Jobs in Savage, MD

About American Home Contractors

American Home Contractors is a fast-growing, industry-leading exterior remodeling company serving homeowners across the Mid-Atlantic. We specialize in roofing, siding, windows, doors, gutters, and premium solar solutions, including Tesla Solar Roof installations.

With thousands of 5-star reviews and operations across multiple states, our mission is simple: to install peace of mind for every homeowner we serve.

Position Overview

We are seeking a hands-on Call Center Manager to lead and support our Customer Service Representative (CSR) team across two office locations.

This role is ideal for a leader who enjoys staying connected to day-to-day operations while also developing people, improving processes, and driving performance. The Call Center Manager will balance active involvement on the phones, while coaching, performance management, and cross-functional collaboration.

This is a 100% in-office position, based out of either Fulton, MD or Chantilly, VA, with time spent in both offices.

Our Call Center Environment

• High-volume inbound and outbound call activity
• CSRs average 100–150 outbound calls per day
• Inbound calls are answered promptly, with a strong focus on customer experience
• Real-time scheduling adjustments and dispatch coordination occur throughout the day
• CRM accuracy directly impacts field productivity and revenue
• The CSR team supports multiple business lines: Tune-Up Program, Retail exterior replacements, Solar Roofing, and Solar Panels

What You’ll Do

• Lead, coach, and support a team of CSRs
• Stay engaged with daily call activity and assist with inbound or outbound calls as needed
• Monitor call performance, outbound productivity, and appointment-setting metrics
• Provide real-time coaching and feedback to help CSRs improve call quality and confidence
• Support accurate scheduling, dispatching, and same-day adjustments
• Partner with Marketing, Sales, and Operations to ensure lead flow and staffing are aligned
• Review dashboards and reports to track performance and identify opportunities
• Conduct 1:1s, performance reviews, and coaching conversations
• Participate in hiring, onboarding, and team development
• Ensure CRM (Zoho) data is accurate and consistently maintained
• Help refine workflows, scripts, and standard operating procedures
• Assist with resolving escalated customer issues professionally and efficiently
• Model company core values: Integrity, Hard Work, and Service

What Success Looks Like

• Strong, consistent call performance across the team
• High-quality appointments that align with business goals
• Reliable CRM data that supports marketing and operations
• Engaged, supported CSRs who understand expectations
• Smooth coordination with field teams and minimal scheduling disruptions
• Positive customer feedback and effective resolution of concerns

What We’re Looking For

• 3+ years of experience leading or supervising teams in a call center or high-volume customer service environment
• Comfort managing both inbound and outbound call activity
• A leadership style that combines coaching, accountability, and approachability
• Strong attention to detail and respect for accurate data and processes
• Experience using CRM systems and call center tools
• Ability to thrive in a fast-paced, collaborative environment
• Willingness to work fully in-office and spend time at both office locations

Preferred Experience

• Background in home services, construction, trades, or appointment-based sales
• Familiarity with Zoho CRM, RingCentral, Podium, or similar tools
• Experience working closely with marketing or lead generation teams

Why This Role Is Unique

This position offers the opportunity to lead a close-knit team, stay connected to the work, and play a meaningful role in shaping how customers experience our brand. It’s well-suited for a leader who enjoys being visible, accessible, and involved, while still driving performance and growth.

Job Description:

The Facility / Building Engineer is responsible for the daily operation, maintenance, and repair of building systems to ensure safe, reliable, and efficient facility operations. This role supports the performance and longevity of HVAC, electrical, plumbing, and mechanical systems while responding to service requests and maintaining compliance with safety standards.

This position is ideal for a hands-on professional with strong troubleshooting skills and experience supporting commercial facilities.

Essential Functions:

·       Operate, monitor, maintain, and repair building systems including HVAC, plumbing, electrical, and mechanical equipment

·       Perform preventative maintenance and corrective repairs as scheduled or needed

·       Respond to service requests and emergency maintenance issues in a timely manner

·       Conduct regular inspections of building systems and equipment

·       Maintain maintenance logs, work orders, and compliance documentation

·       Coordinate with external vendors and contractors for specialized repairs or services

·       Ensure compliance with safety policies, local codes, and regulatory requirements

·       Support facility improvements, upgrades, and special projects as assigned

·       Maintain a clean, safe, and organized work environment

Qualifications and Education:

·       Prior experience as a building engineer, facility technician, or similar role

·       Working knowledge of HVAC, electrical, plumbing, and mechanical systems

·       EPA Universal Certification or other relevant certifications preferred

·       Strong troubleshooting, problem-solving, and communication skills

·       Ability to work independently and prioritize multiple tasks

What We Offer:

·       Holaday-Parks, Inc., offers an excellent salary and benefits package—paying 100% of medical/vision/dental, and prescription premiums for employees.

Pay Range:

·       $34-$45 DOE, hourly

If interested in applying, please submit your cover letter and resume to  

Holaday Parks is an Equal Opportunity Employer (EOE), including protected veterans and people with disabilities

Position: Maintenance Technician

Reports to: Direct: Property Manager

Indirect: VP, Engineering; Facilities Supervisor

Location: The Blairs, Silver Spring, MD

Essential Duties and Responsibilities:

Provide the highest level of customer service to existing and potential residents, demonstrated through both attitude and a sense of urgency to respond to customers’ needs. As the maintenance technician onsite, assume proactive and proprietary interest in for maintaining the physical asset of the property under the direction of the Property Manager with technical support from the Blairs Facilities Supervisor, Chief Engineer, and VP of Engineering.

As the maintenance technician on site, responsibilities include, (but are not limited to):

• Ensure timely completion of maintenance service requests.
• Record all maintenance and/or repair performed in accordance with the guidelines established by management or policy/procedure.
• Responsible for the vigilant pursuit of improvements or repairs needed on a proactive basis (without a service request assigned).
• Responsible for the coordination and recordation of all maintenance/safety related inspections (i.e., smoke detectors, water treatment, temperatures, etc.).
• Responsible for communicating any issue of concern, whether technical or customer oriented, to supervisors to ensure consistency in resolution.
• Monitor/walk vacant apartments weekly, or more often if directed, and complete make-ready process of vacant apartments in a timely manner. Ensure system data is updated upon completion and communicate with Property Manager upon completion.
• Monitor and manage inventory levels to include building has adequate stock for daily operations, working within prescribed budget and cost limitations.
• Ensure the maintenance shop is organized and maintained for efficiency, as well as for compliance to safety standards.
• Schedule, assist and monitor all work being performed by outside contractors. Ensure completion to Tower’s standards and expectations per the approved work order scope given.
• Assist with the Preventative Maintenance Program as scheduled and directed. Coordinate special projects as directed by the Property Manager or the VP, Engineering.
• Monitor and maintain all building systems. Communicate any systems issues or problems to the Property Manager as well as the Chief Engineer at the Blairs. If escalated, report major issues to the VP, Engineering.
• Complete grounds work as directed by Property Manager which may include picking up trash, sweeping curb and dumpster areas and maintaining landscaping beds and other areas and performing work within the parking garage and surfaces.
• Complete snow or ice removal prior to business hours, (7am) and treat walks and public surfaces to ensure safety for our employees and residents.
• Responsible for alerting the Property Manager of any unusual occurrence and/or damage that have taken place or that may occur.
• Complete payroll time sheets weekly to record working hours.
• Maintain a professional, courteous manner with all residents, vendors, contractors, and fellow employees.
• Assure safety standards are used which comply with all company, local, City, State and Federal guidelines.
• Ensure compliance of all work related activities in a fair, ethical, and consistent manner.
• Follow established company policies and those outlined in the Employee Handbook.
• Maintain a high rating, or high positive score for all customer reviews.
• This job requires exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly; You will often be exposed to elements, as there is some work required to be performed outside of the building. You will be required to reach, climb, bend, kneel, stoop, crawl, grip and use small and large motor skills.
• Special projects and other responsibilities as may be determined

Required skills and attitudes:

• Extremely strong customer service orientation and mindset. A natural desire to exceed the expectations of the residents of Blair Plaza (and flexible to assist throughout the Blairs District).
• Minimum of 1-2 years apartment maintenance experience with strong employment references.
• Basic maintenance skills, including basic plumbing, electrical, drywall, tile, carpet repair, etc.
• HVAC certification highly preferred; a willingness to obtain HVAC certification is required
• Strong communication skills, both verbally and in writing.
• A willingness to communicate issues as they arise and maintain a culture or transparency.
• This position requires a rotational shift of on-call duties after normal business hours.
• Must be able to respond to an emergency onsite within 30 minutes.
• Must be able arrive to work prior to normal business hours for emergencies, or snow or ice removal to ensure the safety of our residents.

Computer skills:

• Minimum of basic knowledge of computers
• Ability to use Outlook, Yardi
• Advanced knowledge of MS Word and Excel Preferred

*All candidates considered for hire must complete and pass a background check and drug test with outcomes that meet Tower’s standards for hire.

The Tower Companies is an equal opportunity employer and offers a collaborative and exciting work environment, competitive salary and excellent benefits, which include medical, dental and vision coverage, as well as a 401(k) plan.

General Summary of Position
Collaborates and consults with physicians nurses and other healthcare professionals to ensure safe efficacious and cost-effective prescribing dispensing administration and monitoring of medication in the provision of pharmaceutical care. In so doing the pharmacist must have current specialized drug knowledge and demonstrate judgment communication skills self-direction and motivation to affect positive interventions in patient outcomes beyond those exhibited by those in a Clinical Pharmacist I position. Participate in educational programs as necessary to provide basic and advanced services of the Pharmacy Department. Additionally perform in the Clinical Pharmacist I role with its accountabilities and job activities pertaining to drug distribution supervision and non- dispensing functions.

Primary Duties and Responsibilities

• Evaluates medication orders for accuracy and thoroughness. Resolves discrepancies of medication orders through communication with the physician clinical pharmacist or nursing staff and dispenses medication.
• Assesses feasibility compounds or verifies the compounding of extemporaneous products. Recommends alternative products when appropriate.
• Prepares IV admixtures and compounds sterile products including but not limited to: large volume parenteral mini-bags TPN solutions and hazardous agents including cytotoxic drugs.
• Reviews patient profile to determine contraindications with the prescription. Screens drugs/dosages to assure appropriateness based on the therapeutic intent and the patient's physiological functions. Participates in monitoring drug therapy under the supervision of a clinical level pharmacist or above when working in a decentralized setting.
• Dispenses controlled substances and maintains perpetual inventory of controlled substances assuring legal requirements and departmental policies and procedures are consistently followed.
• Provides functional supervision for support personnel. Monitors attendance and work quality organizes and prioritizes resources based on workload and productivity and directs the workflow of support personnel. Ensures departmental standards and time frames are met.
• Enters and verifies computer entries and data for drug orders. In decentralized setting may instruct patients/families on the safe use of medications and counsel them on potential adverse effects.
• Monitors drug therapy of assigned patients and takes appropriate action to ensure optimum patient drug therapy drug selection and minimal adverse reaction. Assures drugs/dosages are accurate based on the therapeutic intent and the patient's physiologic functions. Reviews patient profile to determine possible contraindications with the prescription.
• Participates autonomously in-patient care rounds. Reviews patient specific data to evaluate patient's status and medication needs and develops a therapeutic plan. Counsels/educates patient on their medications e.g. to correct dosing schedule and duplicate therapy.
• Responds to evaluative and/or non-evaluative drug information requests.
• Assures compliance of prescribers with clinical practice guidelines and other drug policies or third-party prescription benefit management procedures minimizes non-formulary drug use eliminates therapeutic duplication. Makes recommendations for appropriate alternative medications duplicate therapy and dosage changes.
• Provides educational services including professional development of pharmacy technicians and the clinical pharmacists pharmacy residents nurses prescriber and other healthcare professionals.
• Maintains own knowledge of current trends and developments in the field by reading literature attending related seminars and conferences and completing continuing education credits as required by the department.
• Contributes to the achievement of established goals and objectives and adheres to department policies procedures quality standards and safety standards and MedStar SPIRIT Values. Complies with governmental and accreditation regulations.
• Participates in meetings and on committees and represents the department and the hospital in community outreach efforts as appropriate.
• Participates in multidisciplinary quality and service improvement teams.

Minimal Qualifications
Education

• Doctoral degree from an accredited college of Pharmacy required or
• Equivalent Pharmacy degree from an accredited college of Pharmacy required

Experience

• PGY-1 or 3 years of direct patient care experience in a hospital setting required

Licenses and Certifications

• PHARMD - Licensed Pharmacist in the state of practice required
• Board certification within one year of eligibility within 1 Year required

Knowledge Skills and Abilities

• Verbal and written communication skills. Basic computer skills preferred.

Monday - Friday: 7:30 - 4:00

MedStar Health is looking for a Physical Therapist (Acute Care) to join our team at MedStar Union Memorial Hospital!

The Physical Therapist provides physical therapy services to patients, to include screening and evaluation, treatment planning, treatment implementation, treatment re-assessment and revision, patient/client re-evaluation, discharge planning, and documentation in a variety of settings. The Physical Therapist participates as requested in program planning and protocol development and assists the team in meeting established goals.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the Healthiest Maryland Businesses.

Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

• Provides evaluation services including review of pertinent historical information, performance of specific assessments, and determination of recommendations and documentation of results. Explains evaluation findings and treatment plan to patient and family and incorporates patient and family in the goals setting.

• Demonstrates proficiency in implementation of treatment protocols based upon evaluation findings, the patient's presentation, and the evolving health care environment. Consults with other healthcare professionals as indicated. Recognizes and documents changes in patient's condition requiring modification of the plan of care and/or the need for medical/rehabilitation consultation.

• Completes appropriate discharge planning and follow-up care. Accurately and timely documents and charges for patient care activities considering our evolving health care environment, painting a clear picture of the patient's course of care including focused initial evaluation/plan of care that establishes baseline and goals, daily encounter notes, interim progress summaries, and discharge evaluation.

• Demonstrates effective time management and meets productivity expectations. Manage an accurate schedule. Demonstrates a professional commitment to provide frictionless patient access to care through flexibility, adaptability, creativity, and actions/behaviors that display empathy in our patient consumer driven environment.

• Takes initiative in pursuing and directing continuing education for professional growth and competency for self and organization. Serves as a clinical instructor to assign students. Assists with orientation and mentoring of new staff, students, volunteers, and technicians.

Qualifications:

• Bachelor's, Master's, or Doctoral degree in Physical Therapy.

• Maryland, District of Columbia (DC), and/or Virginia licensure required as deemed necessary for your specific location(s).

• BLS (Basic Life Support).

Primary Duties and Responsibilities

• Bachelor's degree in Physical Therapy from an accredited school required

• 1-2 years Clinical experience required

• PT - Physical Therapist License to practice Physical Therapy in the District of Columbia Maryland or Virginia or any combination based on work location(s) Upon Hire required and
• DL - Valid State Driver's License in good standing with a dependable vehicle for transportation Upon Hire required
• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and
• Additional unit/specialty certifications may vary by department or business unit.

• Good clinical skills.
• Organizational skills.
• Excellent verbal and written communication skills.
• Knowledge of home equipment home care reimbursement and regulations governing PTAs.
• Verbal and written communication skills.
• Basic computer skills preferred.
• Smart Phone experience.

Physical Therapist PT - Sports Medicine

Athletic Training (AT) Background or interest in sports medicine

CSCS preferred but not required

MedStar Health is looking for a Physical Therapist (Outpatient) to join our team at Dundalk Rehabilitation Center!

The ideal candidate will be a licensed physical therapist with professional competency as a general practitioner in physical therapy; demonstrated use of varied evaluation and treatment approaches; customer service skills for interacting with patients, including communicating with patients and family members of diverse ages and backgrounds; and effective communication.

The Physical Therapist provides physical therapy services to patients, to include but not limited to screening and evaluation, treatment planning, treatment implementation, treatment re-assessment and revision, patient/client re-evaluation, discharge planning, and documentation in a variety of settings. The Physical Therapist participates as requested in program planning and protocol development and assists the team in meeting established goals.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the Healthiest Maryland Businesses. Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

• Provides evaluation services including review of pertinent historical information, performance of specific assessments, and determination of recommendations and documentation of results. Explains evaluation findings and treatment plan to patient and family and incorporates patient and family in the goals setting.

• Demonstrates proficiency in implementation of treatment protocols based upon evaluation findings, the patient's presentation, and the evolving health care environment. Consults with other healthcare professionals as indicated. Recognizes and documents changes in patient's condition requiring modification of the plan of care and/or the need for medical/rehabilitation consultation.

• Completes appropriate discharge planning and follow-up care. Accurately and timely documents and charges for patient care activities considering our evolving health care environment, painting a clear picture of the patient's course of care including focused initial evaluation/plan of care that establishes baseline and goals, daily encounter notes, interim progress summaries, and discharge evaluation.

• Demonstrates effective time management and meets productivity expectations. Manage an accurate schedule. Demonstrates a professional commitment to provide frictionless patient access to care through flexibility, adaptability, creativity, and actions/behaviors that display empathy in our patient consumer driven environment.

• Takes initiative in pursuing and directing continuing education for professional growth and competency for self and organization. Serves as a clinical instructor to assign students. Assists with orientation and mentoring of inexperienced staff, students, volunteers, and technicians.

Qualifications:

• Bachelor's, Master's, or Doctoral degree in Physical Therapy.

• Graduate of an accredited school of Physical Therapy.

• Maryland, District of Columbia (DC), and/or Virginia licensure required as deemed necessary for your specific location(s).

• American Heart Association's BLS (Basic Life Support) for Healthcare Providers CPR (Cardiac Pulmonary Resuscitation) certification.

Primary Duties and Responsibilities

• Bachelor's degree in Physical Therapy from an accredited school required

• 1-2 years Clinical experience required

• PT - Physical Therapist License to practice Physical Therapy in the District of Columbia Maryland or Virginia or any combination based on work location(s) Upon Hire required and
• DL - Valid State Driver's License in good standing with a dependable vehicle for transportation Upon Hire required
• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and
• Additional unit/specialty certifications may vary by department or business unit.

• Good clinical skills.
• Organizational skills.
• Excellent verbal and written communication skills.
• Knowledge of home equipment home care reimbursement and regulations governing PTAs.
• Verbal and written communication skills.
• Basic computer skills preferred.
• Smart Phone experience.

• Provides effective and efficient care. a. Provides patient care duties as it relates to respective clinical service, following accreditation guidelines, professional code of ethics, and standards of practice which include evaluation/ re-evaluation, treatment planning and implementation and resultant documentation. b. Implements plans that will achieve the outlined goals and administers individual treatment as ordered and consistent with rehab goals. c. Determines equipment needs and assists the patient in obtaining assistive devices/adaptive equipment and wheelchairs. d. Instructs and trains patients and their families. e. Responsible for daily maintenance of the therapy areas and equipment. f. Demonstrates sound clinical reasoning during patient care to maximize outcome and safety. g. Accesses information for patient care.

• Completes accurate/timely documentation. a. Maintains accurate and timely documentation to include clinical interventions provided, discharge and equipment recommendations, charges, and prescriptions. b. Writes legible progress notes or other documentation which accurately reflects treatment received. c. accurately reports the type of services provided to each patient daily on billing sheets and submits them in a timely manner.

• Demonstrates effective time management and meets productivity expectations. a. Meets productivity targets for work area established by supervisor. b. Adheres to a schedule. c. Is timely and punctual and is prepared for meetings.

• Participates in department/service/ team specific decision making and problem solving that impacts patient care. a. Participates in team conferences and family conferences as appropriate. b. Collaborates interventions with other team members towards an interdisciplinary approach. c. Actively participates in general staff and team meetings. d. Identifies opportunities for process improvement that impacts patient care. e. Identifies opportunities to expand supplies and equipment to enhance patient treatment options.

• Participates in developmental activities for continued professional growth. a. Takes initiative in pursuing and directing continuing education for professional growth and competency for self. b. Serves as a resource and preceptor for new employees and student orientation in specialty areas for occupational therapy service and team-based activities. c. Participates in development and implementation of goals/objectives for the program area as delegated by Clinical Supervisor or Management. d. Participates in-services and continuing education programs through development, and presentation for staff/students. e. Participates in clinical and administrative system development, data collection, and improvement implementation to assure optimal functioning of service area. Participates in peer review, program evaluation and quality improvement activities regularly and for special projects as assigned. g. Supervises PT students and volunteers.

• Bachelor's, Master's, or Doctoral degree in Physical Therapy.

• Maintains necessary continuing education for licensure.

• 1-2 years Clinical experience in a rehabilitation or acute care setting.

• DC (District of Columbia) licensure of eligibility.

• BLS (Basic Life Support).