Banking and Financial Services Jobs in Portsmouth New Hampshire

Description

Starting Salary: $25 / hour and up

Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

What you'll do

Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you're a "people person" who enjoys building positive relationships with customers, then this is the job for you!

Using your strong communication and problem-solving skills — along with your broad range of financial knowledge — you'll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.

You'll get to know customers' personal financial goals and recommend tailored solutions to help achieve them — like planning for the future, buying a home or opening a new credit card. You'll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You'll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You'll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

What you'll get

• Meaningful work & relationships – You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community – Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
• Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

• High School degree or GED required
• 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
• Ability to effectively ask questions and identify needs to improve the customer relationship
• Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
• Demonstrated skills in using digital technology to support the delivery of business goals
• Aptitude to problem solve and provide solutions to customer issues
• Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
• Self-motivated, confident and ability to multitask effectively
• Ability to work branch hours, which can include weekends and evenings
• Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.

Preferred skills/experience

• 1 year cash handling experience

Hours and Work Schedule

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings
• Pay Transparency
• The salary range for this position is $25.92 - $28.18 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

  Equal Employment Opportunity

  Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

  Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

  Background Check

  Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

We are looking for remote participants to review financial advice related to budgeting, saving money, and improving spending habits.

In this role you will explore different strategies people use to manage their finances and identify which ideas are the most helpful in real life.

Tasks include reviewing simple financial tips, evaluating money-saving strategies, and providing feedback on budgeting approaches.

The role is remote and open to anyone with an interest in personal finance or household budgeting.

Company Overview:

Steward Partners Global Advisory is an employee-owned, full-service leading independent private financial services firm, with professionals delivering multifaceted financial solutions and platinum level service to our client’s and their families.

Steward Partners Global Advisory caters to family, institutional and multigenerational investors delivering comprehensive wealth planning and investment strategy implementation, professional asset management services, private banking, institutional consulting, international advisory and business solutions. We pride ourselves on delivering platinum level client service with an unwavering commitment to excellence.

POSITION OVERVIEW:

The Relationship Manager is a client facing role responsible for supporting a team of Financial Advisors by independently analyzing client portfolios and using discretion and independent judgment to develop solutions and strategies for clients. In addition, the role serves as the lead team administrator responsible for directing the administrative and operational functions, client service model and business initiatives of the team. The Relationship Manager can solicit business on behalf of the Financial Advisor.

The Relationship Manager has primary duties which include those directly related to management or general business operations, and the exercise of discretion and independent judgment on matters of significance. Duties of the Relationship Manager include but are not limited to:

JOB DUTIES & RESPONSIBILITIES:

Relationship Management & Client Development

• Independently develop, and lead others in, the client service model including a standard of client care that aligns with the team’s overall operation, philosophy and strategic business goals
• Independently develop procedures for solving client concerns (logistical, administrative, etc.) and follow through on resolution of client service projects and operational issues
• Lead team to establish and cultivate relationships with new clients and existing clients
• Assume ownership of escalated and complex client concerns through research, leveraging resources and relationships and then, using independent judgment and discretion, determine the appropriate actions/resolutions required including assessing and determining potential risks to the Firm
• Independently develop, implement and communicate new team procedures, products and portfolio enhancements to clients
• Serve as the lead subject matter expert, exercising discretion and independent judgment on a wide variety of different client service, logistical, operational, and administrative topics
• Partner with the Advisor in developing business plans and marketing strategies including independently identifying and targeting prospective clients and/or creating or planning the content of seminars
• Cultivate and develop relationships with Raymond James teams and departments
• Perform administrative duties that directly guide and assist Financial Advisors in daily operation or business practices, including direct business operational functions which include onboarding new client accounts, collecting required documentation and client information, processing of client requests, resolving client inquiries, and making sure key client information and documentation is up to date
• Independently delegate and allocate work among a team of two or more full-time employees
• Maintain team oversight responsibilities through training team members, determining group workflow and offering input on staff performance

Portfolio Research & Design (on behalf of Financial Advisor/Team):

• Independently develop portfolios and strategies along with being responsible for implementation strategy
• Independently review and develop recommendations for the FA/Team as to the appropriate benchmarks for the current asset allocation
• Provide and maintain written justification for the changes that we have made to model portfolio
• Analyze and use discretion to recommend replacements for ETFs, mutual funds and alternative investments
• Analyze annuity holdings and use discretion to make appropriate changes if necessary, to the underlying positions
• Build prospect portfolio proposals and create portfolio recommendations
• Prepare portfolio reviews, participate in client meetings with Financial Advisor to discuss investment strategy options

Financial Planning

• Use Goal Planning & Monitoring (GPM) to analyze the financial situation of clients and prospects in order to identify potential gaps and risks in their current planning strategies, taking into account investment goals and limitations
• Engage clients in detailed and sophisticated discovery to uncover additional opportunities to deepen the client relationship and acquire new assets
• Based on GPM analysis, design and present strategic wealth planning recommendations to clients and prospects on behalf of the Financial Advisor/Team exercising discretion to make updates as necessary
• Educate clients and prospects on different financial planning investment strategies, guidelines, and regulations
• Discover potential investment opportunities related to the client’s planning process
• Use discretion to determine the appropriate products and services to provide guidance on to clients
• Provide clients with market and stock research assistance

SKILLS, EXPERIENCE & QUALIFICATIONS

• Bachelor’s Degree in Business or in related field is preferred
• Minimum of 10 years of work experience in a field relevant to the position
• Active FINRA Series 7, 63 and 65
• Accredited Asset Management Specialist (AAMS) or Certified Financial Planner (CFP) preferred
• Life and health licenses as required
• Highly detail-oriented with superior organizational skills and ability to prioritize tasks
• Follow-up to ensure resolution and completion of tasks
• Team player with the ability to collaborate with others
• Effective written and verbal communications skills
• Excellent analytical, problem solving and critical thinking
• Independent self-starter who can manage multiple activities to defined deadlines
• Highly skilled in Microsoft Excel, PowerPoint, and Word

Reports To:

Market Business Director