Jobs in San Mateo

Job Title: ServiceNow Project Manager

Location: Remote/San Francisco, CA

Position Type: Full-time, Direct Hire

Salary Range: $135-150,000 (negotiable based on experience)

Summary:

The ServiceNow Project Manager will oversee the end-to-end implementation of ServiceNow across the organization. The ideal candidate will have a proven track record of successfully leading complex ServiceNow deployments, with a strong preference for experience in the utilities sector. This is a role requiring strategic leadership, cross-functional coordination, and hands-on program management expertise.

Responsibilities:

• Lead the full lifecycle of the ServiceNow implementation program, from planning and design through deployment and stabilization.

• Collaborate with stakeholders across IT, operations, and business units to define requirements, scope, and success criteria.

• Manage vendor relationships, including ServiceNow partners and system integrators.

• Ensure alignment with enterprise architecture, security, and compliance standards.

• Drive change management, training, and communication strategies to support adoption.

Qualifications:

• 7+ years of Project Management experience.

• At least 7+ years experience leading ServiceNow implementations.

• ServiceNow CIS Certifications in two of the three ServiceNow apps is required: ITSM, ITOM and/or SSM.

• Deep understanding of ServiceNow modules such as ITSM, ITOM, CMDB, and SSM.

• Strong leadership and stakeholder management skills.

• Experience managing cross-functional teams and third-party vendors.

• Excellent communication, organizational, and problem-solving skills.

• Must be fluent at using either agile or waterfall project management methodologies.

• Must be able to manage the program to the required budget, in addition to providing budgetary forecast and burndown reports on a scheduled basis.

Event & Catering Service Manager – $80,000–$90,000 + Benefits – San Francisco Bay Area, CA

The company is seeking an experienced Event & Catering Service Manager to lead the delivery of high‑volume, off‑site catering and events across the Bay Area. This role is ideal for a professional who thrives on organising seamless occasions, managing teams under pressure, and ensuring every detail lands perfectly.

The successful candidate will oversee weddings, corporate functions, banquets, and social events, taking responsibility for the full event journey — from initial client briefing through to post‑event review. Acting as the main point of contact for clients, the Event & Catering Service Manager will ensure that every occasion runs smoothly, safely, and on time.

This is a hands‑on, varied position where no two days are the same. One day may involve planning menus and floor layouts, while the next requires on‑site leadership, guiding the team and welcoming guests. The role offers real satisfaction for those who enjoy seeing a room come together and guests smiling.

Key Responsibilities

• Plan and manage banquets, weddings, meetings, and large‑scale off‑site events
• Meet clients to confirm requirements, menus, layouts, and staffing
• Collaborate with chefs, venues, and suppliers to deliver flawless service
• Prepare event sheets, floor plans, packing lists, and hire orders
• Supervise event and catering staff on‑site, ensuring service standards are upheld
• Oversee set‑up, service areas, and food safety compliance
• Resolve issues quickly and professionally during live events
• Record staffing and labour details, completing post‑event reviews

The Company

The organisation is a friendly, professional hospitality team known for well‑run events and warm service. Teamwork, clear communication, and pride in delivery are central to its reputation. The Event & Catering Service Manager plays a key role in maintaining and strengthening that reputation.

Benefits

• Competitive salary ($80,000–$90,000)
• 401(k)
• Health, dental, and vision insurance
• Paid time off

The Person

• Minimum 3 years’ experience as an Event & Catering Manager, Event Manager, or similar role
• Proven experience in off‑site catering and managing high‑volume events
• Strong organisational and time management skills
• Confident in leading teams on busy event floors
• Excellent client communication abilities
• Knowledge of food hygiene standards
• Calm, practical, and reliable under pressure
• Flexible with evenings, weekends, and holidays

How to Apply If you are ready to bring your expertise in off‑site, high‑volume catering to a team that values professionalism and pride in delivery, we would love to hear from you. Please apply directly through LinkedIn with your resume.

The Marketing Insights team serves as stewards and strategic partners for brand and product marketing insights. They leverage deep consumer and brand understanding to support long-term growth goals and ensure that marketing and product strategies resonate with key audiences.

A senior Marketing Insights Researcher (contract) is needed to support product marketing insights and go-to-market strategy. This role sits at the intersection of product development, AI strategy, and brand growth, supporting high-priority initiatives across digital products and services.

The ideal candidate will operate as a strategic partner to Product, Brand, and cross-functional teams, bringing clarity to complex problems and translating consumer and product insights into actionable strategy. This person should be equally passionate about the work that comes before and after research as the research itself—scoping the right questions, integrating product usage data with user research and other inputs, and ensuring insights reach the right stakeholders at the right time.

Resilience, flexibility, and comfort with ambiguity are essential. While the majority of the work will focus on product-related insights, this researcher should also be comfortable with brand thinking and understand how product interactions shape broader brand perceptions. The role requires balancing strategic vision with hands-on execution.

The successful candidate will deliver insights that inform both near-term launches and long-term brand health while regularly partnering with stakeholders, leadership, and cross-functional teams.

• Serve as the primary insights partner for high-visibility product launches, ensuring research findings directly inform go-to-market and brand strategy

• Translate key business questions into holistic learning plans; manage competing priorities and evaluate research requests to ensure the right questions are being addressed

• Design and execute high-impact quantitative and qualitative research including foundational audience understanding, campaign development for product launches, creative and message testing, and go-to-market evaluation

• Analyze, integrate, and synthesize product usage data, user research findings, and other inputs to build coherent, data-backed strategic recommendations

• Partner with User Research, Data Science, and Marketing Analytics teams across planning, execution, and measurement to maximize the impact of marketing and product investments through comprehensive learning frameworks

• Influence decision-making, go-to-market planning, and goal-setting through clear communication with stakeholders at all levels, including leadership

• Proactively identify and scope new research opportunities and potential risks, helping teams navigate ambiguity and solve undefined problems

• Leverage and champion AI-powered research methodologies to accelerate insight generation, research delivery, and innovation in marketing measurement
  
  KEY SUCCESS FACTORS

• 8+ years of experience in market research, consumer insights, or strategic consulting

• Experience designing and executing both quantitative and qualitative research programs

• Proven ability to translate complex research into clear strategic recommendations that drive business outcomes

• Experience working closely with marketing or product teams, with a track record of influencing strategy and decision-making

• Experience synthesizing information from multiple sources to build holistic and compelling strategies

• Experience solving both undefined and well-defined business problems using appropriate research methodologies

• Strong analytical skills with experience in data analysis tools (e.g., SPSS, R, Python, SQL)

• Experience with survey design and programming tools (e.g., Qualtrics, SurveyMonkey)

• Excellent communication and presentation skills with demonstrated ability to influence senior stakeholders

• Experience in brand building, brand strategy development, and product marketing

• Experience with AI products, features, or technology marketing

• Experience in consumer technology, digital media, or entertainment-related industries

• Experience collaborating with User Research, Data Science, and cross-functional product teams

• Familiarity with brand health measurement, tracking studies, and preference research

• High fluency in AI-powered research tools and agentic workflows

• Master’s or PhD in a relevant field (marketing, psychology, communications, social sciences, statistics)
  

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PLEASE READ THIS JOB ANNOUCEMENT IN ITS ENTIRETY. An Alameda County Job Application is required to be considered for ALL County recruitments.

Alameda County Health, Housing and Homelessness Services, Flexible Housing Subsidy Pool, is recruiting for a *provisional-project position:

PROGRAM SPECIALIST

Join our dynamic, motivated and compassionate team.

$93,496.00-$131,560.00 Annually

Plus, an excellent benefits package!

This is a provisional-project recruitment:

*Provisional Appointments: For a provisional appointment, a civil service exam is not required. However, to obtain a regular position, the appointee will need to compete successfully in a County Exam when open.

Project positions are generally for a specific, limited duration. Projects can last for five years but may be shorter depending on the project. Newly hired incumbents in project positions do not qualify for retirement.

This position requires CA residency.

*This position is located in Oakland CA, and is available for hybrid work.

Housing and Homelessness Services

Housing & Homelessness Services works to build a robust, integrated, and coordinated system for housing and homelessness services and acts as the County’s point of contact on homelessness strategic planning and program development. Formerly the Office of Homeless Care and Coordination (OHCC), Housing & Homelessness Services (H&H) works to improve health and housing outcomes among people experiencing homelessness.

H&H operates within Alameda County Health and alongside other County agencies and departments, as well as cities, community-based organizations, and other Continuum of Care partners. Housing & Homelessness Services oversees Coordinated Entry and System Access services, the Homeless Management Information System (HMIS), and works with 50+ providers across more than 145 contracts to provide comprehensive crisis response/diversion, interim, and permanent housing services throughout the County’s homelessness response system. Health Care for the Homeless (HCH), which also sits within Housing & Homelessness Services, is a federally designated health center program offering medical, mental health, dental, optometry, pharmacy, and case management services.

Learn more about us!

POSITION

Under direction, to provide program planning, technical assistance, review and evaluation functions to direct client service delivery programs where such services are provided by community-based organizations (CBO's), contract service providers and/or County staff in a wide variety of service areas; to act as County liaison with service providers and funding sources and ensure that program regulations and procedures are followed; and to do related work as required.

DISTINGUISHING FEATURES

This professional-level class provides technical programmatic services in a wide variety of client service areas; however, all positions are typically characterized by the following elements:

· The need for technical knowledge in the service delivery area to which assigned;

· The fact that client services are provided by CBO's, other contract providers and/or County staff; and

· The focus of responsibilities being related to program development and implementation, rather than to the provision of administrative or support to County departments.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Develops and modifies techniques and formats to evaluate pilot or current program effectiveness and to determine the need for program modifications and/or new program development.

2. Researches program alternatives, funding sources, service delivery organizations and other elements for possible program inclusion; evaluates alternatives, prepares reports and makes recommendations.

3. Acts as the County liaison and provides coordination among community-based organizations and other service providers, County departments, State or other funding sources and community or business organizations; interacts with various planning councils or boards; answers questions and provides training and technical assistance as required.

4. Monitors assigned program or programs; ensures compliance with contract provisions and funding source regulations; recommends and facilitates implementation of procedural and operational changes to maximize service delivery and revenue reimbursement.

5. Compiles and maintains accurate records and files regarding program activities; prepares periodic and special statistical or narrative reports as required; may access multiple databases to prepare such reports.

6. Negotiates contracts with service providers; ensures that contracts are renewed in a timely manner; prepares, distributes and follows up on contract documentation.

7. Participates in departmental, Countywide and/or State planning processes; serves on a variety of committees and task forces.

8. Analyzes changes in regulations; evaluates the impact upon program operations and drafts policy and procedural changes as required.

9. Prepares a variety of correspondence, periodic and special reports, informational publications, program documentation, policies, procedures and other written materials.

10. Operates a variety of standard office equipment including a word processor and/or computer; may drive a county or personal vehicle to make site visits and attend meetings.

PROGRAM SPECIALIST

QUALIFICATIONS

Education:

The equivalent to graduation from an accredited four year college or university (180 quarter units or 120 semester units) with major coursework in business or public administration, a social science or a field related to the program area to which assigned.

(Additional experience as outlined below may be substituted for the education on a year-for-year basis.)

AND

Experience:

The equivalent to three years of full-time professional-level or supervisory work in the direct delivery of services to clients or the oversight of such services in the program area to which assigned, one year of which must have included program planning and evaluation, or in program administration, contract negotiations, grants management and similar financial services.

Substitution:

(Possession of a Master’s degree in business, public administration, social science or a related field to the program area to which assigned from an accredited college or university, may be substituted for two years of the required experience.)

Licenses:

Specified positions may require possession of a valid California driver's license. Specified positions may also require licensure or certification in the programmatic area to which assigned

HOW TO APPLY

Deadline: TBD

Please submit a County of Alameda Job Application, resume and cover letter to:

Tyler Clark, ( )

The application template is available online on Alameda County’s Online Employment Center @

USERS can click on “Fill out the application” to fill out an application template. Once the application is completed, candidates can click on the “Review” tab to “Print My Application” or “SAVE as PDF”. A PDF copy of the application must be submitting you to be considered for the position.

Alameda County HCSA is enriched with a diverse workforce. We believe the best way to deliver optimal programs and services to our communities is to hire and promote talents that are representative of the communities we serve. Diverse candidates are strongly encouraged to apply.

BENEFITS

In addition to a competitive salary, employees also enjoy an attractive benefits package with the following elements:

your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1st United Services Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

*Click here to learn more about benefits.

A confidential, high‑growth life sciences consultancy is aggressively investing in its San Francisco office and is seeking an Associate Principal or Principal to help lead and expand its Commercial Strategy capability. The market offers substantial opportunity for individuals ready to shape client portfolios, lead teams, and drive commercial expansion.

You will take on a senior leadership position, leading large commercial strategy programs, expanding key client relationships, and driving commercial growth. While the work is strategically centered on commercial topics, candidates with blended backgrounds (commercial + medical or commercial + market access) are welcome.

You Will:

• Lead major commercial strategy engagements across launch, pricing considerations, market shaping, forecasting, brand strategy, and commercial excellence
• Develop and grow strategic client relationships
• Drive business development, target account planning, and revenue growth
• Mentor, develop, and oversee multiple consulting teams
• Shape the direction and growth trajectory of the San Francisco office
• Contribute to leadership initiatives, capability-building, and thought leadership

You Bring:

• 8–12+ years’ experience in commercial strategy within life sciences consulting
• Proven track record of revenue generation and strategic account leadership
• Strong executive presence and ability to influence senior stakeholders
• Experience leading multiple teams and delivering complex engagements
• Ability to shape practice direction and contribute to firmwide growth
• Advanced degree preferred (MBA, MSc, MPH, PhD)

Why This Role?

• One of the most strategically important and fastest-growing markets within the organisation
• Pathways up to Principal or Partner for exceptional performers
• High visibility and significant leadership responsibility
• Ability to shape both client strategy and internal growth
• Entrepreneurial, low-ego, high-talent environment

PRC Baker Places is a non-profit organization dedicated to serving the San Francisco community through legal advocacy, workforce development, financial services, and residential treatment programs. We support formerly homeless adults living with co-occurring mental health and substance use disorders by providing a continuum of integrated direct care services. All of our programs are grounded in a social rehabilitation philosophy that integrates harm reduction and daily living skills within a safe and supportive environment.

Mission Statement: Our mission is to help people affected by HIV/AIDS, substance use, or mental health issues better realize opportunities by providing integrated legal, social and health services that address the broad range of social risk factors that impact wellness and limit potential.

Values that Guide Us: Accountability, Honesty, Integrity, Diversity & Inclusion, Respect

If you’re passionate about making a real impact in your community, working in a dynamic, inclusive environment, and helping people rebuild their lives, PRC Baker Places is the place for you.

Job Title: Volunteer Director

Department: Operations/Development

Reports to: CPO

Position Overview

The Volunteer Director (Part-Time) is responsible for building, expanding, and leading PRC’s volunteer strategy across multiple programs, including residential treatment sites, Healing Spaces volunteer activations, meal services, client engagement activities, corporate volunteer engagements, fundraising events, and administrative support.

This role combines strategic leadership with hands-on execution, overseeing the full volunteer lifecycle—from recruitment and training to event planning, on-site leadership, and post-event reporting. The Volunteer Director will serve as the primary steward of PRC’s volunteer culture, ensuring volunteer experiences are mission-aligned, well-organized, trauma-informed, and impactful for both clients and community partners.

The ideal candidate is a mission-driven leader with strong relationship-building skills, excellent program and event management experience, and a passion for mobilizing individuals and corporate partners in support of PRC’s work.

Primary Duties and Responsibilities

Strategic Volunteer Program Leadership

• Develop and implement PRC’s agency-wide volunteer strategy aligned with organizational goals and program needs.
• Build and sustain partnerships with corporations, universities, community groups, and civic organizations to create long-term volunteer pipelines.
• Collaborate with program directors and site leadership to assess volunteer needs, define appropriate volunteer activities, and develop tailored support plans.
• Establish systems and best practices that support volunteer retention, recognition, and long-term engagement.

Volunteer Recruitment, Communication & Engagement

• Lead recruitment for individual, group, skill-based, corporate, and event-specific volunteers.
• Respond to volunteer inquiries and maintain consistent, professional communication throughout the volunteer lifecycle.
• Maintain relationships with long-standing volunteers while actively soliciting new volunteers.
• Create, distribute, and manage volunteer-related communications, including recruitment messaging, confirmations, reminders, and follow-up communications.
• Record and track volunteer engagement, participation, skills, and hours served.
• Address volunteer concerns, conflicts, or disputes with professionalism and care.

Healing Spaces & Volunteer Event Planning and Management

• Coordinate closely with program managers and site leadership to plan volunteer activations.
• Conduct initial planning conversations to assess site needs, wish lists, budget considerations, and feasibility.
• Determine which projects are appropriate for volunteer engagement, including safety, scope, and client impact.
• Schedule and lead site walk-throughs, site visits, and cross-departmental planning meetings.
• Partner with Communications to create promotional and recruitment collateral.
• Coordinate with Facilities to plan and complete pre-event preparation and post-event needs.
• Solicit in-kind donations and resources, including:
• Refreshments and snacks
• Event and project supplies
• Specialized skills or talent
• Furniture, materials, or gardening resources
• Arrange logistics for supply and donation pick-up and delivery.
• Collaborate with Development and data teams to ensure tax acknowledgments and donation tracking.
• Coordinate ordering of PRC-branded (or co-branded) volunteer apparel.

Event Planning Considerations Include:

• Site readiness (trash removal schedules, junk or furniture removal, hazard mitigation)
• Client participation opportunities when appropriate and safe
• Prior use of hauling or scavenger services
• Availability of volunteers to assist with hauling or off-site disposal

Day-of Event Leadership & On-Site Execution

• Arrive early to manage site setup and ensure readiness prior to volunteer arrival.
• Oversee:
• Refreshment setup (with attention to cleanliness and allergen awareness)
• Volunteer sign-in and consent form completion
• Personal item storage areas
• Event signage and sponsor recognition (as applicable)
• Prepare volunteer workstations and clearly label tools, supplies, and task areas.
• Ensure removal or protection of:
• PHI or confidential materials
• Client belongings
• Safety hazards
• Greet volunteers, orient them to the space, and review expectations, safety guidance, and photography consent.
• Lead volunteer welcome and opening remarks, including:
• Mission and impact overview
• Introduction of site staff
• Sponsor and donor recognition
• Assign tasks based on volunteer interest, skill level, and physical ability.
• Identify and support volunteer task leads when appropriate.
• Monitor volunteer and client safety throughout the event.
• Provide encouragement, guidance, and real-time problem-solving during activities.
• Oversee cleanup, inventory of supplies, return of borrowed items, and coordination of haul-away needs.
• Collect all consent forms and required documentation.

Post-Event Follow-Up & Reporting

• Schedule and lead post-event debriefs with key staff.
• Provide event summaries, photos, and highlights to Communications for internal and external storytelling.
• Send personalized thank-you communications to volunteers, sponsors, donors, and program staff.
• Record volunteer attendance, hours, and engagement data in CRM systems.
• Identify opportunities for improvement and initiate planning for future volunteer engagements.

Fundraising Event Volunteer Support

• Partner with Development and event producers to define volunteer needs for fundraising events, including:
• Setup and breakdown
• Registration and greeting
• Ushers and activation assistants
• Auction and raffle support
• Photographer and vendor liaison roles
• Prepare and distribute volunteer recruitment communications.
• Coordinate volunteer orientations and trainings.
• Develop contingency plans for volunteer no-shows or last-minute changes.

Compliance, Reporting & Administration

• Maintain accurate volunteer records, including hours served, engagement level, and skill sets.
• Support reporting needs for grants, donor relations, HR, and program evaluation.
• Collaborate with HR to ensure compliance with onboarding processes, policies, and confidentiality requirements.

Other Organizational Duties

• Represent PRC with professionalism, compassion, and mission alignment.
• Treat all clients, volunteers, and community partners with dignity and respect.
• Perform other leadership duties as assigned.

Minimum Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• 5+ years of experience leading volunteer programs, preferably in social services, behavioral health, or nonprofit settings.
• Strong communication, organizational, and relationship-building skills.
• Ability to engage corporate partners and community groups.
• Demonstrated alignment with PRC’s mission and values.
• Exhibit exemplary customer service, compassion, and care in the execution of all duties and interactions.

Compensation & Benefits

This is a volunteer leadership position and does not include financial compensation. PRC provides an employer-sponsored benefits package (medical, dental, and vision), invitations to partner and donor events, branded PRC apparel, and other non-monetary benefits in recognition of the role’s impact and responsibility.

Job Title: Health Data Services Strategy and Data Architect Manager

Location: San Francisco Bay Area

Work Mode: Hybrid Model – Onsite as Needed, at least 3-6 days a month

Duration: 3 months

Only Local candidates

Qualification:

• Healthcare analytics principles and performance measurement frameworks.

• Electronic Health Record systems and healthcare data structures.

• Data warehousing concepts and EPIC HB, PB, and Retail Pharmacy architecture necessary for internal and external reporting.

• Healthcare quality metrics and regulatory reporting requirements.

• Data governance principles and healthcare privacy regulations.

• Supervisory principles and budget preparation.

Knowledge, Skills, & Abilities

• Organize and evaluate healthcare analytics programs.

• Supervise and mentor professional and technical staff.

• Translate complex data into actionable insights.

• Balance competing priorities while maintaining alignment with organizational strategy.

• Facilitate collaborative decision-making and governance processes.

• Interpret and apply healthcare regulations within system configuration and documentation standards.

• Communicate effectively with executive and operational stakeholders.

• Prepare reports, policy recommendations, and budget justifications.

• Identify risks, propose solutions, and drive resolution of system or operational issues.

• Build and maintain effective working relationships across diverse service lines and departments.

Education:

• Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying.

• A Bachelor’s degree in public health, healthcare administration, data science, statistics, information systems, business administration, or related field; AND o Seven years of progressively responsible experience in healthcare analytics, healthcare IT, digital health, or performance reporting; INCLUDING o Three years of supervisory or leadership experience overseeing analysts or technical staff.

Lead Superintendent – K-12 Ground-Up Construction

We are seeking an experienced Lead Superintendent to oversee large ground-up K-12 construction projects. This role is responsible for managing all on-site operations, ensuring projects are delivered safely, on schedule, and to the highest quality standards while coordinating closely with project managers, subcontractors, and school district stakeholders.

Responsibilities:

• Lead day-to-day field operations for ground-up K-12 construction projects
• Manage subcontractors, site logistics, and construction schedules
• Enforce safety standards and maintain quality control across all trades
• Coordinate inspections, site meetings, and progress reporting
• Work closely with project managers, architects, and district representatives
• Identify and resolve field issues to maintain project timelines

Qualifications:

• 8+ years of construction experience with strong K-12 ground-up project experience
• Proven leadership managing complex school builds
• Strong scheduling, coordination, and communication skills

Benefits:

• Competitive salary with bonus potential
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays

Role: Engagement Manager– Digital Health Experience

Location: Remote (U.S.)

Duration: 6-Month Contract

Working Time Zone: PST (Pacific Time Zone)

Position Overview

We are seeking a Engagement Manager– Digital Health Experience to lead the deployment, adoption, and engagement optimization of mobile digital health applications within the U.S. healthcare ecosystem. This role requires a hands-on professional with strong experience in launching digital health platforms, managing deployments, and driving sustained patient engagement through data-driven engagement strategies.

The ideal candidate will have experience deploying consumer-facing healthcare applications used by patients across providers and payer organizations, while leveraging engagement tools and analytics platforms to improve patient adoption, retention, and usage metrics such as DAU/MAU.

This role will work closely with product, engineering, digital marketing, and care management teams to ensure successful rollout of mobile applications and to design engagement loops that increase patient participation and long-term platform usage.

Key Responsibilities

• Lead deployment and rollout of mobile digital health applications across healthcare provider or payer environments.
• Manage end-to-end implementation and project management of digital health platforms, ensuring successful launches and smooth adoption by patient populations.
• Design and implement patient engagement strategies and engagement loops to drive consistent application usage and retention.
• Utilize engagement platforms such as , Intercom, Mixpanel, or similar tools to design communication workflows, patient messaging, and engagement campaigns.
• Monitor and optimize digital engagement metrics, including DAU, MAU, retention rates, and user engagement trends.
• Analyze user behavior data and analytics to improve patient onboarding, engagement journeys, and digital experience.
• Collaborate with product, analytics, and engineering teams to continuously enhance patient engagement features and workflows.
• Coordinate with healthcare stakeholders to ensure digital tools align with clinical workflows and patient care programs.

Required Qualifications

• Strong experience in deploying and managing digital health applications within healthcare provider or payer environments.
• Hands-on experience in project management and platform implementation for consumer-facing digital products.
• Experience driving user engagement, retention, and adoption for mobile or digital applications.
• Familiarity with engagement platforms such as , Intercom, Mixpanel, or similar customer engagement and analytics tools.
• Experience tracking and optimizing digital engagement metrics such as DAU, MAU, retention, and user lifecycle engagement.
• Strong analytical and problem-solving skills with the ability to translate data insights into engagement improvements.

Preferred Qualifications

• Experience working within digital health, healthcare technology, or healthcare consumer platforms.
• Familiarity with healthcare ecosystems including provider systems, payer platforms, and patient engagement solutions.
• Experience integrating engagement tools with mobile health applications or digital health platforms.
• Background working with health systems, health plans, digital health startups, or healthcare technology consulting firms.

Apple / Infoys

Locatoin - Cupertino ( Hybrid)

PMO:

Description :

•Setting the standards and tools : Business Planning, Program and Project management

•Set up and run Governance: Running the management system, ensure compliance to processes providing assurance for successful execution of our programs

•Acting as a program management function for key cross functional initiatives within Sales.

•AI self sufficiency to improve internal productivity / processes. MUST HAVE know-how and MUST HAVE some experience with some use cases

Key Qualifications :

•PMO support requires the person to be extremely versatile and open to learning new skills based on the need and scope

•Will require hands on work, ability to get into tools, configure, drill down into project statuses, analyze data etc.

•Strong analytical skills with continuous process improvement mind set.

•Ability to use data to tell a story, drive root cause analysis and extract actionable insight. (This will require telling story using various methods – Keynote, Tableau dashboarding, Excel)

•Understanding of project, program, and portfolio planning and delivery to the level that you can support setting standards, propose policy, and coach others.

•Understanding of Agile/Scrum, Waterfall, and Iterative.

•Good communication skills - verbal, written and presentation.

•Excellent teamwork skills and ability to influence others and an ability to quickly establish trust, credibility, and rapport.

Education :

•Bachelor's degree or equivalent experience

Additional Requirements :

•Self-motivated, driven individual who is comfortable working in a global, matrixed, fast-paced environment with high levels of complexity and ambiguity.

•Innovative mindset and ability to think outside of the box, challenge status-quo, and incorporate industry best practices.

•Quality thinking, process improvement mindset necessary