Jobs in Springfield Union County, NJ
874 positions found — Page 54
Atlantic Health System is seeking a Full Time Respiratory Therapist for the Respiratory Therapy department at Morristown Medical Center to work 7PM - 7A, including every 3rd weekend.
Essential Function/Responsibilities:
- The Respiratory Therapist (RRT) utilizes the application of scientific principles for the identification, prevention, remediation, research, and rehabilitation of acute or chronic cardiopulmonary dysfunction.
- The RRT will assume primary responsibility for all Respiratory Care modalities in the hospital.
Essential Function/Responsibilities:
- The Respiratory Therapist (RRT) utilizes the application of scientific principles for the identification, prevention, remediation, research, and rehabilitation of acute or chronic cardiopulmonary dysfunction.
- The RRT will assume primary responsibility for all Respiratory Care modalities in the hospital.
About Us
At Atlantic Health System, our promise to our communities is that anyone who enters anyone of our facilities, receive the highest quality care delivered at the right time, at the right place, and at the right cost. That commitment is also echoed in the respect, development and opportunities we give to our more than 18,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the state, and committed to creating a Trusted Network of Caring®. Our facilities and sites of care include:
- Morristown Medical Center, Morristown, NJ
- Overlook Medical Center, Summit NJ
- Newton Medical Center, Newton, NJ
- Chilton Medical Center, Pompton Plains, NJ
- Hackettstown Medical Center, Hackettstown, NJ
- Goryeb Children's Hospital, Morriston NJ
- Atlantic Rehabilitation
- Atlantic Home Care and Hospice
We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. We are part of Atlantic Accountable Care Organization, one of the largest ACOs in the nation, and are a member of AllSpire Health Partners.
We Receiver Awards And Recognitions For What We Provide To Our Patients, Team Members And Communities. Below Are Just a Few Of Our Accolades
- 100 Best Companies to Work For ® and FORTUNE® magazine (13 years in a row)
- Best Places to Work in Healthcare - Modern Healthcare
- 150 Top Places to work in Healthcare - Becker's Healthcare
- 100 Accountable Care Organizations to Know - Becker's Hospital Review
- Best Employers for Workers over 50 - AARP
- Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
- CEO Cancer Gold Standard ™
- One of the 100 Best Workplaces for Millennials" Great Place to Work® and FORTUNE® magazine
- One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
- Security 500: Security Magazine
- Official Health Care Partner of the New York Jets
- NJ Sustainable Business
Rated the number one hospital in New Jersey by U.S. News & World Report for four years in a row, Morristown Medical Center is a nationally-recognized leader in cardiology and heart surgery, orthopedics, gynecology, geriatrics, gastroenterology and GI surgery, pulmonology and lung surgery, and urology.
We are the only hospital in New Jersey named one of America's '50 Best Hopsitals' for six consecutive years by Healthgrades and one of the World's Best Hospitals (the 34th best hospital in the United States and number one in NJ) by Newsweek. We were included on Becker's Healthcare 2020 list of "100 Great Hospitals in America". In addition, Leapfrog recognized us with an "A" hospital safety grade - its highest - twelve consecutive times, and the Centers for Medicare and Medicaid Services awarded us again with its highest five-start rating in 2020.
Morristown Medical Center is a Magnet Hospital for Excellence in Nursing Service, the highest level of recognition achievable from the American Nurses Credentialing Center for facilities that provide acute care services. Our nonprofit hospital was also designated a Level I Regional Trauma Center by the American College of Surgeons and a Level II by the State of NJ.
EEO STATEMENT
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
Organization
Breathing is one of the most essential functions of life, so any disease that diminishes the effectiveness of the lungs should be taken seriously. At the Atlantic Respiratory Institute, we offer state-of-the-art diagnostics and treatments for a variety of respiratory conditions. Because so much of the human body relies on oxygen, a multidisciplinary approach is essential to treating respiratory conditions. Our center of excellence’s pulmonary specialists, thoracic surgeons and critical care specialists regularly collaborate with experts in allergens, cardiology, otolaryngology, endocrinology, neurology, oncology, radiology, and pediatrics. Additional support is provided by a team of care managers, clinical nurse specialists, clinical social workers, nurse practitioners, nutritionists, physical therapists, respiratory care practitioners, registered nurses, registered pulmonary function technologists and registered sleep technologists. A nurse navigator offers individualized attention and support and coordinates the transition of pulmonary care from the hospital to an outpatient setting.
We’re Hiring: Dental Office Managers (Office Manager / Practice Manager) — Multiple Locations | New Jersey
Nuva Smile is growing, and we’re looking for strong, people-first Dental Office Managers to lead our teams across multiple locations in New Jersey in the North Region.
If you love operations, accountability, and building a high-performing culture — we want to meet you.
What you’ll lead:
Daily front office + clinical operations
Schedule optimization, production + collections focus
Team training, accountability, and patient experience
KPI ownership (confirmations, no-show reduction, conversion, collections)
Strong systems + process execution
What we’re looking for:
- 2+ years experience as a Dental Office Manager (or strong AOM ready to step up)
- Confident leadership + communication
- Comfortable managing schedules, metrics, and team performance
- Denticon experience a plus (not required)
- Spanish-speaking a plus (not required)
Why Nuva Smile:
- Growth opportunities across a multi-location group
- Supportive leadership + clear systems
- Competitive pay + performance incentives
- Full-time hours available
The Planet Group is seeking a CRM Campaign Operations Project Manager to join one of our well-known global pharmaceutical clients.
The CRM Campaign Operations Project Manager is responsible for a key franchise group (e.g., Oncology) and leads consumer brand team marketing initiatives, supporting cross-functional team members and agency partners to align and execute on email, SMS, and direct mail campaigns. This role will focus on tactical execution of the campaign roadmap through its entire lifecycle to increase performance and efficiency.
- Pay: $40-$43/hr depending on experience
- Duration: 12 mo to start (potential to extend / convert)
- Location: Hybrid (Tuesday–Thursday on-site), open to the following locations: Mettawa, IL, Irvine, CA, or Florham Park, NJ
CRM Campaign Operations Project Manager Responsibilities:
- Responsible for day-to-day management and oversight of medium-high complex brand CRM engagements including developing project plans, creating status reports, conducting weekly status meetings, following up / communicating with all stakeholders to ensure on-time, flawless execution of brand CRM programs.
- Learn the business for the respective therapeutic areas/brands.
- Effectively work with multiple departments and agencies throughout project development and implementation to keep projects on time and ensure all requirements are met.
- Proactively manage workload and continuously look for ways to improve brand campaigns to meet brands' objectives and goals by reviewing campaign performance, identifying optimization opportunities, and communicating them to the marketing team.
- Develop and maintain project documents, timelines, proofing checklists and status reports. Possess minute-by-minute knowledge of all work in progress, identify risks and ways to mitigate issues.
- Partner with cross functional / agency teams to create processes to capture requirements, gain approvals, document metadata, and verify data elements needed to execute campaigns.
- Document change requests, notify the team, and understand timeline implications. Seek standardization, automation, and process improvement wherever possible to deliver on vision for the team of faster, better, cheaper year over year.
- Prepare quarterly campaign audits and campaign performance SLAs and review with CRM leadership.
- Identify any issues or concerns, the team has with cross functional and agency partners. Identify issues, identify root cause, and recommend corrective action where necessary.
- Monitors campaign performance and proactively provide recommendations to drive an increase in engagement.
- Participate in the planning process with brands, internal cross functional teams, and their respective agency partners. Maintain check-ins with each team to track actual campaign activity and manage resources accordingly.
- Prepares well-organized, clear, and concise communications and sets clear expectations. Creates quarterly business reviews with brand and omnichannel leaders.
Leadership Competencies:
- Positive “all for one” approach to team deliverables and priorities.
- Builds strong relationships to enable higher performance.
- Learns, fast, grasps the “essence” and can change course quickly where indicated.
- Raises the bar and is never satisfied with the status quo.
- Creates a learning environment and open to suggestions.
- Embraces the ideas of others, nurtures innovation and manages innovation to reality.
CRM Campaign Operations Project Manager Qualifications:
- 3-5 years of experience of Database Marketing, CRM, Email, Digital, Direct Mail, 1:1 marketing experience.
- Minimum of 3 years of hands-on work experience in client service, account or response management discipline.
- Digital marketing or interactive agency experience is a plus.
- Ability to lead multiple projects simultaneously in a fast-paced, dynamic environment.
- Excellent written, verbal, and interpersonal communication skills to effectively work with team members.
- Analytical ability to identify optimization opportunities and program related issues.
- Enthusiastic, solution-oriented attitude in accepting work/new challenges.
- Excellent knowledge of Microsoft Office Software: Word, Excel, PowerPoint, and Outlook.
- Knowledge of current marketing automation and email delivery technologies, and familiarity with how the digital ecosystem is evolving.
- In-depth knowledge and experience with Salesforce Marketing Cloud or equivalent enterprise marketing automation platforms such as Adobe Marketo, Adobe Campaign, or Unica.
- Experience implementing CRM best practices.
- Proven track record of launching successful email campaigns and/or consumer programs.
- Bachelor’s degree in business or marketing or equivalent experience.
New Jersey Family Planning League (NJFPL)
The New Jersey Family Planning League (NJFPL or the League) is a 501(c) (3) organization which provides funding, resources and support to a network of reproductive health providers in the state of New Jersey, ensuring that all residents have access to high-quality sexual and reproductive healthcare services regardless of their identity, income, or insurance status.
NJFPL serves as a cornerstone of New Jersey’s public health infrastructure, sustaining and strengthening a diverse network of 22 healthcare providers who operate 71 sites across all 21 counties of the state. In 2025, our network provided essential care to 139,157 family planning patients and 29,805 abortion patients. We ensure the delivery of high-quality services by empowering our agencies with critical funding, specialized training, technical assistance, policy and regulatory analysis, and strategic planning guidance.
NJFPL Board Directors serve a two-year term, providing critical leadership through governance, resource development, and financial oversight of the organization. At NJFPL, we rely on the active participation of every Director to drive our mission forward. The expectations for this commitment are outlined below:
Responsibilities of the Board
As the highest leadership body of NJFPL, the Board is responsible for:
Mission stewardship, including periodic review of the organization’s mission to
ensure:
o Its relevance to community needs
o Programming, budgets and partnerships align
o Formal changes are approved
- Financial oversight to make sure that resources are being used effectively to further the mission, including approval of the annual operating budget, monitoring organizational spending, tax compliance, understanding of assets and liabilities, setting policies to prevent fraud or mismanagement, and ensuring the organization’s long-term sustainability
- Hiring, evaluation and support of the President and CEO
- Performance oversight of programs and services to ensure goals are being met and producing results
- Contributing to the development of the organization’s strategic plan and
- organizational structure
- Advocacy for family planning and abortion services in the State of New Jersey
- Fostering the implementation of the necessary political strategy and advocacy needed to support evolving and changing political landscapes.
- Facilitate fundraising opportunities and resources
- Enhancing the organization’s public image and participating in public affairs activities – which consists of advocating on behalf of NJFPL whether through letters, telephone calls, or meetings.
- Assessing its own performance as the governing body of the organization.
- Ensuring legal and ethical integrity.
Responsibilities of Individual Board Members
Each individual Board member is expected to:
- Know NJFPL’s mission, Board of Director Bylaws, programs, and needs as well as
- understand its collective purpose.
- Provide New Jersey Service Area Representation, as outlined in the Bylaws, for the purpose of garnering statewide representation on the Board in North, Central, and South Jersey.
- Prepare for, attend, and conscientiously participate in Board meetings.
- Participate fully in one or more Committees or taskforces.
- Contribute financially to the organization in an amount that is most meaningful to them (there is no maximum or minimum) and/or secure donations from their personal or professional networks
- Faithfully read and understand the organization’s financial statements and Board materials in advance of meetings.
- Serve as active advocates and ambassadors for the organization.
- Actively seek out connections on behalf of NJFPL within your centers of influence and promote NJFPL within your religious, political and business communities.
- Help identify personal connections that can benefit the organization’s fundraising and reputation, standing, and influence public policy.
- Engage in learning opportunities to better understand the community we serve.
- Respect the perspectives of all who bring their voices and lived experiences.
Other Responsibilities of Board Members
- Uphold the legal duties and laws regarding nonprofit governance.
- Follow the organization’s Bylaws, policies, and Board resolutions.
- Sign an annual conflict-of-interest disclosure and update it during the year, if necessary, as well as disclose potential conflicts before meetings and actual conflicts during meetings.
- Maintain confidentiality about all internal matters of the organization.
Special Note
NJFPL is deeply committed to diversity, equity, and inclusion. We believe social change happens when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We aim to build a diverse team that represents New
Jersey’s citizens and the reproductive justice community. We encourage candidates from
all backgrounds to apply. DO NOT APPLY VIA LINKEDIN. Follow the SurveyMonkey link below to be considered.
Required Qualifications & Experience
- Strong personal commitment to equitable access to the full range of reproductive health services
- Bachelor’s degree, equivalent professional and life experience in local leadership, peer health or community organizing, and/or deep personal understanding of the challenges and barriers faced by the communities we serve, particularly regarding reproductive health, maternal care or socioeconomic stability
- Exceptional leadership and strategic thinking skills, and ability to consider direct service implications of the strategic plans and operations of a network intermediary like NJFPL
- Outstanding communication abilities
- Willingness to learn and grow within the organization
- Master’s degree in public health, social work, or human services welcomed, but not required
- Prior experience with New Jersey public health, Medicaid systems, family planning and abortion care funding streams welcomed, but not required
Important Application Update: To ensure every candidate is evaluated fairly and consistently, we only review applications submitted through our official SurveyMonkey link. If you applied via LinkedIn, please head over to the link in the post to complete your submission!
How to apply
Please fill out the application, which includes an upload of your cover letter and resume, via this SurveyMonkey link: Headley 973-622-2425
Check out these higher-salaried federal law enforcement opportunities with the U.S. Customs and Border Protection. Your current or prior law enforcement experience may qualify you for this career opportunity with the nation's premier federal agency charged with securing our borders and protecting our country.
You may qualify for these higher-graded Border Patrol Agent (BPA) opportunities if you have current or prior law enforcement experience, including military police or local/state law enforcement.
IMPORTANT NOTICE: Duty assignments may include the Southwest Border. U.S. Border Patrol determines assignments based on operational needs, which may not align with your preferences. Relocation may be required.
EARN UP TO $30,000 IN RECRUITMENT INCENTIVES: Newly appointed Border Patrol Agents will receive a $20,000 incentive $10,000 after completing academy training and $10,000 after fulfilling a 3-year agreement. An extra $10,000 is available for prioritized locations (Sierra Blanca, Presidio, Sanderson, Comstock, Freer, Hebbronville, TX; Lordsburg, NM; or Ajo, AZ).
The U.S. Border Patrol (USBP) offers a career with camaraderie, pride, purpose, and the mission of protecting America.
If youre looking for an exciting, well-compensated federal law enforcement career, apply now. U.S. Customs and Border Protection is hiring full-time Law Enforcement Officer (LEO) positions.
Salary and Benefits
Base Salary: GL-9/GS-11: $63,148 $120,145 per year
Locality Pay: Varies by duty location
Overtime: Up to 25% additional pay
This is a career ladder position progressing from GL-9 to GS-11 to GS-12. You may be promoted after 52 weeks at each level without reapplying.
Benefits include health insurance, paid leave, and the Thrift Savings Plan (similar to a traditional or Roth 401(k)).
Duties and Responsibilities
As a BPA, you help protect the U.S. by securing borders, stopping illegal activity, and supporting economic stability.
Typical assignments include:
- Questioning individuals and inspecting documents and property
- Apprehending undocumented individuals or smugglers using covert surveillance and infrared scopes
- Tracking and interpreting signs of illegal entry
- Performing farm, traffic, building, city, and transport checks
- Patrolling using vehicles, horses, boats, ATVs, snowmobiles, or motorcycles
Qualifications
GL-9: One year of specialized experience at the next lower level, including:
- Searching detained persons, vehicles, and surroundings
- Apprehending or restraining suspects in violation of law
- Using firearms, writing reports, serving warrants, and gathering case evidence
GS-11: One year of specialized experience at the next lower grade, including:
- Using intelligence to monitor criminal threats and operations
- Leading fraud or contraband investigations
- Apprehending violators using surveillance and detection tech
There is no education substitution for GL-9 or GS-11 positions.
Other Requirements
- Citizenship: Must be a U.S. Citizen
- Residency: Must have lived primarily in the U.S. for 3 of the last 5 years
- Age: Must be referred before turning 40 (exceptions for federal or veteran law enforcement)
- Veterans: May qualify under Veterans Recruitment Appointment (VRA)
Formal Training: After hiring, agents attend the U.S. Border Patrol Academy in Artesia, NM for 6 months of instruction in immigration law, firearms, defensive tactics, Spanish, and more.
How to Apply
Click the Apply button on this page. You will be redirected to the CBP Talent Network. Select "Border Patrol Agent" and complete the pre-screening questions.
You will receive a link to the BPA Job Opening Announcements on USAJOBS. Follow all instructions and submit all required materials (resume, transcripts, etc.). Youll be evaluated based on your application and the BPA Entrance Exam.
If you have questions, contact a recruiter: /s/usbp
NOTE: Subscribers to the CBP Talent Network will receive monthly updates on webinars, expos, and job opportunities.
RequiredPreferredJob Industries- Government & Military
- Average $91000 annually
- Local, home daily
You will drive:
- Late model, Penske Truck Leasing trucks
- Best-in-class specs designed for comfort
- Equipped with inward and outward facing in-cab cameras helping to ensure safety for all
What you will do:
- Delivering products to store stores
- Average 1 to 4 stops per route
- Maintain professional and courteous demeanor when interacting with customers
- Home daily
Schedule:
- 5-day work week with possibly 6th day
- Afternoon and Evening dispatch available
Comprehensive benefits package includes:
- Paid vacation and holidays day one
- Generous retirement benefits
- Excellent health care coverage-medical, dental, and vision
- Short and long-term disability; life and AD&D insurance
- Company-provided uniforms
- Employee discount benefit program
- Driver referral bonus program up to $5000 per referral
- Safety incentive program
- Premier Driver Recognition Program
Our excellent benefits plan keeps associates and their families happy, healthy and secure.
Why Penske?
Ready to put your truck-driving career in high gear? Make the shift and fuel your career as a CDL Class A Truck Driver for Penske. When you join Penske, you join a team of professional truck drivers committed to delivering products safely and on time. And we're proud to haul freight for some of the world's leading brands. (Yes, we're more than just the yellow trucks.)
But it's more than that. It's about incredible customer service and building relationships with your accounts. When you drive for Penske, you're representing Penske, but you're also representing your clients. In fact, you'll probably be driving their branded trucks and wearing their uniform.
You'll be on the move with Penske and so will your career. We have tons of training opportunities for you. And with locations across the nation, you can also move to a new city.
Best of all, you'll be with a stable, nationwide company that is known for having the best equipment, great management, clear communication and a fantastic safety record. We pay every Friday, and for most of our driving positions, you're home daily. Yes, daily. Are you ready to take it to the next level? Come drive for Penske.
Qualifications:
- Valid Class A CDL required. Applicants must be domiciled in the U.S. and licensed in their state of residence
- Currently hold, or ability to obtain, a non-excepted interstate DOT medical card required
- 1 year of documented tractor-trailer experience in the last 3 years required, or 2 years of documented tractor-trailer experience in the last 5 years
- 3 years DMV/MVR record with two or fewer moving violations or accidents
- Follow all federal and/or state laws, regulations, and/or agency rules, standards and guidelines
- Regular, predictable, full attendance is an essential function of the job
- In order to be compliant with federal law (49 C.F.R. 391.11(b)(2)), this role requires English language proficiency.
- Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required
- This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements:
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The associate must be able to see and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
- While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
- The associate must be able to legally operate a motor vehicle and safely and frequently enter/exit the vehicle as well as the rear cargo area.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs.
Assistant Operations Manager
Job Description:
This job description outlines the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Responsibilities:
- Assist operations manager with a team of 16 employees across two shifts.
- Ensure employees adhere to their schedules and perform their duties effectively.
- Serve as the primary point of contact for clients, addressing any concerns or issues promptly.
- Monitor and evaluate employee performance, providing feedback and coaching as needed.
- Conduct regular team meetings to communicate company policies, updates, and goals.
- Assist in training new hires and ensure they understand their roles and responsibilities.
- Handle scheduling, attendance tracking, and shift adjustments as necessary.
- Ensure compliance with airport regulations and safety protocols.
- Maintain records of employee performance, incidents, and other relevant information.
- Collaborate with management to develop and implement operational improvements.
- Must be able to pass PANYNJ badging requirements.
Qualifications:
- Must have similar experience managing multiple employees.
- Associate or bachelor's in business administration degree is preferred
- Ability to work contingent on schedule & operational needs.
- Ability to read, write, speak fluently, and understand the English language.
- Must be fluent in written, verbal, and communication skills.
- Must be fluent in Excel, Microsoft, outlook, etc.
Skills in:
Organizing and leading a Team
Collaboration and consensus building
Analyzing problems and formulating sound conclusions
Handling difficult situations with tact and diplomacy
Organization and strategic development
Written and verbal communication
Benefits:
401(k) matching
Dental Insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are currently seeking a call center professional to join our growing team. The Team Leader will lead a group of call center agents and coach them to provide exceptional customer experiences for our patients. This is a full-time position, working on site Monday – Friday (and every other Saturday with one day off during the week).
The candidate we're looking for will have experience working in a healthcare related call center and managing standard call center metrics. In addition, we seek individuals who value servicing customers and are solutions oriented and positive influencers to their teams and colleagues.
Additional position details:
- Answers agent questions regarding, policies, procedures, best practices or difficult calls. Handles escalated patient calls and general complaints.
- Has experience overseeing and directing the flow of incoming calls, assigning work to the team and strategizing based on ebbs and flows of the business while ensuring that KPIs and metrics are met.
- Lead and support the team while actively assisting with daily operations, including answering calls, quality assurance, trainings, and stepping in to help with workload as needed.
- Identifies operational issues and suggests potential solutions to direct report.
- Monitors and evaluates agent performance, provides learning or coaching opportunities, completes fact finding as needed and implements counseling/corrective action when appropriate
- Assist manager with hires, coaches and develops Call Center Agents to respond to patient questions
- Ensures agents understand and comply with all call center objectives, performance standards, and policies.
- Prepares reports and analyzes data to assist in determining call center goals.
- Works with other members of the leadership team and home office to support agents and maximize patient satisfaction.
- Maintains day to day call center operations (schedules, tasks. etc), and correspondence workflows.
- Issues written and oral instructions.
- Prepares and performs individual monthly feedback sessions and associates’ yearly reviews
- Ongoing analysis of procedures and calls to improve call handling and efficiencies.
- Determines work procedures, prepares work schedules, and expedites workflow.
- Conducts/attends various meetings and communicates information directly to team members.
- Reviews timecards, attendance and schedules in accordance with attendance standards
- Ensures that all company practices and policies are adhered to.
- Willingness to work beyond scheduled hours when necessary to support team performance and meet operational demands.
Essential Qualifications
- Accountability
- Adaptability-Flexibility
- Communication
- Customer Focus
- Listening Skills
- Creativity/Innovation
- Problem Solving-Analysis
- Vision & Values
- Collaborative Process-Teamwork
- Dependability
- Knowledge, Skills & Abilities
Technical and Functional
- Ability to provide excellent customer experience, internally and externally
- Ability to handle multiple priorities and exceptional organizational skills
- Excellent verbal and written communication skills
- Must be detail oriented
- Ability to work successfully and collaboratively in a team environment
- Excellent leadership, facilitation and decision-making skills
- Strong problem-solving and analytical skills
- Strong technical proficiency, including experience with Contact Center Phone Softwares, CRMs, Microsoft Office/Excel etc.
Required Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit and perform extensive close keyboard and PC work.
- Ability to walk, talk or hear.
- Occasionally required to stand and reach with hands and arms.
Working Environment
- Ability to meet deadlines and attendance standards.
- The noise level in the work environment is usually moderate.
- This classification will be required to sign a confidentiality agreement.
Experience, Education and Certifications Required
Experience Required
- Minimum of 3 years leadership experience preferably in the medical industry with customer service responsibility
Required Educational Level
- Bachelor’s Degree or equivalent work experience
Job Type:
Full-time
Benefits:
- 401(k) with match
- Dental insurance
- Health insurance
- Company Paid Life insurance
- Paid time off
- Vision insurance
- STD/LTD
- Critical Illness
Work Location: Must be able to reliably commute to the office M-F.
About Our Company We???re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .
About Our Company We???re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .