Jobs in Phoenix Maricopa County, AZ

PROGRAM MANAGER

Embedded Creative Operations

Location: Phoenix, AZ (required)

Work Type: Hybrid, on-site regularly

Relocation: Not available

About the role

24 Seven/Sketchdeck is building a dedicated creative operations program embedded inside a leading national brand's in‑house creative team in Phoenix, AZ. As Program Manager, you are the single point of ownership for day‑to‑day creative delivery — overseeing intake, prioritization, resourcing, and stakeholder communication for an embedded team of designers, producers, and project managers.

This is a hybrid but not remote role; you must already reside in the Phoenix metro area. You will bring structure, compliance, and operational clarity to a contractor‑heavy creative environment and ensure stakeholders have clear visibility into capacity, workload, and delivery.

Key responsibilities

• Serve as primary liaison between SketchDeck and client creative leadership.
• Own intake, triage, and prioritization of creative and production requests.
• Manage resource allocation, utilization, and capacity; flag risks early.
• Lead daily/weekly team syncs and maintain clear communication cadences.
• Report on utilization, project status, budgets, KPIs, and risk areas.
• Onboard new hires/contractors and support backfill recruitment coordination.
• Document workflows and build scalable, standardized processes.

What we’re looking for (required)

• Phoenix, AZ metro residency (no relocation; hybrid on‑site).
• 10+ years in creative operations, project or program management (agency, in‑house, or managed services).
• Experience managing embedded teams and 30+ concurrent deliverables.
• Strong skills with PM tools (Workfront, Asana, Teamwork, etc.).
• Experience building intake processes, briefs, and workflow documentation.
• Excellent executive‑level communication and comfort with ambiguity.

Strongly preferred

• Creative staffing/managed services or workforce solutions background.
• Production experience (photo, video, broadcast, or digital).
• Exposure to system/tool migrations and contractor/W‑2 compliance.
• Experience with retail or consumer brand, multi‑channel marketing.

Success in the first 90 days

• Quickly build relationships, map workflows, and stabilize intake.
• Establish reporting rhythms and utilization monitoring.