Jobs in Sharon Massachusetts

Our financial services client is looking for a Conversation Designer to join their team! This is a 40 hr/week, hybrid role. Candidates can be located in Westwood, MA, Charlotte, NC, Johnston, RI, Iselin NJ, or Plano, TX!

The Conversation Designer will be responsible for creating, refining, and optimizing natural, human like voice interactions within our AWS Connect IVR system. This role will focus on designing intuitive conversational flows that enhance the customer experience and improve the effectiveness of our Voice Bot.

Key Responsibilities:

- Design conversational workflows and dialogue scripts for AWS Connect based IVR experiences.

- Develop voice interaction models that align with business goals, customer needs, and best in class conversational design principles.

- Collaborate closely with product, engineering, and operations teams to ensure smooth implementation of designed experiences.

- Analyze call data and customer feedback to identify opportunities for improving system understanding, response accuracy, and conversational fluidity.

- Create guidelines, prompts, and tone of voice standards to ensure consistency across all customer interactions.

- Conduct usability testing, tune bot responses, and iterate designs based on real world performance.

- Ensure all conversation designs adhere to compliance, privacy, and accessibility standards.

Required Skills & Qualifications:

- Experience designing conversational experiences for IVR, voice bots, or virtual assistants.

- Hands on experience with AWS Connect, Contact Flow design, and related AWS services.

- Strong understanding of natural language patterns, conversational UX, and voice interaction best practices.

- Ability to translate complex business processes into clear, simple, intuitive customer dialogues.

- Excellent written communication, analytical thinking, and problem solving skills.

- Experience collaborating with cross functional teams in a fast paced environment.

Preferred Qualifications:

- Experience with Amazon Lex, Bedrock, Nova Sonic, or other conversational AI frameworks

- Experience implementing voice biometrics, fraud detection, or advanced authentication

- Knowledge of call analytics, voice transcription, and conversation intelligence platforms

- Experience in financial services or regulated environments

• - Strong background in customer journey design and service design

Company Description

Sales, Marketing & Service (SMS) is a leading stocking manufacturers' representative serving the Plumbing, Hydronic & HVAC market across New England. SMS partners with best-in-class OEMs to drive market growth through technical expertise, trusted relationships, and exceptional service.

Role Description

This is a full-time, on-site General Manager role based in Stoughton, MA (just outside Boston). The General Manager will lead daily operations and performance of SMS's facility, blending leadership and operational excellence with customer-facing engagement. This role is accountable for profitability, team development, OEM and distributor relationships, and consistent execution of SMS's growth strategy.

Responsibilities include leading and developing inside sales, customer service, warehouse/logistics, and support staff; overseeing HR administration and employee relations; managing order flow, inventory, and logistics; supporting distributor and OEM relationships; monitoring P&L performance, budgeting, and KPIs; and overseeing facilities, fleet, and systems. The General Manager provides hands-on backup across functions during absences or peak periods.

This position reports directly to the President and serves as a key operational leader within the business.

Qualifications

• 5+ years of sales, operations, or office management experience
• 3–7+ years of experience in HVAC, hydronics, or mechanical distribution / manufacturers' rep environment strongly preferred
• Experience working with distributor customers (not direct-to-contractor models) strongly preferred
• Proven people leader with the ability to coach, motivate, and hold teams accountable
• Strong commercial acumen with experience managing revenue, margin, and expenses
• Working knowledge of QuickBooks or similar accounting/order processing systems preferred
• Comfortable using CRM, ERP, and inventory/order management systems
• Excellent communication, negotiation, and problem-solving skills
• Bachelor's degree in Business, Management, or related field preferred (or equivalent experience)

Randstad, in partnership with our client, is looking for a Manufacturing Support Associate I to join a supportive, high-energy team in Norwood, MA.

In this role, you aren’t just a number; you are the backbone of the production floor. This specific position is designed as a vital support function rather than a core production role. By handling essential auxiliary tasks, you allow the specialized experts to focus on critical production work, making you a key player in the success of life-saving mRNA medicines.

Position Highlights

• Pay Rate: $32.00/hr + 5% differential for weekend shifts
• Schedule: 12-hour shifts from 6:00 AM to 6:00 PM.
• Target Start Date: March 9th.
• Hiring Timeline: Interviews are happening this week and next week—apply today!
• Location: Fully site-based in Norwood, MA.

The Role: How You’ll Make a Difference

Unlike a traditional operator role, your focus will be on ancillary and support activities that keep the facility running like clockwork. Your work ensures a clean, safe, and efficient environment for groundbreaking science to happen.

Your key responsibilities include:

• Operational Support: Handling essential wipe-downs and auxiliary tasks to prepare the production space.
• Maintaining Standards: Following gowning procedures and ensuring the general operating area remains pristine.
• Safety & Compliance: Adhering to safety guidelines and environmental regulations for waste handling.
• Documentation: Keeping clear and accurate records of equipment and process data.
• Team Collaboration: Working closely with a cohesive team to ensure all bioprocessing equipment is ready for use.

What You’ll Need to Join Us

• Education: A Bachelor's or Associate's degree is required.
• Experience: 0–3 years of experience; if you have worked in a GMP environment before, that’s a plus!
• Attributes: You have a keen eye for detail, a great attitude, and the ability to work 12-hour shifts.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The Center Administrator is responsible for the day-to-day operational oversight of an assigned American Family Care Urgent Care center. This role ensures optimal utilization of resources and the efficient, high-quality delivery of clinical and administrative services. The Practice Manager directly supervises all non-provider staff within the center and serves as a key liaison between center operations, regional leadership, and support center departments. This position plays a critical role in fostering a culture of accountability, service excellence, and operational performance. The Practice Manager reports directly to the Regional Manager of Operations.

Exhibits a positive, energetic, and contagious work ethic that fosters a motivating team environment. Communicates clearly and effectively in both verbal and written formats, tailoring messages to meet the needs of diverse audiences. Demonstrates strong collaboration skills by offering meaningful input, supporting team efforts, and consistently honoring commitments. Thrives in a fast-paced, dynamic environment, approaching challenges with enthusiasm, resilience, and adaptability. Maintains a results-driven mindset, setting clear goals, maintaining focus, and delivering outcomes aligned with organizational success. Upholds the highest standards of business ethics and compliance, consistently modeling integrity and accountability.

Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement. Maintains perseverance to drive and sustain the changes that occur at American Family Care, while being resilient and flexible, and inspiring and motivating the team. Constantly communicates to the team, is open to opinions and feedback from team members and follows through on commitments. Partners with Physicians and APP's to assist with day-to-day operational needs Creates a work environment in which people can perform to the best of their abilities.

Minimum of three (3+) years of management experience within a healthcare setting required; Urgent Care or Immediate Care experience strongly preferred.

Clinical background or certification as a Medical Assistant is preferred.

Demonstrated proficiency in payroll and staff scheduling, with the ability to manage multiple priorities in a fast-paced environment while maintaining a positive and solution-oriented attitude.

Proven leadership skills with the ability to effectively supervise, coach, and develop team members across all levels.

Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Familiarity with Electronic Medical Record (EMR) systems; experience with Experity is highly desirable.

Highly organized and detail-oriented, with excellent multitasking and time management capabilities.

Working knowledge of HIPAA, OSHA, and applicable federal and state healthcare regulations and compliance standards

Foster a culture of engagement, accountability, and continuous improvement among center staff to promote operational efficiency and high-quality patient care. Build and sustain a high-performing, motivated team through effective leadership, mentorship, and development initiatives. Lead the recruitment and hiring of center-level team membersincluding Medical Assistants, Medical Receptionists, and X-Ray Technologistsensuring alignment with established staffing models. Ensure compliance with all clinical protocols, company policies, and training requirements through consistent oversight and evaluation. Drive performance management processes, including coaching, corrective actions, and terminations, to uphold performance standards and organizational values. Provide direct operational leadership and day-to-day support to center teams, reinforcing alignment with organizational goals. Step in to cover floor shifts as needed to maintain seamless clinic operations and patient service. Collaborate on staffing coordination and oversee the creation and maintenance of monthly schedules to ensure appropriate coverage. Support company-wide quality assurance initiatives by assisting with planning, implementation, and monitoring of quality control programs. Maintain adequate inventory levels by managing weekly supply ordering for medical and administrative needs. Own and drive key performance indicators (KPIs), continuously striving for operational excellence and measurable results. Oversee financial performance of the center, including budget management and control of operating expenses reflected on the P&L.

This is a center-based position requiring prolonged periods of computer use and desk work. Physical demands include occasional bending, stooping, and light lifting. Travel to other clinic locations within the assigned market may be required. When onsite at clinical locations, the work environment may involve moderate noise levels and potential exposure to infectious diseases and blood-borne pathogens, in accordance with standard healthcare precautions.

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

• Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you coveredcheck it out today!

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.

Position Type: Hourly

Position Starting At: $15.50

Be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @ email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting.

Processes member orders and collects payment while providing a high level of member service.

Performs cleanup, department setup and closing tasks as necessary.

We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.