Jobs in Springfield Massachusetts Metropolitan

Job description: Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

GENERAL SCOPE OF RESPONSIBILITIES

A customer service representative supports both internal customers (product managers, account managers, production, and finance staff) and external customers with all steps in the sales cycle; from helping to identify required parts or resources to preparing offers (quotes), processing orders, and resolution of after order issues.

NATURE AND SCOPE:

• Provide Customer Service support to our customers, Sales Area Managers, Product Managers and Regional Sales entities;
• Interact with internal / external customers to provide information response to inquiries about products and services.
• handle and resolve questions / concerns
• provide information about the organization’s products and service
• generate quotes and process orders as requested by Product Managers, Sales Area Manager, and customers
• enter and ensure proper handling of all orders
• maintain customer pricing based on guidance from product managers
• coordinate delivery and purchase order requirements with Logistics Department,
• communicate special shipment dates and date changes to the Regional Sales entities, Sales Area Managers, and/or customers
• Other duties as assigned by Supervisor or Managers.

REPORTING RELATIONSHIPS:

Line: Customer Service Manager, Paper Machine Service

Coordination with: engineering, production groups, field sales (SAMs), and finance

SUPERVISION RECEIVED:

The employee carries out the work within guidelines such as objectives, definitions with minimal oversight. Works with moderate supervision.

SUPERVISORY RESPONSIBILITIES:

Line: None

POSITION REQUIREMENTS

• College degree and/or equivalent experience
• Manufacturing Experience a plus
• Self-starter capable of working with minimum supervision.
• Extremely thorough organizational and planning skills.
• Strong knowledge of customer service and establishing contacts.
• Ability to handle numerous projects at one time.
• Excellent written and verbal communication skills.
• Ability to develop close professional relationships
• Ability to research and review technical drawings and documents.
• Very strong computer skills (Word, Excel, PowerPoint)
• Some ERP experience (SAP experience a plus)
• Ability to [learn to] read and interpret engineering drawings.
• Ability to work independently and handle high volume email traffic
• *This is not a call center position

LANGUAGE ABILITY:

Ability to read and comprehend instructions, engineering drawings, correspondence, and memos. Ability to write effective correspondence. Ability to effectively transfer information in one-on-one and small group situations to customers, vendors, and other employees of the organization.

EFFORT & WORKING CONDITIONS

Working conditions can include production/fabrication facilities, paper mills, and offices.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

About Guaranteed Rate Companies:

The Guaranteed Rate Companies is a leader in mortgage lending and digital financial services. Headquartered in Chicago, the Guaranteed Rate Companies has more than 7,000 employees in over 850 branches across the U.S., serving all 50 states and Washington, D.C. Since its launch in 2000, Guaranteed Rate Companies has helped more than 1 million homeowners with home purchase loans and refinances, with a total loan volume of more than $116 billion in 2021 alone. The company has cemented itself as an industry leader by introducing innovative technology, offering low rates and delivering unparalleled customer service. Honors and awards include: Top Lender for Online Service for 2018 by U.S. News & World Report; Best Mortgage Lender for Online Loans and Best Mortgage Lender for Refinancing by NerdWallet for 2021; HousingWire’s 2020 Tech100 award for the company’s industry-leading FlashClose℠ technology; No. 3 ranking in Scotsman Guide’s 2021 list of Top Retail Mortgage Lenders; Chicago Agent Magazine’s Lender of the Year for six consecutive years; and Chicago Tribune’s Top Workplaces list for seven consecutive years. Visit for more information.

Pay Range: $40,000-45,000 annually

Job Summary:

The central focus of a Business Development Coordinator (BDC) is to support one or more Vice President(s) of Mortgage Lending (VP) with a variety of

tasks related to increasing their production, efficiency and quality of work. A BDC's tasks are divided between 3 important components including 1)

Marketing support; 2) Business Plan and Referral Partner strategy; and 3) Follow up and communication with current and future lead sources.

BDCs are not licensed and may NOT perform any activity requiring a license. All marketing activities are performed under the supervision and guidance of

the VP they support, and in the VP's name. BDCs are not provided access or credentials to systems that are reserved for tasks that must be performed by

licensed employees, such as locking loans, taking applications, or holding themselves out as being able to perform those activities through independent

marketing or other avenues.

Essential Duties and Responsibilities:

• Help VP's add value and growth to their origination volume
• Idea generation and execution of the VP's business plan, including lead generation ideas and sources
• Attend, coordinate, plan and execute monthly events in coordination with the Marketing Department for Realtor and other partners to increase the VP'sbrand and relationship in the community
• Phone and email support including checking messages, return calls and correspondence, to maintain organized files and work environment
• Maintaining calendars and scheduling meetings, closings and creating calendar invitations, and following up timely with referral partners
• Contact and follow up with Realtors and referral partners, provide them marketing support, such as marketing materials, Gateless signups and thank you cards, and attend weekly Broker Open Houses with and on behalf of the VP they support
• Enter the VP's referral partners into the company's CRM, document and track the increase in lead sources and make suggestions for changes to the business plan
• Database management including coordinating monthly correspondence to borrowers who recently closed a loan
• Complete tasks in a timely manner and work amicably with others and the POD
• Other duties and responsibilities as assigned

Competencies:

• Excellent customer service skills and strong work ethic
• Exceptional verbal and written communication and listening skills with ability to communicate with multiple levels of management and influence others
• Ability to work a fast-paced environment that will require strong organizational skills and analytical acumen
• Excellent time-management skills and follow up and follow through with ability to multitask and meet deadlines
• Familiarity with mortgage industry and GRI loan processes
• Ability to multi-task with strong attention to detail while meeting deadlines in a fast-paced environment
• Proficient in Microsoft Office Suite including Outlook, and loan origination system (preferably Encompass)
• Ability to thing strategically to solve problems or challenges with loan files

Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).

• Work with a dynamic team supporting critical financial data management platforms.
• Engage in hands-on development and configuration of EDM components including UI, workflows, and data validation logic.
• Collaborate closely with data analysts and business stakeholders to deliver governed, high-quality data solutions.
• Opportunity to develop and lead a critical Private Markets data solution; to deepen expertise in private market data and enterprise data management best practices.

• Develop, configure, and maintain Markit / S&P EDM  components such as UI screens, workflows, data flows, rules, and data validation/enrichment logic.
• Build and enhance EDM UI components to support operational and data management workflows.
• Design, optimize, and maintain SQL queries, views, and stored procedures for data transformation, validation, and reporting purposes.
• Support data ingestion processes and publishing workflows within EDM to downstream consumers.
• Troubleshoot and resolve data issues, UI problems, and workflow failures across multiple environments within EDM.
• Collaborate with data management teams and business stakeholders to gather and implement data requirements within EDM.
• Ensure EDM solutions is in compliance with data governance, data quality standards, and audit requirements.
• Participate actively in code reviews, documentation efforts, and knowledge sharing within the team.

• Hands-on experience with Markit / S&P EDM  platform development and configuration.
• Strong proficiency in SQL, including writing complex queries, views, and stored procedures.
• Experience developing and maintaining EDM UI components and configuring data workflows.
• Solid understanding of data ingestion, validation, and publishing workflows in an enterprise data environment.
• Understanding of Private Markets fund structures, investment patterns, and core data
• Ability to troubleshoot and resolve technical issues related to data, UI, and workflows.
• Familiarity with data governance, data quality frameworks, and audit processes.
• Strong collaboration skills to work effectively with data analysts, business users, and technical teams.
• Excellent communication skills and attention to detail.

• Experience in financial services organizations that service private markets and/or private market asset managers
• Knowledge of additional data management tools or platforms.
• Experience in creating or owning version control, code review processes, as well as agile development methodologies.

• Be part of a forward-thinking team driving innovation in private markets data management.
• Work on impactful projects that support critical financial data operations.
• Opportunities for professional growth and skill development in a supportive environment.

Estimated Min Rate: $65.00

Estimated Max Rate: $85.00

What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice:  working/work at home options are available for this role.