Jobs in Robbinsdale, MN

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Sr. Implementation Manager
Salary not disclosed
Minneapolis, MN 3 days ago

About Our Client

Our Client is transforming prior authorization for health plans across the U.S. Their PA platform automates and streamlines the prior auth process end-to-end — delivering CMS #0057-F compliance, dramatic cost reduction, and better outcomes for payers and their members. Fueled by regulatory mandates and strong product-market fit, the company is in a rapid growth phase with many very large enterprise implementations underway and a pipeline that continues to accelerate. This is a company where everyone is vested, leadership is accessible, and the work genuinely matters.


The Opportunity

Our Client is building out its permanent implementation practice and this is a foundational hire. There is a clear and near-term path into implementation leadership for the right person.


This is not a role for someone who needs a clean playbook handed to them. Implementation here means real healthcare clients, real regulatory stakes, and a pace that requires judgment, composure, and the ability to orchestrate across a lot of moving pieces simultaneously. If that sounds like the environment where you do your best work, read on.


What You Will Do

  • Own end-to-end delivery of 3–4 concurrent large enterprise client implementations of a prior authorization platform, from kickoff through go-live
  • Serve as the primary client-facing contact across your portfolio - communicating with professionalism and composure at every stage, including the messy ones
  • Track and manage implementation plans in Smartsheet; maintain dashboards and keep all stakeholders aligned across client and internal teams
  • Lead kickoff meetings and periodic on-site engagements; most delivery is virtual with occasional travel for high-value touchpoints
  • Contribute to building repeatable implementation processes and documentation as the team and client base scale


What You Bring

  • 5+ years of project management or implementation management experience, ideally in SaaS or health tech
  • Healthcare experience is a strong plus — payer, TPA, or health plan familiarity is particularly valued
  • Smartsheet proficiency; prior use in a multi-project implementation environment preferred
  • Exceptional client communication skills — clear, even-keeled, and credible under pressure
  • Proven track record managing multiple concurrent projects; you thrive when there are many balls in the air
  • Ability to work Eastern hours regardless of location


Nice to Have

  • TPA (Third Party Administrator) implementation experience
  • Prior authorization, utilization management, or CMS interoperability familiarity
  • Experience at a growth-stage health tech company or consulting firm serving payers
Not Specified
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