  • Improve yield, coverage, and overall test robustness
Not Specified
Landscape Management Account Manager
Salary not disclosed
Palo Alto, CA 1 week ago

At Gothic Landscape, we are about delivering extraordinary customer service, building authentic relationships not only with our clients, but with our teams. With ingenuity, vision and dedication, we transform landscapes that become the places people play, work and live. As the largest family-owned and operated landscaping company in the nation, we never forget why we do what we do… and who makes it all possible. Together, we create something unique that keeps on growing year after year.


Are you our next great LANDSCAPE MANAGEMENT ACCOUNT MANAGER? If you enjoy working outdoors in a fast-paced environment while providing quality and timely customer service to our clients and managing our production crews, we want you to apply today!


This position is located in East Palo Alto, CA


HIGHLIGHTS of what our Account Managers will do, but not limited to:

  • Create strong relationships with our customers through communication and service, ensuring they receive quality, timely service on their projects
  • Manage crew members as needed including: morning dispatch, performance management, addressing complaints, and planning, assigning or directing work load
  • Provide proactive site quality reviews and communicate assessments internally and externally
  • Network and earn referrals to help the branch achieve its new growth objectives
  • Lead the branch in growing its base contracts in the targeted market segments and geographic locations
  • Assist the branch team in achieving its overall objectives of quality, retention, growth and profitability


Are you the right fit for this role?

SKILLS & EXPERIENCE that are necessary as an Account Manager will include, but not limited to:

  • 5 years+ of client & crew management experience within the commercial landscape industry with a proven track record of managing a large client portfolio is highly preferred
  • 2 or 4-year college degree in a related field and/or, have a minimum of 2-3 years landscape/horticulture experience preferred to include training and managing multiple crew members/gardeners
  • 3 years of strong customer service, sales and communication experience, or combined comparable experience
  • Sound time management and organizational skills with a strong work ethic
  • Strong interpersonal verbal & written skills are a must with the ability to write and present proposals and bids
  • Experience in consultative sales to clients for additional services


PERKS and PLUSES:

  • Healthcare benefit program & 401K match program
  • 9 paid HOLIDAYS per year with paid VACATION & SICK leave
  • Company paid take home vehicle, cell phone & laptop
  • Fun and fast-paced working environment with a great work-life balance
  • Paid training/certification and career advancement
  • Gothic’s company culture fosters growth, inspires longevity and rewards mutual loyalty


SALARY RANGE:

  • $95,000 - $105,000 per year (specific compensation may vary based on overall skills, experience and location)
  • Annual Bonus potential (specific compensation may vary based on overall branch & individual performance)


Here at Gothic Landscape, we believe that your success is our success. The only thing missing is YOU. Apply Today!


OUR EEO POLICY

We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, uniform service member and veteran status, marital status, pregnancy, age, national origin, ancestry, citizenship status, disability, protected medical condition, genetic information, sexual orientation, or any other protected status in accordance with all applicable federal, state, and local laws.

Not Specified
RN – Case Manager/ Utilization Review
Salary not disclosed
Santa Clara, CA 1 week ago

Immediate need for a talented RN – Case Manager/ Utilization Review. This is a 03+ months contract opportunity with long-term potential and is located in Santa Clara, CA (Onsite). Please review the job description below and contact me ASAP if you are interested.


Job ID: 26-03817


Pay Range: $75 - $90/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).


Key Responsibilities


  • Schedule: 8:00 AM – 4:30 PM
  • 5 days/week including
  • Perform daily pre-admission, admission, and concurrent utilization reviews
  • Determine appropriate levels of care using clinical guidelines and policies
  • Coordinate inpatient discharge planning and transitions of care
  • Participate in multidisciplinary rounds with physicians and care teams
  • Communicate discharge plans with patients, families, and external providers
  • Arrange transfers, post-acute services, and obtain authorizations as needed
  • Ensure continuity of care through accurate documentation and follow-up
  • Maintain compliance with federal, state, and institutional regulations
  • Educate care teams on utilization and care coordination processes


Key Requirements and Technology Experience;


  • Key skills; Inpatient Case Management & Discharge Planning
  • Utilization Management / Utilization Review (UM/UR)
  • Acute hospital experience (inpatient setting)
  • Knowledge of CMS, DMHC, NCQA, TJC, HIPAA, EMTALA
  • Strong interdisciplinary communication and care coordination
  • Ability to independently manage inpatient caseloads
  • Healthcare benefit interpretation and authorization coordination
  • Graduate of an accredited school of nursing
  • Diploma or Associate Degree in Nursing (ADN) required
  • Active California RN License (Required)
  • BLS Certification (Required)
  • Minimum 2 years of experience in:
  • Utilization Management
  • Case Management
  • Discharge Planning
  • Recent acute inpatient hospital experience
  • Ability to work rotating schedules and every other weekend
  • Comfortable working in a Labor/Management Partnership environment
  • Bachelor’s degree in Nursing or healthcare-related field
  • Master’s degree in Case Management


Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Not Specified
Data Science Sr Analyst (Hybrid)
Salary not disclosed

*At Securian Financial the internal position title is Data Science Sr Analyst or Data Science Consultant. The title and salary will be determined based on experience and applied skills.*

Summary

As an Operational Support Data Scientist at Securian Financial, you will bridge advanced analytics and day-to-day business operations by designing, deploying, monitoring, and continuously improving AI-driven solutions that support enterprise processes.

This role focuses on supporting reliable, scalable, and explainable AI solutions that enhance operational efficiency, decision support, customer experience, and risk management across Digital, Marketing, Sales, and Servicing functions.

You will operate at the intersection of data science, MLOps, and the business - ensuring models are maintained, enhanced, monitored, and aligned with Securian's Enterprise Data Strategy Vision and Operating Principles.

Responsibilities include but are not limited to:

AI Solution Development & Deployment

  • Work with business teams to enhance existing solutions to enhance and optimize existing AI/ML solutions.

  • Deploy and manage solutions using cloud-native tools (e.g., AWS SageMaker).

Operational Model Support & Optimization

  • Monitor model performance, data drift, and operational KPIs.

  • Troubleshoot production issues and continuously enhance and optimize models for performance, stability, and cost efficiency.

  • Establish measurement frameworks to quantify operational impact of deployed solutions.

Data Engineering & Analytical Execution

  • Transform structured, semi-structured, and unstructured data into actionable features and insights.

  • Perform exploratory analysis and visualization to identify operational improvement opportunities.

  • Collaborate with engineering teams to productionize data solutions.

Stakeholder Engagement & Explainability

  • Partner with cross-functional operational stakeholders to understand business workflows and translate them into AI-enabled solutions.

  • Communicate complex AI methodologies and results clearly to technical and non-technical audiences.

  • Ensure model transparency, explainability, fairness, and ethical AI application in alignment with enterprise governance standards.

Required Qualifications

  • Demonstrated experience developing, deploying, or supporting production AI/ML models in cloud environments.

  • Strong proficiency in Python and experience with tools such as AWS SageMaker and GitHub.

  • Experience building operationalized data science solutions (not just prototypes).

  • Strong understanding of statistical modeling, machine learning algorithms, and model validation techniques.

  • Ability to clearly explain technical concepts, model outputs, and operational trade-offs to stakeholders.

  • Strong ethical judgment with a commitment to responsible and unbiased AI development.

Preferred Qualifications

  • 2+ years of hands-on experience in data science, applied AI, or machine learning.

  • Experience supporting AI solutions in operational or production environments.

  • Familiarity with MLOps practices, model governance frameworks, and automation tooling.

  • Experience working in regulated industries (financial services preferred).

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

$72,000.00 - $134,000.00

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

  • We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

  • Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

  • Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

  • Mental Wellness and Disability

  • Pride at Securian Financial

  • Securian Young Professionals Network

  • Securian Multicultural Network

  • Securian Women and Allies Network

  • Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here


Remote working/work at home options are available for this role.
Not Specified
Quality Assurance Analyst II (Hybrid)
Salary not disclosed
Chicago, IL, Hybrid 2 days ago

Quality Assurance Analyst II (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Quality Assurance Analyst II on our AMA Insurance team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Quality Assurance Analyst II, you will be responsible for executing quality assurance activities
throughout the software development lifecycle. This role focuses on designing and
executing test plans, validating functional requirements, identifying defects, and
collaborating with internal teams to support successful deployment of reliable
software. This role ensures software meets defined technical specifications and
business requirements through established QA processes and testing practices.

RESPONSIBILITIES:

Test Planning and Test Case Development

  • Define testing scope by developing comprehensive test
    plans
  • Ensure project timelines for testing are adhered to
  • Create detailed, reusable test cases and scripts
  • Ensure test cases cover all functional, performance
    and security scenarios

Test Execution, Validation, Regression Testing and Defect Management

  • Executes manual and
    automated testing to ensure all functional requirements are successfully
    processed
  • Re-test existing
    features after new code is added to ensure no new defects were introduced
  • Identify, document, and track software bugs. Collaborate with development team to resolve
    issues

Release Readiness and Collaboration

  • Conduct smoke testing to validate release readiness
  • Provide testing results, risk assessments, and
    recommendations to stakeholders to support release decisions
  • Participate in Agile ceremonies, such as sprint
    planning and code reviews
  • Provide feedback on testability and potential risks
    early in the cycle

May include other responsibilities as assigned

REQUIREMENTS:

  1. Bachelor's degree preferred or equivalent work experience and HS diploma/equivalent education required
  2. 3+ years of experience in quality assurance,
    with recent hands-on QA practice
  3. Demonstrated experience testing Life and Disability
    insurance applications or systems
  4. Demonstrated ability
    to multi-task and effectively manage multiple, concurrent projects to succed in
    a results driven environment
  5. Polished interpersonal
    skills, including relationship building skills
  6. Strong verbal and
    written communication skills to effectively communicate with all levels of
    management and staff
  7. Demonstrated
    experience in transactional testing scenarios
  8. Must be very detailed oriented and very
    sensitive to deadlines
  9. Strong problem-solving
    skills
  10. Ability to work
    independently or in a team setting equally effectively
  11. Ability to work
    effectively in a fast-paced environment with competing priorities and delivery
    timelines

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

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Remote working/work at home options are available for this role.
Not Specified
Executive Underwriting - Hybrid - Large Accounts - De Witt, NY
Salary not disclosed
De Witt, NY, Hybrid 2 days ago
Back Executive Underwriting - Hybrid - Large Accounts #3818 Multiple Locations Apply X Facebook LinkedIn Email Copy Job Description:

In this position, you will underwrite new and renewal business which includes solicitation, selection and pricing of highly complex multi-line risks (workers compensation, commercial auto, general liability). You will actively and creatively pursue new commercial insurance solutions including guaranteed cost, large deductible and retro account opportunities throughout the territory through your network of national and regional brokers and agents. Maintain and develop prospects in order to have a strong base of future opportunities to build your large account book. Contribute to the development of broker and agency management strategies and lead the development and execution of relationship management plans.



Responsibilities:





  • Analyze, select and profitably price coverage for commercial risks and determine terms and conditions of coverage on new and renewal business.

  • Apply and conform to underwriting rules and guidelines, rating manuals, insurance laws/ regulations.

  • Utilize a consultative selling approach to generate new business consistent with underwriting strategy and in coordination with service team members to include accurately assessing the needs of the broker and the client and formulating solutions that effectively address those needs.

  • Analyze underwriting & marketing activities and corresponding results; prepare reports to management.

  • Mentor and provide technical training and guidance to coworkers.

  • Determine, coordinate and direct account management activities with various departments.

  • Negotiate and deliver proposals to producers and buyers.

  • Develop and maintain client relationships and coordinate service team efforts.

  • Identify opportunities for organizational improvement and recommend solutions.

  • Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.



Requirements:



  • Bachelor's degree or equivalent experience required.

  • 7 years of casualty underwriting with an insurance carrier required

  • Advanced understanding and technical knowledge of underwriting mechanics and fundamentals

  • Advanced knowledge of casualty coverage and loss sensitive deal structures (retrospective rating, large deductible, captive, and self-insurance). Additional knowledge in financial analysis, account management and collateral management is desired.

  • Advanced knowledge of local and regional market conditions as well as industry trends.

  • Advanced knowledge of underwriting territory and strong relationships with the local distribution network (local and regional agents, national and regional brokers, and select consultants).

  • Demonstrated proficiency in the successful marketing and prospecting of business opportunities, as well as, relationship building and agency management skills.

  • Ability to create a presence that conveys interest, conviction, and energy in maintaining relationships with external business partners.

  • Strong ability to effectively communicate verbally and in writing to uncover business needs.

  • Ability to foster creative solutions that resonate with external business partners.

  • Ability to interact with various levels of management and support personnel.

  • Advanced skills in marketing, analysis, decision making/problem solving, planning and organizing; sales and negotiation and mathematical proficiency.

  • Strong desire to work collaboratively and foster a team oriented environment with Claims, Risk Control and other departments.

  • Willingness to travel for business purposes. Underwriters are expected to be visible with their agents and brokers in order to develop and maintain solid relationships and generate an adequate flow of qualified business.

  • Chartered Property Casualty Underwriter (CPCU); Associate in Risk Management designation or other professional designations are desired.



Remote working/work at home options are available for this role.
Not Specified
Customer Success Manager (Hybrid)
🏢 American Medical Association
Salary not disclosed
Chicago, IL, Hybrid 2 days ago

Customer Success Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Customer Success Manager on our Marketing & Member Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Customer Success Manager, you will be responsible for ensuring best-in-class customer experience and product usage for all group membership institutions. This role will be a point of customer contact and work closely with day-to-day program administrators to understand their needs, tailor solutions, execute product onboarding/training, and implement outreach programs to increase engagement KPIs. The AMA Customer Success Team represents AMA externally, creates and maintains a robust case study and testimonials library, and provides recommendations for optimizing products to drive group membership growth and increase customer/member engagement.

RESPONSIBILITIES:

Customer Onboarding
  • Maintain a comprehensive understanding of target audience needs, issues, and relationships to enhance
  • existing programs.
  • Work with sales and product team to guide customers through the onboarding process, ensuring they understand the product/service and its features and have clearly defined KPIs.
  • Provide robust training and onboarding experience that leads to learner activation and engagement.
  • Identify opportunities for upselling/cross-selling group membership curriculum, content, and membership benefits.
  • Maintain a deep understanding of the company's products/services and stay updated on new features and enhancements.
Customer Relationship Management
  • Continuously work to improve customer experience, build trust, transparency, and safeguard/increase customer retention.
  • Establish and maintain customer relationships and provide high-level technical and product support. Address customer concerns, inquiries, and issues promptly and effectively.
  • Collaborate with internal teams (e.g., support, sales, product) to ensure outreach programs and communication tactics are optimized and drive KPIs.
  • Identify satisfied customers and secure/curate testimonials and/or case studies.
  • Assist with recognition program to reward/amplify top customers/institutions.
Customer Performance
  • Research, monitor, report, and recognize customer performance.
  • Ensure accurate and comprehensive data reporting through CX digital monitoring tools and product analytics.
  • Produce regular reports on customer success metrics and key performance indicators.
  • Utilize Salesforce to document customer interactions and maintain accurate customer data.

May include other responsibilities as assigned

REQUIREMENTS:

  1. Bachelor's degree in healthcare administration, business, communications, or related field required.
  2. Minimum of 5+ years account management and customer relationship management experience required.
  3. Previous experience in graduate medical education administration or related healthcare account/relationship management roles, preferred.
  4. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
  5. Analytical, goal-oriented, and creative individual with excellent communication skills (written and verbal) able to excel in a matrixed environment and strong client management skills.
  6. Experience developing and maintaining customer relationships as well as driving programs/products forward to successful completion and growth.
  7. Strong external presence to communicate with external stakeholders and customers.
  8. Familiarity with accreditation standards, particularly ACGME regulations and LCME standards, is a plus.
  9. Familiarity with learning management systems/online education programs
  10. Some travel required.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

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Remote working/work at home options are available for this role.
Not Specified
Online Part-Time Lecturers - College of Nursing
Salary not disclosed

College of Nursing and Health Sciences


Departments of Community Health and Adult Health Nursing


Online Part-Time Lecturers


The Nursing Departments invite dedicated and experienced faculty who are interested in Online Part-time Lecturer (PTL) opportunities at the undergraduate and graduate levels for didactic and practicum assignments. Online Part-time faculty are expected to teach in an asynchronous online format through our learning management system (LMS), engage in course-based continuous quality improvement/assessment per college processes, and be committed to rapid pedagogical and other academic process changes. Up-to-date vaccinations may be necessary as driven by environmental and practice conditions.


Opportunities for Undergraduate and Graduate Level Teaching


Opportunities primarily include didactic teaching in the RN-BSN, Accelerated BSN, MS (Nursing Education & Global Health Tracks), and DNP Tracks. Opportunities for practicum teaching may also be available.


Educational Requirements - Undergraduate-Level Teaching


Individuals will have a minimum of a master's degree in nursing from an accredited institution and clinical practice experience as required for the teaching assignment.


Educational Requirements - Graduate-Level Teaching


Individuals will have the appropriate level graduate degree in nursing or related field, from an accredited institution, and clinical practice experience as required for the teaching assignment. If terminal degree is in related field, then a master's degree in nursing is required.


Minimum Teaching Qualifications and Competencies



  • Minimum of two years full-time or more online asynchronous teaching experience in higher education [or the equivalent part-time teaching experience].
  • Proficiency with Learning Management Systems (LMS) such as Canvas or Blackboard.
  • Proficiency with multimedia tools and educational technologies.
  • Strong organizational, communication, and interpersonal skills.
  • Ability to work independently and manage course and time effectively.
  • Commitment to fostering an inclusive and supportive learning environment.

All individuals will have an active RN license in Massachusetts per the Massachusetts Board of Nursing Registration.


Preferred Teaching Qualifications & Competencies



  • National Certification in Online Learning, for example Quality Matters, Online Learning Consortium or Sloan

OR



  • Certification in online teaching or e-learning delivered through a learning management system (LMS).

Key Responsibilities



  • The instructor will be responsible for delivering online course content, engaging with students through our LMS, and providing timely feedback and support
  • Facilitate best practices in student learning and engagement through effective responsive communication, discussion forums, generating multimedia content, and interactive assignments.
  • Utilize the LMS to manage course administration, including course material updates, organizing and administering course exams and reviews, managing course grades, and tracking student participation.
  • Monitor and assess student progress, provide constructive feedback and support, and promote positive learning experiences.
  • Maintain appropriate communication channels and participate in course meetings with the program leadership and faculty team.
  • Participate in professional development opportunities and stay updated with the latest and best practices in online education.

Additional Information


One of five colleges at the university, The College of Nursing and Health Sciences has an enrollment of over 700 nursing students, including traditional, accelerated, and RN-BS undergraduates as well as graduate students in Master's, DNP, and PhD programs. All programs are fully accredited by the CCNE through 2026.


Instructions


Please submit a letter of interest, current resume, and the contact information for three professional references.


Individuals must be authorized for employment in the U.S. Employment-based visa sponsorship is not available.


This campaign emphasizes ongoing opportunities and invites qualified individuals to express their interest in working as a part-time lecturer at the University of Massachusetts Dartmouth, rather than seeking applications for a specific position. Your information will be reviewed, and if your skillset and qualifications align, you will be contacted and invited to apply to positions as they become available.


Remote working/work at home options are available for this role.
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