Jobs in Sunland

Position: Customer Support Associate (On-site LA)

Compensation: Base Pay: $23.00–$26.00/hour + Uncapped bonus earning potential

Target Total Compensation (TTC): Top performers consistently exceed $36.40 per hour (reflecting a 40%+ increase over base pay).

Location: North Hollywood, CA

Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand in North Hollywood, LA. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.

Responsibilities:

• Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience.
• Become Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.
• Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.
• Utilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences.
• Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify.
• Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.

Ideal Profile:

• 1-2+ years of proven customer support expertise in fast-paced, high-stakes environments
• Master of professional communication with ability to command high volume inquiries
• Fast and accurate typist: 50+ WPM required
• Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify
• Excited by technology and sees AI as a partner that enhances skills

The Puffy DNA

We're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size.

• Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.
• Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively.
• Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.
• Go All-In: When the mission demands it, we rally as one team to cross the finish line.

Your Total Compensation & Benefits

Compensation:

• Base: $23–$26/hour + unlimited and uncapped bonus earning potential

Health & Protection:

• Comprehensive medical, dental, and vision insurance

Time Off:

• Generous Paid Time Off (PTO) + US Public holidays

Work Environment:

• Access to AI-native tool stack
• Learning & development opportunities
• International team collaboration (14+ nationalities)

Other Benefits:

• 401(k) with Company Match
• Free Puffy mattress after 6 months
• $1,000 Puffy/Halo Board store credit after 1 year

Ready to Shape Your Story?

Click "Apply" and take the first step.

About Us

Posh Peanut is a fast-growing, design-obsessed baby and kids brand built for the modern parent. We are digitally native, move quickly, experiment boldly, and attract A-talent who want to build something culturally relevant and genuinely loved.

Role

We are seeking a Head of Ecommerce to own and evolve Posh Peanut’s digital flagship. This leader is responsible for the daily health of the site while shaping the roadmap that drives growth, profitability, and customer loyalty. The role blends strategy and hands-on execution across merchandising, optimization, analytics, and platform management, partnering closely with Planning, Buying, Brand, Creative, Performance Marketing, and Executive leadership.

What You’ll Do

Strategy, Operations & Merchandising

• Define the short and long-term ecommerce growth strategy aligned to company revenue, margin, and customer goals
• Manage day-to-day performance of the Shopify Plus storefront
• Oversee site merchandising including launches, promotions, and content updates
• Partner with Planning and Buying to align inventory visibility and sell-through

Optimization, Analytics & Discoverability

• Lead CRO strategy, A/B testing, personalization, and UX improvements
• Build and maintain reporting across revenue, conversion, AOV, and key site metrics
• Translate insights into clear recommendations and initiatives
• Own SEO foundations and drive AEO, GEO and agentic commerce

Technology & Leadership

• Define and manage the ecommerce tech roadmap and third-party development partner
• Build and manage a high-performing ecommerce team
• Collaborate cross-functionally with Brand, Creative, Performance, Planning, Finance, and Operations to deliver unified digital experiences

Retention & Lifecycle

• Ideally oversee retention strategy including email, SMS, and loyalty programs
• Partner with CRM and performance teams on segmentation, automation, and personalization efforts

What You’ll Bring

• 10+ years of direct-to-consumer ecommerce experience, ideally in apparel or lifestyle
• Deep hands-on expertise with Shopify Plus
• Proven success improving conversion, revenue, and customer lifetime value through testing and optimization
• Strong analytical skills with the ability to turn data into action
• Experience managing external developers and technology vendors
• Demonstrated team leadership and cross-functional influence
• Nice to have: Klaviyo, Attentive, Algolia
• Comfortable operating in a fast-paced, test-and-learn environment

Hybrid role based in Glendale, CA with an expectation of approximately three in-office days per week.

About the Company

Posh Peanut is one of the fastest-growing DTC brands in the children’s apparel space, loved by millions of families around the world. We specialize in ultra-soft, premium bamboo apparel for babies, kids, and families—known for our bold prints, elevated details, and signature Päpook® fabric. Built from a small LA-based business into a household name, we’re driven by creativity, passion, and the mission to make every moment with your little ones feel magical. If you’re excited by fast growth, big ideas, and building something extraordinary, we’d love to hear from you!

Location: Glendale, CA

Reports To: Planning Director

Overview

The Senior Buyer is responsible for building and executing profitable assortments that drive sales, margin, and inventory productivity across multiple channels (DTC, Wholesale, Amazon). This role owns seasonal and in-season buying decisions while leveraging planning insights to optimize inventory flow and replenishment.

This role requires a seasoned buyer with strong analytical capability, excellent business judgment, and the ability to translate data into decisive buying actions in a fast-paced environment.

Key Responsibilities

Buying & Assortment Ownership

• Own buys for assigned categories, building balanced assortments that align with brand strategy, customer demand, and financial targets.
• Partner with Merchandising and Planning to incorporate historical performance, trend direction, and future product strategies into buy decisions.
• Identify growth opportunities, white space, and category expansion opportunities.
• Ensure assortments are competitive in price architecture, depth, and flow.

Financial Management

• Align buys to company and category forecasts to achieve revenue, margin, turn, and inventory productivity goals.
• Monitor business weekly and take in-season actions including rebuys, cancellations, and receipt shifts.
• Maintain disciplined receipt flow to support newness, replenishment, and lifecycle management.
• Track launch timing, receipt flow, quantities, and delivery accuracy to support inventory integrity.
• Partner with internal teams to manage changes, reorders, and delivery shifts as needed.

Replenishment & Demand Planning Insights

• Leverage forecasting and hindsight analysis to inform buys at the collection and size level.
• Review replenishment performance and recommend rebuys and exits.

Inventory Optimization & Channel Strategy

• Optimize inventory efficiency across channels by identifying transfer opportunities between DTC, Wholesale, and Amazon.
• Monitor sell-through, weeks on hand, and stock balance to maximize revenue and minimize markdown exposure.
• Support strategies that improve working capital and inventory turns.

Analytics & Business Reporting

• Analyze large data sets to generate actionable insights that drive buying decisions.
• Build and maintain tools and reporting in Excel. Use reporting to communicate product performance to key stakeholders and cross-functional teams.
• Identify business performance gaps and recommend corrective actions.

Cross-Functional Leadership

• Partner closely with Merchandising, Planning, Marketing, and Leadership teams.
• Communicate clearly with stakeholders at all levels on buys, risks, opportunities, and actions.
• Operate with a hands-on, entrepreneurial mindset in a dynamic environment.

Qualifications & Experience

• 5+ years of experience as a senior-level Buyer within a branded, ecommerce / DTC environment (apparel or accessories strongly preferred).
• Strong ownership of assortment strategy, buying execution, and in-season management.
• Working knowledge of demand forecasting, replenishment planning, and OTB process.
• Proven track record of delivering sales, margin, and inventory results.
• Advanced Excel proficiency
• Strong analytical skills with the ability to translate data into commercial decisions.
• Creative problem solver with a self-starter mindset.
• Excellent communication, organizational, and stakeholder management skills.
• Experience working with business intelligence platforms (eg Tableau) a plus.

Posh Peanut is an equal opportunity employer committed to cultural diversity in the workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

Description

Ready for more than just a job? Build a career with purpose. At Lactalis in the USA, we believe in promoting from within and giving our employees meaningful opportunities to learn, grow, and thrive. Whether you're just starting out or bringing years of experience, we'll provide the tools and support you need to succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Karoun Dairies, part of the Lactalis family of companies, is currently hiring a Trade Marketing Manager , based in San Fernando, California.

The Trade Marketing Manager is responsible to Lead B2B and B2C Retail Marketing initiatives in close collaboration with Sales and Marketing teams to enhance brand visibility, drive product performance, and ensure strategic execution at the point of sale.

From your EXPERTISE to ours

Key responsibilities for this position include:

Pillars To Success:

• Strategic Planning & Execution
• Develop and implement trade marketing plans aligned with brand and commercial objectives.
• Manage the full cycle: planning, budgeting, execution, and performance tracking.
• Retail Program Management
• Coordinate demos, discounts, campaigns, schematics, and public events.
• Ensure consistent and high-quality execution across retail channels.
• Cross-Functional Collaboration
• Partner with Sales and Marketing to align trade strategies with business goals.
• Serve as the link between field execution and brand strategy.
• Store Visits & Market Insights
• Conduct weekly store visits to:
• Monitor pricing, out-of-stocks (OOS), inventory, product placement, and presentation.
• Benchmark against competitors and identify emerging trends or new product launches.
• Share actionable insights with internal teams.
• Performance Analysis
• Track and report KPIs for all trade initiatives.
• Leverage data to refine strategies and improve ROI.
• Assist in preparing, planning, and actively managing an annual trade marketing budget
• Help execute retailer-specific digital marketing campaigns including banner ads, social media, brand pages etc.
• Planning and execution, including promotional, digital, and in-store shopper marketing activation, and E-commerce programs for our Karoun brand(s).
• Develop Shopper Point of Sale material & own inventory tracking.
• Execute digital coupons, analyze results, and present them to the Sales and Marketing Teams.
• Develop sell sheets and communicate with the appropriate stakeholders.
• Manage the calendar of all shopper Marketing and E-Commerce activities.
• Help analyze campaigns by working with Lactalis Category Management team in pulling syndicated data such as IRI.
• Gather creative assets from the Marketing Teams for relevant campaigns and coordinate with vendors.
• Help analyze E-Commerce activations by pulling reports and interpreting results.
• Help develop and publish A+ product content for E-Commerce uses in collaboration with vendors and Marketing.
• Pricing and Competitive Analysis by checking stores for all classes of trade on a regular basis and reporting to team.
• Manage Customer Portals/Digital Deals, responsible for monitoring our online presence through customer portals.
• Work closely with our Marketing Manager to plan demo activity for our items.
• Work with Head of Marketing, marketing team, and sales in planning customer specific trade and marketing promotional calendars.
• Maintenance of Current Programs for All Customers, including promotional and new item contracts.
• Assist in preparation of food shows and attend events as needed.
• Responsible for managing the entire sample request proces.
• Attend select virtual and in-person calls with customers, including customer buying and marketing team.
• Developing and executing the Trade Marketing Plan in line with sales and marketing objectives.
• Improving brand presence and campaign execution across trade through excellence in in-store planning, execution, and tracking in alignment with the monthly, quarterly, and/or annual marketing priorities.
• Leading and implementing channel-specific marketing strategies and plans for assigned retailers or consumers..
• Conceptualizing and executing trade promotions and rolling out impactful in-store campaigns in collaboration with marketing and sales teams.
• Leading activation programs with partners to improve brand visibility.
• Analyzing the points of sales regularly to ensure that the brand is visible, and also confirm guidelines are respected..
• Update the competitor database by documenting new competitors, new products or developments, product prices, location, and customer feedback on competitors' products.
• Generate social media campaigns and activities to further increase brand awareness and exposure in liaison with marketing team.
• Identify marketing and PR opportunities as well as networking events.
• Organize and execute promotions including store, supermarket promotions and samplings.
• Report and evaluate the effectiveness of all marketing activities.
• Report on trade presence

This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these Essential Duties and Responsibilities.

From your STORY to ours

Qualified applicants will contribute the following:

Desired attributes

• Proven experience in B2B and B2C retail environments, preferably in Consumer Packaged Goods (CPG)-ideally dairy.
• Strong project management skills with the ability to juggle multiple initiatives.
• Field-oriented mindset with hands-on experience in store-level execution.
• Analytical and data-driven, with a focus on KPI tracking and actionable insights.
• Excellent communication and collaboration skills across departments.
• Proficient in budget planning and resource allocation.
• Highly proactive, detail-oriented, and results-focused.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Expert in internal and external relationship building and management
• Organization, flexibility, and the ability to prioritize and manage diverse activities simultaneously.
• Dynamic, problem-solver with an Innovative and creative mindset.
• Strong communication, presentation, negotiation and influencing skills.
• Attention to detail and quality control.
• Passionate about delivering optimal results
• Always maintains effective working relationship despite any difficulties caused by conflicting roles or differing viewpoints.
• Will resolve differences of opinion by seeking mutually acceptable solutions.
• Contributes to a supportive team environment by providing support and back up to team members and sharing expertise with others.
• Seeks feedback from other team members.
• Is highly motivated and energetic and has "can do" attitude.
• Is able to work in teams from across the organization, not just within their area of specialty
• Statistical aptitude and/or database knowledge
• Willingness to continue developing and growing in the marketing field and responsibilities
• Highly organized with experience managing multiple projects and priorities while managing workflow in a deadline-driven and service-focused environment.
• Strong interpersonal skills including ability to maintain strong professional relationships with a diverse range of groups, and associates in different locations.
• Knowledge of syndicated data such as IRI a plus.
• Good problem-solving skills.
• Excellent attention to detail.
• Some practical experience through prior internships or professional experiences in E-Commerce and/or Consumer Packaged Goods (CPG) preferred.
• Knowledge of syndication channels and content service providers (moved from Education)

Requirements

Education and Specific Experience Requirements

• BA in Marketing, Business, or related field or equivalent discipline preferred
• A minimum of Five years' experience in trade marketing, brand marketing, or marketing management (experience in the food industry would be an asset)
• Experience managing a brand across multiple markets.
• Experience in management and execution of budgets
• Proficiency with Microsoft programs
• Knowledge, Skills, and Abilities Requirements
• You have prior experience in Trade Marketing.* Understanding of grocery purchasing behavior and the Consumer-Packaged Goods marketplace.
• 1-2 years of retail, sales, event or trade marketing experience, e-commerce preferred.

Skills/Abilities

• Strong organizational skills and attention to detail.
• Must be self-motivated, organized and possess strong problem-solving skills.
• A curious self-starter, able to work independently without excessive oversight
• An effective multi-tasker that can set priorities and schedule work activities
• Ability to effectively present information to management.
• Interpersonal and communication skills.
• Ability to present, converse and report professionally to Lactalis Leadership.
• Teamwork, good communication skills to work closely across departments.
• Should possess strong communication and organization skills
• Ability to manage multiple projects in a fast-changing environment.
• Highly motivated, dynamic, efficient, and fast learning
• Positive attitude, flexibility and a strong work ethic are critical to thriving in this position.
• You have strong communication & interpersonal skills.
• You have strong analytical skills and are comfortable dealing with numerical data.
• You thrive in matrix environments and are adept at influencing and coordinating with different stakeholders.

Other

- Ability to travel as needed domestically, approx.. 85% of the time. Overnight as needed.

- Marketing position does require driving to attend brand exposure opportunities, retail stores, meetings, events, shows, broker business relation matters, business/product related prospects

This is an on-site position.

Full-Time

Overtime/weekends

Eligibility to participate in Incentive Plan.

Physical Demands

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Essential Duties and Responsibilities of this job.

Office: While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.? This is largely a sedentary role sitting at a computer for an extended period;? However, this would require the ability to move around within an office environment and bend or stand as necessary and to?move about inside the office to access file cabinets, office machinery, etc.?Regularly communicates with others both verbally and in writing to convey information.?? Air travel required when active participation in meetings outside the office are deemed necessary.?

Work Environment

The Work Environment characteristics described here are representative of those an employee encounters while performing the Essential Functions and Responsibilities of this job.

Office: This job operates in a professional office environment with moderate noise and distractions in an open office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and fax machines.? This job requires interaction with others on a regularly basis.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations

Engagement Trainer Part Time

Our sales team needs an engaging individual to effectively train our Event Specialists to engage with consumers and increase sales. This part time Engagement Trainer job is accountable for the in-store training of Event Specialists, onboarding of new employees and developing positive relationships with store personnel. The ideal employee trainer is friendly, outgoing and able to train employees in a clear and concise manner. If you feel you can train and motivate our retail team to make the sale and generate excitement, we encourage you to apply. When you work for Advantage Solutions, you become part of the largest sales and marketing agency in North America where you will receive great training and competitive pay rates.

Responsibilities:

• Meet the associate in the store on their first day and demonstrate how to set up, conduct and break down a product demonstration.
• Introduce the ES to the store management team and review protocol for contact and engagement with store management.
• Understand store's engagement goals and work to support.
• Consistently visit the store on a regular schedule.
• Conduct performance audits with the store management team.
• Work with ES on a regular schedule, to continue training in support of event management, customer engagement, store relationship building and salesmanship.

Qualifications:

• (Required) High School Diploma or GEDor equivalent experience.
• 2-3 years' experience in event marketing, demonstrations, customer service, sales, retail/grocery, or coaching for improvement is highly desirable.
• Excellent customer service orientation.
• Comfortable coaching for improvement from a positive point of view.
• Self -starter and ability to work independently to achieve goals.
• Ability to work effectively with management.
• Must be comfortable engaging with the public, talking with consumers and recommending product sales.
• Basic computer skills including familiarity with Word, Excel, and Internet usage.
• Must pass online Food Safety training exam (all training hours will be paid for by the Company).
• Compliance with all food safety requirements and regulations.

Job Will Remain Open Until Filled

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Engagement Trainer is accountable for working directly with the event specialist in store to facilitate job training, onboarding of new employees and developing positive relationships with store personnel. Engagement Trainers are also accountable for the overall engagement experience for each event executed by the event specialists in their geography.

Essential Job Duties and Responsibilities

On-board new Event Specialists (ES)

• Meet the associate in the store on their first day and demonstrate how to set up, conduct and break down a product demonstration.
• Introduce the ES to the store management team and review protocol for contact and engagement with store management.
• Coach the ES on the retailer's engagement model.
• Coach the ES on how to file their paperwork.

Build relationships with the store management team.

• Develop rapport with the store management team.
• Understand store's engagement goals and work to support.
• Consistently visit the store on a regular schedule.
• Conduct performance audits with the store management team

Train and Develop existing ESs

• Work with ES on a regular schedule, to continue training in support of event management, customer engagement, store relationship building and salesmanship.
• Audit ES performance by measuring and tracking development progress using performance score card. Keep track of coaching points made for each ES.
• Review score card and coaching points with each associate's supervisor.

Administrative Work

• Study product materials to develop product knowledge
• Review event schedule
• Attend trainings; products/ materials
• Check voice mails, emails
• Participate in scheduled calls with Supervisor/others as needed

Supervisory Responsibilities

Direct Reports

This position does not have supervisory responsibilities for direct reports

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel is not an essential duty and function of this job. Driving is an essential duty or function of this job.

Travel up to 20%

Minimum Qualifications

Education Level: (Required) High School Diploma or GED or equivalent experience

2-3 years' experience in event marketing, demonstrations, customer service, sales, retail/grocery, or coaching for improvement is highly desirable

Skills, Knowledge and Abilities

• Excellent customer service orientation
• Problem solving skills
• Comfortable coaching for improvement from a positive point of view.
• Self -starter and ability to work independently to achieve goals
• Ability to work effectively with management
• Must be comfortable engaging with the public, talking with consumers and recommending product sales.
• Excellent interpersonal skills, able to build and maintain relationships and trust with store management.
• Dependable, reliable, integrity, goal oriented, and driven to succeed describe the successful Engagement Trainer
• Excellent written communication and verbal communication skills
• Basic computer skills including familiarity with Word, Excel, and Internet usage
• Must pass online Food Safety training exam (all training hours will be paid for by the Company)
• Compliance with all food safety requirements and regulations

Environmental & Physical Requirements

Field / Reps Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment. Typically requires the ability to spend 50%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 74 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

We are seeking a skilled and reliable project manager to operate within one of our client ecosystems. Daily activities include project communications, scheduling, task lists for technicians, managing deliverables from engineering, CAD and Programming and overseeing the completion of projects. The PM is responsible for completing systems integration projects on time, on budget and achieving high customer satisfaction from our stakeholders. The majority of this employee's time will be spent managing projects and communicating with all project stakeholders. This person will need to interface with Diversified project management teams, as well as other integrators. This person will be helping to constantly improve the established processes.

As the primary interface to the client, the project manager develops a strong long-term relationship. They manage all stakeholder relationships, including expectations, communications and satisfaction. This person will need to have advanced diplomacy and soft skills, organizational skills, and a strong attention to detail.

The Project Manager will be required to be on site Monday-Friday for eight (8) hours per day.

Onsite in the Los Angeles area.

What You'll Bring:

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• Coordinates and communicates with all project stakeholders and clients
  
  

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• Provides clear leadership and ownership for the project within the organization, including accurate and timely verbal and written communication and follow up.
  
  

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• Coordinates all activities associated with the timely, accurate and on-budget completion of the project, including engaging stakeholders, delegating responsibilities clearly and running client and internal project meetings.
  
  

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• Provides support and assistance to team members as needed in order help them be successful and get the job done.
  
  

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• Ensures appropriate and frequent communication between stakeholders.
  
  

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• Resolves destructive conflict.
  
  

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• Designs, plans, and coordinates work teams with regard to installation projects
  
  

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• Assumes ownership of individual projects and assignments
  
  

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• Establishes and maintains communication with Account Executives, Directors, installation technicians, subcontractors, clients, etc.
  
  

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• Develops and communicates project updates as required.
  
  

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• Provides constant monitoring of labor, equipment and materials budgets.
  
  

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• Provides and/or directs technical and administrative support to project team members.
  
  

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• Develops and maintains all related project schedules.
  
  

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• Performs field verification of prospective work site. Documents all issues with site and keeps everyone informed of potential issues and solutions.
  
  

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• Coordinates all drawings and documentation between all internal and external stakeholders.
  
  

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• Facilitates and directs design reviews to assure proper documentation in the field.
  
  

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• Coordinates all system programming and final checkout of systems. Provides punch-list of remaining tasks after substantial completion.
  
  

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• Contracts with contractors and other trades when necessary.
  
  

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• Monitors status of projects including cost, timing and staffing to ensure timely and accurate completion of projects.
  
  

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• Ensures quality and continuous improvement.
  
  

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• Coordinates training & turnover of projects to client, service department, & sales.
  
  

What You'll Do:

Required Skills/Qualifications:

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• A minimum of 3 years of experience as a project manager in commercial construction trades and settings is required.
  
  

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• Familiarity with audio/video systems installations.
  
  

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• Strong skills to negotiate a very complex set of variables between system design, site conditions and a widely varying set of expectations with multiple stakeholders.
  
  

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• The skill of communicating both verbally and in writing to manage all these variables
  
  

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• High level of awareness, emotional intelligence and people management skills.
  
  

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• Ability to manage the forces of change in every project environment.
  
  

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• Ability to balancing schedules, budgets, scope, quality and client satisfaction are a very complex set of variables.
  
  

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• Knowledgeable of low voltage electrical projects.
  
  

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• Strong verbal and written communication skills.
  
  

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• Supervisory and people skills.
  
  

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• Ability and skills to diagnose and resolve complex technical, political, and people-related problems.
  
  

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

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• Multiple medical plan options to suit your family's needs
  
  
• Dental (including orthodontic coverage) and vision plans
  
  
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
  
  
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  
  
• 401k with Employer Match
  
  
• Paid Time Off and Paid Holidays
  
  
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
  
  
• Commuter Benefits
  
  
• And much more
  
  

To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.