Jobs in Springfield Massachusetts Online

Office Operations Manager

Southwick, MA | Full-Time

About the Role

Tynic Landscaping is an established, growing landscape company looking for a highly organized and driven Office Operations Manager to help support and scale our business.

This is not a typical admin role, we are looking for someone who wants to take ownership of our office operations, play a key role in improving processes, and directly impact customer and employee experience.

You’ll serve as the central hub between customers, field operations, and leadership, ensuring the business runs smoothly as we continue to grow.

What You’ll Do

You will take ownership of core administrative and operational functions, including:

• Customer service & communication
• Accounts receivable and billing
• Payroll and HR administration
• Internal coordination across teams
• Process improvement and operational support

This role is ideal for someone who thrives in a fast-paced environment and wants to grow into a long-term position with increasing responsibility.

What We’re Looking For

• 3+ years in office administration, operations, or similar role
• Strong experience with billing, AR, and payroll
• Highly organized with strong attention to detail
• Comfortable managing multiple priorities and deadlines
• Strong communicator who can work with customers and internal teams
• Experience in landscaping, construction, or service-based business is a plus
• Familiarity with systems like QuickBooks, Paychex, and CRM tools (LMN a plus)

Compensation & Benefits

• $28-$33/hr (or $58-$68k), depending on candidate qualifications
• Annual bonus based on company performance
• Paid time off + holidays
• Health insurance options
• 401(k) with company match
• Opportunities for growth and career advancement

Why Join Tynic Landscaping

• Growing and stable company with strong leadership and reputation
• High-impact role with real ownership
• Opportunity to grow into a larger operational role
• Direct visibility into the business and decision-making

Core Responsibilities

1. Customer Service & Communication

• Serve as primary point of contact for customer inquiries
• Manage high-volume calls and emails
• Coordinate with operations to resolve service issues
• Ensure timely follow-up and customer satisfaction

2. Accounts Receivable & Billing

• Generate and send invoices across service lines
• Apply and track incoming payments (ACH, check, card)
• Monitor aging reports and follow up on overdue balances
• Resolve billing discrepancies
• Report AR status to leadership

3. Payroll & HR Administration

• Process weekly payroll through Paychex
• Verify hours with operations team
• Track PTO and employee time-off
• Support onboarding/offboarding and employee documentation
• Maintain accurate and confidential employee records

4. Office & Financial Coordination

• Coordinate with vendors, CPA, insurance, and bookkeeping partners
• Manage bank deposits 
• Maintain organized filing systems and documentation
• Order and manage office supplies

5. Operations Support & Process Improvement

• Support leadership with reporting and coordination
• Assist in improving workflows and internal processes
• Maintain CRM (LMN) data accuracy
• Help ensure smooth day-to-day operations across teams