Jobs in Summit Colorado

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Manager, Claims Operations, you will lead and be accountable for auto, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position.

What you'll do:

• Inspect and review quality of claim files and provide feedback to employees as appropriate.

• Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

• Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners

• Build conditions for success removes obstacles, leads and champions change.

• Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

• Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

• Handle escalations and make appropriate decisions based on the policy.

• Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert.

• Hire, develop, and coach claims employees for results delivery.

• Consistently coach employees on claims handling and find opportunities to improve overall process and engagement

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

• 2 years of direct team lead, supervisory or management experience.

• Experience using and interpreting data to make decisions.

• Demonstrated leadership, initiative, customer service and/or claims handling skills.

• Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:

• Current experience as a Claims Manager or Supervisor.
• 2+ years handling complex non-Injury auto coverage and liability decisioning.
• 2+ years physical damage and/or auto injury claims experience.
• 2+ years of experience handling total loss claims.
• Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals.
• US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $103,450- $197,730.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust non-attorney involved soft tissue bodily injury to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion.

This hybrid role requires an individual to be in the office 3 days per week. This position will be based out of the following locations: San Antonio, TX; Chesapeake, VA; Colorado Springs, CO; Phoenix, AZ; and Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims.

• Identifies, confirms, and makes coverage decisions on soft tissue claims.

• Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.

• Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.

• Provides advice and sets expectations into next steps to members.

• Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.

• Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.

• Supports workload surges and/or Catastrophe Operations as needed.

What you have:

• High School Diploma or General Equivalency Diploma.

• 1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims.

• Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations.

• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

What sets you apart:

• 2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability.

• 1 year auto physical damage or total loss experience.

• Ongoing Professional Development with a focus on Insurance.

• Bachelors’ Degree or higher.

• US military experience through military service or a military spouse/domestic partner.

Compensation Range: The salary range for this position is: $57,970 - $103,870.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust non-attorney involved soft tissue bodily injury to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion.

This hybrid role requires an individual to be in the office 3 days per week. This position will be based out of the following locations: San Antonio, TX; Chesapeake, VA; Colorado Springs, CO; Phoenix, AZ; and Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims.

• Identifies, confirms, and makes coverage decisions on soft tissue claims.

• Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.

• Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.

• Provides advice and sets expectations into next steps to members.

• Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.

• Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.

• Supports workload surges and/or Catastrophe Operations as needed.

What you have:

• High School Diploma or General Equivalency Diploma.

• 1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims.

• Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations.

• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

What sets you apart:

• 2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability.

• 1 year auto physical damage or total loss experience.

• Ongoing Professional Development with a focus on Insurance.

• Bachelors’ Degree or higher.

• US military experience through military service or a military spouse/domestic partner.

Compensation Range: The salary range for this position is: $57,970 - $103,870.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust non-attorney involved soft tissue bodily injury to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion.

This hybrid role requires an individual to be in the office 3 days per week. This position will be based out of the following locations: San Antonio, TX; Chesapeake, VA; Colorado Springs, CO; Phoenix, AZ; and Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims.

• Identifies, confirms, and makes coverage decisions on soft tissue claims.

• Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.

• Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.

• Provides advice and sets expectations into next steps to members.

• Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.

• Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.

• Supports workload surges and/or Catastrophe Operations as needed.

What you have:

• High School Diploma or General Equivalency Diploma.

• 1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims.

• Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations.

• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

What sets you apart:

• 2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability.

• 1 year auto physical damage or total loss experience.

• Ongoing Professional Development with a focus on Insurance.

• Bachelors’ Degree or higher.

• US military experience through military service or a military spouse/domestic partner.

Compensation Range: The salary range for this position is: $57,970 - $103,870.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust non-attorney involved soft tissue bodily injury to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion.

This hybrid role requires an individual to be in the office 3 days per week. This position will be based out of the following locations: San Antonio, TX; Chesapeake, VA; Colorado Springs, CO; Phoenix, AZ; and Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims.

• Identifies, confirms, and makes coverage decisions on soft tissue claims.

• Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.

• Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.

• Provides advice and sets expectations into next steps to members.

• Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.

• Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.

• Supports workload surges and/or Catastrophe Operations as needed.

What you have:

• High School Diploma or General Equivalency Diploma.

• 1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims.

• Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations.

• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

What sets you apart:

• 2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability.

• 1 year auto physical damage or total loss experience.

• Ongoing Professional Development with a focus on Insurance.

• Bachelors’ Degree or higher.

• US military experience through military service or a military spouse/domestic partner.

Compensation Range: The salary range for this position is: $57,970 - $103,870.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Every challenge prepares the way for renewal. At Springs Rescue Mission, we’ve strengthened our foundation, clarified our direction, and embraced the future with hope. If you’re looking for a place where your professional calling can flourish with stability and purpose, we invite you to be part of what God is doing here.

Springs Rescue Mission (SRM) considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of SRM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values. The Vice President of Program Operations is a senior operational leader and trusted partner to the CEO, responsible for ensuring SRM’s programs operate as a cohesive, disciplined system that meets people at their point of need and moves them forward toward stability and independence beyond SRM’s services. This role carries the operational weight of a complex, 24/7, donor-funded mission—bringing clarity, flow, and accountability across shelters, recovery pathways, housing navigation, workforce development, safety, hospitality, and daily campus operations. The ideal person in this role brings structure without rigidity, accountability toward outcomes, and a deeply human approach to leadership, integrating teams so SRM delivers humane, fundable, and sustainable impact that is scalable.

DUTIES & RESPONSIBILITIES:

SRM has a clear mission, values, shelter strategy, and outcome goals. What is being strengthened are the systems, rhythms, and handoffs that allow this work to operate consistently and effectively across a large, always-on campus. This role exists to translate vision into execution—ensuring people are served well, teams are supported, and outcomes are real. This position is ideal for a leader who can bring order to complexity, build trust through clarity, and understands how operational excellence serves vulnerable people—not the other way around. The VP of Program Operations will own the operational integrity, flow, and execution of SRM’s program system, so guests experience clear pathways, staff experience clarity and support, and outcomes are consistently produced. This role provides leadership to the majority of SRM’s program staff and holds day-to-day responsibility for effective integration, effective execution, and continuous improvement across the organization’s core mission.

Program Operations & System Leadership

• Provide senior operational leadership across all program areas, ensuring SRM operates as an integrated system of care that invites and supports transformation.
• Serve as the primary operational leader aligning shelter, recovery, housing navigation, workforce development, safety, and hospitality.
• Translate strategic direction from the CEO into executable plans, priorities, and operational rhythms.
• Identify and resolve bottlenecks, friction points, and breakdowns in guest flow.
• Oversee the daily operational realities of a 24/7 campus—including shelter flow, meals, safety, facilities coordination, and hospitality—ensuring these functions support dignity, stability, and forward movement.

Shelter System Oversight

• Oversee execution of SRM’s shelter strategy, ensuring access remains humane and low-barrier while actively inviting movement and progress.
• Ensure consistent decision-making around transitions, resets, and progression across shelter levels.
• Protect against stagnation and long-term “parking” while maintaining dignity, safety, and trust.

Outcome Accountability

• Lead and support program Directors and hold them accountable for measurable outcomes aligned with SRM’s goals (housing, employment, recovery, engagement).
• Ensure outcomes are owned, tracked, discussed, and improved—without reducing people to numbers.
• Use data as a decision-support tool to strengthen care, throughput, and results.

Leadership & Culture

• Coach and develop Directors and managers toward clarity, collaboration, and ownership.
• Model emotionally steady, relational, Christ-centered leadership—especially in high-stress environments.
• Strengthen leadership capacity across the system, reducing dependency on the CEO for day-to-day operational integration

Stewardship & Collaboration

• Partner with Finance, Advancement, HR, Data, Communications, and Volunteer teams to ensure alignment between mission, funding, compliance, and execution.
• Work closely with the CFO on complex annual budgets, staffing models, and seasonal planning.
• Support donor confidence by ensuring SRM’s operations reflect clarity, stewardship, and results.
• Represent SRM operationally with city partners and community collaborators as needed.

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of

management, formally or informally, either verbally or in writing.

EDUCATION/EXPERIENCE:

• Bachelor’s degree from an accredited university preferred.
• Minimum of 8–12 years of senior operational leadership in nonprofit, human services, recovery, housing, behavioral health, or similarly complex environments. A like combination of education and experience may be considered.
• Proven experience leading leaders and managing large departments.
• Demonstrated success creating and managing complex annual budgets.
• Experience in donor-funded or mixed-funding nonprofit environments is strongly preferred.

SKILLS AND QUALIFICATIONS:

Mission & Character

• A mature Christian with deep alignment to SRM’s mission, values, and faith foundation.
• Leads with humility, integrity, courage, and a commitment to serving people well.
• Comfortable holding others accountable with grace and clarity.

Skills & Disposition

• Strong operating instinct with the ability to bring clarity to complexity.
• Naturally systems-oriented, able to see flow, handoffs, and cause-and-effect.
• Emotionally steady, calm under pressure, and trusted in moments of tension.
• Comfortable making timely decisions with imperfect information.
• A strong collaborator who understands how donor funding, administration, compliance, and systems work together to define success.
• Demonstrated strategic thinking and sound judgment in complex environments
• Ability to effectively analyze systems, identify root causes of problems, and implement operational improvements
• Proven experience leading large teams with clear accountability and strong culture
• Strong written and verbal communication skills
• Ability to integrate operations, programs, and partners toward measurable outcomes

In this role, you may be required to drive on behalf of Springs Rescue Mission utilizing SRM company vehicle and/or your personal vehicle. In accordance with that, a valid driver’s license, current proof of insurance and/or clean driving record for a minimum of 3 years is required. To ensure the safety of our employees and compliance with state and federal law, SRM utilizes ongoing Motor Vehicle Record (MVR) monitoring where MVR reports may be run randomly to ensure you have a valid driver’s license and clean driving record if utilized as driver.

WORKING CONDITIONS/PHYSICAL FACTORS:

Occasionally = 1%-33%; frequently = 34%-66%; continuously = 67%-100%.

Typical business office work environment.

Occasionally: work outdoors, work outside normal business days/hours, travel, must be able to lift up to 20 pounds, bend, or stretch

Frequently: walking, talking, climbing stairs, manual dexterity

Continuously: sitting, adequate vision and hearing, good mental condition to withstand consistently medium to high levels of stress

EQUIPMENT/TOOLS USED:

• 10-key
• Computer/Internet
• Fax
• Phone
• Copier

Deadline for applications is 4/17/26 - Please apply on our website at under "Careers."

Salary and benefits include: $129,000 - $135,000 (Exempt position)

* Full benefits package to include: medical benefits with SRM paying 85% of the medical premium, voluntary Dental, Vision, Allstate Accident Plan, SRM-paid Short-Term and Long-Term Disability, Life Insurance, and AD&D. Also offered are 8 paid holidays, 21 days of accruable PTO, paid “Soul Care Retreat” days (up to 4 depending upon availability), Pay-on-Demand, and a 403b retirement plan with SRM-match after one (1) year, 100% vested beginning DOH; (Benefits are subject to change based on reevaluation or benefit plan changes annually.)*Benefits begin at 1st of the following month after completing a full 30 days of employment (I.E. start date 4 January

Job Title: Backlog Project Coordinator

Location: Colorado Springs, CO

Industry: Social Services

Pay: $18 – $21 per hour

Benefits: The position is eligible for medical, dental, vision, and 401(k).

Contract-to-hire (6-8 month contract, with potential for hire)

About Our Client

Addison Group is partnering with our client, a respected organization in the human services space, to hire a team of Backlog Project Coordinators. This project will support a large operational initiative focused on completing time-sensitive administrative and documentation tasks related to member services.

This is a contract-to-hire opportunity, and our client plans to convert successful contractors to permanent employees after approximately 6–8 months.

Job Description

The Backlog Project Coordinator will assist with completing high-priority operational tasks tied to member service plans and documentation compliance. This role involves reviewing records, coordinating updates to care plans, processing authorization requests, and ensuring documentation aligns with regulatory requirements.

The position requires strong attention to detail, consistent documentation practices, and the ability to manage multiple administrative processes simultaneously.

Key Responsibilities

• Review documentation and system records to process prior authorization requests and ensure compliance with regulatory guidelines.
• Track and manage updates related to member care plans, including documenting changes and coordinating service plan revisions when needed.
• Monitor implementation of person-centered service plans, ensuring services align with individual needs and identifying when adjustments are required.
• Maintain accurate records and progress updates for authorization requests, revisions, and related tasks.
• Communicate with internal teams and external partners to gather information needed to complete documentation or approvals.
• Conduct follow-ups with members or internal teams as needed to support documentation review and case updates.
• Complete daily reporting on assigned work to ensure project progress and accuracy.

Qualifications

• Bachelor's Degree or 5+ years of professional working experience.
• Customer service experience.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• High level of accuracy and attention to detail when reviewing documentation.
• Comfortable learning new systems and navigating databases or documentation platforms.

Additional Details

• Schedule:
• Monday – Thursday: 7:30 AM – 5:00 PM
• Friday: 7:30 AM – 11:30 AM
• Work Environment: Hybrid
• The majority of work can be completed remotely, but discretion for hybrid remote work remains at the discretion of the supervisor and needs of members
• Onsite for training and meetings required
• Employment Type: Contract-to-Hire (6–8 months with potential for permanent hire)

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.