Information Technology Jobs in Plantation

Redress Compliance is an independent software licensing and cloud advisory firm. We help global enterprises reduce costs, mitigate compliance risks, and negotiate better outcomes with vendors including Oracle, Microsoft, IBM, SAP, Salesforce, ServiceNow, and Workday. We are Gartner recommended, vendor independent, and have delivered 500+ client engagements across North America, EMEA, APAC, and Latin America. We are scaling our delivery team and building out the analytical backbone that supports every client engagement.

Role Description

This is a hands on licensing analysis role. You will be responsible for conducting software baselines, effective licence positions (ELPs), compliance assessments, and deployment analyses across multiple vendor estates. Your core vendors will be Microsoft, VMware (Broadcom), Autodesk, and Adobe. Experience with Oracle, IBM, SAP, or ServiceNow is a strong plus and will expand the engagements you work on.

You will work alongside our senior consultants and founders, providing the detailed data work and analysis that underpins our advisory, negotiation, and audit defence engagements. This is not a strategy or sales role. It is the analytical engine room where accuracy, thoroughness, and speed directly drive client outcomes.

Day to day, you will:

• Build and maintain software baselines and ELPs across Microsoft, VMware, Autodesk, and Adobe estates
• Collect, normalise, and reconcile deployment data from client environments (SCCM, MECM, vCenter, Adobe Admin Console, Autodesk Account, and similar tools)
• Map deployed software against entitlements, contracts, and licence agreements to identify compliance gaps and optimisation opportunities
• Produce client ready reports that clearly present licensing positions, risks, and recommendations
• Support audit defence engagements by preparing detailed compliance documentation and counter positions
• Assist with Vendor Shield subscriber quarterly reviews by maintaining up to date licensing positions across covered vendors
• Track vendor programme changes, metric updates, and licensing model shifts for your covered vendors
• Collaborate with senior consultants on multi vendor engagements, contributing analysis across the full vendor estate

Qualifications

• 3+ years of experience in software licensing analysis, software asset management (SAM), or licence compliance
• Demonstrated ability to build ELPs and software baselines for at least two of the following: Microsoft, VMware/Broadcom, Autodesk, Adobe
• Hands on experience with deployment discovery tools (SCCM/MECM, vCenter, Snow, Flexera, ServiceNow SAM, or similar)
• Strong Excel and data manipulation skills. You will be working with large datasets daily
• Understanding of common licensing models (per user, per device, per core, subscription, named user, concurrent)
• Detail oriented and methodical. Errors in baselines create real compliance risk for clients
• Comfortable working remotely and managing multiple concurrent deliverables with clear deadlines
• Good written communication. You will need to explain technical findings in plain language for client audiences
• Experience with Oracle, IBM, SAP, or ServiceNow licensing is a valuable plus
• SAM related certifications (CSAM, ITIL, or vendor specific) are welcome but not required

What makes this role different

At most SAM practices you run the same tool report on repeat. Here you are working on live advisory and negotiation engagements where your analysis directly shapes multi million dollar licensing decisions. You will see the commercial impact of your work, not just file reports into a queue. You are joining a small, high calibre team with direct access to the founders and senior consultants, and you will build deep expertise across multiple vendors rather than being siloed into one.

Redress Compliance is an independent software licensing and cloud advisory firm. We help global enterprises reduce costs, mitigate compliance risks, and negotiate better outcomes with vendors including Oracle, Microsoft, IBM, SAP, Salesforce, ServiceNow, and Workday. We are Gartner recommended, vendor independent, and have delivered 500+ client engagements across North America, EMEA, APAC, and Latin America. We are scaling fast and building out our in house delivery capability across all major vendors.

Role Description

This is our first in house Microsoft specialist hire. You will lead client engagements across the full Microsoft licensing estate, including Enterprise Agreements, Microsoft 365, Azure, Copilot, and Server/CAL. You will work directly with the founders to deliver advisory, negotiation support, and compliance analysis for enterprise clients with Microsoft spend ranging from $2M to $50M+.

Today we subcontract Microsoft work at an 80/20 split. This hire brings delivery in house and is one of the highest impact moves on our margin roadmap. You will own the Microsoft practice and help us build it into a core revenue line alongside Oracle.

Day to day, you will:

• Lead Microsoft EA and SCE renewal negotiations on behalf of enterprise clients
• Conduct licensing position assessments across Microsoft 365, Azure, Dynamics, and Server/CAL environments
• Advise clients on cost optimisation strategies including licence harvesting, subscription right sizing, and Azure commitment planning
• Deliver compliance risk assessments and audit defence support for Microsoft engagements
• Support Vendor Shield subscription clients with ongoing Microsoft advisory as part of their quarterly reviews
• Brief clients on Microsoft programme changes, pricing shifts, and licensing policy updates
• Collaborate with the founders and other vendor specialists (Oracle, SAP, IBM) on multi vendor engagements
• Contribute to thought leadership content (articles, webinars, client briefings) to build the Redress Microsoft brand

Qualifications

• 7+ years of hands on experience in Microsoft enterprise licensing (EA, SCE, CSP, MPSA, or equivalent)
• Deep knowledge of Microsoft 365, Azure, Dynamics 365, and Server/CAL licensing models
• Direct experience negotiating Microsoft Enterprise Agreements or Cloud Solution renewals with Microsoft or through LSPs
• Ability to conduct independent licensing assessments and produce client ready deliverables
• Familiarity with Microsoft compliance and audit processes
• Strong commercial instincts. You understand how licensing decisions connect to cost, risk, and vendor strategy
• Comfortable working remotely and managing multiple concurrent client engagements
• Excellent written and verbal communication skills. You will be client facing from day one
• Experience at a licensing advisory firm, SAM practice, or vendor side licensing team is strongly preferred

What makes this role different

You are not joining a large consultancy where you will be one of fifty Microsoft people. You are the Microsoft practice. You will have direct client relationships, work alongside the founders, and shape how we deliver Microsoft advisory at scale. We are building toward a significant exit within 24 months and this role is a key part of the growth engine. Compensation reflects the seniority and impact of the role.

Safety Advisor-Transportation

Sunrise, Florida (hybrid/onsite)

Reports to Chief Strategy Officer

Seeking those with a minimum 3+ years of commercial transportation experience

Role Summary

The Rhythm Safety Advisor (RSA) serves as a safety and compliance partner to commercial transportation fleets utilizing the Rhythm platform. This role helps organizations strengthen their safety programs, maintain regulatory compliance, and improve operational risk performance.

As part of the SaferFleet program, an RSA works directly with customers to interpret safety data, identify risk indicators, and guide practical improvements across driver safety, fleet operations, and regulatory compliance. The position combines safety expertise, regulatory knowledge, and operational problem-solving to help organizations translate safety insights into actionable improvements.

Detailed Responsibilities

CUSTOMER SAFETY ADVISORY

• Serve as the primary safety advisor for assigned customers
• Interpret safety data and risk indicators from the Rhythm platform
• Provide practical guidance to improve driver safety and operational risk performance
• Support customers in implementing corrective actions following incidents or safety concerns

SAFETY PROGRAM SUPPORT

• Conduct safety and DOT baseline assessments for new customers
• Help organizations strengthen safety policies, procedures, and operational practices
• Provide coaching and guidance to supervisors and operational leaders
• Facilitate safety improvement discussions with customer leadership teams

REGULATORY COMPLIANCE OVERSIGHT

• Assist customers in maintaining compliance with FMCSA and DOT regulations
• Review driver qualification file practices and compliance documentation
• Support customers in preparing for potential DOT audits or regulatory reviews
• Identify compliance gaps and recommend corrective actions

INCIDENT AND RISK MANAGEMENT

• Review accidents, injuries, and safety incidents with customers
• Define root cause analysis and corrective action steps
• Provide post-incident coaching and risk reduction guidance

RHYTHM PLATFORM UTILIZATION

• Help customers effectively use the Rhythm platform to monitor safety performance
• Connect safety data from telematics, MVR monitoring, and ops systems to real-world actions
• Ensure customers achieve measurable value and ROI from the platform

PORTFOLIO SAFETY MONITORING

• Monitor safety performance across assigned customer accounts
• Identify elevated risk indicators and coordinate targeted intervention when needed
• Support the development of safety dashboards and performance reporting

Qualifications

EXPERIENCE

• Minimum 3 to 5 years of experience in safety, fleet operations, transportation compliance, or risk management.
• Experience working with FMCSA, DOT, and OSHA regulations a must.
• Experience supporting driver safety programs, fleet operations, or operational safety initiatives.
• Conducting hours-of-service (HOS) log audits and addressing compliance violations.
• Performing root cause analysis and post-incident investigations related to accidents, injuries, and operational incidents
• Developing and maintaining safety policies, procedures, and operational safety documentation
• Managing Driver Qualification Files (DQF), including driver application review, onboarding compliance, and ongoing documentation maintenance
• Coordinating driver onboarding compliance processes, including required regulatory documentation
• Managing or supporting drug and alcohol testing programs, including consortium participation and regulatory compliance
• Monitoring driver medical certification (DOT physicals) and regulatory expiration requirements

KNOWLEDGE AND SKILLS

• Strong working knowledge of FMCSA, DOT, and OSHA regulatory frameworks governing commercial fleet operations
• Ability to interpret regulatory requirements and translate them into practical operational guidance
• Strong analytical skills with the ability to identify safety trends, risk indicators, and operational gaps
• Ability to communicate complex safety and compliance concepts in a clear, practical manner to operational leaders and commercial/non-commercial drivers
• Experience facilitating corrective action planning and safety improvement initiatives
• Ability to review operational documentation and evaluate compliance readiness
• Strong organizational and documentation management skills related to regulated environments
• Ability to build trusted relationships with customers and coach operational teams on safety performance

Senior Aquarium Service Technician

We are looking for a skilled and experienced Senior Aquarium Service Technician to join our team. As a Senior Aquarium Service Technician, you will be responsible for maintaining and servicing aquariums for both residential and commercial clients – including some of South Florida's best-known aquariums.

Responsibilities:

• Clean and maintain aquariums, including water changes, gravel vacuuming, and glass cleaning
• Test water quality and adjust chemical levels as needed
• Troubleshoot and diagnose aquarium problems
• Install and maintain aquarium equipment such as filters, pumps, and heaters
• Handle and transport live fish and other aquatic animals
• Interact with clients to address questions and concerns regarding their aquariums
• Complete service reports and maintain accurate records of all work performed

Requirements:

• Knowledge of aquarium equipment, water chemistry, and fish and aquatic animal care
• Ability to work independently and with a team
• Strong attention to detail and time management skills
• Excellent communication and customer service skills
• Valid driver's license and reliable transportation
• Criminal background check (marijuana possession flexible)

If you are a dedicated and hardworking individual with a passion for aquariums and aquatic life, we want you to join our team! Please submit your resume highlighting your qualifications and experience. If you have hobbyist or professional aquarium experience that's not mentioned in your resume, share it in a short cover letter.

Job Types: Full-time, Part-time

Benefits:

• Paid time off
• Employee discount
• Flexible schedule
• Commission pay

Schedule:

• Monday to Thursday
• Overtime (obviously paid)

Ability to commute/relocate:

• Pompano Beach, FL 33069: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person/On the road

Job Types: Full-time, Part-time

Pay: $25.00 - $30.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 10 hour shift
• Monday to Thursday

Experience:

• freshwater aquarium: 3 year (Required)
• saltwater aquarium: 3 year (Required)

Work Location: On the road

Want to make extra money on YOUR schedule? Join our exclusive list of research study participants and start earning extra income today!

Perfect for anyone seeking remote, part-time, or temporary work, these opportunities require no previous experience and offer unmatched flexibility. Choose the studies that suit you best—whether online, in-person, or over the phone—and get paid for sharing your opinions.

Don't miss out on this chance to turn your free time into valuable earnings!

Participants are needed on a wide range of topics such as:

• Health Issues (Research for cures and new medications to treat ailments)
• Consumer Products (Your experience with consumer products)
• Shopping (Shopping experiences)
• Internet Usage (How you use the internet)
• Vehicles (recreational vehicles and automobiles)
• Employment (Various types of jobs or career fields)
• Food & Beverages (the consumption of various foods and beverages)
• Entertainment (About TV, movies or video games)
• Social Media (the use of different social media platforms)
• Financial (Banking and investing)
• Retirement (Planning what, when and how)
• Gender (studies based on your gender)
• Housing (Renters or Homeowners)

Compensation:

• Earn up to $250+ in Just ONE Hour! (Focus Group Session)
• Earn up to $3,000+ (Multi-Session Studies)

Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed if you choose to work from home.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are launched to the public.

Qualifications:

• Speak and/or read English
• Must be 18yrs old or older
• Must have either a phone, computer or tablet with internet connection

Experience:

• Start Immediately - No Experience Needed! Anyone Can Participate!

Education:

• Open to all education levels - Your opinion matters!

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.

Rite-HiteService Techniciansinstall, maintain, and repair loading dock equipment and industrial doors at customer facilities. In addition, Service Technicians act as a technical resource for our customers and our sales force. This position works independently or in small teams in a field service environment, and is a primary customer contact. As an apprentice, you will spend the majority of your time working closely with a senior Technician, learning our products and our customers and developing the skills needed to work on your own.

Rite-Hitesells the best and we hire the best. While this is an entry-level position, some prior mechanical or electrical experience is helpful. Selected candidate must be able to work independently in a field environment. Good customer service skills are required. This position requires the ability to work outdoors, at heights, and lift up to 100 pounds. As this position requires driving a company vehicle, a pre-employment drug test and clean driving record are required, as is a DOT physical.

What We Offer

At Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

**Requires local to Fort Lauderdale area- on-site position

Job Summary: CareCloud is seeking a motivated and intellectually curious attorney to grow into a Senior Counsel role as a key member of the company’s Legal Department. This position covers a broad range of commercial, corporate, litigation, and regulatory matters for a publicly traded healthcare technology company. We do not expect candidates to arrive with deep expertise in every area — what matters most is a strong legal foundation, a business-minded approach, and a genuine willingness to learn and take on new challenges.

Required Knowledge, Skills and Abilities:

• Strong independent critical thinking skills and attention to detail
• High-level analytical and research skills, with the ability to distill complex issues into clear, practical guidance
• Genuine intellectual curiosity and a demonstrated willingness to learn new areas of law and business
• AI-first orientation: must be enthusiastic about using AI tools as a primary means of legal work product, research, and process improvement — not as an afterthought
• Ability to interact effectively with other employees, clients, management, and outside legal counsel
• Ability to prioritize workflow, meet demanding deadlines, and manage multiple projects in a fast-paced environment
• Business-minded orientation with an interest in understanding how legal issues affect company operations and strategy

Education and Experience:

• Juris Doctor degree from an accredited institution
• Admitted to practice in Florida, New Jersey, or New York required
• Minimum of 3 years of post-bar legal experience; in-house or commercial practice experience preferred
• Prior experience with public company securities law, SEC reporting, or corporate governance preferred but not required
• Prior experience with commercial litigation and/or regulatory compliance preferred
• Prior experience with healthcare technology law, HIPAA/HITECH compliance, or revenue cycle management a plus
• Exposure to M&A transactions or transactional work a plus
• Demonstrated proficiency with Claude or other AI tools required; candidates who have not yet integrated AI into their legal practice should be prepared to do so immediately upon joining

Work Location: In-office, 5 days per week – Care Cloud’s Office, Broward County, FL

Travel Requirements: up to 15%

**Requires local to Fort Lauderdale area- on-site position

Job Summary: CareCloud is seeking a results-driven, experienced Revenue Cycle Management (RCM) Sales Executive to join our growing commercial team. This is a quota-carrying, hunter-oriented role responsible for driving new business and expanding CareCloud's RCM and SaaS solutions footprint across healthcare provider organizations.

The ideal candidate brings at least 3 years of direct RCM sales experience, a deep understanding of medical billing, coding, and revenue cycle workflows, and a track record of closing mid-market and enterprise deals in the healthcare technology space. This role is based full-time at CareCloud's Broward County, FL office and requires collaboration with Internal Solutions, Operations, and Marketing Teams to develop and close pipeline opportunities.

Education and Experience:

• Bachelor's degree required; degree in business, healthcare administration, or a related field preferred
• Minimum of 3 years of direct RCM sales experience required — candidates without documented RCM sales experience will not be considered
• Experience selling to physician groups, IPAs, MSOs, hospitals, or health systems strongly preferred
• Familiarity with healthcare SaaS platforms, EHR/PM systems, and related technology a strong plus
• Experience selling AI-enabled healthcare solutions or demonstrating AI product capabilities a plus
• Demonstrated proficiency with or willingness to immediately adopt Claude and other AI tools as part of daily workflow

Work Location: In-office, 5 days per week – CareCloud’s Office, Broward County, FL

Travel Requirements: Up to 30% (client visits, industry events, trade shows)

The Broward County Board of County Commissioners Enterprise Technology Services Division is seeking qualified candidates for Systems Network Analyst, Senior.We are looking for an experienced Network Specialist to design, implement, and maintain our network infrastructure. This role involves managing routers, switches, firewalls, and VoIP systems, as well as supporting hybrid cloud networking and ensuring compliance with security standards. The ideal candidate will have strong technical expertise, problem-solving skills, and the ability to manage complex network projects.

This position is not remote.

This job announcement will remain open until a sufficient number of applications are received.

Benefits of Broward County Employment

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Tuition Reimbursement (Up to 2K annually)

Up to 40 hours of Job Basis Leave for eligible positions

Paid Parental Leave

Health Benefits

High Deductible Health Plan - bi-weekly premiums: Employee $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2000 Annually

Consumer Driven Health Plan - bi-weekly premiums: Employee $82.58 / Family $286.79

Florida Retirement System (FRS) - Pension or Investment Plan

457 Deferred Compensation county matches up to $2,000 a year.

Minimum Education and Experience Requirements
Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.
(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years of experience in supporting users through analyzing, diagnosing and resolving computer systems issues related to desktop/laptop protocols and communication problems or closely related experience.

Special Certifications and Licenses
None.

Preferences

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Provides design, procurement, implementation, and administration of the network infrastructure - routers, switches, and plans; provides procurement, implementation, and administration of firewalls; provides administration of the Voice over Internet Protocol (VoIP) phone system; and manages network related projects.

Analyzes, diagnoses, and rectifies issues related to server and/or desktop/laptop computer problems as they are reported on an emergency or non-emergency basis; including issues related to missing drives and group policy scripts.

Completes ad-hoc projects based on end user and Information Technology (IT) analyst needs, including troubleshooting and updating and maintaining file systems.

Performs change control tasks, including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies.

Performs analyses of systems designs, develops applications, and documents work flow and processes; reviews peer-reviewed and professional material in digital and paper formats to keep up with the latest trends in both the library and technology community.

Provides help desk support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support.

Provides systems administration for servers, patch installation and upgrade maintenance; installs, configures, and reimages desktop/laptop hardware and software; performs data backup and restores; and manages computer security and virus removal.

This position may require localized travel throughout Broward County for the purposes of field services or onsite visits for items that cannot be supported remotely.

Performs related work as assigned.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs medium work that involves walking, standing, stooping or lifting all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or exceptional skill, adeptness, and speed in the use of fingers, hands, or limbs in tasks involving very close tolerances or limits of accuracy.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to electrical shocks.

Competencies

• Tech Savvy

• Manages Complexity

• Cultivates Innovation

• Action Oriented

• Plans and Aligns

• Courage

• Self-Development

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

The Broward County Board of County Commissioners Enterprise Technology Services Division is seeking to hire (2) ERP Technical Support Specialist to provide technical and analytical support for Enterprise Resource Planning (ERP) systems across the County. Responsibilities include system implementation, maintenance, troubleshooting, and operational support for multiple ERP modules and integrated applications. The position requires 24/7 on-call availability, occasional weekend work, and reliable remote connectivity.

This is NOT a remote position.

This announcement will remain active until enough applications have been received and may close at any time.

Benefits of Broward County Employment

High-Deductible Health Plan - bi-weekly premiums:

Single $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2000 Annually

Consumer Driven Health Plan - bi-weekly premiums:

Single $82.58 / Family $286.79

Florida Retirement System (FRS) - Pension or Investment Plan

457 Deferred Compensation employee match

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Up to 40 hours of Job Basis Leave for eligible positions

Tuition Reimbursement (Up to 2K annually)

• Work with and troubleshoot multiple ERP system modules.
• Work with and troubleshoot specialized third-party application solutions.
• Prepare and maintain documentation and reports.
• Utilize multiple ticketing systems (e.g., Cherwell and Phire).
• Work nights and weekends as needed.
• Possess excellent written and verbal communication skills.
• Demonstrate considerable knowledge of current research and trends in ERP technologies.
• Ability to manage and multitask across multiple projects.

• Maintain tickets in an up-to-date status.
• Monitor the ticketing system regularly.
• Use the ticketing system to prioritize work and communicate with end-users.
• Plan, organize, and conduct ERP operational support activities.
• Test and validate areas for the application of automated technologies.
• Configure systems based on user needs and maintain installations through all stages of implementation.
• Meet with technical, functional, and user personnel for analysis, demonstrations, and training.
• Research, test, and install new and upgraded ERP systems and software.
• Review workflow process analyses and develop recommendations for improvements and solutions using automated systems.
• Respond to calls or inquiries from user personnel within established policies and procedures to resolve hardware, software, peripheral equipment, or network issues.
• Write and maintain records, reports, and documentation on system and software specifications and configurations.
• Evaluate new systems hardware and software.
• Maintain an accurate inventory of software, batch processes, and interfaces.
• Document all issues, changes, and designs as required.
• Participate as a member of the emergency activation support team servicing the ERP group during County emergencies.
• Analyze computer application programs and support computer hardware devices.

Works independently, under limited supervision, reporting major activities through periodic meetings.

Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.

(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years in systems analysis and application programs in ERP production support and on-call support relevant to ERP Peoplesoft or closely related experience.

None.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Answers customer phone calls for service and provides first level over-the-phone problem resolutions; maintains records, reports and documentation on systems and software specifications and configurations.

Responds to second level field support customer service calls; processes customer requests for new services related to desktop hardware and software including performing installations, upgrades, and training, and processing and monitoring purchase requests; installs, configures, designs and maintains network and communications hardware and software; troubleshoots and resolves hardware, software and network problems.

Tests new code delivered by vendors; works with users to validate all possibilities of usage; performs regression testing to ensure that any new code will not have a negative impact on existing applications; and communicates all issues to vendors for testing and resolution.

Performs all system administration tasks, such as adding new users and disabling old users, adjusting profiles to provide correct application access to different user profiles; and makes simple changes to web pages of applications per user requests.

Trains users in different areas to make them aware of all system capabilities; teaches users how to personalize the system to their needs; and trains on other computer issues, as needed and/or requested.

Performs a variety of systems duties including, but not limited to; updating databases, coding information, analyzing information, dispatching calls to technicians.

Performs related work as assigned.

• Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications. Investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.
• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
• Persuades: Uses compelling arguments to gain the support and commitment of others. Gives many insightful suggestions and offers thoughtful positions, once informed about the issues. Thinks carefully and solicits insight into how to build a compelling argument that resonates with others' interests.
• Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.
• Nimble Learning: Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Experiments to find the best possible solution and gains insight from test cases. Makes use of new concepts and principles when addressing problems. Learns from mistakes to avoid repeating them.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Copyright 2025 Korn Ferry. ALL RIGHTS RESERVED

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at or email to make an accommodation request.

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.