Jobs in Saugus, MA

Director of Front Office – The Langham, Boston

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

The Langham, Boston is one of the city’s most historic hotels and is one of the most iconic luxury hotels in the US. You will be leading Front Office operations, ensuring the highest levels of guest satisfaction and service excellence. This leadership role involves managing guest relations, concierge services, front desk operations, and bell services. The Director of Front Office will be instrumental in crafting memorable guest experiences, implementing Langham service standards, and leading a dynamic team in alignment with the culture and values of Langham Hospitality Group.

Key Responsibilities:

Operational Leadership

• Oversee the daily and strategic operation of the front office, ensuring exceptional guest service at every touchpoint.
• Promote visibility and engagement of Assistant Front Office Managers, ensuring they actively support desk operations and front-line colleagues.
• Monitor guest satisfaction, address complaints swiftly, and lead by example in delivering anticipatory service.
• Maintain strong interdepartmental collaboration to resolve service issues efficiently.
• Ensure consistent process adherence, including check-in procedures, headset use, and billing accuracy (e.g., early departure fees).

Staff Management and Development

• Recruit, train, coach, and retain a high-performing Front Office team.
• Conduct regular performance evaluations, daily audits, and coaching sessions to promote growth and accountability.
• Empower managers through effective delegation of responsibilities and task ownership to build confidence and strengthen team operations.
• Create a culture of trust and development by encouraging decision-making and proactive leadership across all management levels.

Guest Relations

• Lead initiatives to enhance the guest experience, including personalized pre-arrival engagement and thoughtful post-stay follow-up.
• Handle VIPs, service recovery, and loyalty program recognition to ensure memorable experiences.
• Analyze guest feedback to identify trends and opportunities for service improvement.

Financial Management

• Manage the front office budget, control departmental expenses, and drive performance against financial goals.
• Leverage upselling and revenue-enhancing strategies to maximize room revenue.
• Review financial reports and labor forecasts, planning as needed to align with occupancy trends.

Quality Control

• Enforce brand standards and service expectations consistently throughout the department.
• Conduct regular inspections and audits of team performance, grooming standards, and guest interactions.
• Follow through on process consistency and accountability, ensuring operational procedures are upheld.

Strategic Planning

• Participate in hotel-wide strategic initiatives and contribute to long-term planning.
• Stay ahead of industry trends and incorporate best practices to elevate service delivery and operational efficiency.
• Lead continuous improvement projects and initiatives to support departmental goals and guest satisfaction targets.

Technology and Systems Management

• Ensure all staff are proficient in front office systems including PMS, guest service platforms, and communication tools.
• Drive efficient use of technology to streamline check-in/check-out, guest communication, and reporting.

Reporting and Health and Safety

• Ensure compliance with all local health, safety, and fire regulations.
• Train and coach staff in emergency procedures and workplace safety.
• Take corrective action as needed to maintain a secure and safe environment for guests and employees.

Key Competencies & Leadership Attributes

• To excel in this role, the Director of Front Office must demonstrate:
• Strong Team Presence: Actively engage with staff on the floor and lead with visibility, setting the tone for guest-focused service and internal support.
• Confident Decision-Making: Take ownership of departmental decisions and guide the team with clarity and assurance.
• Effective Delegation: Empower and develop team leaders by distributing responsibilities and trusting in their execution.
• Process Discipline: Ensure consistent adherence to operational protocols and enforce accountability to maintain service excellence.
• People Leadership: Foster trust, communicate with purpose, and inspire a culture.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field
• Minimum of 5 years in front office leadership within a luxury hotel environment
• Proven experience leading high-performance teams and mentoring junior leaders
• Strong interpersonal, communication, and conflict resolution skills
• Demonstrated ability to make independent, timely, and guest-centric decisions
• Deep knowledge of hotel systems including Shiji, HotSOS, and Alice
• Flexible availability including nights, weekends, and holidays
• Legally authorized to work in the United States

Salary Range:

• $105,000 - $115,000 annually

For more information about the property, please visit:

• Accurately assist guests with check-in for spa reservations and spa access. Provide guest tours of the facility and informs guests of available amenities.
• Responsible for management of spa lockers which includes replenishing guest amenities such as: robes, hangers, plastic bags, sandals, and other items.
• Helps ensure facility is only accessed by spa guests by verifying guest access.
• Providing guest vouchers to spa technician team promptly to ensure guest is retrieved for service on time.
• Consistently circulating spa area to ensure the cleanliness of the spa in its entirety while replenishing and restocking amenities per department guidelines. This includes vanity and shower amenities along with collecting soiled linens promptly to maintain spa facility.
• Understands and is well-versed in the resort, hotel features and services including all outlets, hours of operation, activities, and events available to guests.
• Ensures the Wynn standards of cleanliness and appearance for all areas.
• Prepare spa food and beverages in compliance with all SNHD and property food handlers’ requirements.
• Responsible for maintaining spa linen and product inventories which includes monthly inventory.
• Other duties as assigned by management.
  
  

• Must possess outstanding customer service, organizational, and interpersonal skills as well as excellent attention to detail and the ability to multi-task.
• Experience in a high-volume luxury spa or resort is preferred.
• Will be required to adjust schedule based on business demands.
• Must be able to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English and fluency in a second language is a plus.
• Candidates must be well-groomed and professional.
• Must possess a current Nevada Food Handler’s Card.
• Must be at least 18 years of age or older.
  
  

Dishwasher

Job Reference Number: 37784
Employment Type: Full-Time, Onsite
Segment: Dining & Events
Brand: Corporate-Chefs
Location: Woburn, Massachusetts (US-MA)

We are looking to add an experienced Dishwasher to our Corporate Chefs team in Woburn, MA! As a Dishwasher, you will have the opportunity to ensure sanitary eating conditions by keeping kitchen equipment, cutlery and utensils, and tableware clean.

Enjoy a weekly paycheck, Monday-Friday schedule, full benefits & more!

• Assisting in preparation of food items.
• Working closely with other associates to build a strong team atmosphere.
• Performing any other job-related functions as assigned by supervisors.

Must-haves:

• High school diploma or equivalent
• At least 18 years of age

Nice-to-haves:

• At least one years experience in a foodservice environment.

To be determined by recruiter

$20 per hour

• Medical (FT Employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit)
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off

#LI-GW1
#Boost

About Corporate Chefs:

Offering foodservice management services to businesses across 17 states and the District of Columbia, Corporate Chefs is an on-site restaurant company that works to provide excellent dining solutions to our clients. With over 30 years of industry experience, we pride ourselves on cooking every meal from scratch, sourcing our ingredients locally, and focusing on the health and wellbeing of our clients.

About Elior North America:

Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience youve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer: This job description can be revised by management as needed.

If you're a foodie who loves to mix it up in the kitchen then look no further!

• You will use your creativity and passion for delicious food to deliver an enhanced dining experience for residents, family members, guests and associates!
• Staying healthy is important so you'll utilize an array of healthy, high-end ingredients to optimize nutrition.
• You're happy to accommodate specific dietary needs and special requests.

The salary range mentioned above reflects the potential pay for this role and does not include bonuses or additional incentives (if applicable), nor does it include the value of our benefit program. Offers will consider factors like experience, qualifications, location, community size (if relevant), certifications/training, etc. Brightview regularly reviews and adjusts compensation ranges.

• You're a foodie at heart who enjoys sharing your mouthwatering culinary masterpieces with residents!
• Because you have excellent communication skills and are organized, you can work in a fast-paced environment.
• We know that everyone that enjoys Dining at our community will be safe because of your knowledge of proper food handling, storage, and safety protocols and regulations.
• You already have a year of experience in the kitchen and your ServSafe Certification.

Discover the Brightview Senior Living Difference!

1. Dedicated to Excellence: We lead the industry with a passion for delivering top-notch services and groundbreaking care.

2. Embracing Community: Join a supportive and inclusive environment that prioritizes your professional growth, development and advancement.

3. Impactful Work: Make a meaningful difference in the lives of our seniors, contributing to their joy and well-being every day.

4. Comprehensive Benefits: Enjoy competitive salaries, health, vision and dental insurance options, retirement plans, tuition reimbursement, employee assistance programs and many more benefits that prioritize your well-being.

5. A Place to Flourish: Embrace diversity, foster innovation, and access the tools and resources for personal and professional growth. Join our vibrant team at Brightview Senior Living and be valued as an integral part of our community.

Equal Opportunity Employer

At Brightview, we believe that diversity of thought, experience, perspective, and backgrounds makes us stronger. We welcome and celebrate all that makes us unique and we choose not to discriminate on the basis of race, color, creed, religion, sex, pregnancy, age, marital status, national origin, citizenship status, military status, physical or mental disability, sexual orientation, genetic information or any other characteristic protected by law or not related to the specific requirements of a particular role. We are, by choice and without question, an equal opportunity employer.

Part time 705 Market Street, Lynnfield, MA, US

For the past 25 years, we've committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It's what we do best, and we're on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences.

We use business as a force for good by putting people and the planet right up there with profit, which is why Athleta is a certified B Corp. Ready to make a move? Join us. Because we know that alone we're strong, but together we're unstoppable.

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, check out, and back of house processes, as required.
• Courteous and responsive to internal/external request.
• Exchange and verifies job related information to provide support.

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five \"on the clock\" hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.

*For eligible employees

Reporting to the Shift Supervisor, the Security Operations Dispatcher is an essential emergency operations position responsible for receiving emergency and non-emergency calls and signals for service over the telephone, computer, and radio. The Security Operations Dispatcher uses established protocols to process alarms and dispatch appropriate public safety resources. MPS Operations interacts daily with other operations and public safety dispatch centers to answer and transfer calls and incident information, and maintain communications with field personnel.

Municipal Protective Services (MPS) Operations is a 24/7, 365-day operation supporting over 600 City of Boston properties and facilities - maintaining radio communications and operations for MPS Security Officers and Supervisors, and monitoring intrusion and fire alarms across all City of Boston, Boston Public Schools, and Boston Public Library locations.

The City of Boston Property Management Department's (PMD) mission is to manage, maintain, repair, and provide security for the City's municipal buildings, including City Hall and Faneuil Hall; to preserve the useful life of City facilities and reduce operating costs through effective preventative maintenance measures.

• Processes incoming and outgoing emergency and non-emergency signals from alarm monitoring software consistent with established protocols and procedures.
• Provides clear and relevant information to field and operations personnel in response to received alarm signals or calls.
• Communicates with Municipal officers, law enforcement, fire, and EMS units as necessary to ensure the safety of people and property.
• Provides daily feedback to the Shift Supervisor regarding the operation of the Dispatch Center, recommends changes to policies and procedures, and promptly reports incidents or issues affecting the continuity of operations.
• Speaks, works, and otherwise communicates effectively in high-stress and time-sensitive situations.
• Maintains a familiarity with the general geography of the properties and communities served to dispatch Public Safety Personnel effectively.
• Maintains an effective and positive working environment.
• Performs related duties as required.

• High School Diploma (or equivalent).
• Two (2) years of professional experience in security operations, public safety dispatch, telecommunications, or call center operations, including facilities, equipment, technology systems, and management practices, is preferred.
• Knowledge of accepted call handling practices for public safety call takers, emphasizing professionalism and customer service, is preferred, including familiarity with the principles and practices of radio communications and the appropriate policies and procedures used in public safety dispatching.
• A basic understanding of the operational needs of public safety responders when receiving dispatch information is preferred.
• Must complete training initiatives and certifications for call receiving and dispatching within six months of hire, including Emergency Telecommunicator Certification (ETC) through the National Academies of Emergency Dispatch (NAED) and CPR Certification.
• The ability to operate various technologies, including modern computers, radio & telephone systems, and monitoring software such as SIS Alarm Center.
• The ability to work independently with minimal supervision and in a busy and fast-paced environment with multiple priorities and competing demands on time.
• The ability to quickly process information from multiple sources (verbal, text, and video), keep information clear, make quick decisions based on minimal information, and accurately recall information on demand, especially names, numbers, and incident details.
• Deal with sensitive information discreetly and professionally, and carefully follow prescribed rules, regulations, and procedures.
• Be able to work in a shift-work environment with variable hours of work and schedule, and be available for overtime as needed.
• Proficiency in languages other than English is preferred.

Work Environment & Physical Requirements

• Essential employee status.
• Callback and overtime are required.
• 24/7 operations with work scheduled on days others consider holidays.
• The ability to operate personal computers, view computer screens, alarm monitors, and CCTV monitors, and listen to radio and telephone communications for long periods is required.
• Sitting or standing at a stationary workstation for extended periods is required.

BOSTON RESIDENCY REQUIRED

Terms:Union/Salary Plan/Grade: SEIU/NP1-16Hours per week: 40

Job Title: Warehouse Associate
Employer: FedEx

Job Description:

As a Warehouse Associate at FedEx, you will be integral to the efficient operation of the warehouse, handling the movement, storage, and dispatch of goods. You will be responsible for loading and unloading shipments, sorting packages, and ensuring that all items are accurately documented and stored. Your role is vital in maintaining the flow of packages and supporting timely deliveries.

Key Responsibilities:
- Load and unload packages from delivery trucks and trailers.
- Sort and place materials or items on racks, shelves, or in bins according to organizational standards.
- Prepare packages for shipment by labeling, sealing, and securing them.
- Operate warehouse equipment such as pallet jacks and hand trucks.
- Perform inventory checks and maintain accurate records of incoming and outgoing shipments.
- Ensure the warehouse is clean, organized, and free of safety hazards.
- Assist with the coordination of shipping and receiving activities.

Qualifications:
- High school diploma or equivalent.
- Ability to lift and move packages up to 50 pounds.
- Strong attention to detail and accuracy.
- Basic computer skills and familiarity with warehouse management systems.
- Ability to work in a fast-paced environment.
- Strong organizational and time-management skills.

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

$26.69+ Hourly Salary is $19.00/hour Base + Targeted Commission *Bilingual - Spanish Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Core Responsibilities

• Passionately represents products and services by sharing and demonstrating product and sales know-how with customers. Provides product demonstrations to educate customers on full product capabilities to maximize their experience.
• Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions.
• Achieves sales and customer experience goals and objectives.
• Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.
• Performs operational and administrative tasks.
• Partners with customer care to resolve customer issues, as appropriate.
• Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
• Complies with all company and retail operational policies and procedures.
• Completes training requirements and actively engage in team huddles and learning.
• Knows and understands sales compensation plan and its key elements.
• Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance.
• Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization

Compensation

Base Pay: $19.00 Total Target Compensation (Base Pay plus Targeted Commission): $26.69 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Education

High School Diploma / GED (Required)

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

**Job Description
**: The Forklift Operator at DHL is responsible for safely operating forklifts to move, load, and unload heavy items and pallets within the warehouse.

This role requires a strong understanding of warehouse operations, the ability to operate machinery safely, and a commitment to maintaining a clean and organized work environment.

Your duties will include transporting materials to and from storage areas, ensuring that items are stored safely and efficiently, and assisting with inventory management.

The ideal candidate will have experience operating forklifts, strong attention to detail, and the ability to work independently or as part of a team.

The Associate Director, Omnichannel & Marketing Capabilities is a hybrid strategic and technical leader responsible for defining and building the marketing technology infrastructure that powers Galderma's US commercial business. This role acts as the primary bridge between business strategy and technical execution, serving the four major US business units. This individual will lead the design and implementation of the technical roadmap, with a specific hands-on focus on Salesforce Marketing Cloud and Journey Builder to orchestrate complex customer experiences. This high-visibility role will partner closely with Omnichannel Leads, Brand Marketers, and IT to translate commercial vision into a functional reality, ensuring campaigns are data-informed, automated, and scalable.

Essential Functions:

• Marketing Technology Roadmap & Solution Architecture

  • Define and own the technical capability roadmap, translating high-level business requirements from Brand and Omnichannel Leads into specific technical specifications and architectural designs.
  • Serve as the primary technical liaison between commercial business units and IT/Global Tech teams to prioritize and implement new platform features, connectors, and integrations.
  • Design scalable solution frameworks that allow for \"build once, deploy many\" capabilities across the four Galderma business units to reduce duplication and technical debt.
  • Evaluate and recommend new technical tools or plug-ins within the MarTech stack (e.g., SMS aggregators, webinar connectors) to support evolving campaign needs.

• Salesforce Marketing Cloud (SFMC) Operations & Execution:

  • Serve as the hands-on technical administrator and architect for Salesforce Marketing Cloud, directly managing Journey Builder, Automation Studio, and Contact Builder.
  • Build, test, and deploy complex, multi-step customer journeys, utilizing advanced logic (decision splits, engagement triggers) and scripting (AMPscript, SQL) to ensure flawless execution.
  • Oversee the end-to-end technical production process, including audience segmentation setup, email/SMS rendering QA, and final deployment scheduling.
  • Troubleshoot technical issues within the platform (e.g., API failures, data sync errors, email rendering issues) and resolve them rapidly to minimize business disruption.

• Data Activation, CDP & Personalization:

  • Lead the technical implementation of Customer Data Platform (CDP) use cases, configuring data ingestion rules and identity resolution logic to create unified customer profiles.
  • Develop and maintain the data schema and segmentation logic required to power \"Next Best Action\" and dynamic content personalization across channels.
  • Ensure all campaigns are technically configured for accurate measurement from day one, implementing proper tracking tags, parameters, and feedback loops into the data warehouse.

• Governance, Vendor Management & Enablement:

  • Establish and enforce technical governance standards, including naming conventions, folder structures, and data privacy compliance (consent management/opt-outs) within the platforms.
  • Manage the technical output of external development vendors and agencies, reviewing their code and configuration to ensure it meets Galderma's quality and security standards.
  • Create and maintain technical documentation (playbooks, data dictionaries, process flows) to support knowledge transfer and operational consistency.

Minimum Education, Knowledge, Skills:

• 8+ years of progressive experience in marketing operations, marketing technology, or digital transformation.

• Deep, hands-on technical proficiency with Salesforce Marketing Cloud, specifically Journey Builder, Email Studio, and Automation Studio.

• Experience in the pharmaceutical, biotech, or healthcare industry is preferred, but not required; experience in highly regulated industries is a plus.

Technical & Functional Skills:

• Proven experience building and managing a marketing technology roadmap and translating business needs into technical specifications.

• Experience implementing or utilizing a Customer Data Platform (CDP) (e.g., Salesforce Data Cloud, Tealium, Adobe) to drive segmentation and personalization.

• Strong understanding of HTML, AMPscript, and SQL basics for audience segmentation and content personalization.

• Demonstrated success in establishing a new capability or function within a complex, matrixed organization.

• Ability to lead through influence, bridging the gap between creative marketers and technical engineering/IT teams.

• Strong knowledge of healthcare compliance guidelines, FDA regulations, and privacy standards (PRC process).

• Proven ability to lead through influence and drive change in a complex, matrix-driven organization.

• Experience in capability assessment frameworks and competency modeling.

• Experience managing external agencies and strategic vendors.

• ~10% travel.

Competencies & Abilities:

• Strategic Thinking Shapes training strategy to support commercial objectives.

• Leadership & Influence Inspires and guides peers, field teams, and stakeholders.

• Advanced Instructional Design Builds sophisticated, learner-centered solutions.

• Project & Change Management Leads complex, multi-phase initiatives.

• Analytical Insight Uses data to inform decisions and demonstrate value.

• Innovation & Agility Adopts new approaches and pivots quickly in dynamic markets.

About the Compensation:

The base salary range for this role is determined based on several factors. These include but are not limited to job accountabilities; skill sets; experience and training; certifications; work location; competitive market rates and other business needs. At Galderma, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a unique combination of factors for each role. A reasonable estimate of the hiring range for this role is $170K-$210K (Boston, MA).

In addition to base salary, we provide an opportunity to participate in an annual short-term incentive program that is based on corporate performance with a multiplier focused on individual performance. We offer a competitive and comprehensive benefits program including health insurance, 401(k) plan with employer match, a generous paid time off policy, hybrid work schedules and more.

All applicants must be legally authorized to work in the United States without requiring any type of work sponsorship. This position does not offer visa sponsorship now or in the future. If you require sponsorship, please do not apply. Individuals requiring sponsorship are not eligible and should not apply.

What we offer in return:

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.

Next Steps:

• If your profile is a match, we will invite you for a first conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team

Our people make a difference

At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

Employer's Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be