Jobs in Powell Oh Flexible

About , Inc.

, Inc. is a leading online gifting and experiential commerce company with a family of iconic brands including , Harry & David, Cheryl’s Cookies, , Things Remembered, and more. Our mission is to inspire more human expression, connection, and celebration—powered by innovative customer experiences and a seamlessly integrated technology ecosystem.

Key Responsibilities

Strategic Technology Leadership

• In conjunction with the Business and Product Management, define and execute a multi-year technology vision and roadmap spanning:
• Customer Care platforms (CCaaS (Contact Center as a Service), CRM, customer accommodations, digital engagement, WFM and analytics
• Develop and execute Enterprise Order Management integrations for exception handling
• Collaborating with Product Management to develop AI & Virtual agents’ strategy and execution
• Align technology investments to measurable business outcomes including:
• CSAT / NPS improvement
• Cost-to-serve reduction
• CSRs end-to-end productivity improvements
• Establish scalable, API-first, cloud-native architecture aligned to enterprise standards.

Technology Platform & Solution Ownership

• Ensure reliable, secure, compliant, and scalable technology platform to deliver operational capability across:
• Voice, chat, email, SMS, and digital service channels
• Integrated order capture and exception handling
• Work collaboratively within IT (and business) on integrations across ERP, WMS, TMS, Digital Commerce, Payments, real-time Inventory visibility and enterprise data platforms to drive a seamless customer and agent experience
• Collaborate on Customer Center strategy, design, reliability, and optimization:
• IVR, call routing, telephony platforms
• Order exception management workflows
• Self-service and agent assisted transactions
• Ensure peak-readiness and high availability (99.9%+ uptime) across all platforms.

Delivery & Modernization

• Lead large-scale technology transformation programs including:
• CCaaS implementation & migrations
• CRM modernization
• Workforce forecasting, planning and scheduling solutions
• Autonomous agents and customer experience improvements
• Implement agile engineering practices with outcome-based delivery.
• Establish architecture standards for technology selection, deployment, lifecycle management, and technical governance.
• Support modernization initiatives leveraging:
• Intelligent call routing and speech recognition
• Predictive inventory analytics
• Automated order exception handling

Innovation& Intelligent Automation (AI/ML, Agentic AI, Bots)

• Support adoption of AI, machine learning, and intelligent automation across customer care.
• Support implementation of Agentic AI and autonomous workflow agents to:
• Address and resolve WIMO calls
• Resolve order exceptions
• Automate refunds, replacements, and adjustments
• Proactively manage inventory imbalances
• Assist agents with real-time recommendations and next-best actions
• Collaborate and support conversational AI, chatbots, voice bots, and virtual assistants to increase containment, improve personalization, and reduce cost-to-serve.
• Deploy predictive analytics and ML models for:
• Call volume forecasting
• Order risk scoring
• Inventory demand sensing
• Backorder prevention
• Establish foresight metrics, alerts and early-warning dashboards to anticipate service spikes, fulfillment bottlenecks, delivery and inventory constraints before customer impact.
• Partner with Data & Analytics to operationalize semantic-layer-driven intelligence into customer[1]care systems.

Operational Excellence & Reliability

• Own production support, incident management, and platform stability.
• Reduce incident rates and Mean Time to Resolution (MTTR).
• Ensure resilience, disaster recovery readiness, and business continuity.
• Optimize system performance to handle seasonal and promotional peaks.

Data, Analytics & Automation

• Enable analytics layer to help business improve:
• Call containment
• Forecast accuracy
• Agent productivity
• Customer and Agent experience
• Cost-to-serve
• Establish KPI dashboards measuring both technical and business performance impact.

Leadership & Cross-Functional Collaboration

• Build and lead high-performing engineering, architecture, and operations teams.
• Partner closely with:
• Product Management and Customer Care Operations
• Supply Chain & Fulfillment
• Digital Commerce
• Finance & FP&A
• Security & Compliance
• Influence executive stakeholders and participate in steering committee governance.
• Ensure alignment with enterprise Intake Planning and capital prioritization processes.

Qualifications:

Experience

• 10+ years of progressive senior technology leadership and management of enterprise platforms experience (Sr. Director or VP level).
• eCommerce environments ($1B+ revenue).
• Experience managing global teams (including off-shore development centers) and large technology portfolios.

Technical Expertise

• Deep knowledge of:
• CCaaS platforms (e.g., Dynamics, Genesys, Five9, NICE, Kodex)
• CRM platforms (e.g., Salesforce, Dynamics, Zendesk, ServiceNow)
• Workforce Management Solutions
• IVR and call/chat routing & optimization
• Strong understanding of:
• Cloud-native architecture
• API and microservices design
• Event-driven integration patterns
• Enterprise security and compliance standards

Leadership Competencies

• Strategic thinker with firm grasp on innovation and emerging technologies.
• Clear communicator with strong business acumen.
• Proven ability to influence C-level executives.
• Strong vendor negotiation and ecosystem management skills.
• Data-driven decision-maker with measurable results orientation.
• Exceptional team player with proven servant leadership style.

Education

• Bachelor’s degree in Computer Science, Engineering, Information Technology is required.
• Advanced degree preferred

Immediate jobs open!!! Home Health Aides/STNAs (You can earn up to $18.50 per hour!!). Start now full time, part time, overnights. Companions STNA's and CNA's and HHAs apply. Compassionate people wanted for senior care in a home setting. Get paid to make a difference. Multiple openings, flexible start dates. For appointment call 614-864-9446.

ComForcare Home Care is a non-medical home-care company located in Central Ohio. Our services provided are home making, meal preparation, personal care assistance, and errand services.

ComForcare Home Care is looking for caring and compassionate caregivers, STNA's, and CNA's, to become a part of our team and join our mission of enhancing the lives of aging adults throughout our community. ComForcare Home Care provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care, and compassion.

Job requirements: verifiable work and professional references. Pass a criminal background check. Valid driver's license and auto insurance. Reliable transportation. Excellent communication skills. Are mature, compassionate, caring. Punctual and reliable. Must be able to read, write, speak, English.

Benefits include: competitive starting pay rates. Ongoing training. Referral bonus. Mileage reimbursement. Paid vacation after 1 year of service. Annual reviews.

Call ComForcare 614-864-9446.

Job type: Part-time.

Pay: $14.00 - $18.50 per hour.

COVID-19 considerations: To keep our clients and caregivers safe we provide all PPE and health screenings. We ask for a negative COVID test.

Why Deliver with DoorDash? DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.

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Locum Rheumatology California Prestigious group!Location: 20 min.

north of Los AngelesDuration: June 24 September 6 (locum coverage)Schedule: Monday-Friday 8a-5p 4-5 days per weekScope: Outpatient Rheumatology diagnose/treat autoimmune and musculoskeletal conditionsOffice procedures: joint injections/aspirations, medication injections, and infusion therapyVolume: 12 patients/dayEMR: EpicRequire: BC, CA License/DEA, Clean NPDB, COVIDGroup: 2 MDs, dedicated MA supportReason for coverage: Leave of absence coverageCredentialing: 30 days1099 ContractA+ Malpractice CoverageCompetitive rates, negotiated on your behalf

SMART is actively recruiting for a locum Multiple REMOTE Nuero Radiologists to provide coverage for a client of ours in Ohio.

Coverage is needed Oct 1, 2024, and ongoingQualifications:Active OH License Board Certified Nuero FellowshipJob Summary:overnight neuro assistance 7 day's week, 7p-4a EST, in addition, neuro AND general daytime weekend assistance neededMix of all modalities; 80% neuroER STAT
- 30 min Stroke
- 12 min IP STAT
- 60 min IP Routine
- 2 hours OP STAT
- 90 min OP Routine Volume expectation: 80 RVU's per shiftEMR: Intelrad PACS, FluencyBenefits of Working with SMART:Competitive hourly ratesSMART covers malpractice insurancePaid travel and accommodationsPlease contact Debbie Mollenhauer at Office:3 30- or email to learn more about this opportunity, or to hear about other openings that we may have available.Know someone who would be a good fit for this position? SMART offers up to $2500 for referrals so please share job details with your colleagues and send them our way!

Specialty -Radiology: Diagnostic RadiologistCoverage needs: -Start: As soon as credentialed-End: Ongoing Shifts: -Exact dates: TBD-Shifts are 7 days per week-8 am to 5 pmSetting: -Telehealth Cases: -Volume expectation: 80 RVUs per shift minimum -CT, US, NM, XR, MRIEMR: -RPCE Tech Stack-PowerScribe 4.0Board Certification: -BC Diagnostic RadiologistCredentialing timeline: -60 to 90 days -Emergency privileges availableRequirements: -Active NM license

Wooster, OH, offers physicians the opportunity to practice in a thriving, community-oriented environment with strong healthcare support from institutions like Wooster Community Hospital and the Cleveland Clinic-affiliated facilities.

Doctors can build meaningful relationships and provide high-quality, personalized care.

The city's affordable cost of living, excellent school systems, and vibrant local culture make it an ideal place for families.

Additionally, Wooster's proximity to Cleveland provides access to advanced medical resources and professional development, while allowing physicians to enjoy the charm and work-life balance of a smaller town.

Your CompHealth recruiter will be your advocate assisting you with contract negotiation, including pay, benefits, and incentives with insights into facilities and national market trends.

Contact Zachary Richman .

Hybrid model; 1 week remote and 1 week onsite 12 weeks of PTO Monday through Friday from 8 am
- 5 pm Employed and independent contractor opportunities No call High earning potential; base plus RVUs Negotiable sign-on bonus No noncompete Our services are free for you We help negotiate your salary and contract We coordinate interviews and help with licenses Specialized recruiters match your career preferences Experienced support teams take care of every detail From $650000.00 to $650000.00 annual Ranges shown should be used as an estimate and are affected by many factors including the critical need of the position, your overall experience and qualifications, and other considerations.

Please reach out to your consultant for more information.

Northeast Philly suburb practice is seeking a physician for a mix of nursing home and clinic patients.

There is hospital rounding every fourth weekend for the group's patients as well.

Excellent base salary and production incentive available along with benefits.

Located in Bucks County, PA this practice offers easy access to Philadelphia and a friendly staff to work with.

Up to $300,000 base salary.  Flexible scheduling
- As long as the patients are being seen, the doctor can come in as early or as late as desired   Up to 4 weeks PTO.  The average number of patient encounters is 20-25.  Bonuses for additional patients seen will range from $20,000
- $50,000 annually.  Full benefits included.  The community offers terrific schools and easy access to all the amenities of Philadelphia