Jobs in Pelham, NH

336 positions found — Page 14

Licensed Clinical Social Worker (LCSW)
🏢 Headway
$95-$122/ Hour
Lowell, MA 1 week ago

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Licensed Clinical Social Worker (LCSW)

 


Wage: Between $95-$122 an hour


 



Licensed Clinical Social Worker  — Are you ready to launch or expand your private practice? Headway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. It’s all on one free-to-use platform, no commitment required.


 


About you


●      You’re a fully-licensed Clinical Social Worker at a Master’s level or above with LCSW, LICSW, or LCSCW licensure (accepted on a state by state basis), a valid NPI number, and malpractice insurance.


●      You’re ready to launch a private practice, or grow your existing business by taking insurance.


 


About Headway


Your expertise changes lives. Taking insurance makes it accessible to those who need it most. Every mental health provider who goes in-network with Headway supports people who’d otherwise be forced to choose between paying out of pocket, or not getting care at all. We make that process seamless — empowering you to accept insurance with ease, so you can do what you do best. So far, we’ve helped over 50,000 providers grow their practices, reaching countless people in need.


 


How Headway supports providers 


-       Start taking insurance, stress-free: Get credentialed for free in multiple states in as little as 30 days and start seeing covered clients sooner.


-       Built-in compliance: Stay compliant from day one with audit support and ongoing resources.


-       Expansive coverage: Work with the plans that most clients use, including Medicare Advantage and Medicaid.


-       Increase your earnings: Secure higher rates with top insurance plans through access to our nationwide insurance network.


-       Dependable payments: Build stability in your practice with predictable bi-weekly payments you can count on.


-       Built-in EHR features: Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.


-       Free continuing education: Nurture your long-term professional goals and earn CEUs with complimentary courses on Headway Academy.


 


How Headway supports your clients


●      Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance.


●      Instant verification: Clients can easily check their insurance status and get the care they need without disruption.


 


 


Please note: At this time, Headway can’t support mental health professionals that aren’t fully licensed. If your application was rejected for incomplete licensure, you’re welcome to reapply once you have a valid license. 








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Not Specified
Licensed Mental Health Counselor (Remote)
🏢 Headway
$120-$131/ Hour
Lowell, MA, Remote 1 week ago

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Licensed Mental Health Counselor (LMHC)

 


Wage: Between $120-$131 an hour


 



 


Licensed Mental Health Counselor — Are you ready to launch or expand your private practice? Headway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. It’s all on one free-to-use platform, no commitment required.


 


About you


●      You’re a fully-licensed Mental Health Counselor at a Master’s level or above with LMHC, LPCMH, or LIMHP licensure (accepted on a state by state basis), a valid NPI number, and malpractice insurance.


●      You’re ready to launch a private practice, or grow your existing business by taking insurance.


 


About Headway


Your expertise changes lives. Taking insurance makes it accessible to those who need it most. Every mental health provider who goes in-network with Headway supports people who’d otherwise be forced to choose between paying out of pocket, or not getting care at all. We make that process seamless — empowering you to accept insurance with ease, so you can do what you do best. So far, we’ve helped over 50,000 providers grow their practices, reaching countless people in need.


 


How Headway supports providers 


-       Start taking insurance, stress-free: Get credentialed for free in multiple states in as little as 30 days and start seeing covered clients sooner.


-       Built-in compliance: Stay compliant from day one with audit support and ongoing resources.


-       Expansive coverage: Work with the plans that most clients use, including Medicare Advantage and Medicaid.


-       Increase your earnings: Secure higher rates with top insurance plans through access to our nationwide insurance network.


-       Dependable payments: Build stability in your practice with predictable bi-weekly payments you can count on.


-       Built-in EHR features: Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.


-       Free continuing education: Nurture your long-term professional goals and earn CEUs with complimentary courses on Headway Academy.


 


How Headway supports your clients


●      Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance.


●      Instant verification: Clients can easily check their insurance status and get the care they need without disruption.


 


 


Please note: At this time, Headway can’t support mental health professionals that aren’t fully licensed. If your application was rejected for incomplete licensure, you’re welcome to reapply once you have a valid license. 



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Remote working/work at home options are available for this role.
Not Specified
Licensed Psychiatric Nurse Practitioner (Remote)
🏢 Headway
$89-$203/ Hour
Lowell, MA, Remote 1 week ago

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Licensed Psychiatric Nurse Practitioner

 


Wage: Between $89-$203 an hour


Did you know that you can build a flexible private practice on your terms as a psychiatric nurse practitioner? Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden. It’s all on one free-to-use platform, no commitment required.




About the role


This position is for licensed psychiatric nurse practitioners looking to start or grow their private practice. Headway provides the tools, resources, and support to help you navigate insurance, streamline operations, and let you focus on what matters most - your patients.




About you




  • You’re a fully licensed psychiatric nurse practitioner with your DEA or CDS numberANCC board certification, a valid NPI number and malpractice insurance.




  • You’re looking to start or expand your private practice while maintaining control over your schedule, client load, and work environment.






Why partner with Headway?


As an independent provider with Headway, you’ll gain access to:




  • Hassle-free insurance credentialing: Get credentialed for free in multiple states within as little as 30 days.




  • Increased earnings: Secure competitive rates with top insurance plans through our nationwide network.




  • Predictable bi-weekly payments: Receive reliable payouts directly from Headway.




  • Built-in EHR tools: Access real-time scheduling, secure client messaging, documentation templates, assessments, and more.




  • Compliance & audit support: Stay up-to-date with insurance requirements and industry regulations.




  • Free continuing education: Earn CEUs and expand your expertise through Headway Academy.






How Headway supports your patients




  • Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance.




  • Instant verification: Clients can easily check their insurance status and get the care they need without disruption. 






Important Notes




  • This is a 1099 independent contractor role. You’ll have full autonomy over your practice, including setting your hours and managing your caseload.




  • At this time, Headway can’t support mental health professionals that aren’t fully licensed. If your application was rejected for incomplete licensure, you’re welcome to reapply once you have a valid license. 










About Headway


We make it easy for mental health providers to take insurance by credentialing you with the nation’s largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. With Headway, you can finally focus on what matters most: providing life-changing care. We’ll take care of the rest.


Remote working/work at home options are available for this role.
Not Specified
Citizens Teller
Salary not disclosed
LONDONDERRY, NH 1 week ago

Description

Starting Salary: $21 / hour and up

 

As a Citizens Teller - YOU make a real difference for our customers and the branch team.

 

What you'll do

You’ll greet our customers in our lobbies. You’re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You’ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

What you'll get

  • Meaningful work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
  • Commitment to community – Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
  • Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
  • Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

  • High School degree or GED 
  • Minimum of 6 months experience processing transactions (cash and/or digital payments) 
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
  • Strong listening and communication skills
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
  • Ability to problem solve and provide solutions to customer issues
  • Customer-centric to deliver exceptional service
  • Comfortable with using digital technology to support the delivery of business goals
  • Ability to work branch hours, which can include weekends and evenings
  • Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.

Preferred Skills/Experience

  • 1 year of experience processing transactions (cash and/or digital payments) 
  • Motivates others, like teammates, business partners, and specialists, through collaboration
  • Process-oriented, energetic, detail-oriented and ability to multitask effectively

Hours & Work Schedule

  • Hours per Week: 30
  • Work Schedule: Varies with branch needs and may include weekends and evenings
  • Pay Transparency
  • The salary range for this position is $21.00 - $22.70 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. 
  • We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit

    Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.


    Equal Employment Opportunity

    Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

    Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

    Background Check

    Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Not Specified
Loan Sales Specialist
Salary not disclosed
NASHUA, NH 1 week ago
At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success.  This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career.  In the Role?? 
  • Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service  
  • Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals  
  • Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs 
  • Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations 
  • Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems 
  • Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude 
  • Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options  
Requirements:???
  • High School Diploma or GED????? 
Preferred:
  • Sales, Collections or Customer Service experience??
Location: On site??? The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.???? Who we Are A career with?OneMain?offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include: 
  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances  
  • Up to 4% matching 401(k)    
  • Employee Stock Purchase Plan (10% share discount)    
  • Tuition reimbursement    
  • Paid time off (15 days’ vacation per year, prorated based on start date)  
  • Paid sick leave as determined by state or local ordinance (prorated based on start date)  
  • 11 Paid holidays (4 floating holidays, prorated based on start date)  
  • Paid volunteer time (3 days per year, prorated based on start date) 
OneMain?Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912,?we’ve?looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.? In our?more than?1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.?? At every level,?we’re?committed to an inclusive culture, career development and?impacting?the communities where we live and work. Getting people to a better place has made us a better company for over a century.?There’s?never been a better time to shine with?OneMain.? Key Word Tags??? Sales, Collections, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee?? 
permanent
Nurse Manager - Care Management
Salary not disclosed
Methuen, MA 1 week ago

Nurse Manager – Care Management Program


We’re hiring an experienced Nurse Manager to lead an established ACO Care Management Program serving pediatric, adult, and maternal populations.


This role provides hands-on leadership for a multidisciplinary team of RN Care Managers, Behavioral Health Care Managers, and Community Health Workers, with a strong focus on care coordination, population health outcomes, and regulatory compliance.


Key responsibilities include:

• Leading daily care management operations

• Ensuring compliance with MassHealth and CMS requirements

• Monitoring program metrics and improving performance

• Coaching and developing a clinical care management team

• Partnering with population health leadership on improvement initiatives


What we’re looking for:

• BSN with active Massachusetts RN license

• 3–5 years of management experience in care management or managed care

• Experience supporting Medicaid and high-risk populations

• Strong leadership and data-driven decision-making skills



This is a full-time leadership role with the opportunity to make a real impact in population health and care coordination.

Not Specified
Senior Principal Systems Engineer – Test Architect
Salary not disclosed
Andover, MA 1 week ago

Date Posted:

2026-02-17

Country:

United States of America

Location:

US-MA-ANDOVER-AN0 ~ 366 Lowell St ~ BLDG AN0

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Active and transferable U.S. government issued security clearance is required prior to start date.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance​

Security Clearance Type:

Secret - Current

Security Clearance Status:

Ability to obtain INTERIM U.S. government issued security clearance is required prior to start date

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. 

The Systems Engineering & Test Capabilities team discipline is seeking a Test Architect to support the NASAMS® surface to air defense system programs.  The Test Architect (TA) will be accountable for architecting a technically sound approach for the Test and Evaluation (T&E) strategy for the entire lifecycle of the product along with influencing the prime item architecture to support that strategy.
 

What You Will Do

  • Responsible for test strategy for all aspects of the program and defines metrics to gauge progress.

  • Responsible for defining or optimizing test environments and requirements to ensure on-time deliveries.

  • Responsible for interface and coordination with internal and external organizations on test strategy, coordination, execution, and reporting activities.

  • Extensive interaction with Program Managers, Directorate Leads, Chief Engineers, and technical subject matter experts (SMEs).

  • Coordinate with other program disciplines to draw on their SMEs to address emergent issues across the systems, software, and hardware domains.

  • Represent the interests of the Systems Integration and Test (SI&T) discipline on the program.

  • Interface with the customer community on a regular basis to share test status, issues, and address programmatic concerns.

  • Knowledge base for Model Based Systems Engineering and how to use this in Integration and Test for test strategy.

  • International travel up to 20%, Regular travel between Raytheon locations in Massachusetts and Southern New Hampshire is required.

Qualifications You Must Have

  • Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 10 years of prior relevant experience

  • Experience with formal system test activities, including ground tests, flight tests, system verification, and system integration check out events

  • Ability to obtain Interim Secret U.S. government issued security clearance is required prior to start date with the ability to obtain a Final Secret U.S. government issued security clearance after start.

Qualifications We Prefer

  • Excellent technical writing and formal presentation experience

  • Strong proven communication skills

  • Raytheon Test Architect Certification

  • Experience with Department of War or similar major programs throughout the product lifecycle

  • Active and transferable U.S. government issued security clearance is required prior to start date.

What We Offer

  • Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.

  • Relocation

Learn More & Apply Now!

  • Please consider the following role type definition as you apply for this role.

  • Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

  • Welcome to Raytheon in Andover, MA

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

permanent
Auto Technician
Salary not disclosed
Lowell 1 week ago
Our shop is growing, and we are looking to hire an automotive technician to join our team to diagnose, maintain and repair customer vehicles.

We offer competitive pay, training and growth opportunities and a positive work environment.

Main Duties & Responsibilities: Follow proper testing & diagnostic procedures to accurately solve vehicle issues Maintain a clean, safe working environment Perform basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation Perform emissions inspections, safety checks and similar state-regulated vehicle examinations Test the functionality of parts and systems Repair brake and steering systems Diagnose and repair electrical and electronic systems Replace or repair transmissions and fuel components as needed Repair cooling components and systems including air conditioners and engine cooling Complete tire changing, balancing, and installation Prepared to get additional certification as needed Willingness to learn with hands-on training Communicate effectively with Service Advisor about vehicle status and required parts and labor Explain automotive repairs and issues to non-technical employees and customers as needed Uphold the culture and values of our independently owned shop.

Qualifications: Possess a valid state driver’s license for conducting test drives High school diploma or equivalent education, advanced technical education preferred Possession of or ability to obtain ASE certification Strong written and verbal communication skills Analytical skills Coordination and physical stamina When you join the team at your local, independently owned TechNet Professional Service Center, you’ll be working with a shop that takes pride in what they do.

A local shop in your community, backed by the support of a Nationwide network.

That is just part of what sets a TechNet Automotive Service Center apart from the rest.

Come join #TechNetNation!
Not Specified
Facility in New Hampshire Is Looking for a Locum Tenens Obstetrics Gynecologist
Salary not disclosed
Nashua, NH 1 week ago
Weatherby can help you build a custom career plan, with multiple positions available for you today. Call us for specific details on your future job today.

- 1-2 weeks monthly covering clinic and call
- 588 deliveries in 2024
- Level 2 nursery facility
- 1:4 call schedule with weekend coverage
- EMR: Epic
- Anesthesia providers administer anesthesia
- Remote EMR access available
- Paid malpractice insurance; pre-paid travel and housing expenses
- Assignment details and time entry in online portal
- Competitive compensation
- 24-hour access to your Weatherby Healthcare consultant
- Charter member of NALTO

/"

Since 1995, Weatherby Healthcare has established itself as an expert in locum tenens staffing for physicians, physician assistants, and nurse practitioners. The company employs nearly 600 employees committed to filling locum tenens assignments in large-scale healthcare networks, hospitals, and clinics nationwide. Learn more at
Not Specified
Manager, Self-Service Channels
🏢 LIBERTY
Salary not disclosed
Londonderry, NH 1 week ago
Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.
At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.
Purpose
The Manager, Self‑Service Channels is responsible for leading the strategy, delivery, and continuous improvement of the company’s non‑live customer service channels—including IVR, web and mobile applications, and emerging AI‑powered platforms—to ensure customers can independently complete tasks through seamless, intuitive, and reliable digital experiences. This role drives measurable improvements in customer satisfaction, digital adoption, and call reduction by building performance frameworks that monitor channel usability, reliability, and operational impact, while ensuring alignment with business objectives and regulatory expectations. Acting as a cross‑functional leader, the Manager, Self‑Service Channels collaborates closely with IT, Operations, Customer Experience, and other business partners to maintain channel performance, integrate new capabilities, and support both day‑to‑day operations and broader transformation initiatives.
Accountabilities
  • Lead the strategy, roadmap, and execution of enhancements across IVR, mobile, web, and AI-enabled self-service environments.
  • Own the performance and direction of self-service channels, ensuring solutions support customer preferences, operational needs, and business priorities.
  • Champion digital self-service adoption across the organization by communicating goals, performance trends, and opportunities for innovation.
  • Establish and maintain performance frameworks to measure channel usability, reliability, containment, customer satisfaction, and adoption.
  • Use customer insights, analytics, and usability findings to identify friction points and prioritize improvements.
  • Partner with analytics teams to develop dashboards that track customer behavior, performance trends, and business outcomes.
  • Lead cross-functional planning and governance routines to ensure initiatives are designed, tested, and deployed with quality.
  • Work closely with IT, Customer Experience, Operations, and Communications to ensure self-service channels integrate effectively with backend systems and agent workflows.
  • Maintain alignment with regulatory, compliance, and legal requirements, ensuring all digital channels meet required standards.
  • Oversee the evaluation and enhancement of self-service journeys using customer feedback, testing insights, and operational data.
  • Establish standards for design, content, and functionality to ensure consistent and user-centered experiences across digital channels.
  • Drive ongoing optimization efforts that simplify user flows, reduce failure points, and lower call volume.
  • Ensure digital channels remain accurate and reliable during planned and unplanned events, including outages and emergency scenarios.
  • Lead readiness activities by coordinating with key partners to update IVR flows, scripts, messaging, and system logic during emergency responses.
  • Maintain documentation and processes required for audits, regulatory reviews, and new project implementations.
Education and Experience
  • Bachelor degree or equivalent professional experience
  • 5+ years of experience in digital channel management, customer experience, product management, or related fields.
  • Proven ability to manage cross‑functional projects and develop clear project plans, documentation, and readiness criteria
  • Skilled in using AI tools and staying current with automation trends.
  • Deep understanding of IVR systems, web platforms, and mobile platforms.
  • Proven experience leading large‑scale enterprise programs without direct people leadership.
  • Demonstrated success managing vendors and multi‑million‑dollar technology contracts ($5–7M+).
  • Experience delivering seamless, end‑to‑end customer experiences across multiple systems and channels to ensure seamless digital journeys.
  • Strong ability to influence senior leaders and cross‑functional teams through expertise and results.
  • Ability to analyze data, interpret customer behavior, and translate insights into actionable improvements.
  • Ability to travel 25%–50% within the United States and occasionally to other U.S. locations and the Canadian head office; valid passport required.
Compensation Data
Full base salary range $120,000.00- $140,000.00 per year*Liberty considers several factors when extending an offer, including but not limited to, the role and responsibilities, a candidate's work experience, education, training and skills, and geographic location.
Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.
For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions.
Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America.
With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.
What We Offer
401k with Company match
Full insurance benefits (health/dental/vision/life)
Collaborative environment with a genuine flexible working policy
Share purchase/match plan
Defined Contribution savings plan
Top Talent Program
Volunteer paid days off
Employee Assistance Program
Achievement fund
We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.
We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.
Not Specified
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