Jobs in Redford Wayne County, MI
564 positions found — Page 36
Automotive Parts Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Automotive Parts Specialist working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Parts Specialist plays a crucial role in resolving dealer inquiries related to parts delays.
This position focuses on reducing the overall vehicle off-road downtime due to part delays.
The Parts Specialist will engage and support multiple channels that have initiated parts delay issues in which the delay is greater than 5 days.
Assist and facilitate locating parts for dealers utilizing resources such as D to D Express, Does II system, DOW, FESG, and COPIS.
Participate in Stand-up meetings with PS&L.
The Parts Specialist works closely with the Operations Manager on process improvement initiatives regarding parts process flow within the department.
During a Typical Day, You’ll Responsibilities: Production Support: • Locate parts for At Risk cases using Part Locator tool, dealer network, PS&L (SME's), upstream engineering, and manufacturing.
Verify all pertinent parts escalations information for accuracy.
• Contact dealership Parts Managers for D2D parts sales • Search internet for aftermarket parts options • Process escalations to PSL group • Maintain Part SME tracking documentation • Maintain PS&L reports for Stand-up meeting Reporting and Communication: •Maintain metrics and reporting around key parts delay issues.
•Attend weekly team huddles with Liive agents to review Part escalation handling and related part topics.
Interpret reports to dimension issues with Operations Management team, Client Partner and PS&L.
Prioritize key high-volume parts delay issues and identify emerging trends.
•Conduct Parts training to new CX/DX Specialist training classes.
What You Bring to the Role: Education •High School Diploma required •Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •Minimum 1-year Automotive experience in a dealership or related field • 2 years of Parts experience required.
Familiarity with Parts Catalog and ordering systems preferred.
Skills • Strong oral and written communication skills with ability to persuade using a business case.
• Strong Analytical skills
- ability to analyze agent customer handling and case management results to identify root cause of performance/process issues.
• Creative and forward-thinking
- seeks opportunities for innovation and continuous improvement.
• Strong time management, organization, and planning skills
- able to prioritize, multitask, adapt, and thrive in a fast-paced, results-driven environment • Strong customer service and conflict resolution skills with a commitment to quality and customer satisfaction.
• Strong problem-solving and decision-making skills.
• Self-starter who demonstrates initiative, resourcefulness, and ability to work independently and interdependently among a team.
• Excellent negotiation skills and consultative approach.
• Knowledge of computer and software (MS Operating Software, MS Office Products)
- strong working knowledge of Microsoft Outlook (Calendar functions, folder management).
• Must represent Percepta professionally with all clients and external organizations and contacts.
Others •Proven ability to perform in a fast-paced environment.
•Must be able to interact effectively with all levels of employees and departments.
•Requires minimal supervision A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
As a Automotive Parts Specialist working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Parts Specialist plays a crucial role in resolving dealer inquiries related to parts delays.
This position focuses on reducing the overall vehicle off-road downtime due to part delays.
The Parts Specialist will engage and support multiple channels that have initiated parts delay issues in which the delay is greater than 5 days.
Assist and facilitate locating parts for dealers utilizing resources such as D to D Express, Does II system, DOW, FESG, and COPIS.
Participate in Stand-up meetings with PS&L.
The Parts Specialist works closely with the Operations Manager on process improvement initiatives regarding parts process flow within the department.
During a Typical Day, You’ll Responsibilities: Production Support: • Locate parts for At Risk cases using Part Locator tool, dealer network, PS&L (SME's), upstream engineering, and manufacturing.
Verify all pertinent parts escalations information for accuracy.
• Contact dealership Parts Managers for D2D parts sales • Search internet for aftermarket parts options • Process escalations to PSL group • Maintain Part SME tracking documentation • Maintain PS&L reports for Stand-up meeting Reporting and Communication: •Maintain metrics and reporting around key parts delay issues.
•Attend weekly team huddles with Liive agents to review Part escalation handling and related part topics.
Interpret reports to dimension issues with Operations Management team, Client Partner and PS&L.
Prioritize key high-volume parts delay issues and identify emerging trends.
•Conduct Parts training to new CX/DX Specialist training classes.
What You Bring to the Role: Education •High School Diploma required •Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •Minimum 1-year Automotive experience in a dealership or related field • 2 years of Parts experience required.
Familiarity with Parts Catalog and ordering systems preferred.
Skills • Strong oral and written communication skills with ability to persuade using a business case.
• Strong Analytical skills
- ability to analyze agent customer handling and case management results to identify root cause of performance/process issues.
• Creative and forward-thinking
- seeks opportunities for innovation and continuous improvement.
• Strong time management, organization, and planning skills
- able to prioritize, multitask, adapt, and thrive in a fast-paced, results-driven environment • Strong customer service and conflict resolution skills with a commitment to quality and customer satisfaction.
• Strong problem-solving and decision-making skills.
• Self-starter who demonstrates initiative, resourcefulness, and ability to work independently and interdependently among a team.
• Excellent negotiation skills and consultative approach.
• Knowledge of computer and software (MS Operating Software, MS Office Products)
- strong working knowledge of Microsoft Outlook (Calendar functions, folder management).
• Must represent Percepta professionally with all clients and external organizations and contacts.
Others •Proven ability to perform in a fast-paced environment.
•Must be able to interact effectively with all levels of employees and departments.
•Requires minimal supervision A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
Not Specified
FSR Advanced Support Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a FSR Advanced Support Specialist in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The FSR Advanced Support Specialist provides dedicated administrative and analytical support to the FSR program, working closely with the Ford client and the Percepta Operations Manager to execute daily operational tasks.
While the role requires a high level of proficiency in reporting — including the ability to build complex Excel reports, analyze findings, and track performance metrics — its primary focus is on administrative coordination and program support.
The specialist acts as a key resource for data-driven decision-making and process improvements.
Additionally, the role serves as a secondary resource for triaging issues during bridge calls on an as-needed basis.
During a Typical Day, You Will: Administrative & Operational Support •Execute administrative priorities as directed by the Ford client and the Percepta Operations Manager to ensure the smooth day-to-day functioning of the FSR program.
•Manage and prioritize ad hoc tasks and special projects from the Operations team, acting as a flexible resource for program needs.
•Collaborate with Operations leadership to identify operational inefficiencies and recommend process improvements to streamline call center workflows.
•Participate in bridge calls to assist in triaging and resolving urgent program issues as needed (this is a secondary requirement).
•Represent Percepta and the FSR program in a professional manner during client meetings and internal stakeholder discussions.
•Reporting & Data Management •Develop, design, and maintain user-friendly reports and dashboards that translate complex contact center data into actionable insights for Ford and Percepta leadership.
•Utilize Excel skills to build and enhance performance tracking tools, ensuring all formulas and data structures are efficient and scalable.
•Analyze and interpret data trends to identify performance gaps, providing specific recommendations to management to help meet program KPIs.
•Ensure the total integrity and accuracy of all reports and data exports prior to delivery to the client.
•Provide tracking for special initiatives, such as pilot programs or control group processes, to measure the impact of program changes.
•Program Maintenance •Maintain a deep understanding of the FSR platform and business objectives to ensure reporting and administrative tasks remain aligned with program goals.
•Review existing reporting structures regularly, recommending enhancements or the retirement of obsolete metrics to improve efficiency.
•Coordinate with internal Percepta reporting teams and outside vendors to ensure data consistency across all platforms.
•Ensure the prompt delivery of all recurring and one-time deliverables according to established schedules.
•Adapt to program launch needs and shifting priorities as the FSR program evolves.
•Miscellaneous •Work on activities and/or projects as requested by Ford client and Percepta Operations Manager.
•Represent Percepta in a professional manner, both internally as well as with outside organizations.
•Provide support and troubleshooting pertaining to dashboards and reporting What You Bring to the Role •High School diploma required.
•BA/BS degree in Technology, Business, Economics, or Statistics, or equivalent work-related experience preferred.
•Experience with reporting/analytics required.
(2 years) •Familiarity with call center processes and technology is required (1 years) •Ability to review internal telephony system reporting and understand core call center KPIs (handle time, wrap time, etc.) •Previous experience in a call center environment required.
(1 years) Skills •Strong analytical ability required.
•Must be able to draw conclusions from raw data and summarize results quickly and efficiently o Microsoft Excel skills
- ability to quickly gather and organize data off of Excel Sharepoint files and navigate formulas pivot tables with ease • Experience with MS office.
• Excellent written and verbal communication skills, specifically an ability to communicate effectively across all management levels o Ability to create one pagers/shareouts on trends, data, help needed, etc.
• Good problem-solving skills
- able to creatively resolve complex situations.
• A self-directed work style.
• Proven ability to manage multiple, concurrent activities.
• Proven ability to perform in a fast-paced environment and with minimal supervision.
• Strives to create a supportive environment conducive to continuous improvement.
• Translates problems into practical solutions.
Other • Call center environment • Knowledge of company systems and applications to support Percepta management.
• Provide excellent customer service for internal and external customers on questions and issues.
• Provide follow-up reporting for a variety of program initiatives.
• Position requires onsite presence 3 days/week and a professional at-home environment for days the work is done remotely.
• This position requires a high level of professional integrity.
Client and employee information must be kept confidential.
What You Can Expect Pay rate of $21.64 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
As a FSR Advanced Support Specialist in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The FSR Advanced Support Specialist provides dedicated administrative and analytical support to the FSR program, working closely with the Ford client and the Percepta Operations Manager to execute daily operational tasks.
While the role requires a high level of proficiency in reporting — including the ability to build complex Excel reports, analyze findings, and track performance metrics — its primary focus is on administrative coordination and program support.
The specialist acts as a key resource for data-driven decision-making and process improvements.
Additionally, the role serves as a secondary resource for triaging issues during bridge calls on an as-needed basis.
During a Typical Day, You Will: Administrative & Operational Support •Execute administrative priorities as directed by the Ford client and the Percepta Operations Manager to ensure the smooth day-to-day functioning of the FSR program.
•Manage and prioritize ad hoc tasks and special projects from the Operations team, acting as a flexible resource for program needs.
•Collaborate with Operations leadership to identify operational inefficiencies and recommend process improvements to streamline call center workflows.
•Participate in bridge calls to assist in triaging and resolving urgent program issues as needed (this is a secondary requirement).
•Represent Percepta and the FSR program in a professional manner during client meetings and internal stakeholder discussions.
•Reporting & Data Management •Develop, design, and maintain user-friendly reports and dashboards that translate complex contact center data into actionable insights for Ford and Percepta leadership.
•Utilize Excel skills to build and enhance performance tracking tools, ensuring all formulas and data structures are efficient and scalable.
•Analyze and interpret data trends to identify performance gaps, providing specific recommendations to management to help meet program KPIs.
•Ensure the total integrity and accuracy of all reports and data exports prior to delivery to the client.
•Provide tracking for special initiatives, such as pilot programs or control group processes, to measure the impact of program changes.
•Program Maintenance •Maintain a deep understanding of the FSR platform and business objectives to ensure reporting and administrative tasks remain aligned with program goals.
•Review existing reporting structures regularly, recommending enhancements or the retirement of obsolete metrics to improve efficiency.
•Coordinate with internal Percepta reporting teams and outside vendors to ensure data consistency across all platforms.
•Ensure the prompt delivery of all recurring and one-time deliverables according to established schedules.
•Adapt to program launch needs and shifting priorities as the FSR program evolves.
•Miscellaneous •Work on activities and/or projects as requested by Ford client and Percepta Operations Manager.
•Represent Percepta in a professional manner, both internally as well as with outside organizations.
•Provide support and troubleshooting pertaining to dashboards and reporting What You Bring to the Role •High School diploma required.
•BA/BS degree in Technology, Business, Economics, or Statistics, or equivalent work-related experience preferred.
•Experience with reporting/analytics required.
(2 years) •Familiarity with call center processes and technology is required (1 years) •Ability to review internal telephony system reporting and understand core call center KPIs (handle time, wrap time, etc.) •Previous experience in a call center environment required.
(1 years) Skills •Strong analytical ability required.
•Must be able to draw conclusions from raw data and summarize results quickly and efficiently o Microsoft Excel skills
- ability to quickly gather and organize data off of Excel Sharepoint files and navigate formulas pivot tables with ease • Experience with MS office.
• Excellent written and verbal communication skills, specifically an ability to communicate effectively across all management levels o Ability to create one pagers/shareouts on trends, data, help needed, etc.
• Good problem-solving skills
- able to creatively resolve complex situations.
• A self-directed work style.
• Proven ability to manage multiple, concurrent activities.
• Proven ability to perform in a fast-paced environment and with minimal supervision.
• Strives to create a supportive environment conducive to continuous improvement.
• Translates problems into practical solutions.
Other • Call center environment • Knowledge of company systems and applications to support Percepta management.
• Provide excellent customer service for internal and external customers on questions and issues.
• Provide follow-up reporting for a variety of program initiatives.
• Position requires onsite presence 3 days/week and a professional at-home environment for days the work is done remotely.
• This position requires a high level of professional integrity.
Client and employee information must be kept confidential.
What You Can Expect Pay rate of $21.64 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
Not Specified
S
Sales Associate - Spirit
Salary not disclosed
Hourly rate ranges from $13.73
- $13.98 per hour and is dependent upon qualifications and experience.
Benefits include: Michigan Paid Sick Time, Set-Up and Tear Down Premium Pay Programs, End of Season Premium Pay Program.
All Bonus and Pay Programs subject to qualifications.
Brand
- Spirit Halloween The Sales Associate will support the Store Management Team in the setup, merchandising, pack-up and teardown of a seasonal store.
The Sales Associate is responsible for maintaining Guest Services as per Company Standards.
The Sales Associate will support the Store Management Team by generating sales, sign waving, general housekeeping, merchandising, signing, pricing, POS operations and loss prevention.
The minimum age requirement for this position is 16.
The physical demands of the job require climbing ladders, setting up fixtures, lifting/moving up to 50 pounds and may require 8 hours of standing/walking.
- $13.98 per hour and is dependent upon qualifications and experience.
Benefits include: Michigan Paid Sick Time, Set-Up and Tear Down Premium Pay Programs, End of Season Premium Pay Program.
All Bonus and Pay Programs subject to qualifications.
Brand
- Spirit Halloween The Sales Associate will support the Store Management Team in the setup, merchandising, pack-up and teardown of a seasonal store.
The Sales Associate is responsible for maintaining Guest Services as per Company Standards.
The Sales Associate will support the Store Management Team by generating sales, sign waving, general housekeeping, merchandising, signing, pricing, POS operations and loss prevention.
The minimum age requirement for this position is 16.
The physical demands of the job require climbing ladders, setting up fixtures, lifting/moving up to 50 pounds and may require 8 hours of standing/walking.
Not Specified
C
Clinical Technician - Dialysis
Salary not disclosed
Job Title: Clinical Technician
- Dialysis Location: Detroit, MI 48202 Duration: 3+ Months contract (Possible Extension) Schedule Notes: 5x8s: 4:30am-1pm and 12:30pm 8:30pm.
GENERAL SUMMARY: · Under supervision of nursing staff, is responsible for the monitoring and direct care of patients on hemodialysis.
· Monitors patients on an ongoing basis and communicates information to appropriate team member.
· Works as a member of the interdisciplinary team caring for the dialysis patient.
PRINCIPAL DUTIES AND RESPONSIBILITIES: · Monitors patients on an ongoing basis and communicates information to appropriate team member.
· Under supervision of nursing staff, is responsible for the monitoring and direct care of patients on hemodialysis.
· Responds in emergency situations.
· Reinforces education to patients.
· Documents patient care and observations (e.g.
flow sheets, AMA’s, incident reports).
· Follows operational activities specific to assigned unit, (e.g.
call-in times, breaks).
· Treats patients and families with respect and dignity.
· Reports to work in designated attire, (i.e.
ID badge, lab coat, is neat, and maintains proper hygiene).
· Communicates with other departments, agencies or service organizations.
· Functions as part of a multidisciplinary team.
· Demonstrates ability to plan work activities.
· Carries out doctors' orders within parameters of role.
· Follows infection control policies and procedures (eg, hand washing, face shield and gloves).
· Responsible for helping minimize waste in assigned unit.
· In conjunction with team members, monitors and adjusts dialysis therapy within Product of practice to meet the needs of the patient (keeping in mind the age-specific needs of the population served).
· Serves as a resource referral for the patient.
· Demonstrates problem-solving methodologies for the benefit of the patients/significant others and the patient care area.
Does so within Product of authority.
· Maintains neat and safe work area.
· Demonstrates technical and task-oriented skills (e.g., cannulation, machine set-ups and disinfection).
Education: High School Diploma required.
Certifications & Licenses: · Dialysis Tech Schedule Notes: · Minimum 2 year experience, High School Diploma or GED, Dialysis clinical technician certification.
· Experience with Time record system and Fresenius machines preferred but not required.
· Previous travel experience preferred but not required.
· Unit uses Fresenius T 2008 machines 48 chair unit Avg Patient Ratio 1:4 Time EMR used.
- Dialysis Location: Detroit, MI 48202 Duration: 3+ Months contract (Possible Extension) Schedule Notes: 5x8s: 4:30am-1pm and 12:30pm 8:30pm.
GENERAL SUMMARY: · Under supervision of nursing staff, is responsible for the monitoring and direct care of patients on hemodialysis.
· Monitors patients on an ongoing basis and communicates information to appropriate team member.
· Works as a member of the interdisciplinary team caring for the dialysis patient.
PRINCIPAL DUTIES AND RESPONSIBILITIES: · Monitors patients on an ongoing basis and communicates information to appropriate team member.
· Under supervision of nursing staff, is responsible for the monitoring and direct care of patients on hemodialysis.
· Responds in emergency situations.
· Reinforces education to patients.
· Documents patient care and observations (e.g.
flow sheets, AMA’s, incident reports).
· Follows operational activities specific to assigned unit, (e.g.
call-in times, breaks).
· Treats patients and families with respect and dignity.
· Reports to work in designated attire, (i.e.
ID badge, lab coat, is neat, and maintains proper hygiene).
· Communicates with other departments, agencies or service organizations.
· Functions as part of a multidisciplinary team.
· Demonstrates ability to plan work activities.
· Carries out doctors' orders within parameters of role.
· Follows infection control policies and procedures (eg, hand washing, face shield and gloves).
· Responsible for helping minimize waste in assigned unit.
· In conjunction with team members, monitors and adjusts dialysis therapy within Product of practice to meet the needs of the patient (keeping in mind the age-specific needs of the population served).
· Serves as a resource referral for the patient.
· Demonstrates problem-solving methodologies for the benefit of the patients/significant others and the patient care area.
Does so within Product of authority.
· Maintains neat and safe work area.
· Demonstrates technical and task-oriented skills (e.g., cannulation, machine set-ups and disinfection).
Education: High School Diploma required.
Certifications & Licenses: · Dialysis Tech Schedule Notes: · Minimum 2 year experience, High School Diploma or GED, Dialysis clinical technician certification.
· Experience with Time record system and Fresenius machines preferred but not required.
· Previous travel experience preferred but not required.
· Unit uses Fresenius T 2008 machines 48 chair unit Avg Patient Ratio 1:4 Time EMR used.
Not Specified
Automotive Technical Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.
The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.
During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.
• Assist dealers’ technical assistance request.
• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.
• Provide real-time technical subject matter expertise to agents and dealer.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.
• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
• Assist dealers via phone and email.
• Walk the dealer through all facets related to the escalating technical concerns.
• Escalate for additional assistance when needed.
Manage dealer escalation concerns/issues.
• Document processes where there are no current standards.
• Maintain a positive work environment that fosters team performance; support and contributes to open communication.
• Identify and report all concerns regarding the program to the appropriate Manager.
• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Demonstrate leadership capabilities.
What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.
•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.
• Communicate and articulate in a professional and effective manner both verbally and written.
• Ability to exercise independent judgment and decision-making.
• Reasoning ability and logical thinking.
• A good listener with a proven ability to build relationships with all types of people.
• Strong time management skills, attention to detail, and outstanding follow-up skills.
• The ability to work well under pressure with tight deadlines.
A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.
The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.
During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.
• Assist dealers’ technical assistance request.
• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.
• Provide real-time technical subject matter expertise to agents and dealer.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.
• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
• Assist dealers via phone and email.
• Walk the dealer through all facets related to the escalating technical concerns.
• Escalate for additional assistance when needed.
Manage dealer escalation concerns/issues.
• Document processes where there are no current standards.
• Maintain a positive work environment that fosters team performance; support and contributes to open communication.
• Identify and report all concerns regarding the program to the appropriate Manager.
• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Demonstrate leadership capabilities.
What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.
•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.
• Communicate and articulate in a professional and effective manner both verbally and written.
• Ability to exercise independent judgment and decision-making.
• Reasoning ability and logical thinking.
• A good listener with a proven ability to build relationships with all types of people.
• Strong time management skills, attention to detail, and outstanding follow-up skills.
• The ability to work well under pressure with tight deadlines.
A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
Not Specified
S
Assistant Store Manager - Spirit
🏢 Spirit Halloween
Salary not disclosed
Hourly rate ranges from $17.25
- $17.50 per hour and is dependent upon qualifications and experience.
Benefits include: Michigan Paid Sick Time, Set-Up and Tear Down Premium Pay Programs, End of Season Premium Pay Program.
All Bonus and Pay Programs subject to qualifications.
The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.
The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control.
The minimum age requirement is 18 and must have a flexible schedule.
The physical demands of the job require 8+ hours of standing and walking, climbing ladders, setting up fixtures and lifting/moving up to 50 pounds.
Prior retail management experience is required.
- $17.50 per hour and is dependent upon qualifications and experience.
Benefits include: Michigan Paid Sick Time, Set-Up and Tear Down Premium Pay Programs, End of Season Premium Pay Program.
All Bonus and Pay Programs subject to qualifications.
The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.
The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control.
The minimum age requirement is 18 and must have a flexible schedule.
The physical demands of the job require 8+ hours of standing and walking, climbing ladders, setting up fixtures and lifting/moving up to 50 pounds.
Prior retail management experience is required.
Not Specified
S
Store Manager - Spirit
🏢 Spirit Halloween
Salary not disclosed
Hourly rate ranges from $20.50
- $20.75 per hour and is dependent upon qualifications and experience.
Benefits include: Michigan Paid Sick Time, Year End Bonus, Tear Down Premium Pay Program, Retention Pay Program.
All Bonus and Pay Programs subject to qualifications.
The Store Manager oversees and is accountable for the total operation of a store ensuring maximum sales and profitability by establishing and maintaining Guest Services and, controlling expenses.
The Store Manager is responsible for shrink, merchandising, inventory control, staffing, setup, pack-up and teardown of a seasonal store.
The minimum age requirement is 21 and must have a flexible schedule.
The physical demands of the job require 8+ hours of standing/walking, climbing ladders, setting up fixtures and lifting/moving up to 50 pounds.
Prior retail management experience is required.
- $20.75 per hour and is dependent upon qualifications and experience.
Benefits include: Michigan Paid Sick Time, Year End Bonus, Tear Down Premium Pay Program, Retention Pay Program.
All Bonus and Pay Programs subject to qualifications.
The Store Manager oversees and is accountable for the total operation of a store ensuring maximum sales and profitability by establishing and maintaining Guest Services and, controlling expenses.
The Store Manager is responsible for shrink, merchandising, inventory control, staffing, setup, pack-up and teardown of a seasonal store.
The minimum age requirement is 21 and must have a flexible schedule.
The physical demands of the job require 8+ hours of standing/walking, climbing ladders, setting up fixtures and lifting/moving up to 50 pounds.
Prior retail management experience is required.
Not Specified
R
GRC Analyst
🏢 Routeone
Salary not disclosed
The Governance, Risk, and Compliance (GRC) Analyst is responsible for internal controls as well as the RouteOne Comprehensive Information Security Program. This program is designed to protect company information, data and facilities; maintain the security of assets; and to ensure the efficacy of, and compliance with internal controls. The overall goal is to design, develop, implement, and maintain compliance to a comprehensive information security program that is appropriate to the sensitivity of the information and data that is scoped adequately for the size, complexity, nature, and risk of RouteOne’s business activities. The ideal candidate will have the skill to communicate the details of this program, in writing and speaking, to management, external auditors and customers, regardless of their technical or non-technical backgrounds.
Job Requirements
- Execute and manage internal audits.
- Collect and maintain audit evidence for annual SOC (Service Organizations Controls) and GLBA audits derived from results of internal audits, including documentation of deviations.
- Participate in audits of RouteOne’s vendors and perform subsequent remediation tracking to closure.
- Respond to audits from finance sources and other customers including participating and leading in-person or virtual audit sessions, answering detailed questionnaires, and gathering and providing evidence as well as managing remediation of findings from these audits.
- Respond to due diligence requests from finance sources and other customers, providing documentation such as SOC reports, security reports, and other evidence.
- Design new controls and subsequent documentation updates to policies and procedures to close audit findings. Review reports generated from various monitoring and scanning tools and escalate to the Cybersecurity Team appropriately.
- Collect data, produce reports, and analyze metrics from audits conducted to evaluate compliance, and collaborate with internal IT Teams to improve existing cybersecurity measures.
- Contribute to certain functions within the information security framework that ensure confidentiality, integrity, and availability of information assets by protecting against unauthorized use, disclosure, modification, or loss.
- Assist with informing and educating staff about information security, compliance, risks, and governance including assisting in phishing prevention campaigns and monitoring employee training compliance.
- Assist in monitoring, administering, and enforcing security policies/procedures.
- Review existing documentation of IT controls, business processes, policies, procedures, and management reports for compliance, effectiveness, and sustainability.
- Manage remediation plans/corrective actions for any vulnerabilities or compliance failures reported in audits.
- Perform gap analysis to assess compliance with evolving regulatory requirements and duties such as NIST, PCI-DSS, GLBA, CSA, FCRA, Privacy Laws, and other frameworks as needed.
- Maintain safety, security, and privacy standards throughout all areas of responsibility.
- Assist in annual Risk Assessments and Business Impact Analysis reviews with management.
- Assist in annual Business Continuity Exercises and Security Incident Response tabletop exercises
- Participate in Scope Lock meetings for compliance and risk evaluation for proposed code and feature changes to application.
- Provide input to other teams for current audit, compliance, governance, and risk mitigation requirements of proposed actions and/or purchases.
Knowledge
- Experience reviewing and/or drafting policies and procedures across the enterprise.
- Experience in Audit, Compliance, Governance, Risk, or equivalent Information Security area with technically complex and diverse audits/projects.
- Demonstrated experience applying knowledge of internal control standards, objectives, and techniques unique to computer processing in a multiple platform environment.
- Solid knowledge of current industry information security, compliance and governance principles, controls and practices.
- Knowledge of various compliance frameworks and industry best practices (e.g., PCI, GDPR, ISO 27001).
- Understanding of security protocols and standards. (NIST, SOC, GLBA, OWASP Top 10).
- Experience in reporting analysis of potential cybersecurity threats, emerging practices, and technologies to both technical and non-technical audiences.
- Understanding of auto finance industry is a plus.
- Knowledge of cloud, SaaS (Software as a Service), AI, and shared security model responsibilities.
- Demonstrated experience of successful customer and vendor relationship management, including conflict resolution, preferred.
Skills
- Proficient in Microsoft Office products, including, but not limited to, Word, PowerPoint, SharePoint, Excel, Outlook, Teams, and Visio. Experience with Microsoft Defender is a plus.
- Experience with Atlassian products such as Confluence and Jira, or ticketing systems such as Salesforce or ServiceNow.
- Knowledge of security intrusion prevention tools used to record, track, and examine intrusions to find ways to prevent future incidents.
- Experience working within various compliance programs (e.g., SOC, GLBA, NIST, ISO, etc.).
Abilities
- Ability to work both independently and in a team environment to establish priorities and execute subsequent plans successfully.
- Ability to use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- The ability to communicate information and ideas, both verbally and in writing, so others will understand risks and proposed solutions.
- Ability to thrive in dynamic, fast-paced software development environment. Knowledge of Agile Development is a plus.
- Strong analytical, problem-solving, communication, and technical skills.
- Proactive, detail-oriented professional eager to grow in responsibility.
- Flexibility to adjust to changing priorities and simultaneously work on high visibility projects to assure completion.
- Adaptability to respond to security issues arising from new cybersecurity threats and emerging tools and technologies.
- Ability to take a practical business-focused approach to security, compliance, risk, audit, and governance protocols.
- Proven organizational and time management ability.
- Willingness to be a continual learner in the governance best practices within the cybersecurity landscape.
Other Essential Requirements
- 2+ years of professional experience.
- Bachelor's degree from an accredited university.
- Cybersecurity, compliance, risk, governance, and auditing experience.
- Ability to travel up to 10% of the time.
- Certifications through ISACA, CompTIA, SANS, GIAC or other professional certifying bodies a plus.
Not Specified
2
Photographer/Videographer
Salary not disclosed
Our client is seeking a talented and reliable Freelance Event Photographer / Videographer to capture high-quality visual content at weddings, corporate events, social gatherings, and other special functions. This role is ideal for a creative professional who excels at telling stories through images and video, works well in fast-paced environments, and can represent our client with professionalism and warmth.
Type: Freelance
Duration: Ongoing
Location: Onsite (Plymouth MI)
Hours: About 20 hours/month (Could vary)
Pay Range: $60-65/hr.
Responsibilities:
- Photograph and film events, including weddings, corporate meetings, galas, and private celebrations.
- Capture key moments, décor, venue details, candid guest interactions, and formal group shots as requested.
- Coordinate with event planners, clients, and onsite staff to understand event timelines, shot lists, and specific client expectations.
- Edit and retouch photos to deliver polished, print- and web-ready images.
- Edit video footage into highlight reels, social media clips, and longer-form videos as needed.
- Deliver final assets within agreed timelines, adhering to branding, quality, and format requirements.
- Maintain and transport your own professional-grade equipment, including backup gear.
- Respect guest privacy and adhere to onsite policies regarding behavior and branding.
- Collaborate with marketing or communications teams to provide content for promotional materials, website, and social media when applicable.
Qualifications:
- Proven experience as an event photographer and/or videographer with a strong portfolio showcasing weddings, corporate events, or similar functions.
- Proficiency with DSLR/mirrorless cameras, lenses, audio equipment, lighting, and stabilization tools.
- Strong editing skills using software such as Adobe Lightroom, Photoshop, Premiere Pro, or similar tools.
- Excellent eye for composition, lighting, and storytelling in both still and moving images.
- Ability to work independently, manage time effectively, and adapt to changing event conditions.
- Professional demeanor and strong communication skills with clients, guests, and staff.
- Ability to work evenings, weekends, and holidays, depending on event schedules.
- Reliable transportation to and from event locations and any offsite venues when required.
If interested + qualified, please apply with your most updated resume/portfolio.
Not Specified
C
Claims Manager
Salary not disclosed
Cadillac Asphalt, a vertically integrated CRH Americas Materials Company, joint venture company, energetically drives to continually be a leader in our markets in quality construction materials and value added services by employing innovative techniques and customer-centric practices. We believe that our employees are the reason for our success and we focus on their development and advancement opportunities as well as attracting new talent to our organization. We encourage you to learn more by visiting or our parent company at Overview
Michigan Paving and Materials is seeking a Claims Manager who can manage and complete various claims and processes throughout the organization and third-party systems associated with the Risk and Safety Department. The individual selected for this role will be reporting to the Director of Safety and Risk Management and is expected to enhance the consistency pertaining to claim and risk management.
This position will be based out of the Michigan Paving and Materials Canton Corporate Office, and there are opportunities for remote work.
Job Functions
Claims Management – Workers Compensation, Liability Claims (Auto, Property, General, Contractual)
- Provide oversight of Workers Compensation and Liability claims by assisting in investigation, valuation, and ultimate resolution for both non-litigated and litigated matters.
- Mitigates the organization's exposure to risk by coordinating all claims-related activities along with our local management and safety managers.
- Reviews first and third-party claims for irregularities, accuracy, and completeness. Requests additional information, where necessary, for completion of claim processing. Maintains updated records and prepares required reports.
- Resolving bona fide claims at the least possible cost through various risk management and risk transfer techniques, whenever possible.
- Partnering with internal stakeholders, legal counsel, and third-party administrator (TPA) to drive WC and Liability claims resolution.
- Direct the program to ensure the proper and efficient handling of claims, gathering data on claims for both record keeping and loss forecasting purposes, and estimating the financial value of claims.
- Supports the Regional Director regarding all aspects of claims administration, loss forecasting, company compliance and analysis to assist in loss reduction and safety of employees.
- The primary function of this position is claims management. Knowledge and/or experience in contracts and insurance requirements would be a plus.
Contract Risk and Compliance
- Identifying contract risk and leading improvements to mitigate/reduce operational and contractual risk.
- Work with and assist Vendor Compliance Manager in the collection, review and submittal of contractual and insurance documents pertaining to contractors, subcontractors and vendors for the organization.
- Submitting claims and company incidents into internal and, when required, third party systems such as Riskonnect, Travelers, Liberty Mutual, ISNet, etc.
- Maintain documentation and submit required information pertaining to corporate risk & safety reporting, internal reporting systems and annual certification requirements.
Qualifications
Education/Experience
- Bachelor’s degree in business, finance, risk management, or a related field of study or equivalent experience.
- Minimum five (5) years of experience managing Liability claims with an insurer, third-party administrator (TPA), or risk management function.
- Demonstrated skills working with outside advisors, insurers, TPA, and legal partners.
- Professional designations such as CCP, AIC, ARM or paralegal experience a plus.
- Exposure to the building materials, construction or manufacturing sectors preferred.
Work Requirements
- Must be at least 18 years old.
- Must pass pre-employment drug screen and criminal background check.
- Strict adherence to safety requirements and procedures.
- Willingness to work independently and within a team environment, and assist the team with other duties as required.
- Must be willing to travel and work away from home when required and have a valid driver’s license.
Knowledge/Skill Requirements
- Knowledge/experience in Workers Compensation and Liability claims management and handling.
- Strong ability to gain stakeholder trust and create alignment around contractual terms to reduce risk.
- Excellent communication skills (both verbal and written) with strong problem-solving skills.
- High ethical standards.
- Complete work independently and resolve issues under pressure.
- Ability to effectively work and collaborate with people with a wide range of skills, experience, cultures, and capabilities.
- Demonstrates strong analytical and problem-solving skills along with a sense of urgency.
- Always maintain professional demeanor while representing the company.
- Regular and predictable attendance at assigned times is required.
- Other duties as directed by management.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Able to communicate with others by telephone and in person.
- Able to utilize a computer for word processing, email communication, and preparation of documents and presentations.
- May require sitting for extended periods of time.
- Driving to select jobsites and offices to meet with stakeholders.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Usually, normal office working conditions.
- The noise level in the work environment is usually quiet.
- The position may require work outside of normal business hours.
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Michigan Paving and Materials, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
Not Specified
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