Jobs in Potomac Mills, VA

As a Customer Service Specialist, you will be the trusted partner our Members rely on. You’ll research and resolve member inquiries regarding existing policies through multiple channels—including phone, e-mail, mail, and in person—while providing timely, professional, and empathetic support. With each interaction, you will demonstrate Navy Mutual’s unwavering commitment: to protect those who defend us.

You will also document all interactions and insights in our CRM system, ensuring accuracy, transparency, and opportunities for continuous service improvement.

Key Responsibilities

• Deliver exceptional customer service by accurately addressing inquiries across phone, email, mail, and in-person channels.
• Efficiently navigate multiple systems—including Outlook, CRM/Salesforce, policy administration platforms, imaging systems, call center tools, calculators, and illustration systems—to resolve member needs.
• Maintain strong working knowledge of the full life cycle of Life and Annuity products, such as Billing & Collections, Distributions, and In-force processes.
• Counsel and assist Members with policies at risk of lapse or termination; oversee reinstatements and handle all contract-related activities and in-force illustrations.
• Proactively reach out regarding address changes, billing matters, and statement notices.
• Educate Members and their families on military benefits and Navy Mutual products; refer potential sales opportunities to appropriate representatives.
• Represent Navy Mutual with professionalism and empathy, ensuring every Member feels valued, informed, and supported.

Qualifications

• Bachelor’s degree and/or 3–5 years of call center and customer service experience.
• Life insurance expertise preferred.
• Strong understanding of call center operations, processes, and tools—including CRM and multi-queue phone systems.
• Exceptional attention to detail; committed to accuracy and high-quality service.
• Independent thinker and problem-solver with the ability to juggle multiple inquiries and adapt to changing needs.
• Professional, composed, and customer-focused—even under pressure.
• Self-directed, motivated, and driven to go the extra mile to support Members and Navy Mutual’s mission.

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, and a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.

All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values.

We specialize in the management of Four- and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.

POSITION OBJECTIVE

The Senior Food & Beverage Manager is responsible for overseeing food and beverage dining outlets within the hotel. This role ensures the highest level of guest satisfaction and luxury service standards.

ESSENTIAL JOB FUNCTIONS

• Supervise and manage F&B outlets and operations ensuring quality, service and luxury standards.
• Monitor and ensure availability of staffing levels, supplies, and equipment are up to standard for both guest and service professional’s safety.
• Support and lead additional F&B Managers and F&B service teams in delivering exceptional guest service.
• Ensures a “positive atmosphere” in all outlets including making contact with guests and Service Professionals throughout each shift
• Ensure coverage and monitor scheduling and making necessary adjustments in the best interest of the company or under the leadership of the Director of F&B.
• Create scheduling, be ready to represent the department in payroll meeting
• Attend and lead all pre-shift lineups and conduct ongoing training to ensure that service professionals continue to improve their performance, knowledge of product offerings throughout the hotel and other departments
• Must be familiar with demonstrate knowledge of all products and menu items
• Meets and greets guests in the outlets and to oversee the open table guest profile system
• Maintains clean and organized storage areas, service stations, and dining room
• Handle guest feedback by offering alternatives and solutions to ensure guest satisfaction as the ultimate priority in a timely manner
• Ensures that the outlet maintains the integrity of a responsible vendor of alcohol
• Constantly monitor inventory items to ensure proper tracking and accountability for those items. Oversee the month end inventory as it relates to the outlet
• Ability to multitask and handle high demands of stress and workloads at any given time
• Recommend and oversee the roll out of any new standards set by the hotel or Director of Food and Beverage
• Foster a healthy and working relationship with the back of house while maintaining a high standard for quality of food and presentation
• Responsible for the organization and cleanliness of all the F & B areas
• Work with the Director of Food and Beverage on activations, programing for the outlets
• Collaborate with the Marketing department and build activations on the platforms
• POS programing
• Respond to guests’ disputes on a timely manner
• Ordering and restocking of products

EDUCATION/EXPERIENCE

• Strong knowledge of fine dining, wine & spirits and hotel operations
• Must be 18 years of age or older.
• High school diploma or general education degree (GED) required.
• Previous restaurant management or supervisory experience
• Luxury hospitality experience preferred.
• Union experience preferred.
• Must be available to work weekends and holidays

REQUIREMENTS

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to stand; walk’ use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear.
• The employee must be able to lift and move up to 25 pounds.
• The employee must be able to see differences in widths and length of lines such as those on graphs.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.
• Ability to work both indoors and outdoors based on business demands
• Works on special projects and contributes ideas to the growth of the department.
• Walking and standing are required for most of the workday and possibly for 8 hours or more. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Must be able to read, write and converse in English
• Must be able to lead groups of people in variety of activities
• Must be able to work alone with no supervision

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

To apply, please send resume and cover letter, including salary requirements, to , and indicate “Operations & Engagement Coordinator” in the subject line. Applicants not indicating specific salary requirements for the role will not be considered. 

*****MUST send emails to ****

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Position Description:

The Operations & Engagement Coordinator provides support for a boutique health policy consulting firm, with an emphasis on providing policy, business strategy, and engagement solutions to clients including some of the country’s top health plans, provider organizations, industry coalitions, and innovators. The Operations & Engagement Coordinator will specifically support daily one of the firms’ partner clients, the National Partnership for Healthcare and Hospice Innovation (NPHI), the national organization representing not-for-profit hospice programs across the nation supports. The Operations & Engagement Coordinator directly supports NPHI’s senior leadership team and other leaders as directed. The ability to multitask, stay organized and thrive in a fast-paced work environment are core requirements of the position. This position is full-time and reports to the NPHI Vice President of Member Engagement & Programs. The NPHI office is located in Washington, D.C., and the position can be primarily remote with approval and strong results. The role includes occasional travel.

Compensation:

$60,000 - $65,000 (annual base salary). Final compensation will be commensurate with education and experience. We offer a flexible work environment and competitive benefits package, including health insurance, paid time off, and retirement options.

Key responsibilities:

·       Manage complex calendars and priorities; anticipate needs, sequence meetings

·       Coordinate multi-party meetings (internal/external): schedule & confirm

·       Produce key logistics for member collaboratives, workgroups, and special events (agenda templates, timelines, briefing packets, minutes)

·       Track action items and follow-ups to closure; maintain clean documentation and version control

·       Maintain member rosters, distribution lists, and simple status trackers; produce clean summaries and engagement updates

·       Maintain organized digital files and shared drives; uphold confidentiality and standard process

·       Maintain member database across various platforms; follow up with members in a timely, professional manner

·       Use Outlook/Zoom and Microsoft 365/Google Workspace; create/update concise standard operating procedures and checklists for recurring processes (meeting production, materials prep, invite management)

·       Execute short, well-scoped projects for leaders and colleagues; surface risks early and propose practical solutions

·       As needed coverage of phones and mail

·       Make travel arrangements, including booking flights and making hotel reservations.

·       Support membership management, including updating member rosters, confidentiality agreements, and member tracking

·       Create membership engagement annual reports

·       Manage tasks related to the NPHI Innovation Lab, Education, Annual Summit and other related meetings including support for special projects, as assigned

·       Other duties as assigned

Required Qualifications:

·       Bachelor’s degree and 2-3+ years of executive support, program coordination, or operations experience (association, health policy, healthcare, nonprofit, or consulting preferred).

·       Advanced proficiency with Outlook, Word, PowerPoint, Excel, and Zoom; strong document hygiene and version control.

·       Excellent writing, proofing, and interpersonal communication skills; demonstrated discretion with sensitive information.

·       Proven meeting production skills: agenda templating (with Staff Liaison partnership), materials prep, notetaking, and follow-through.

·       Ability to work on-site as needed and support occasional in-person meetings/events.

·       Strong organization and planning skills

·       Very detail oriented

·       Self-managed to use initiative and time management to prioritize work and deliver results.

·       Ability to properly handle confidential and sensitive matters in person, over the phone and in writing.

·       Strong interpersonal and relationship-building skills.

·       Excellent organizational skills with the ability to multi-task and prioritize tight deadlines.

·       Professional demeanor and presence including the ability to handle confidential information. 

·       Must have a desire to work in a fast-paced, dynamic environment and to meet the needs of multiple demands as they arise.

Preferred Qualifications:

·       Experience supporting senior leaders and coordinating committees/boards.

·       Event production (virtual and in-person) and coordination with external partners.

About National Partnership for Healthcare and Hospice Innovation:

NPHI is a collaborative of 100+ not-for-profit, community-integrated hospice and palliative care providers dedicated to ensuring patients and their families have access to care that reflects their individual goals, values, and preferences. Representing providers from 35 states and the District of Columbia, NPHI and its members help design more innovative and effective models of care, advocate for comprehensive and community-integrated care customized to meet each person's unique needs, and build collaboration between national thought leaders, decision-makers, and other healthcare stakeholders to improve hospice care. Healthsperien holds the management contract for NPHI, and the organization operates under the Healthsperien umbrella of partnership clients.

About Healthsperien:

Healthsperien, LLC is a Washington, D.C.-based policy, research, and health care consulting firm focused on strategic, regulatory, legislative and implementation issues. With our D.C. team, we operate at the intersection of public policy, business, analytics, and strategic relationships and coalition engagement. We bring a “system” perspective to our work and specialize in payment and delivery models, regulatory issues facing Medicare, Medicaid and commercial payers, and emerging trends in value-based payment. Healthsperien works with an array of Fortune 500, community-based, and national, not-for-profit organizations. Our clients include health plans and care providers, stakeholder coalitions, organizations focused on payment and delivery reform, and others interested in more effective use of technology and data and analytics.  

• Lead program management efforts, coordinating between cross-functional teams to ensure project success.
• Manage project schedules, identifying risks, and developing mitigation strategies to ensure on-time delivery.
• Facilitate communication across internal teams and stakeholders to align project objectives and expectations.
• Drive continuous process improvements and best practices in program and product management.
• Contribute to the development and optimization of networking products, ensuring they meet customer needs and business goals.

• Strong project management knowledge and skills
• Solid understanding of networking fundamentals
• Proven ability to navigate project ambiguities and deliver results

• Experience in data center operations, DWDM/Backbone networking, and a basic understanding of data analysis, software, or AI is preferred but not mandatory.