Jobs in Sherborn Massachusetts
336 positions found — Page 4
The role will assume responsibility for assessing, planning, implementing direct clinical care to assigned patients on a per shift basis, and unit level.
The role is responsible for supervision of staff to which appropriate care is delegated.
The role is accountable to support CNO to ensure high quality, safe and appropriate nursing care, competency of clinical staff, and appropriate resource management related to patient care.
The RN provides high-quality, safe, cost-effective, total nursing care to all patients.
The RN assumes responsibility for overall coordination and integration of patient care based on the nursing process.
The RN directs care according to established standards of safety, risk management, QI, and Infection Control, with the goal being to discharge the patient with an optimum level of care provided.
Assumes responsibility for coordination and planning of patient care within the prescribed medical regime.
Performs and fulfills all HICS (hospital incident command system) responsibilities, assignments, tasks, and roles as directed and needed by the facility in times of emergency and/or disaster.
Responsible for knowing the Hospital's emergency codes, including the purpose and appropriate action for each, and adheres to the Hospital policies and procedures for each emergency code.
Performs related duties as required Join our dedicated healthcare team where compassion meets innovation! As a Registered Nurse with us, you'll have the opportunity to make a meaningful impact in patients' lives while enjoying a supportive work environment that fosters professional growth and work-life balance.
Ready to be a vital part of our mission? Apply today and bring your passion for nursing to a place where it truly matters! At Metrowest Medical Center
- Consolidated, we understand that our greatest asset is our dedicated team of professionals.
That's why we offer more than a job
- we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance.
The available plans and programs include: Medical, dental, vision, and life insurance 401(k) retirement savings plan with employer match Generous paid time off Career development and continuing education opportunities Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance Note : Eligibility for benefits may vary by location and is determined by employment status MetroWest Medical Center has been serving the community since we opened as the first public medical facility in Framingham in 1893.
MetroWest Medical Center is comprised of Framingham Union Hospital and Leonard Morse Hospital, a unique behavioral health specialty center located in Natick dedicated to the mental health of our community.
At Framingham Union Hospital, youll find comprehensive health care services for the entire family including 24-hour emergency care, advanced cardiac care, high-tech cancer treatments and advanced maternity care including our Special Care Level IIB nursery and high-risk pregnancy care.
MetroWest Medical Center was recognized by the Joint Commission with a Gold Seal of Approval, a symbol of quality that reflects our commitment to meeting performance standards and providing safe and effective patient care.
Our skilled cardiac team was recognized as one of Healthgrades Americas 100 best hospitals for Coronary Intervention and ranked among the top 5% in the nation for coronary interventional procedures in 2023.
At MetroWest Medical Center, you can grow your career skills and be a vital member of our team dedicated to improving the health of our community.
Join us! Required: Education: Graduated from a state approved school of nursing or an accredited school.
Certification : Currently licensed, certified, or registered to practice profession as required by law, regulation in state of practice or policy CPR Preferred: Education: Academic degree in nursing (bachelor's or master's degree).5c143e31-5e48-4549-b638-05792d185386
MetroWest Medical Center is committed to providing high quality, comprehensive care, at a location close to home.
The 307-bed regional healthcare system includes Framingham Union Hospital, Leonard Morse Hospital in Natick and the MetroWest Wellness Center.
MetroWest Medical Center has been named to the 2019 America's 100 Best Hospitals List by Healthgrades.
Onboarding Process: Please be advised that candidates must successfully complete a background check and pre-employment health screening which includes a drug screen.
Position Summary: This role provides direct clinical patient care.
The role will assume responsibility for assessing, planning, implementing direct clinical care to assigned patients on a per shift basis, and unit level.
The role is responsible for supervision of staff to which appropriate care is delegated.
The role is accountable to support CNO to ensure high quality, safe and appropriate nursing care, competency of clinical staff, and appropriate resource management related to patient care.
Has effective interpersonal and communication skills and ability to serve as role model and advocate for the professional discipline of nursing.
Qualifications: Education: Required: Graduated from a state approved school of nursing or an accredited school.
Preferred: Academic degree in nursing (bachelor's or master's degree).
Certifications: Required: Currently licensed, certified, or registered to practice profession as required by law, regulation in state of practice or policy; CPR.
Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce.
If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date.
If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
Who We Are We are a community built on care.
Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing.
Your community is our community.
Our Story We started out as a small operation in California.
In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals.
Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care.
We have a rich history at Tenet.
There are so many stories of compassionate care; so many "firsts" in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need.
Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others.
Our Impact Today Today, we are leading health system and services platform that continues to evolve in lockstep with community need.
Tenet's operations include three businesses
- our hospitals and physicians, USPI and Conifer Health Solutions.
Our impact spreads far and deep with 65 hospitals and approximately 510 outpatient centers and additional sites of care.
We are differentiated by our top notch medical specialists and service lines that are tailored within each community we serve.
The work Conifer is doing will help provide the foundation for better health for clients across the country, through the delivery of healthcare-focused revenue cycle management and value-based care solutions.
Together as an enterprise, we work to save lives and can accept nothing less than excellence from ourselves in service of our patients and their families, every day.
Careers at Tenet At Tenet Healthcare, the heart of what we do centers on caring with compassion, which ultimately creates a bond between our caregivers and patients.
Everyone contributes to these moments, whether providing care directly or supporting those who do.
As an organization, we provide employees with resources, tools and support to serve our patients and customers in the best way possible.
We also take care of one another, helping team members further develop their career pathways and maximize their potential.5c143e31-5e48-4549-b638-05792d185386
The role will assume responsibility for assessing, planning, implementing direct clinical care to assigned patients on a per shift basis, and unit level.
The role is responsible for supervision of staff to which appropriate care is delegated.
The role is accountable to support CNO to ensure high quality, safe and appropriate nursing care, competency of clinical staff, and appropriate resource management related to patient care.
The RN provides high-quality, safe, cost-effective, total nursing care to all patients.
The RN assumes responsibility for overall coordination and integration of patient care based on the nursing process.
The RN directs care according to established standards of safety, risk management, QI, and Infection Control, with the goal being to discharge the patient with an optimum level of care provided.
Assumes responsibility for coordination and planning of patient care within the prescribed medical regime.
Performs and fulfills all HICS (hospital incident command system) responsibilities, assignments, tasks, and roles as directed and needed by the facility in times of emergency and/or disaster.
Responsible for knowing the Hospital's emergency codes, including the purpose and appropriate action for each, and adheres to the Hospital policies and procedures for each emergency code.
Performs related duties as required Join our dedicated healthcare team where compassion meets innovation! As a Registered Nurse with us, you'll have the opportunity to make a meaningful impact in patients' lives while enjoying a supportive work environment that fosters professional growth and work-life balance.
Ready to be a vital part of our mission? Apply today and bring your passion for nursing to a place where it truly matters! At Metrowest Medical Center
- Consolidated, we understand that our greatest asset is our dedicated team of professionals.
That's why we offer more than a job
- we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance.
The available plans and programs include: Medical, dental, vision, and life insurance 401(k) retirement savings plan with employer match Generous paid time off Career development and continuing education opportunities Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance Note : Eligibility for benefits may vary by location and is determined by employment status MetroWest Medical Center has been serving the community since we opened as the first public medical facility in Framingham in 1893.
MetroWest Medical Center is comprised of Framingham Union Hospital and Leonard Morse Hospital, a unique behavioral health specialty center located in Natick dedicated to the mental health of our community.
At Framingham Union Hospital, youll find comprehensive health care services for the entire family including 24-hour emergency care, advanced cardiac care, high-tech cancer treatments and advanced maternity care including our Special Care Level IIB nursery and high-risk pregnancy care.
MetroWest Medical Center was recognized by the Joint Commission with a Gold Seal of Approval, a symbol of quality that reflects our commitment to meeting performance standards and providing safe and effective patient care.
Our skilled cardiac team was recognized as one of Healthgrades Americas 100 best hospitals for Coronary Intervention and ranked among the top 5% in the nation for coronary interventional procedures in 2023.
At MetroWest Medical Center, you can grow your career skills and be a vital member of our team dedicated to improving the health of our community.
Join us! Required: Education: Graduated from a state approved school of nursing or an accredited school.
Certification : Currently licensed, certified, or registered to practice profession as required by law, regulation in state of practice or policy CPR Preferred: Education: Academic degree in nursing (bachelor's or master's degree).5c143e31-5e48-4549-b638-05792d185386
Therapy will be administered to patients with cardiopulmonary dysfunction/disability or for preventive purposes.
Participates in clinical education.
Ensures quality and safe delivery of care to patients of all ages.
Administers and manages all ventilator care, continuous positive pressure breathing, weaning techniques, and artificial airway care.
Set up changes and monitors associated equipment.
Performs chest physical therapy, chest percussions and vibrations, postural drainage, incentive exercises, and ambulation exercises as indicated.
Performs clinical diagnostic and pulmonary function tests, such as bedside spirometry and other selected tests.
Assesses patient respiratory status, observes patient adjustment/reaction to therapy, and evaluates the appropriateness of all therapy Maintains all necessary patient and departmental records; enters clinical data regarding therapy administered and its effect.
Other related duties as required Metrowest Medical Center
- Consolidated Hospital is committed to providing exceptional patient care in a supportive and collaborative environment.
As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.
At Metrowest Medical Center
- Consolidated, we understand that our greatest asset is our dedicated team of professionals.
That's why we offer more than a job
- we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance.
The available plans and programs include: Medical, dental, vision, and life insurance 401(k) retirement savings plan with employer match Generous paid time off Career development and continuing education opportunities Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance Note : Eligibility for benefits may vary by location and is determined by employment status MetroWest Medical Center has been serving the community since we opened as the first public medical facility in Framingham in 1893.
MetroWest Medical Center is comprised of Framingham Union Hospital and Leonard Morse Hospital, a unique behavioral health specialty center located in Natick dedicated to the mental health of our community.
At Framingham Union Hospital, youll find comprehensive health care services for the entire family including 24-hour emergency care, advanced cardiac care, high-tech cancer treatments and advanced maternity care including our Special Care Level IIB nursery and high-risk pregnancy care.
MetroWest Medical Center was recognized by the Joint Commission with a Gold Seal of Approval, a symbol of quality that reflects our commitment to meeting performance standards and providing safe and effective patient care.
Our skilled cardiac team was recognized as one of Healthgrades Americas 100 best hospitals for Coronary Intervention and ranked among the top 5% in the nation for coronary interventional procedures in 2023.
At MetroWest Medical Center, you can grow your career skills and be a vital member of our team dedicated to improving the health of our community.
Join us! Qualifications: Required: Education: Graduate of an Accredited Respiratory Therapy program required Experience: A minimum of 2 years of Respiratory Therapy experience in an acute care setting preferred.
Licensure/Certification: Certified by the National Board for Respiratory Care as a Certified Respiratory Therapist (CRT) or Registered Respiratory Therapist (RRT) It is strongly encouraged that CRT therapists advance to RRT within 2 years of employment.
Maintains current licensure by the State of Massachusetts as a Respiratory Therapist.
Maintains current BLS, ACLS, PALS and NRP certifications once obtained.
New hires are required to obtain BLS prior to providing direct care to patients.
Additional certifications as listed are required within 1 year of employment Preferred: Experience: Previous neonatal & pediatric experience preferred.5c143e31-5e48-4549-b638-05792d185386
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The role will assume responsibility for assessing, planning, implementing direct clinical care to assigned patients on a per shift basis, and unit level.
The role is responsible for supervision of staff to which appropriate care is delegated.
The role is accountable to support CNO to ensure high quality, safe and appropriate nursing care, competency of clinical staff, and appropriate resource management related to patient care.
The RN provides high-quality, safe, cost-effective, total nursing care to all patients.
The RN assumes responsibility for overall coordination and integration of patient care based on the nursing process.
The RN directs care according to established standards of safety, risk management, QI, and Infection Control, with the goal being to discharge the patient with an optimum level of care provided.
Assumes responsibility for coordination and planning of patient care within the prescribed medical regime.
Performs and fulfills all HICS (hospital incident command system) responsibilities, assignments, tasks, and roles as directed and needed by the facility in times of emergency and/or disaster.
Responsible for knowing the Hospital's emergency codes, including the purpose and appropriate action for each, and adheres to the Hospital policies and procedures for each emergency code.
Performs related duties as required Join our dedicated healthcare team where compassion meets innovation! As a Registered Nurse with us, you'll have the opportunity to make a meaningful impact in patients' lives while enjoying a supportive work environment that fosters professional growth and work-life balance.
Ready to be a vital part of our mission? Apply today and bring your passion for nursing to a place where it truly matters! At Metrowest Medical Center
- Consolidated, we understand that our greatest asset is our dedicated team of professionals.
That's why we offer more than a job
- we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance.
The available plans and programs include: Medical, dental, vision, and life insurance 401(k) retirement savings plan with employer match Generous paid time off Career development and continuing education opportunities Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance Note : Eligibility for benefits may vary by location and is determined by employment status MetroWest Medical Center has been serving the community since we opened as the first public medical facility in Framingham in 1893.
MetroWest Medical Center is comprised of Framingham Union Hospital and Leonard Morse Hospital, a unique behavioral health specialty center located in Natick dedicated to the mental health of our community.
At Framingham Union Hospital, youll find comprehensive health care services for the entire family including 24-hour emergency care, advanced cardiac care, high-tech cancer treatments and advanced maternity care including our Special Care Level IIB nursery and high-risk pregnancy care.
MetroWest Medical Center was recognized by the Joint Commission with a Gold Seal of Approval, a symbol of quality that reflects our commitment to meeting performance standards and providing safe and effective patient care.
Our skilled cardiac team was recognized as one of Healthgrades Americas 100 best hospitals for Coronary Intervention and ranked among the top 5% in the nation for coronary interventional procedures in 2023.
At MetroWest Medical Center, you can grow your career skills and be a vital member of our team dedicated to improving the health of our community.
Join us! Required: Education: Graduated from a state approved school of nursing or an accredited school.
Certification : Currently licensed, certified, or registered to practice profession as required by law, regulation in state of practice or policy CPR Preferred: Education: Academic degree in nursing (bachelor's or master's degree).5c143e31-5e48-4549-b638-05792d185386
The role will assume responsibility for assessing, planning, implementing direct clinical care to assigned patients on a per shift basis, and unit level.
The role is responsible for supervision of staff to which appropriate care is delegated.
The role is accountable to support CNO to ensure high quality, safe and appropriate nursing care, competency of clinical staff, and appropriate resource management related to patient care.
The RN provides high-quality, safe, cost-effective, total nursing care to all patients.
The RN assumes responsibility for overall coordination and integration of patient care based on the nursing process.
The RN directs care according to established standards of safety, risk management, QI, and Infection Control, with the goal being to discharge the patient with an optimum level of care provided.
Assumes responsibility for coordination and planning of patient care within the prescribed medical regime.
Performs and fulfills all HICS (hospital incident command system) responsibilities, assignments, tasks, and roles as directed and needed by the facility in times of emergency and/or disaster.
Responsible for knowing the Hospital's emergency codes, including the purpose and appropriate action for each, and adheres to the Hospital policies and procedures for each emergency code.
Performs related duties as required Join our dedicated healthcare team where compassion meets innovation! As a Registered Nurse with us, you'll have the opportunity to make a meaningful impact in patients' lives while enjoying a supportive work environment that fosters professional growth and work-life balance.
Ready to be a vital part of our mission? Apply today and bring your passion for nursing to a place where it truly matters! At Metrowest Medical Center
- Consolidated, we understand that our greatest asset is our dedicated team of professionals.
That's why we offer more than a job
- we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance.
The available plans and programs include: Medical, dental, vision, and life insurance 401(k) retirement savings plan with employer match Generous paid time off Career development and continuing education opportunities Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance Note : Eligibility for benefits may vary by location and is determined by employment status MetroWest Medical Center has been serving the community since we opened as the first public medical facility in Framingham in 1893.
MetroWest Medical Center is comprised of Framingham Union Hospital and Leonard Morse Hospital, a unique behavioral health specialty center located in Natick dedicated to the mental health of our community.
At Framingham Union Hospital, youll find comprehensive health care services for the entire family including 24-hour emergency care, advanced cardiac care, high-tech cancer treatments and advanced maternity care including our Special Care Level IIB nursery and high-risk pregnancy care.
MetroWest Medical Center was recognized by the Joint Commission with a Gold Seal of Approval, a symbol of quality that reflects our commitment to meeting performance standards and providing safe and effective patient care.
Our skilled cardiac team was recognized as one of Healthgrades Americas 100 best hospitals for Coronary Intervention and ranked among the top 5% in the nation for coronary interventional procedures in 2023.
At MetroWest Medical Center, you can grow your career skills and be a vital member of our team dedicated to improving the health of our community.
Join us! Required: Education: Graduated from a state approved school of nursing or an accredited school.
Certification : Currently licensed, certified, or registered to practice profession as required by law, regulation in state of practice or policy CPR Preferred: Education: Academic degree in nursing (bachelor's or master's degree).5c143e31-5e48-4549-b638-05792d185386
The role will assume responsibility for assessing, planning, implementing direct clinical care to assigned patients on a per shift basis, and unit level.
The role is responsible for supervision of staff to which appropriate care is delegated.
The role is accountable to support CNO to ensure high quality, safe and appropriate nursing care, competency of clinical staff, and appropriate resource management related to patient care.
The RN provides high-quality, safe, cost-effective, total nursing care to all patients.
The RN assumes responsibility for overall coordination and integration of patient care based on the nursing process.
The RN directs care according to established standards of safety, risk management, QI, and Infection Control, with the goal being to discharge the patient with an optimum level of care provided.
Assumes responsibility for coordination and planning of patient care within the prescribed medical regime.
Performs and fulfills all HICS (hospital incident command system) responsibilities, assignments, tasks, and roles as directed and needed by the facility in times of emergency and/or disaster.
Responsible for knowing the Hospital's emergency codes, including the purpose and appropriate action for each, and adheres to the Hospital policies and procedures for each emergency code.
Performs related duties as required Join our dedicated healthcare team where compassion meets innovation! As a Registered Nurse with us, you'll have the opportunity to make a meaningful impact in patients' lives while enjoying a supportive work environment that fosters professional growth and work-life balance.
Ready to be a vital part of our mission? Apply today and bring your passion for nursing to a place where it truly matters! At Metrowest Medical Center
- Consolidated, we understand that our greatest asset is our dedicated team of professionals.
That's why we offer more than a job
- we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance.
The available plans and programs include: Medical, dental, vision, and life insurance 401(k) retirement savings plan with employer match Generous paid time off Career development and continuing education opportunities Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance Note : Eligibility for benefits may vary by location and is determined by employment status MetroWest Medical Center has been serving the community since we opened as the first public medical facility in Framingham in 1893.
MetroWest Medical Center is comprised of Framingham Union Hospital and Leonard Morse Hospital, a unique behavioral health specialty center located in Natick dedicated to the mental health of our community.
At Framingham Union Hospital, youll find comprehensive health care services for the entire family including 24-hour emergency care, advanced cardiac care, high-tech cancer treatments and advanced maternity care including our Special Care Level IIB nursery and high-risk pregnancy care.
MetroWest Medical Center was recognized by the Joint Commission with a Gold Seal of Approval, a symbol of quality that reflects our commitment to meeting performance standards and providing safe and effective patient care.
Our skilled cardiac team was recognized as one of Healthgrades Americas 100 best hospitals for Coronary Intervention and ranked among the top 5% in the nation for coronary interventional procedures in 2023.
At MetroWest Medical Center, you can grow your career skills and be a vital member of our team dedicated to improving the health of our community.
Join us! Required: Education: Graduated from a state approved school of nursing or an accredited school.
Certification : Currently licensed, certified, or registered to practice profession as required by law, regulation in state of practice or policy CPR Preferred: Education: Academic degree in nursing (bachelor's or master's degree).5c143e31-5e48-4549-b638-05792d185386
As the Project Manager with a specific focus on CGI, you'll work with the brand'ws in-house CGI, Creative and Marketing teams-you'll be managing the planning, execution, and delivery of CGI assets across product portfolios. You will collaborate with cross-functional teams, drive project timelines, and ensure seamless integration of CGI into the broader marketing and product strategies..
.
Day in the life!
- Oversee the end-to-end management of CGI projects, ensuring on-time and on-budget delivery of high-quality assets.
- Collaborate with internal teams and external partners to develop CGI solutions that align with our brand strategy and marketing objectives.
- Act as the central communication hub between stakeholders, ensuring transparency, alignment, and continuous engagement throughout project lifecycles.
- Oversee CGI production workflows, managing timelines, and resources while optimizing efficiency and maintaining quality.
- Maintain rigorous quality assurance processes to ensure CGI outputs meet our brand standards, technical accuracy, and creative vision.
- Identify and mitigate risks, resolving project challenges proactively while maintaining strategic alignment.
- Stay ahead of emerging CGI and AI-driven production trends, implementing best practices and innovative solutions to push creative boundaries.
ATTRIBUTES & SKILLS:3+ years of experience in project management within CGI, animation, or a related creative field.
- Proven ability to lead diverse teams and manage complex projects in a fast paced, deadline driven environment
- Strong knowledge of CGI production pipelines, software, and tools such as KeyShot or similar rendering platforms.
- Ability to align CGI projects with broader company objectives and market trends
- Exceptional organizational, analytical, and problem-solving skills with a keen ability to identify challenges and implement effective solutions.
- Strong communication and leadership skills, with the ability to articulate creative and technical concepts clearly to diverse audiences.
- Familiarity with GenAI tools for CGI production is a plus for this role!
- Highly detail-oriented with a passion for maintaining precision, consistency, and quality in CGI production.
- A background in consumer product visualization or related industries is a plus.
Our financial services client is looking for a Conversation Designer to join their team! This is a 40 hr/week, hybrid role. Candidates can be located in Westwood, MA, Charlotte, NC, Johnston, RI, Iselin NJ, or Plano, TX!
The Conversation Designer will be responsible for creating, refining, and optimizing natural, human like voice interactions within our AWS Connect IVR system. This role will focus on designing intuitive conversational flows that enhance the customer experience and improve the effectiveness of our Voice Bot.
Key Responsibilities:
- Design conversational workflows and dialogue scripts for AWS Connect based IVR experiences.
- Develop voice interaction models that align with business goals, customer needs, and best in class conversational design principles.
- Collaborate closely with product, engineering, and operations teams to ensure smooth implementation of designed experiences.
- Analyze call data and customer feedback to identify opportunities for improving system understanding, response accuracy, and conversational fluidity.
- Create guidelines, prompts, and tone of voice standards to ensure consistency across all customer interactions.
- Conduct usability testing, tune bot responses, and iterate designs based on real world performance.
- Ensure all conversation designs adhere to compliance, privacy, and accessibility standards.
Required Skills & Qualifications:
- Experience designing conversational experiences for IVR, voice bots, or virtual assistants.
- Hands on experience with AWS Connect, Contact Flow design, and related AWS services.
- Strong understanding of natural language patterns, conversational UX, and voice interaction best practices.
- Ability to translate complex business processes into clear, simple, intuitive customer dialogues.
- Excellent written communication, analytical thinking, and problem solving skills.
- Experience collaborating with cross functional teams in a fast paced environment.
Preferred Qualifications:
- Experience with Amazon Lex, Bedrock, Nova Sonic, or other conversational AI frameworks
- Experience implementing voice biometrics, fraud detection, or advanced authentication
- Knowledge of call analytics, voice transcription, and conversation intelligence platforms
- Experience in financial services or regulated environments
- - Strong background in customer journey design and service design