Jobs in River Vale, NJ

NOW HIRING FOR ASSISTANT DIRECTOR OF NURSING

LOCATED IN NANUET, NY

SALARY RANGE $110K to $120K

DUTIES:

• Assist the DNS with management responsibilities and in maintaining the quality of care
• Responsible for Wound/Skin Rounds weekly
• Assist with compliance and ensure effective communication with all levels of nursing staff
• Meet the nursing medical needs of all residents
• 24 hours on call
• Coordinate and direct the total planning for nursing services
• Maintain a comprehensive knowledge of general nursing theory and practice
• Responsible for the accurate and timely completion of medical records
• Assist with interviewing, hiring and orienting of new nursing staff
• Oversee daily staffing process
• infection control
• Maintain flexibility with work schedule to address unpredictable needs

REQUIREMENTS:

• Current State RN license required
• Min. 3 yrs. exp. in Long-Term Care settings
• 2 years of management experience preferred
• 1-year staff education experience preferred
• Excellent Communication Skills required
• Evidence of basic leadership skills and supervision
• Flexible hours required

About us:

Our MultiCare Center has been responding to the health care and lifestyle needs of the senior population since 1981. Our facilities and services include a premier retirement community, assisted living, skilled nursing centers, home care, adult day health centers, and community outreach. Our Center offers health care and personal services for residents who require help with activities of daily living. Whether a patient is recovering from an accident, illness or surgical procedure, we provides quality care to meet the individual needs of every patient. Our focus is on improving the quality of life.

Revenue Cycle Systems Charge Analyst

The Systems Charge Analyst supports Revenue Cycle operations by maintaining accurate and compliant billing systems to ensure revenue integrity. This role analyzes charging, coding, billing, and denial trends, performs root cause analysis, and collaborates with Operations and IT to implement Epic system updates and process improvements.

The Analyst will identify opportunities to improve net revenue, assist with billing issue resolution, provide reimbursement analysis, and develop coverage guidelines to reduce claim denials. This role also reviews current practices, system interfaces, and account audits to support the financial health of the organization.

Qualifications

• Bachelor’s degree in Finance, Business, Healthcare Administration, Economics, Statistics, or related field required
• 3–5 years of healthcare revenue cycle, financial analysis, or related experience
• Epic certifications (Resolute Hospital Billing, Charge Router, or Charge Master) preferred
• Coding or Compliance certification preferred
• Knowledge of ICD-10-CM and CPT-4 coding guidelines preferred
• Experience with hospital Charge Master (CDM), billing, or coding
• Familiarity with managed care, reimbursement, and claim denial management
• Strong analytical, communication, and computer skills
• Experience with reporting tools such as Crystal Reports or MS Access preferred

Location: Tarrytown, NY

Work Schedule: Monday to Friday, 8 AM-4:30 PM

Base Salary: $80,000.00-$100,000.00

For positions that have only a rate listed, the rate displayed is the hiring rate but could be subject to change based on shift differential, experience, education, or other relevant factors.

Diversity, equity, and inclusion are core values of Montefiore Einstein. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore Einstein is an equal employment opportunity employer. Montefiore Einstein will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

DESCRIPTION

Driven by a commitment to research, quality, and service, PDI provides innovative products, educational resources, training, and support to prevent infection transmission and promote health and wellness. Encompassing three areas, our Healthcare, Sani Professional and Contract manufacturing divisions, we develop, manufacture, and distribute leading edge products for North America and the world. We have several locations across the US and are looking for new Associates to join our team!

POSITION PURPOSE

The Scientist II plays a key role in advancing product development and formulation within the surface care portfolio to support business objectives. This role supports all phases of product development while ensuring adherence to regulatory requirements and quality standards. The Scientist II will collaborate across functions to conduct research, move projects forward, introduce new capabilities, and identify opportunities for continuous improvement. By applying strong expertise in formulation, product development, and regulatory compliance, this position contributes to the delivery of safe, effective, and competitive products that meet market and customer needs. Overall, the Scientist II associate helps drive innovation, enhance operational excellence, and strengthen the organization’s product pipeline.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Research and Innovation:

• Conduct research and experiments in support of innovation and continuous improvement.
• Assist and support in concept development.
• Prepare technical reports, analyze data, and ensure application of strong scientific principles.
• Demonstrate a strong understanding of chemistry and Good Laboratory Practices.
• Awareness of intellectual property concepts including confidentiality, data integrity and invention disclosure. Identifies potentially novel work and contributes with guidance.

Formulation Product Development:

• Formulate and develop new products and technologies based on relevant market insights in support of Environment of care portfolio initiatives.
• Act as R&D Formulation lead in cross functional project teams and support the achievement of key project milestones and deliverables.
• Batch lab-scale formulations and manage stability studies.
• Assist in product scale-up and line trials.
• Provide guidance and support to QC.
• Develop and maintain products in compliance with regulatory and quality requirements.

Product Testing and Analysis:

• Calibrate instrumentation, help troubleshoot equipment, and maintain laboratory supplies.
• Assist in the development and validation of test methods, SOPs and technical documentation.
• Test raw materials, products and prototypes, comparing them to benchmarks or competitor products.
• Analyze data, prepare technical reports, and contribute to scale-up trial report generation.
• Performs root cause, investigation and failure analysis where necessary.

PERFORMANCE MEASUREMENTS

• Progress projects actively through the PDI pipeline, ensuring successful technical output and effective collaboration with cross functional teams.
• Manage multiple project objectives efficiently and adapt to changing priorities.
• Ability to effectively communicate technical findings to both technical and non-technical audiences.
• Demonstrate proactive mindset and strategic thinking in a competitive landscape.
• Ability to foster personal growth and development by utilizing continuous coaching and feedback.

QUALIFICATIONS

EDUCATION/CERTIFICATION

• Bachelor's degree in chemistry (or related field).
• Master's an advantage

REQUIRED KNOWLEDGE

• Previous experience in an R&D lab.
• Familiarity with regulatory guidelines and laboratory procedures.
• Strong understanding of chemistry and Good Laboratory Practices.

EXPERIENCE REQUIRED

• 3-5 years of R&D laboratory experience.
• Hands-on experience with formulation, product testing, and analytical techniques.
• Previous experience with wipes/non-wovens is advantageous
• Previous experience with EPA/disinfectants is advantageous

SKILLS/ABILITIES

• Ability to support key projects through the product development process
• Ability to work independently in the lab and batch lab-scale quantities of specified formulations
• Ability to work on multiple projects of varying complexity
• Strong communication skills (verbal and written)
• Team player
• Good organizational skills and time management skills
• Maintain laboratory supplies and equipment
• Maintain accurate records including laboratory notebooks
• Ability to compile and maintain product Design History Files (DHF)
• Computer literate (Outlook/Word/PowerPoint/Excel)
• Follow safety and lab maintenance procedures
• Adaptable learner
• Enjoys fast pace environment with varied work
• Wants to develop career and make an impact in fast growing and dynamic company
• Proven leadership skills with a diverse group of individuals

SALARY RANGE:

• $75,000 - $85,000 annually

BENEFITS

PDI is pleased to offer comprehensive and affordable benefits for our associates, which includes:

• Medical, behavioral & prescription drug coverage
• Health Savings Account (HSA)
• Dental
• Vision
• 401(k) savings plan with company match and profit sharing
• Basic and supplemental Life and AD&D insurance
• Flexible Spending Accounts (FSAs)
• Short & long-term disability
• Employee Assistance Program (EAP)
• Health Advocacy Program

PDI also offers many voluntary benefits such as: Legal services, critical illness, hospital indemnity, accident coverage, ID theft and fraud protection, pet insurance and employee discounts.

At PDI, we are also committed to helping our associates maintain a healthy and sustainable work/life balance and are proud to provide associates with paid time off programs including: sick & safe leave, vacation, company & floating holidays, paid parental leave, and depending on the position we also offer summer hours and flex place/flex time options.

Pay: Up to $100,000.00 per year

Job description:

Always Compassionate Home Care provides the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patient’s quality of life. By bringing together several of the top home health agencies in the state, we have become one of New York’s leading providers with strategically placed offices that serve thousands of clients every day.

Title: Community Outreach Specialist

Location: White Plains/Westchester County

Salary: Up to $100,000

***Local travel within assigned territory required.

Description:

The Community Outreach Specialist will promote Always Compassionate Health's home care services within Westchester County and educate prospective clients and community partners about eligibility and enrollment processes.

Responsibilities:

• Conducting research to understand the local market trends, demographics, and competition to identify opportunities for growth
• Developing outreach plans and strategies tailored to the specific needs and preferences of the target audience
• Building and maintaining relationships with healthcare professionals, community organizations, senior centers, hospitals, and other referral sources to generate referrals and leads
• Traveling within the assigned region to meet with current and prospective clients, as well as referral partners
• Organizing and participating in community events, health fairs, and seminars to promote the home care services and educate the public about the benefits of home care
• Utilizing online channels such as social media, email marketing, and website optimization to reach and engage with potential clients and referral sources
• Monitoring the effectiveness of outreach campaigns, tracking leads and conversions, and providing regular reports to management on key performance metrics

Requirements:

• Bachelor’s degree required, Master’s degree preferred
• History of developing and maintaining relationships with community partners and referral sources
• Demonstrates track record of developing and executing effective market strategies, or the ability to present and implement a clear strategic plan to drive growth and market positioning.
• Experience with enrollment/intake for clients in a home/community-based setting
• Demonstrated knowledge of entitlements; Medicaid, DSS, DOH rules and regulations/insurance verification processes
• Experience with educating clients on health insurance benefits, entitlements, and assisting with the application/enrollment process
• Access to personal transportation and willingness to travel within the assigned territory

Benefits:

• Health insurance
• Vision/Dental coverage
• 401K
• AFLAC
• Paid Time Off

Always Compassionate Health provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other non-merit based factors protected federal, state, or local law. All employment-related decisions are based solely on relevant criteria including experience and suitability.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• The position is based in Westchester County, NY. Do you currently reside in/near this location? (Required)
• Do you have reliable transportation? (Required)

Education:

• Bachelor's (Required)

Experience:

• Community engagement: 2 years (Required)
• Home & community care: 2 years (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person

Job Summary:

This role is solely responsible for leading the end‑to‑end onboarding and implementation of new and existing customers, services, and solutions. The position manages the full transition from contract signing through operational go‑live, ensuring that processes, systems, and cross‑functional teams are fully prepared to deliver agreed service levels on time and within scope.

Qualification

1. Customer Implementation & Transition

• Lead end‑to‑end implementation of new logistics customers and services.
• Manage the full transition from sales handover to live operations.
• Develop detailed implementation plans, including scope, timelines, milestones, risks, and dependencies.
• Coordinate cross‑functional teams (Operations, Transport, Warehousing, IT, Finance).
• Facilitate customer kick‑off meetings, go‑live readiness reviews, and post‑go‑live stabilization activities.

2. Process & Solution Setup

• Define and document operational processes, SOPs, workflows, and RACI structures.
• Oversee system configuration, validation, and testing.
• Establish KPIs, SLAs, and operational reporting in alignment with contractual commitments.
• Ensure resource planning, capacity alignment, and network readiness for launch.

3. Risk & Issue Management

• Identify implementation risks and develop mitigation and contingency plans.
• Serve as the escalation point for all implementation‑phase issues.
• Lead root‑cause analysis and corrective action planning.
• Safeguard business continuity throughout transitions and migrations.

4. Stakeholder & Communication Management

• Act as the primary point of contact for customers during the implementation phase.
• Manage expectations for both internal and external stakeholders.
• Deliver regular status updates, progress reports, and executive summaries.
• Facilitate decision‑making and issue alignment across cross‑functional teams.

5. Governance, Quality & Compliance

• Capture lessons learned and embed improvements into standard processes.
• Support operational governance initiatives and ensure adherence to best practices.

Qualifications & Experience

• 3–5 years of experience in logistics, supply chain, implementation, or project management.
• Strong understanding of transport and/or contract logistics operations.
• Excellent project management and organizational skills.
• Strong analytical thinking with effective problem‑solving capability.
• Exceptional communication and presentation skills in English.
• Ability to manage multiple implementations in a fast‑paced, complex environment.
• Proficiency in Microsoft Office Suite and tender/pricing analysis tools.

CoWorx Staffing Services has a Direct Hire opportunity for a Supply Chain Manager position in the Northvale area. It is a great opportunity to work with a company that envisions a future of electrification and innovation and strives to create an inspiring workplace where their employees are integral to shaping that future.

Job Summary: We are seeking a Supply Chain Manager to join our clients team in Northvale, NJ. This role will be responsible for managing the complete Supply Chain process including Customer Service, Production Panning, Materials Planning and Ordering, Logistics, and Warehouse function for their automotive products factory.

Main Responsibilities

• Manage a diverse team through coaching, performance management, and development

• Oversee department heads for warehouse, materials, and customer service and support their strategy and execution

• Responsible for on time delivery to customer

• Coordinate the S&OP process

• Manage and execute the demand (customer service) and production plan for a 24/7 production operation

• Drive for zero material shortage and production continuity

• Maintain inventory accuracy and control

• Create a balanced inventory and working capital optimization strategy and execute through team directives

• Handle escalated customer delivery issues

• Implement continuous improvement strategies to eliminate waste and create efficiencies

Qualifications

• Bachelor’s Degree in Supply Chain, Engineering, or Business preferred

• Minimum of seven years of supply chain experience in a manufacturing industry

• Experience of managing a supply chain team

• Extensive demand planning, capacity planning, and production planning experience.

• Experience in stamping or molding operations is a plus

• Comfortable working on-site 100%

• Hands-on style leadership in all supply chain function

The Claims Examiner is responsible for the investigation, evaluation, and resolution of complex residential property claims arising under Homeowners Insurance policies. This role ensures that all claims are handled in accordance with policy provisions, applicable Insurance Regulation, and internal company guidelines. The examiner provides technical claim oversight, manages third-party administrators and legal counsel, and ensures accurate claim reserving and timely claim resolution while maintaining a high level of customer service and regulatorycompliance.

Responsibilities:

• Conduct thorough review and interpretation of homeowners insurance policies, endorsements, exclusions, and applicable deductibles to determine coverage eligibility
• Evaluate claims in accordance with policy language, applicable state statutes, and relevant legal precedent
• Analyze documentation including loss reports, inspection findings, repair estimates, photographs, engineering reports, and contractor invoices
• Determine cause of loss and validate damages for residential property claims such as fire, water damage, windstorm, theft, and liability-related losses
• Review and approve claim payments recommended by Third-Party Administrators (TPAs), independent adjusters, or internal claims staff
• Evaluate and authorize claim reserves based on claim exposure, severity, and potential litigation risk
• Provide technical direction and oversight to field adjusters, independent adjusters, and TPAs handling property inspections and claim investigations
• Review adjuster reports and estimates to confirm scope of damage and repair costs
• Ensure claim files contain complete documentation supporting reserve levels and claim outcomes for audit and regulatory review
• Ensure claims are managed in compliance with internal claim handling procedures and all applicable state insurance regulations
• Maintain accurate documentation and claim notes within the claims management system

Requirements:

• Bachelors degree preferred; but not required
• Expertise and knowledge of homeowners property coverage, including policy interpretation and claim investigation
• Experience handling property claims within the property and casualty insurance industry
• Ability to manage multiple complex claims while meeting regulatory and organizational deadlines
• Highly proficient with MS Office (Excel, Word, PowerPoint)
• Must be analytical, detail-oriented, and ability to make data-driven decisions

Made4net is a global leader in supply chain execution software, empowering organizations to operate smarter, faster, and with greater agility. Our cutting-edge technology drives real-time visibility, operational efficiency, and scalable growth for companies around the world. With a strong commitment to innovation and customer success, Made4net supports a wide range of industries and business sizes, helping clients elevate performance and stay ahead in an increasingly dynamic marketplace.

Corporate Headquarters is located in Teaneck, New Jersey. The building offers a range of high-quality amenities, including a spa and gym with discounted rates for tenants, an onsite Starbucks, a deli, a full-service restaurant, and covered secure parking with direct access to the building.

We operate on a hybrid work model that includes three days onsite and two days working from home. New employees should expect to spend additional time in the office during their training period before transitioning to the standard hybrid schedule.

Some travel to client sites may be required, particularly during client training sessions or go live activities, though it is not frequent. Our work supports supply chain execution, which is a time sensitive and mission critical environment.

Purpose of the Job

The Project Manager supports the successful delivery of customer implementation projects from initial planning through go-live. In this role, you will coordinate project activities, maintain timelines, monitor budgets, and ensure all quality standards are consistently met. Working closely with the Senior Project Manager and the Director of Project Delivery, you will manage key deliverables, facilitate communication across internal teams and customer stakeholders, and proactively identify and resolve risks or issues.

Description of responsibilities:

In this role, you will be actively involved in all stages of the project lifecycle, including implementation, configuration, testing, training, and go-live support. The position requires a strong level of direct interaction with clients and close collaboration with the implementation team, ensuring a smooth and successful delivery experience.

• Monitor and manage project schedules, milestones, and financial reporting to ensure alignment with overall project goals, timelines, and budget constraints.
• Review and validate system requirements developed by project team members to confirm accuracy, completeness, and alignment with customer needs.
• Partner with the System Architect and key stakeholders during the system specification phase on larger projects, ensuring technical feasibility and clarity of requirements.
• Drive the functional specification phase by facilitating client meetings, documenting requirements, and ensuring alignment among all parties.
• Support the creation of functional specifications by collaborating with project team members to confirm that documentation accurately reflects project needs and solution design.
• Track and monitor project progress during implementation, proactively addressing risks, issues, or scope of changes as they arise.
• Coordinate closely with the Director of Project Delivery regarding task assignment, resource planning, and financial reporting, ensuring continuity and effective project oversight.
• Support project governance through regular communication, structured reporting, and timely escalation when needed.
• Foster strong working relationships with clients, team members, and internal stakeholders to ensure transparency and alignment throughout the project lifecycle.

Core Competencies:

Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understand of the unique needs of different audiences

Customer Focus - Building strong customer relationships and delivering customer-centric solutions

Business Insight - Applying knowledge of business goals and the marketplace to advance the organization's goals

Required Qualifications:

• Bachelor’s degree or equivalent experience, with 2-4 years of relevant experience in a customer-facing role, ideally within software, SaaS, or enterprise systems related to supply chain.
• Demonstrated experience in project management, including project planning, prioritizing tasks, and reporting on project status.
• Strong foundational technical skills with an understanding of software systems, integrations, and development processes.
• Familiarity with Software Development and Agile Methodologies is beneficial.
• Experience with Microsoft tools such as Windows, IIS, and SQL Server is a plus.
• Strong written and verbal communication skills with the ability to effectively interact with clients and cross-functional teams.
• Ability to work collaboratively in a team environment, demonstrating responsiveness, adaptability, and a proactive approach to problem solving.
• Strong analytical and problem-solving skills with a focus on developing clear, task-oriented solutions.

Preferred Qualifications:

• Familiar with Agile methodologies
• Prior experience in warehousing, transportation, logistics and or similar applications experience
• Experience with leading WMS solutions (e.g., Manhattan, Blue Yonder, SAP EWM, Koerber, or similar).

Benefits:

• Health insurance (medical, dental, vision) with a robust wellness program to support your physical and mental well-being
• Generous paid time off policy
• Company-matched 401(k) retirement plan to help you secure your future
• Tuition reimbursement program to support your continued education and career advancement
• Employee assistance program providing confidential counseling and support services for personal challenges
• Discretionary employee bonus program
• Employee Discounts and perks through our PEO

Pay range: From $90,000.00, per year salary

This position offers a competitive salary package that is commensurate with your years of experience in the field and the specific skills you bring to the role.

Made4net is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About the Company

If you’re passionate about future-focused innovation and joining a team where your ideas are valued and your skills are honed, we invite you to join Ultrafabrics as we reshape the world of high-tech performance fabrics. At Ultrafabrics, we combine high-performance, comfort, and sustainability to support the visions of leading designers and manufacturers in over 10 global industries.

About the Role

We are seeking a Customer Success Representative who brings strong textile industry knowledge, exceptional communication skills, and a leadership mindset. This role requires someone who collaborates easily with a team while also working independently with confidence and accountability. As a key link between Ultrafabrics and our customers, you will represent our premier brand through professionalism, accuracy, and service excellence. Customers rely on us to make their jobs easier by providing clear, reliable information, supporting accurate and timely order management, including the handling of international orders and shipping, and delivering thoughtful, white-glove support. This is not a sales position and does not include sales quotas—you are our best sales tool, representing Ultrafabrics through expertise, responsiveness, and strong customer relationships.

Responsibilities

• Provide high-level customer support for assigned accounts, delivering consistent and professional white-glove experience
• Process customer orders accurately and efficiently, including order entry, delivery updates, and follow-through
• Provide shipment tracking and proactively address service-related issues in a timely and solutions-oriented manner
• Communicate effectively with customers, sales representatives, and internal teams via phone and email
• Monitor email inquiries throughout the day to ensure prompt, accurate responses
• Manage inbound and outbound phone communications related to order status, stock availability, and issue resolution
• Work closely with shipping and purchasing teams to support smooth execution and on-time delivery
• Resolve customer complaints, discrepancies, or errors with professionalism, empathy, and attention to detail
• Participate in team meetings and support a collaborative, accountable team environment
• Lead by example by sharing knowledge, supporting teammates, and upholding service standards

Qualifications

• Experience in the textile or materials industry
• Strong understanding of customer service operations, order management, and logistics workflows
• Demonstrated ability to work independently while contributing effectively within a team
• Experience mentoring, training, or supporting team members is preferred
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to prioritize in a fast-paced environment
• Detail-oriented with proven problem-solving capabilities to meet customer satisfaction
• Commitment to accuracy, accountability, and continuous improvement
• Ability to anticipate customer needs and follow through
• Strong interpersonal and relationship-building skills

Position: Service Desk Supervisor

Reports To: Service Desk Manager

Division: Service Desk

FSLA: Exempt

Office Designation: Elmwood Park-In Office, Hybrid

Omega Systems is looking for a Service Desk Supervisor to guide our Service Desk operations, drive excellence in customer support, and ensure compliance with company standards and security policies.

You’ll lead a talented team, set the vision for service delivery, and foster professional growth while implementing best practices that elevate performance and customer satisfaction.

Functional Responsibility and Task Statements

Operational Responsibilities

• Supervising end-user services and technical support services.
• Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone.
• Provide consistent training and mentoring to members.
• Ensure Omega is providing a high level of customer service by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns.
• Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis.
• Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance.
• Create, Update, and Improve Documentation to ensure high level of service.
• Review Timesheets Weekly
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
• Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes.

Leadership and People Responsibilities

• Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
• Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
• Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally.

Technical Responsibility and Task Statements

• Administrate and facilitate personnel to hire and retain staff.
• Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness.
• Establish staff training and development programs related to technical services.
• Develop measures and controls to ensure performance standards and goals are achieved.
• Develop and maintain Key Performance Indicators (KPIs) around testing performed within team.
• Mentor and develop direct reports through personal behaviors.
• Ensure to provide customer satisfaction across all technical service offerings.
• Provide monthly technical activity and status reports

Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.

Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.

Travel Requirements: Minimal travel is required for this position.

Desired Qualifications and Skills

Required

• Bachelor's degree in a job-related discipline or equivalent working experience.
• Minimum of five years of technical experience.
• Must have former technical supervisory experience preferably in a Call Center or similar environment.
• Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software.
• Ability to: develop and recommend strategic and tactical plans for the delivery of technical services.
• Ability to communicate technical/complex information both verbally and in writing.
• Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels

EEO STATEMENT

It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.