Jobs in Pompton Plains, NJ
390 positions found — Page 20
With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.
Job Overview
The Senior Product Manager, Cardiac Assist (SPM-CA) reports to the Global Group Marketing Manager and plays a pivotal role in driving financial success of the assigned segments and regions. This position is directly accountable for developing and executing marketing strategies and business plans that deliver sales and profit objectives for the Cardiac Assist portfolio. The SPM-CA actively leads cross-functional initiatives to maximize cross-selling, generate new business opportunities, and ensure achievement of annual order intake, net sales, and gross profit targets. By collaborating closely with cross-functional business partners and executive leadership, this role ensures commercial strategies are developed and executed effectively and all sales and service functions are fully aligned to meet and exceed the Company's financial goals.
Job Responsibilities and Essential Duties
- Responsible for the segment strategy.
- Responsible for the commercialization of new and existing products within their respective portfolio as well as any third party products related to the specific product line.
- In close cooperation with commercialization activities, enable sales and align local marketing strategies with global commercial operations and business area defined strategy.
- Monitor competitors and market activities and prepare adequate analysis and reports and prepare the market view.
- Monitor, analyze and evaluate market trends and competitor's activities to identify market opportunities in cooperation with the related product line referents.
- Adjust the marketing strategy and plans to meet changing market and competitive conditions.
- Enable, support and maximize sales functions to grow market share in selecting potential customers of the assigned business and respective product area, which includes supporting the Inside Sales Team.
- Support sales functions through customer visits - including product and business presentations to current and target customers.
- Collaborate with commercialization function to share voice of customer (VOC) feedback and report/inform market requirements, important trends and competitive information.
- Support sales and distributors at customer meetings, exhibitions, seminars, and conferences. Including: product support, trials, demonstrations, and presentations.
- Per assigned product category and region, analyze sales volumes to identify initiatives to enhance sales capacity and sales effectiveness via sales tools, improved training content, as well as specific initiatives such as promotional campaigns, Group Purchasing Organization (GPO) group buys/promotions, and special payment incentive for fast sales (SPIFFS) programs.
- Sales and operating forecast for assigned segment, product line and region.
- Develop, manage and update market plans and market status for each assigned segment, product category and region.
- Assist in relevant initiatives to deploy specific marketing and training activities.
- Coordinate projects with after sales and be responsible for the project brief handover from the markets.
- Develop, manage and create market plans for each assigned strategic partnerships
- Support Corporate Accounts and Sales on the assigned product line strategy for GPO/IDN and Strategic Accounts. Define RFP segment strategy, attending business reviews
- Map and network with experts within the industry, GPO/IDN Advisory boards
- Mentoring and guiding lesser tenured Product Managers
Minimum Requirements
- Bachelor Degree in Business or relevant field, or an equivalent combination of education and work experience.
- A minimum of 12 years' experience in the medical device industry, which includes marketing management in the assigned product line.
- Solid background and experience in the relevant business in the US market.
Required Knowledge, Skills and Abilities
- Developed ability to present and sell products and services in the business to business area.
- Exceptional verbal and written skills - Communicate technical information/details to end customers/sales companies in a straightforward and understandable way.
- Must be able to communicate benefits of Getinge capacity being a total solution provider (for instance: products and services benefits to end customers.)
- Experience in product management in medical device capital equipment and service products.
- Strong business acumen - Implement and follow through on sales and marketing strategies in the selected product category and regions.
- Ability to influence, and communicate to and with people at all levels in an organization.
- Proven organizational skills and result oriented.
- Proficient with Microsoft Office applications; familiarity with information technology concepts, integrated business systems and Windows operating system.
This is a job that can be worked remotely
Estimated travel up to 30%
Pay Rate: $175,000 - $195,000 + bonus targeted at 25% (depending on overall company performance)
#LI-BS1
About us
With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.
Benefits at Getinge:
At Getinge, we offer a comprehensive benefits package, which includes:
- Health, Dental, and Vision insurance benefits
- 401k plan with company match
- Paid Time Off
- Wellness initiative & Health Assistance Resources
- Life Insurance
- Short and Long Term Disability Benefits
- Health and Dependent Care Flexible Spending Accounts
- Commuter Benefits
- Parental and Caregiver Leave
- Tuition Reimbursement
Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.
Position Summary
The Quality Control Technician II performs acceptance testing and inspection activities on in-process and finished goods to ensure products meet established requirements. This role is responsible for executing testing and inspection tasks accurately, documenting results in a timely manner, and supporting quality system compliance in a regulated manufacturing environment.
The position is onsite 5 days a week. This is a first shift position with hours from 6am-2:30pm. There may be a possibility for overtime via extended hours or weekends.
Job Responsibilities and Essential Duties
- Perform functional acceptance testing, destructive, non-desand inspections on products assembled on the manufacturing floorin accordance withapproved procedures and test methods.
- Perform destructive and non-destructive testing on in-process and finished goods (e.g., Visual Inspection, Seal Width, Length, Water Entry Pressure, Instron Testing, Radial Burst, Borescope, Spectrophotometry).
- Conductindependentreview of Shop Floor Paperwork (SFP) to verify completeness and accuracy prior to product release or further processing.
- Identifyand subject non-conforming materials to the NCMR processin accordance withestablished quality procedures.
- Ensure all testing is performed according to established procedures, protocols, quality standards, and regulatory requirements.
- Read,comprehend, and follow job instructions, procedures, protocols, and work-related documents, including verbal and written directions.
- Train Inspectors on acceptance testing methods, applicable procedures, and newly implemented policies, as assigned.
- Assess daily priorities and adjustownwork schedule as needed to support operational requirements.
- Performadditionalduties as assigned; responsibilities listed are not exhaustive.
Minimum Requirements
- High school diploma or equivalent required;Associate orBachelor'sdegree in science, Math, Business, ora relatedfield preferred.
- Minimum of 2 yearsof experience in a quality function or regulated environment, or a bachelor's degree or Certified Quality Technician (CQT) certification.
- Experience in an FDA-regulated environment preferred; medical device experience strongly preferred.
Required Knowledge, Skills and Abilities
- Ability to perform functional testing, inspections, and basic measurements accurately.
- Prior Instron testing experience or prior training in one of the following Instron operator courses-Series IX, Merlin, or Blue Hill-is preferred.
- Competence in reviewing documentation for completeness and compliance.
- Ability to perform basic math across multiple units of measure.
- Ability to use electronic quality systems and databases (e.g., SAP) for data entry and record maintenance.
- Strong attention to detail and commitment to data integrity.
- Effective verbal and written communication skills.
- Ability to work collaboratively in a team environment.
- Demonstrated flexibility and willingness to learn new tasks and procedures.
- Ability to work independently, manage multiple priorities, and adapt to changing workflows.
- Proficiencywith Microsoft Office Products or equivalent software applications.
Internal and External Contacts/Relationships
- Works cross-functionally with internal teams and external stakeholders, as required, to support quality activities.
Environmental/Safety/Physical Work Conditions
- Ability tolift upto 40 pounds occasionally and handle materials, test fixtures, and equipment.
- Ensures environmental consciousness and safe practices areexhibitedin decisions
- Use of computer and telephone equipment and other related office accessories/devices to complete assignments
- May work extended hours during peak business cycles
- Must be able to perform repetitive motions, including frequent use of hands, wrists, and fingers for sample preparation, testing, and instrument operation.
- Must be able to remain in a stationary or standing position for extended periods during testing.
- Close visual acuity required for sample preparation, reading measurements, and data verification.
- Must follow all safety and environmental requirements of the QC laboratory environment
The base salary for this position is a minimum of $27/hour and a maximum of $29/hour plus overtime
#LI-JF1
About us
With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.
Benefits at Getinge:
At Getinge, we offer a comprehensive benefits package, which includes:
- Health, Dental, and Vision insurance benefits
- 401k plan with company match
- Paid Time Off
- Wellness initiative & Health Assistance Resources
- Life Insurance
- Short and Long Term Disability Benefits
- Health and Dependent Care Flexible Spending Accounts
- Commuter Benefits
- Parental and Caregiver Leave
- Tuition Reimbursement
Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.
Job Overview:
This position performs installation, maintenance, and repairs of computer driven electro-mechanical production equipment, ensuring that all related quality documentation is executed, while reviewing maintenance procedures for effectiveness.
Job Responsibilities and Essential Duties:
* Maintenance and repair of computer driven electro-mechanical manufacturing equipment in support of medical device production.
o Computer driven systems include proportional-integral-derivative (PID) operating controllers, programmable logic controllers (PLCs), and Human Machine Interface (HMI) automation.
o Sub-systems and components include electric drives, motors, electrical wiring, hydraulics, pneumatics, electrical panels, relays, printed circuit board circuitry, vacuum, and compressed air.
* Respond to emergency repair requests through troubleshooting, diagnosis, resumption of operation, and electronic documentation.
* Execute preventative/scheduled maintenance including planning of materials, parts, training, and other requirements to ensure work is executed in an efficient and timely manner.
* Document all work planned and performed in the computerized maintenance management system.
* Evaluate operation of equipment and instruments to conduct on-line adjustments. * Evaluate, quote, and order necessary replacement equipment, tools, and fixtures. * May develop or revise documents and procedures.
* Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
Minimum Requirements :
* A high school diploma or equivalent is required. An associate degree or equivalent years of experience in Engineering, Science or related technical field is preferred
* 1-3 years of technician experience in a manufacturing environment is required; experience working in medical device manufacturing or other FDA regulated industry preferred.
Required Knowledge, Skills, and Abilities :
* Ability to read wiring diagrams, schematics, and plumbing diagrams to expertly troubleshoot electro-mechanical equipment, electric drives, motors, basic wiring, hydraulics, and pneumatics is required.
* Working knowledge of flow controls, valve selection, and pressure regulation.
* Must demonstrate effective verbal and written communication skills.
* Must be well organized and demonstrate the ability to work independently and manage multiple tasks and priorities.
* Must be flexible and demonstrate the ability to take initiative.
* Working knowledge of equipment powered by 120, 208/230, and 480VAC electrical voltage is required.
* Experience with PLC/HMI and MS-DOS programming languages is preferred.
* Proficiency with Microsoft Office products such as Word and Excel or equivalent software applications is preferred.
The pay for this role is a minimum of $25 per hour ($52k/yr) and a maximum of $33 per hour ($68,640/yr).
About us
With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.
Benefits at Getinge:
At Getinge, we offer a comprehensive benefits package, which includes:
- Health, Dental, and Vision insurance benefits
- 401k plan with company match
- Paid Time Off
- Wellness initiative & Health Assistance Resources
- Life Insurance
- Short and Long Term Disability Benefits
- Health and Dependent Care Flexible Spending Accounts
- Commuter Benefits
- Parental and Caregiver Leave
- Tuition Reimbursement
Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.
Job Overview
The Complaint Engineer I conducts complaint investigations to identify causes of reported product defects. The role analyzes complaint data to detect undesirable trends and performs escalation request to drive effective corrective actions. It collaborates crossfunctionally to support timely resolution of product issues and support corrective and preventive actions.
Job Responsibilities and Essential Duties
- Perform complaint investigations to determine potential cause(s). This includes evaluating field-reported information, reviewing applicable risk assessments, instructions for use (IFU), trend data, and other relevant documentation. The primary goal is to determine possible failure mechanisms and contributing factors related to the reported issue
- Initiate, own and support Corrective and/or Preventive Actions
- Perform daily, weekly, monthly data analysis of complaints to identify adverse trends
- This is not an inclusive list of job responsibilities
Required Knowledge, Skills and Abilities
- Bachelor's degree in biomedical engineering, Mechanical Engineering, Electrical Engineering, or related technical discipline.
- Minimum of 1 year experience in complaint handling and complaint investigations for medical devices.
- General understanding of Good Manufacturing Practices, good Documentation Practices FDA regulations, and ISO requirements.
- Experience with Complaint, Corrective and Preventive Actions, Field Actions processes.
- Experienced with handling Biohazard materials.
- Experience with laboratory work in the medical devices industry.
- Proficient in Microsoft Office Suite (Power Bi, Excel, Word, Outlook)
- Excellent written and verbal communication skills.
- Strong problem-solving skills and a passion for investigation and root cause analysis
- Strong interpersonal skills.
- Good organizational skills. Must be able to adhere to timelines.
- Basic understanding of statistical analysis.
- Basic understanding of quality systems
The base salary for the position is a minimum salary of 85,000 and a maximum of 90,000, plus 8% Annual Bonus
About us
With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.
Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.
Job Overview
To support CS Manufacturing and support the manufacturing engineering department.
Job Responsibilities and Essential Duties
- Observes and complies with all safety rules and regulations. This includes QSR and ISO Standards.
- Participates in Material Review Boards (MRB) Decision process.
- Identifies and implements corrective actions for manufacturing related issues.
- Performs equipment setup and corrective, preventative and calibration maintenance as necessary.
- Installs and validates equipment and processes in the production area to improve yield and/or reduce cycle time following the established validation procedure.
- Evaluate operating data to conduct on-line adjustments to products, instruments, or equipment. May develop or revise documents and procedures.
- Certifies manufacturing associates in the production processes.
- Evaluates and orders necessary equipment, tools, and fixtures.
Minimum Requirements
- A high school diploma or equivalent is required. Associate Degree in Engineering, Science or related technical field is preferred.
- One to three years of technician experience in a manufacturing environment is required; Experience working in medical device manufacturing or other FDA regulated industry would be ideal.
Required Knowledge, Skills, and Abilities
- Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
- Must demonstrate effective verbal and written communication skills.
- Must be well organized and demonstrate the ability to work independently and manage multiple tasks and priorities. Must be flexible and demonstrate the ability to take initiative.
- Proficiency with Microsoft Office products such as Word and Excel or equivalent software applications is preferred.
The compensation range for this position is between $26-$31 per hour depending on experience and location.
#LI-MV1
About us
With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.
Benefits at Getinge:
At Getinge, we offer a comprehensive benefits package, which includes:
- Health, Dental, and Vision insurance benefits
- 401k plan with company match
- Paid Time Off
- Wellness initiative & Health Assistance Resources
- Life Insurance
- Short and Long Term Disability Benefits
- Health and Dependent Care Flexible Spending Accounts
- Commuter Benefits
- Parental and Caregiver Leave
- Tuition Reimbursement
Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.
Job Overview
Responsible for testing and calibration of assembled instruments and performing trouble shooting tasks to component level. Contribute to operation of manufacturing cell and assure compliance with GMP, ISO, ESD and other regulatory requirements.
Job Responsibilities and Essential Duties
- Perform all requirements of an Electronic Technician
- Assist in the development of test methods and procedures
- Identify Design/Manufacturing problems
- Perform troubleshooting tasks to the component level
- Train Electronic Technician and Electronic Technician II
- Ability to use soldering tools to perform basic repairs on surface mount and thru hole components on PCBs
- Full understanding of cell operation, including but not limited to, product assembly, issuing and voiding documentation, material control procedures and control of defective materials
- Ability to implement ECRs and DCNs as required
- Ability to perform tasks with little or no supervision
- Determine if assemblies meet all operational and quality specifications
- High degree of latitude in decision making
Minimum Requirements
- AssociateorTechnicaldegreeinElectronics or electronic certification
- 2-3 years' experience in a Manufacturing/Operations Environment
- Must have basic computer skills to operate automated test equipment and or/electronic data gathering
Required Knowledge, Skills, and Abilities
- Minimum two (2) years of demonstrated trouble shooting experience
- Proven application of electronics and electrical therapy
- For new hires, demonstrated ability in previous work environment(s) to meet job description
- Ability to interpret and use schematics, layouts, and other technical documents
- Understanding of and ability to use all types of basic test equipment, hand tools and measurement equipment.
- Ability to accurately follow written and verbal directions
The compensation range for this position is between $26.00 - $29.00 per hour, depending on experience and location
About us
With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.
Benefits at Getinge:
At Getinge, we offer a comprehensive benefits package, which includes:
- Health, Dental, and Vision insurance benefits
- 401k plan with company match
- Paid Time Off
- Wellness initiative & Health Assistance Resources
- Life Insurance
- Short and Long Term Disability Benefits
Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
Do you want to become a surrogate? We are now offering a sign on bonus to all qualified and matched surrogates that sign contracts. The first step is to fill out our surrogate application. A fertility specialist will contact you to continue the process. For intended parents interested in surrogacy to start or grow their families please contact us today. The surrogacy process is complex, but we will be with you every step of the way. Call today to get started.
Women who may have the ability to produce eggs but are unable to use their uterus or do not have a uterus, may consider a surrogate. A donated egg may also be used with the surrogate in the event a woman cannot produce her own eggs or her uterus is not intact or insufficient to carry a pregnancy. In either case, the husband's sperm, if viable, may be used.
Using an egg donor unrelated to the surrogate carrier eliminates any biological tie. The egg of the surrogate is never used as part of the assisted reproduction process, so that a surrogate is never in the position of delivering her own biological child.
The basic requirements of a woman to serve as a surrogate are:
- Emotionally stable
- Responsible
- In good physical health
- Non-smoker
- Has had at least one successful pregnancy
- Is capable of carrying a child to full term
A woman is not required to fall within a particular age range to serve as a surrogate, but most intended parents prefer a surrogate under the age of 40. For more information on surrogacy please see the documents on the left side of this page.
In Texas, there is a judicial process for validating the Gestational Contract (the contract between the intended parents and the surrogate). Included within the various requirements for having a Gestational Contract validated by a Texas court is that the intended parents must be married and the surrogate must have previously carried a child to term. Additionally, there are residency requirements that apply to either the surrogate or the intended parents, but not both.
Compensation for a surrogate services generally starts in the range of $35,000 - $40,000, for base compensation with over all fees up to 70k, in many cases. The amount of compensation is dependent upon a variety of factors, including, but not limited to, whether the surrogate carries twins, what procedures a surrogate is required to undergo and whether the delivery is vaginally or by cesarean section.
The Warehouse Manager works alongside the warehouse team, providing leadership, guidance, and operational support to ensure maximum productivity and efficiency. This role is responsible for overseeing daily receiving and warehouse operations, maintaining inventory accuracy, reinforcing safety standards, and ensuring compliance with food safety and quality regulations. The Warehouse Manager partners closely with the Warehouse and Receiving Managers as well as cross-functional departments to maintain smooth and compliant warehouse operations.
Warehouse Operations
- Lead and manage daily warehouse shift operations including receiving, staging, transfers, loading/unloading, and shipping.
- Oversee the receiving crew and warehouse staff during shift operations to ensure productivity and workflow efficiency.
- Ensure inventory accuracy and system transaction integrity within warehouse systems.
- Complete required documentation and ensure inventory records are properly maintained.
- Monitor labor allocation and operational performance to meet company standards.
- Conduct cycle counts and oversee investigations of inventory discrepancies.
- Oversee the order fulfillment process to meet customer and company requirements.
- Communicate operational updates and key information to staff and management via email, phone, and in person.
Team Leadership & Development
- Provide daily leadership, coaching, and support to warehouse staff.
- Manage team performance and hold employees accountable for productivity, attendance, and adherence to procedures.
- Train, coach, and develop warehouse team members.
- Participate in onboarding and track training progress for new employees.
Safety, Quality & Compliance
- Reinforce safety as a core value and ensure all safety policies and procedures are followed.
- Adhere to and enforce GMP, HACCP, SQF, and food safety/quality standards.
- Ensure warehouse staff follows all company, quality, and governmental processes and procedures.
- Report any conditions or practices that may affect employee safety or food safety/quality.
- Participate in safety meetings and required trainings.
- Ensure proper PPE is worn including hair nets, face masks, and lab coats.
Process Improvement & Audits
- Perform internal audits and support external audit readiness.
- Create and implement warehouse processes and procedures.
- Follow up on and close preventive and corrective action requests.
- Support continuous improvement initiatives within warehouse operations.
- Escalate operational risks and recommend corrective actions when necessary.
Warehouse Maintenance & Equipment
- Maintain warehouse sanitation and housekeeping standards.
- Manage and document the Monthly Cleaning Schedule (MCS).
- Ensure P.I.T. equipment checklists are completed and submitted monthly.
- Oversee proper operation of warehouse equipment including forklifts and pallet jacks.
Requirements
- High school diploma or GED required.
- 3–5 years of warehouse experience, preferably within a CPG or food manufacturing environment.
- 1–3 years of leadership or management experience with 15+ direct reports.
- Strong communication and interpersonal skills with the ability to collaborate cross-functionally.
- Experience with WMS and ERP systems.
- Ability to operate sit-down and stand-up forklifts and rider pallet jacks.
- Proficiency in Microsoft Office (Excel, Word, etc.).
- Ability to read and interpret safety rules, procedure manuals, and operational documents.
- Ability to work both independently and within a team environment.
- Bilingual (English/Spanish) preferred.
Physical Requirements & Work Environment
- Ability to occasionally lift up to 50 pounds.
- Frequent standing, walking, sitting, and repetitive hand movement.
- Occasional bending and stooping.
- Exposure to varying temperature and humidity conditions within a warehouse environment.
Benefits& Compensation
Competitive salary with performance-based bonus opportunities
Health, dental, and vision insurance
401(k) retirement plan
Company-paid life insurance
Paid parental leave (including paternity leave)
Paid time off and company holidays
Career growth and advancement opportunities
Comprehensive benefits package designed to support employees and their families
The Customer Service Supervisor is responsible for supervising the service department employees and processes at assigned branch locations, this includes responsibility for executing standard processes to provide a seamless customer experience through the service coordination function. This role will hold responsibility for exercising independent judgment in the direct supervision of Service Technicians and Customer Service Representatives. Is responsible for influencing customer satisfaction with service by continuously improving branch efforts of service lead-time, first time completion rate, average days to complete service, and service CES metrics. Is the primary expert used in resolving escalated field service concerns and in proactive education and training for both customers and the internal team members. Has heavy contact with customers, contractors, installers, vendors, sales reps, and all other internal departments in the coordination of service activities. Responsible for assisting in the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth. This is an onsite position that works at the Parsippany NJ office Monday - Friday.
The targeted pay range for this role is $75,000 - $90,000. The total compensation package for this position also includes applicable incentive compensation, such as an annual bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data. As a member of the Pella Family of Brands, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan with company match, tuition assistance, 9 paid holidays, 20 paid vacation days, and much more.
Responsibilities/Accountabilities include the following but are not limited to:
- Ability to manage and support multiple teams/functions, including union and non-union team members.
- Responsible for the direct supervision of service department team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, attendance, performance, professional issues and payroll reporting, overtime scheduling and all other misc. items that are involved in supervising this group.
- Coach and mentor team while setting clear and timely expectations to ensure performance metrics and behaviors are met.
- Conducts regular one on one conversations as well as mid-year and year end performance evaluations to promote ongoing professional growth and development.
- Exhibits excellent verbal and written communications skills, organizational skills with attention to detail and the ability to provide support and develop team members to handle escalated issues professionally.
- Assists in the development and implementation of processes that ensure consistent and professional product service to all our customers that is both an effective remedy to customer concerns and an efficient use of internal resources.
- Responsible for the identification, development and implementation of programs, policies and procedures which support total customer satisfaction, both internally and externally, where applicable in relation to this position. Identifies opportunities to update and improve customer experience procedures and makes recommendations to leadership.
- Establish and maintain a working knowledge of products, systems, processes, and resources to support a team of assigned customer experience representatives to ensure compliance with company guidelines and quality of service.
- Analyzes data to help determine potential future business needs.
- Provides input and may prepare initial budgetary proposals for assigned cost centers
- Demonstrates the ability to collect data, prepare reports and documents such as summaries and responses to frequently asked questions or concerns. Creates executable plans based on findings.
- Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease.
- Assists in evaluating and implementing new and creative ways to more efficiently provide product service to our customers. This includes initiating and supporting continuous improvement efforts throughout all areas of responsibility.
- Utilizes technologies relevant to creating logistical efficiency and continually searches for new ways to utilize technology in process improvement.
- Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization.
- May serve as key member for company's Safety Program. Participate and facilitate meetings, design policies and procedures, enforce safety policies and procedures, conduct safety audit tours, provide accident analysis and trends, accident statistics and reports.
- Ensures proper credit is received from Pella Corporation and outside vendors for all warranty items.
- Manages a fleet of company service vehicles and their equipment.
- Responsible for managing all service parts, which includes maintaining the appropriate levels of service stock inventory.
Additional responsibilities:
- Daily timecard review, allocations and timely approval for hourly team members.
- Inputting of daily metrics.
- Inputting and communicating weekly/monthly metrics. This will require some metrics to be shared with other departments.
- Performing quarterly performance reviews with the team.
- Preparation of PowerPoint slides and presenting them at quarterly team meetings.
- Approving invoices in a timely manner.
- Approving expense reports.
- Ordering technician’s uniforms bi-annually.
- Managing the phone system to skill employees, monitoring CSR calls for quality assurance and shutting down the phones for holidays.
- Daily monitoring of pick tickets and dispatcher console route for efficiency, accuracy and last-minute changes.
- Blocking Salesforce dispatcher console calendars for time off requests and adding load time and holiday blocks.
- Monitoring and enforcing any active recalls on product.
- Scheduling opportunities for ongoing training opportunities for the service team members.
- Resolving customer escalations.
- Overseeing and enforcing quality alerts.
- Documenting notable behaviors of team members.
Skills/Knowledge:
- Must be able to develop a high-level understanding of all Pella products and their applications.
- Must have problem solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent service situations that arise in the general course of business.
- Demonstrates open communication and the ability to always maintain professionalism.
- Works collaboratively and creates a sense of trust and reliability with internal team and customers.
- Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available.
- Seeks out internal experts and utilizes their knowledge.
- Supports change and innovation within organization.
- Focused on details and follow through.
- Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Bachelor’s degree from four-year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience. Previous experience in a supervisory role required.
Language and Communication Skills
Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public. Must be able to resolve conflict in the best interests of the business and our customers. Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.
Computer Skills
Strong understanding of Microsoft Word, Excel, PowerPoint. Comfortable using Salesforce and can easily learn all internal ordering or product information systems and the various phone systems.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
Must be available to work evenings and weekend as necessary.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
The successful candidate will teach one section of Concert Choir (beginner students), one section of Chamber Singers (intermediate students), and one section of Jazz Choir (advanced students), as well as lead evening rehearsals for our a cappella group, Remix. In addition to the three named choir courses, the Vocal Music Director will teach an AP Music Theory course (full year), co-teach one section of a Musical Theatre elective (spring semester), and serve as an advisor to approximately ten students.
Qualified applicants will meet the following criteria:
- BA/BFA in Vocal Music or related field;
- Masters Degree, professional, and teaching experience a plus;
- Strong experience in vocal training/voice lessons;
- A passion for both music and teaching;
- Enthusiasm about collaborative teaching and learning and excitement to collaborate on projects with other disciplines within department;
- An entrepreneurial spirit, flexibility, strong organizational skills, and excellent communication skills (with both students and adults);
- Commitment to helping students one-on-one outside the classroom and a willingness and ability to help prepare seniors who wish to pursue music in college and/or beyond;
- Proficiency in piano accompaniment (for rehearsal purposes);
- An ability to flourish in teaching all styles of music, from classical to contemporary, musical theatre to pop;
- Comfort working with a large choir, as well as small specialty groups;
- Experience with musical theatre and able to add small technical theatre elements into concerts;
- Proficiency in music theory;
- A commitment to grappling with the ethical challenges and opportunities posed by AI;
- An ability to differentiate instruction to meet the needs of students with varying learning styles and levels of ability.
Applicants should send a cover letter and resumé to Nicole Hoppe ( ) & Sarah Mueller ( ), F&PA Department Chairs. The position will remain open until it is filled.
The salary range for this position is $50,000 - $100,000. Final compensation will be determined based on teaching experience.
MKA offers a comprehensive benefits package to full-time employees, including, but not limited to, medical and dental coverage; retirement plans with employer matching; life and disability insurance; and access to wellness and professional development resources.
It is MKA's policy to provide equal employment opportunity to all qualified persons regardless of age, race, creed, color, national origin, ancestry, sex, gender identity, sexual orientation, socio-economic background, or disability not related to the requirements for being a successful employee at MKA.
