Jobs in Springfield Union County Nj Remote
2,526 positions found — Page 134
Salary: $70,000
- $77,000 per year A bit about us: We are a leading nonprofit organization dedicated to empowering individuals with intellectual and developmental disabilities and supporting their families.
Our services span multiple community-based locations with a central administrative hub.
We’re committed to building inclusive communities where everyone can thrive—through high-quality supports, respectful collaboration, and person-centered outcomes.
Why join us? Competitive salary: $70,000–$77,000/year Professional development and leadership growth opportunities Mission-driven work with meaningful community impact Collaborative, values-based culture focused on excellence and respect Support from cross-functional partners (clinical, operations, administration) Benefits package available (details shared during hiring process) Job Details True Leadership Scope | Strategic Seat at the Table | Cross-Functional Support | Career Growth The Opportunity We’re hiring a Director of Adult Day Services to lead Adult Day Programs / Day Habilitation within a Traditional Programs Group serving adults with intellectual and developmental disabilities (IDD/DD/DDD).
You’ll oversee daily operations, ensure person-centered ISP implementation, drive regulatory compliance, and develop strong teams—partnering with clinical and internal departments to deliver high-quality supports.
What You’ll Do Set and execute short- and long-term goals for Adult Day Services / day programs Ensure services align with ISP goals, policy standards, and DDD regulatory requirements Oversee systems supporting participant medical and behavioral needs in partnership with clinical teams Lead people operations: staff scheduling, supervision, performance reviews, coaching, and training Manage program quality and consistency across sites with strong documentation and reporting Partner with internal teams to ensure facilities and vehicles/fleet meet standards Supervise and develop Assistant Directors to ensure consistent implementation of expectations Provide timely reports and operational updates to senior leadership What You Bring Master’s in Special Education or related field + 5+ years administrative leadership in IDD/DD services OR Bachelor’s + 7+ years relevant administrative leadership Proven ability to lead teams, strengthen operations, and drive compliance in Adult Day Services / Day Habilitation / Day Programs Excellent communication (written, verbal, presenting) and strong problem-solving Microsoft Outlook/Word proficiency and general tech comfort Valid driver’s license with clean driving record Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer.
We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Jobot also prohibits harassment of applicants or employees based on any of these protected categories.
It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization.
Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at /legal.
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Salary: $120,000
- $125,000 per year A bit about us: Our client is an established litigation firm in Northern New Jersey known for their collaborative culture and commitment to associate development.
Their practice handles a diverse range of matters including class actions, commercial disputes, personal injury, and medical malpractice in both federal and state courts.
The firm prides itself on maintaining a collegial, non-competitive environment where attorneys work together, support each other's growth, and genuinely enjoy coming to work.
Why join us? Competitive compensation ($120K-$130K) plus performance bonus Unlimited PTO policy Diverse experience across types of litigation
- not pigeon-holed.
Direct client contact and courtroom opportunities Casual dress code Full benefits package including 401(k) match Job Details LITIGATION ASSOCIATE A well-established plaintiff's firm in Roseland seeks a motivated Litigation Associate with 1-3 years of experience to join their collaborative team.
This role offers significant responsibility and diverse litigation experience across multiple practice areas with extensive client interaction and courtroom opportunities.
Responsibilities: Conduct legal research and draft pleadings, motions, and briefs Take depositions and make court appearances in federal and state courts (as needed
- will train and promote shadowing!) Manage direct client communications and relationships Work on class actions, commercial disputes, personal injury, and medical malpractice matters Balance multiple priorities and meet deadlines across various case types Collaborate with partners and associates firmwide on substantive matters Qualifications: 1-3 years litigation experience New Jersey bar admission required Outstanding legal research and writing skills Self-starter with strong work ethic and attention to detail Excellent time management and organizational abilities Ability to work independently and collaboratively Strong interpersonal skills and client service orientation Personality and cultural fit valued over pedigree Work Environment: Full-time in-office position in Roseland, NJ with flexible arrival times Collaborative, non-competitive atmosphere Team lunch culture and open-door policy Partners invested in associate growth and development Interested candidates should submit their resume for immediate confidential consideration.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer.
We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Jobot also prohibits harassment of applicants or employees based on any of these protected categories.
It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization.
Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at /legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Frequency varies for text messages.
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
You can reply STOP to cancel and HELP for help.
You can access our privacy policy here: /privacy-policy
NOTE: This position must be performed in Washington, DC so relocation to Washington, DC will be required.
Recruitment Incentive: Applicants may be eligible for a $75,000 recruitment incentive in accordance with regulatory requirements. Click apply to view full details and eligibility of this recruitment incentive.
At their core, those who join the Secret Service are courageous, intelligent, strong and determined. A diverse team capable of balancing our investigative mission and fulfilling our protective legacy. Proven to be worthy of trust and confidence. Be tomorrow's Secret Service.
Duties
During the course of their careers, Secret Service Police carry out assignments in protection. Duties include:
- Providing protection for The White House Complex, The Vice President's Residence, The Main Treasury Building and Annex, and foreign diplomatic missions and embassies in the Washington, D.C. area.
- Traveling in support of the Presidential, Vice Presidential, and foreign heads of state/government missions.
- Enforcing mandated protective responsibilities as described under Title 18, United States Code, Section 3056A.
Requirements
- U.S. citizenship is required.
- Possess a current valid U.S. driver's license.
- Must be at least 21 years old at the time of application and under 40 at referral. Exceptions may apply for those with current or prior service in federal law enforcement positions covered by special retirement provisions. The Secret Service has determined that age is essential to the performance of this position.
- Carry and use a firearm. Maintaining firearm proficiency is also mandatory.
- Possess uncorrected visual acuity of no worse than 20/100 binocular. Possess corrected visual acuity of 20/20 or better in each eye.
- Hearing loss, as measured by an audiometer, must not exceed 25 decibels (A.S.A. or equivalent I.S.O.) in either ear in the 500, 1000, and 2000 Hz ranges. Applicants must be able to hear the whispered voice at 15 feet with each ear without the use of a hearing aid.
- Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
- Complete 12 weeks of intensive training at the Federal Law Enforcement Training Center (FLETC) in Glynco, GA or Artesia, NM and 17 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD.
- Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959.
The professional registered nurse Outpatient RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP). This position is accountable and responsible for the provision and coordination of clinically competent care including assessment, planning, intervention and evaluation for an assigned group of patients. This may include delegation of appropriate tasks to direct patient care staff including but not limited to RNs, LVN/LPNs and Patient Care Technicians. As a member of the End Stage Kidney Disease (ESKD) health care team, this position participates in decision-making, teaching, leadership functions, and quality improvement activities that enhance patient care outcomes and facility operations.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
All duties and responsibilities are expected to be performed in accordance with Fresenius Kidney Care policy, procedures, standards of nursing practice, state and federal regulations.
· Performs all essential functions under the direction of the Supervisor and with guidance from the Clinical Educator, Preceptor or in collaboration with other Registered Nurses.
· Performs ongoing, systematic collection and analysis of patient data pre – during – post hemodialysis treatment for assigned patients and documents in the patient medical record, makes adjustments or modifications to treatment plan as indicated and notifies Team Leader, Charge Nurse, Supervisor or Physician as needed.
· Assesses, collaborates, and documents patient/family’s basic learning needs to provide initial and ongoing education to patients and family.
· Directs and provides, in collaboration with direct and ancillary patient care staff, all aspects of the daily provision of safe and effective delivery of hemodialysis therapy to assigned patients.
· Administers medications as prescribed or in accordance with approved algorithm(s), and documents appropriate medical justification and effectiveness.
· Initiates or assists with emergency response measures.
· Serves as a resource for health care team, participates in staff training and orientation of new staff as assigned.
· Ensures correct laboratory collection, processing and shipping procedures are performed and reschedules missed or insufficient laboratory collections.
· Identifies expected outcomes, documents and updates the nursing assessment and plan of care for assigned patients through collaboration with the Interdisciplinary Team.
· Ensures patient awareness related to transplant and treatment modality options.
· Required to complete CAP requirements to advance.
· Performs all other duties as assigned by Supervisor.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· The position provides direct patient care that regularly involves heavy lifting, moving of patients and assisting with ambulation. Equipment aids and/or coworkers may provide assistance.
· This position requires frequent, prolonged periods of standing and the employee must be able to bend over.
· The employee may occasionally be required to move, with assistance, machines and equipment of up to 200 lbs., and may lift chemical and water solutions of up to 30 lbs. as high as 5 feet.
· The work environment is characteristic of a health care facility with air temperature control and moderate noise levels.
· May be exposed to infectious and contagious diseases/materials.
· Day to day work includes desk work, computer work, interaction with patients, facility/hospital staff and physicians.
· The position may require travel to training sites or other facilities.
· May be asked to provide essential functions of this position in other locations with the same physical demands and working conditions as described above.
SUPERVISION:
Assigned oversight of Patient Care Technicians/LPNs/LVNs/RNs as a Team Leader or designated Nurse in Charge, after meeting all the following:
· Successful completion of all FKC education and training requirements for new employees.
· Must have a minimum of 9 months experience as a RN.
· Must have a minimum of 3 months experience in chronic/acute hemodialysis as a RN.
EDUCATION and LICENSURE:
· Graduate of an accredited School of Nursing.
· Current appropriate state licensure.
· Current or successful completion of CPR BLS Certification.
· Must meet the practice requirements in the state in which he or she is employed.
EXPERIENCE AND REQUIRED SKILLS:
· Entry level for RNs with less than 2 years of Nephrology Nursing experience as a Registered Nurse.
· Chronic/acute hemodialysis experience (preferred).
The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.
Hourly Rate: $35.00 - $60.00
Non-Bonus Eligible Positions: include language below.
Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.
Bonus Eligible Positions – include language below.
Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.
Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.
EOE, disability/veterans
Pay: $140,000.00 - $200,000.00 per year
Why This Is a Great Opportunity
- Join a highly regarded New Jersey law firm with a nationally recognized property tax practice
- Handle sophisticated commercial property tax appeals for institutional and high-value clients
- Work on matters involving major financial institutions, REITs, developers, and large property owners
- Stable, established firm with decades of success and a strong reputation in the market
- Competitive compensation with long-term growth and professional development
Location
On-site in Livingston, New Jersey — modern office setting with a collaborative, team-oriented environment
Note
This role is fully on-site and requires prior commercial property tax appeal experience and New Jersey bar admission
About Our Client
Our client is a well-established New Jersey law firm known for excellence in real property tax appeals, complex litigation, and high-stakes matters. With a long track record of delivering results for sophisticated clients, the firm combines the depth and sophistication of a large firm with a personalized, relationship-driven approach. Their property tax practice is nationally active and continues to expand.
Job Description
- Handle all aspects of commercial property tax appeals from inception through resolution
- Represent institutional clients including REITs, developers, financial institutions, and large property owners
- Analyze valuation data, financial records, and assessment methodologies
- Draft pleadings, motions, and written submissions
- Communicate directly with clients and taxing authorities
- Collaborate with attorneys across practice groups as needed
Qualifications
- 3+ years of commercial property tax appeal experience
- Admission to the New Jersey Bar
- Strong legal research, writing, and analytical skills
- Proficiency with Microsoft Excel and financial data review
- Excellent communication and client relationship skills
- Ability to work independently while contributing to a team environment
Why You'll Love Working Here
- Highly respected practice with meaningful, complex work
- Collegial culture that values collaboration and excellence
- Long-term stability with growth opportunities
- Competitive compensation and comprehensive benefits
- Work directly with experienced, well-regarded attorneys
JPC-556
Job Type: Full-time
Benefits:
- Dental insurance
- Paid time off
- Retirement plan
- Vision insurance
As a member of our underwriting support team, you will provide high level support to the underwriting function. In this role, you will assist in the preparation of new business quotes and policy issues, as well as rating both new business and renewal applications, while maintaining accuracy and targeted due dates.
Responsibilities:
- Complete portfolio process (RPA) prior to renewal date
- Complete pre-underwriting process of renewals by Underwriter due date and new business submissions
- Coordinate the pre-underwriting process which includes, but is not limited to:
- Review of application
- Request for add'l info from agent or PMA staff
- Classification of exposures
- Ordering RMA, D&B, MVR's and synopsis
- Completion of loss trend and development
- Analysis of large claims and loss trends
- Review of prior audits
- Complete new business, renewal and financial notification forms.
- Attend and fully participate in all Team and Underwriting Meetings
- Meet with assigned underwriter weekly to discuss and prioritize work processes and tasks
- Process work in a timely and accurate manner
- Rate and issue WC new business and renewal policies. Provide instruction to the Rating Center for completion of PAL lines new business and renewal policies.
- Issue WC and Auto state filings as required.
- Review correspondence including: Mid-term endorsement requests, Cancellation requests, WC Bureau letters. Respond to inquiries within UA authority.
- Maintain Corporate Underwriting Image Standards.
- Contact producers and insureds to obtain information and expedite service.
- Visits Agents with an Underwriter for the purpose of establishing contact and acquainting them with work routines.
- May assume a major role in training new hires, special projects, and learning & presenting new material to other Underwriting Assistants.
- Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
#LI-Hybrid
Requirements:- High School diploma or equivalent.
- 3 years commercial underwriting assistant experience working with small and mid-sized accounts.
- Experience working with internal/external clients
- Ability to maintain professional, proficient working relationships
- Strong team skills.
#LI-Hybrid
Remote working/work at home options are available for this role.
In this position, you will underwrite new and renewal business which includes solicitation, selection and pricing of highly complex multi-line risks (workers compensation, commercial auto, general liability). You will actively and creatively pursue new commercial insurance solutions including guaranteed cost, large deductible and retro account opportunities throughout the territory through your network of national and regional brokers and agents. Maintain and develop prospects in order to have a strong base of future opportunities to build your large account book. Contribute to the development of broker and agency management strategies and lead the development and execution of relationship management plans.
Responsibilities:
- Analyze, select and profitably price coverage for commercial risks and determine terms and conditions of coverage on new and renewal business.
- Apply and conform to underwriting rules and guidelines, rating manuals, insurance laws/ regulations.
- Utilize a consultative selling approach to generate new business consistent with underwriting strategy and in coordination with service team members to include accurately assessing the needs of the broker and the client and formulating solutions that effectively address those needs.
- Analyze underwriting & marketing activities and corresponding results; prepare reports to management.
- Mentor and provide technical training and guidance to coworkers.
- Determine, coordinate and direct account management activities with various departments.
- Negotiate and deliver proposals to producers and buyers.
- Develop and maintain client relationships and coordinate service team efforts.
- Identify opportunities for organizational improvement and recommend solutions.
- Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
Requirements:
- Bachelor's degree or equivalent experience required.
- 7 years of casualty underwriting with an insurance carrier required.
- Advanced understanding and technical knowledge of underwriting mechanics and fundamentals.
- Advanced knowledge of casualty coverage and loss sensitive deal structures (retrospective rating, large deductible, captive, and self-insurance). Additional knowledge in financial analysis, account management and collateral management is desired.
- Advanced knowledge of local and regional market conditions as well as industry trends.
- Prior experience in or knowledge of Midwest markets and ability to travel within these markets is strongly preferred.
- Advanced knowledge of underwriting territory and strong relationships with the local distribution network (local and regional agents, national and regional brokers, and select consultants).
- Demonstrated proficiency in the successful marketing and prospecting of business opportunities, as well as, relationship building and agency management skills.
- Ability to create a presence that conveys interest, conviction, and energy in maintaining relationships with external business partners.
- Strong ability to effectively communicate verbally and in writing to uncover business needs.
- Ability to foster creative solutions that resonate with external business partners.
- Ability to interact with various levels of management and support personnel.
- Advanced skills in marketing, analysis, decision making/problem solving, planning and organizing; sales and negotiation and mathematical proficiency.
- Strong desire to work collaboratively and foster a team oriented environment with Claims, Risk Control and other departments.
- Willingness to travel for business purposes. Underwriters are expected to be visible with their agents and brokers in order to develop and maintain solid relationships and generate an adequate flow of qualified business.
- Chartered Property Casualty Underwriter (CPCU); Associate in Risk Management designation or other professional designations are desired.
Remote working/work at home options are available for this role.
Sr. Financial Systems Analyst
Chicago, IL (Hybrid)
The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.
We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity at our corporate offices in Chicago for a Sr. Financial Systems Analyst on our Finance team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.
As a Sr. Financial Systems Analyst, you will provide administrative
and functional maintenance and support for AMA's financial applications,
including Infor/Lawson, Oracle EPM (Hyperion), Blackline, Ironclad, Concur, and
other Finance-led systems. Focus on business process management, system
utilization, and ensuring data integrity across Finance. Liaise
with internal customers, functional areas and IT resources as well as external
vendors including hosting and SaaS providers.
RESPONSIBILITIES:
Financial Systems Management
- Provide functional support for month-end closing activities, monitor interfaces, troubleshoot user issues, meta-data maintenance, and financial systems operation.
- Perform requirement gathering, analysis, documentation, and coordination of system enhancements or configuration changes based on Finance business needs.
- Conduct testing and user acceptance for system changes.
- Identify system issues by understanding Finance business processes and develop solutions to resolve the issues.
- Collaborate with internal customers, functional areas, and IT resources to evaluate opportunities for system optimization.
- Participate in troubleshooting sessions for system issues, proposing business-side solutions and providing subject matter expertise.
- Maintain the security, confidentiality, and integrity of data on all AMA financial systems.
Documentation, Process, and Project Management
- Document and analyze business processes, system configuration, and user procedures.
- Support transition planning, system upgrades, and releases in conjunction with IT and vendors, providing business-side expertise and functional testing.
- Provide input on changes requests and assist in evaluating system impacts.
- Prepare training materials and support end users.
- Work on cross-departmental initiatives to streamline processes/workflows to improve efficiency of monthly financial closes.
Technical Collaboration
- Perform limited hands-on scripting, including simple SQL queries,
- Collaborate with IT teams for complex technical tasks, integrations, and technical troubleshooting.
- Work with system vendors and IT to support system upgrades, enhancements, and drive issue resolution.
- Document data flows between Finance systems and assist in defining requirements for integrations.
May include other responsibilities as assigned
REQUIREMENTS:
- Bachelor's Degree in Finance, Accounting, Information Systems,
or a related field required. - 5+ years of experience working on finance business processes and
a suite of financial applications including Infor/Lawson or similar ERP systems
required. - In depth expertise with multiple financial system cycles including
accounts receivable, accounts payable, general ledger and bank settlement
processes. - Demonstrated ability to gather and document business
requirements, assist with solution configuration / design, and coordinate user
acceptance testing. - Strong collaboration skills with IT and vendors.
- Working knowledge of both relational and multi-dimensional data
modeling concepts and processes using Microsoft SQL. - Strong analytical and problem-solving skills, with the ability
to understand complex financial definitions and information and grasp
technology concepts. - Demonstrated experience supporting, configuring, and
administering financial systems, ideally Oracle Lawson, Hyperion, Concur, or
similar ERP platforms, including coordinating enhancements with IT and vendors. - Excellent written and oral communication skills to translate
business needs into clear requirements for IT partners.
The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.
This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION
Apply NowShare Save JobRemote working/work at home options are available for this role.
Position: Customer Support Associate
Location: Remote (New Hampshire)
Compensation: Base Pay: $21.00 - $22.50 / hour
Total Compensation: Top performers exceed $31.50/hour + Uncapped bonuses
What this means: Uncapped earning potential with a proven 40%+ uplift for high performers.
Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.
Responsibilities:
- Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience.
- Become Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.
- Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.
- Utilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences.
- Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify.
- Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.
Ideal Profile:
- 1-2+ years of proven customer support expertise in fast-paced, high-stakes environments
- Master of professional communication with ability to command high volume inquiries
- Fast and accurate typist: 50+ WPM required
- Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify
- Excited by technology and sees AI as a partner that enhances skills
The Puffy DNA
We're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size.
- Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.
- Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively.
- Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.
- Go All-In: When the mission demands it, we rally as one team to cross the finish line.
Your Total Compensation & Benefits
Compensation:
- Base: $21–$22.5/hour + unlimited and uncapped bonus earning potential
Health & Protection:
- Comprehensive medical, dental, and vision insurance
Time Off:
- Generous Paid Time Off (PTO) + US Public holidays
Work Environment:
- Access to AI-native tool stack
- Learning & development opportunities
- International team collaboration (14+ nationalities)
Other Benefits:
- 401(k) with Company Match
- Free Puffy mattress after 6 months
- $1,000 Puffy/Halo Board store credit after 1 year
Ready to Shape Your Story?
Click "Apply" and take the first step.
Remote working/work at home options are available for this role.
Job Description
Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
*Class start date 04/06/2026
Job Overview
Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. Bloomingdale’s Credit Experience Advocates are responsible for delivering an intimate and distinctive customer experience by responding to Bloomingdale’s customer inquiries via phone, chat, or email. Experience Advocates will provide full ownership to credit related inquiries, seizing the opportunity to rewrite the end of the story. Experience Advocates will leverage an environment of continuous learning and education to foster and achieve creative resolutions. We are driven by our desire to win with our customers by being available, knowledgeable, and always engaging.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
What You Will Do
- Deliver a luxury customer experience through greeting and engaging the customer and providing a genuine and friendly interaction
- Respond to customer inbound calls, chat, or email in an efficient and friendly manner. Always conveying empathy for customer friction points.
- Promote and communicate current sales and loyalty promotions.
- Conduct extensive account research to provide appropriate resolution to customer issues or disputes related to credit reports, billing, payments, account balances, and other credit-related matters, including following up with the customer as needed
- Accurately record and maintain customer information, interactions, and case details in agent desktop systems.
- Engage and collaborate with stores, key stakeholders and business leadership on complex and escalated situations showing our customers that our connection makes us like No Other Store in the World.
- Be entrepreneurial and leverage elevated empowerment to manage appropriate customer accommodations.
- Always act with integrity, humanity, humility, and respect.
- Regular, dependable attendance and punctuality.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
- Responsibilities may fluctuate due to business need and colleagues may be responsible to correspond with customers via inbound calls, chats, or emails.
Who You Are
- Ability to integrate Bloomingdale’s customer experience model into all interactions
- Adaptable and able to adjust quickly to changing customer expectations and needs
- Ability to be a self-started who is comfortable taking the initiative to learn new things; strong decision-making abilities; strong analytical skills
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
- Experience in customer service or a related field, preferably in the credit services industry or luxury selling
- Strong verbal and written communication skills
- Empathic, patient, and professional while dealing with customers, especially in stressful situations Enjoy meeting people, learning about them, and sharing information
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
- High-School diploma or related experience
Essential Physical Requirements You Will Perform
- This position requires talking, sitting and reaching with arms and hands.
- Involves sitting and talking for at least two consecutive hours, lifting at least 10lbs., stooping, kneeling, and crouching
- Reaching, including above eye level
- Involves close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment
- Able to navigate multiple computer applications from a dual monitor setup
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
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This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.
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Job Info
- Job IdentificationREQ_722561
- Job CategoryStores
- Posting Date02/23/2026, 12:21 PM
- Locations 7801 Citrus Park Town Center, Tampa, FL, 33625, US
Remote working/work at home options are available for this role.
