Jobs in Rolling Meadows Cook County, IL
462 positions found — Page 12
Customer Service Lead – Hoffman Estates, IL
$66,000–$76,000 Depending on Experience + Full Benefits, PTO, and More
For over 45 years, our team has supported customers by delivering high-quality products and reliable service they can count on. In manufacturing, timing, accuracy, and communication are critical, and our customer service team plays a key role in ensuring every order moves smoothly from production to delivery.
We are looking for a Customer Service Lead to guide our customer service team and help ensure seamless communication between customers, production, and internal departments. In this role, you'll provide hands-on leadership, support your team's development, and ensure customers receive accurate information, timely updates, and exceptional service.
This is a high-impact opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, and naturally motivates others to perform at their best.
Responsibilities
- Lead, mentor, and support a customer service team, ensuring accurate and timely communication with customers regarding orders, production timelines, and delivery schedules.
- Serve as the liaison between customer service, production, logistics, and management to ensure smooth coordination and alignment.
- Assist with training, performance feedback, and professional development for team members.
- Monitor order processing and customer requests to ensure accuracy, efficiency, and on-time fulfillment.
- Identify opportunities to improve workflows, increase operational efficiency, and enhance the overall customer experience.
- Step in during high-volume periods to assist with order management, customer inquiries, and issue resolution.
- Oversee daily customer service operations including order entry, order tracking, invoicing, and communication regarding production status.
- Foster a collaborative, solutions-focused team environment that prioritizes responsiveness and reliability.
Qualifications
- 2+ years of corporate customer service experience - manufacturing/distribution environment preferred but not required.
- Strong communication, organizational, and problem-solving skills.
- Ability to coordinate with cross-functional teams including production, logistics, and sales.
- High-energy, positive leader who performs well in a fast-paced operational setting.
- Self-starter who adapts quickly, takes initiative, and leads by example.
Corporate Resources, on behalf of our client located in Hoffman Estates, is hiring a Customer Service Lead.
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The #1 platform to find career training
Fully online and evening classes available
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
Account Executive
Employee Benefits Consulting
The Nutter Group | Schaumburg, Illinois
Not Your Typical Brokerage Role
If you currently work at a large brokerage and feel like you are managing accounts instead of leading strategy, this role may be worth exploring.
The Nutter Group is intentionally built differently.
We are a growing firm with a strong reputation and a loyal client base. Our structure is lean. We are not layered, committee-driven, or built around internal bureaucracy. Talented people here are trusted with responsibility and real ownership.
If you want direct influence on client strategy, visible impact on outcomes, and a meaningful role in shaping the future of a firm, this may be the right environment.
About The Nutter Group
Founded in 1991, The Nutter Group is a privately held consulting firm specializing in employee benefits, risk management, and HR and payroll advisory.
We partner with growing and mid-sized employers to design and manage competitive, cost-effective benefits programs. Our work focuses heavily on strategy, financial modeling, and disciplined renewal positioning.
We combine the responsiveness of a boutique firm with the analytical discipline and carrier access often associated with national brokerages.
Our clients stay with us because we lead proactively and execute with consistency.
The Role
The Account Executive owns and strategically guides a defined book of business.
You are responsible for renewal outcomes, client satisfaction, and long-term retention. This role requires someone comfortable leading conversations with executives, evaluating funding strategies, and guiding clients through complex benefit decisions.
This is not an order-taking position.
Key Responsibilities
Client Strategy & Leadership
- Serve as the primary strategic advisor for assigned client relationships
- Lead executive-level discussions around benefits strategy and long-term planning
- Maintain strong relationships with leadership teams and HR partners
Renewal Strategy
- Lead renewal planning and carrier negotiations
- Develop contribution modeling and financial projections
- Evaluate funding structures including fully insured, level-funded, and self-funded plans
- Identify plan design improvements and cost management strategies
Market & Carrier Strategy
- Lead marketing and RFP processes with insurance carriers
- Evaluate competing carrier proposals and plan options
- Guide clients through carrier selection decisions
Implementation & Execution
- Oversee plan implementations and renewals
- Ensure clean execution across carriers, payroll systems, and benefit platforms
- Coordinate internally to ensure strong service delivery
Internal Leadership
- Provide guidance and mentorship to analysts and support staff
- Contribute to improvements in process, technology, and client experience
What Makes This Role Different
- Direct ownership of your client relationships and outcomes
- Close access to firm leadership and decision-makers
- The ability to influence firm strategy, processes, and technology
- Less bureaucracy and internal politics than large brokerage environments
- A visible role in the continued growth of the firm
Accountability and autonomy go together here.
Qualifications
Required
- Bachelor’s degree in Business, Finance, Risk Management, or related field
- 5+ years of experience in employee benefits consulting or brokerage
- Strong understanding of medical plan structures and funding strategies
- Experience leading renewals and carrier negotiations
- Strong analytical and communication skills
Preferred
- Experience working with mid-market employer groups
- Familiarity with benefits administration and payroll platforms
- Professional designations such as CEBS, RHU, or similar
Candidates must be authorized to work in the United States without future sponsorship.
Compensation & Benefits
- Competitive base salary based on experience
- Performance-based bonus tied to retention, growth, and impact
- Health, dental, life, & disability benefits
- 401(k) with employer match
- Opportunity for long-term leadership and expanded influence
A Final Thought
If you are thriving in your current environment and prefer a more structured, layered organization, this role may not be the right fit.
If you want your work to carry more weight, your voice to influence strategy, and your trajectory to be driven by performance, we would welcome a conversation.
