Jobs in Park, VA

Daily Thread seeks a Store Manager for the Coral Ridge Mall, FL location. The Store Manageris responsible for overseeing the general operations of the store, creating, and implementing a store sales strategy to maximize sales, and providing a wonderful & cheerful customer experience to all customers. In addition, he/she will manage the store team and help align associates around our corporate values/mission. In addition to operational responsibilities such as opening/closing, inventory management, loss prevention, payroll & scheduling, and visual merchandising, the Store Manager will be responsible for achieving store objectives, maintaining KPIs, developing the team, and ensuring adherence to all company policies & procedures. The Store Manager will be expected to model effective sales techniques and manage the customer experience on the salesfloor.

Responsibilities:

• Achieve and exceed productivity and sales plan expectations
• Improve profitability by managing controllable expenses such as payroll, supplies and shrinkage
• Set an example of exceptional customer service by leading sales efforts on the selling floor
• Teach and monitor each associate on store operations and policies & procedures
• Recruit, train, motivate and retain quality sales associates.
• Set goals and manage to expectations by clearly communicating to the staff the metrics by which success is measured in each area of the business
• Meet monthly with each associate to discuss performance by reviewing productivity vs. goals. Coach and provide suggestions for improvement as necessary and address with progressive documentation as required.
• Maintain a high level of visual merchandising and housekeeping standards
• Perform daily paperwork reconciliation and other operational tasks
• Protect store assets and inventory. Reconcile inventory to identify and reduce shrinkage.
• Implement company policies and procedures

Requirements

• Minimum one year experience in retail management, knowledge of local market and clientele a plus
• Multi-Lingual a plus
• Full understanding of specialty retail, including business development, visual merchandising and store operations
• Computer skills to include operation of retail point of sale system, Word, Excel and email
• Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs
• Strong leadership critical thinking and problem-solving skills. Delegate responsibility and work to the staff.
• Demonstrate strong verbal and written communication skills allowing for communication of the company’s goals and objectives
• A positive, outgoing, high energy personality that is entrepreneurial, who is sales focused and takes full ownership of the store’s business at all levels
• A mentor and leader to staff and peers. Developing individual’s strengths and identifying opportunities.
• A trainer able to teach skills in customer service, selling, and operations

Benefits

• Comprehensive medical, vision, and dental benefits.
• Generous Paid Time Off (PTO) for personal and vacation days.
• Sick Day allowance for unforeseen health needs.
• Attractive Discounts on products.
• Employee Wellness programs to promote a healthy work-life balance.
• Monthly Bonus incentives to recognize and reward outstanding performance.
• Enjoy two weekends off each month for enhanced work-life balance.
• Access to 401(K) retirement plans, Flexible Spending Accounts (FSA), and Pre-Tax commuter benefits.

WonderFold is seeking a driven, entrepreneurial, and collaborative E-Commerce Manager with a proven track-record of success managing a high-growth e-commerce business. Reporting into the Director of Marketing, you will be responsible for the website experience across all markets aligning with the global vision for the company while localizing the website according to country/region-specific needs and preferences. This role requires someone highly analytical, creative, and agile, capable of gaining alignment, building relationships, and managing projects across various stages of growth.

This role will work cross-functionally with internal teams (marketing, design, UI/UX Designer, Dev Agency ect) with the primary focus to enhance the customer experience through optimized and localized site experience, driving increased engagement and conversion. The ideal candidate has a passion for building businesses, a deep understanding of the digital landscape, has an analytical approach to problem solving, and thrives in fast-paced environments.

Key Responsibilities

DTC Website Ownership (Shopify)

• Own the end-to-end performance and experience of WonderFold’s Shopify storefront
• Act as the primary steward of the site’s structure, navigation, merchandising logic, and UX
• Ensure the site reflects WonderFold’s premium brand standards while maximizing commercial performance

Merchandising & Conversion Optimization

• Develop and execute a merchandising strategy across homepage, PDPs, PLPs, collections, and landing pages
• Continuously optimize conversion rate, AOV, and on-site engagement through testing, iteration, and data analysis
• Partner with Creative and Brand to ensure storytelling and product education are conversion-driven

Product Detail Page (PDP) Excellence

• Own PDP standards including:
• Product storytelling
• Feature/benefit hierarchy
• Visual content (imagery, video, comparison modules)
• Reviews, FAQs, and trust signals
• Ensure PDPs are optimized for both brand education and purchase confidence

Cross-Functional Leadership

• Partner closely with:
• Brand & Creative on content, campaigns, and storytelling
• Performance Marketing to support paid traffic conversion
• Product & Operations to ensure accurate availability, pricing, and launches
• Technology & Development on apps, integrations, and site enhancements
• Translate business priorities into clear site execution plans

Roadmap & Testing Strategy

• Own the Shopify roadmap, including:
• Feature enhancements
• App evaluations
• CRO initiatives
• Seasonal and launch-based site updates
• Lead A/B testing and experimentation efforts to continuously improve performance

Analytics & Reporting

• Monitor and report on key DTC metrics including:
• Conversion rate
• Revenue
• AOV
• Engagement and funnel drop-off
• Use insights to recommend and prioritize site improvements
• Communicate performance clearly to leadership with a bias toward action

Governance & Best Practices

• Establish and maintain best-in-class Shopify standards
• Ensure consistency across WonderFold brand sites while allowing for strategic differentiation where appropriate
• Stay current on DTC, Shopify, and UX best practices and proactively bring forward innovation

Required Skills/Abilities:

• Technical proficiency in relevant tools and platforms.
• Analytical and data-driven approach to product performance enhancement.
• Strong communication and collaboration skills.
• Project management abilities.
• SEO and content management expertise.
• Continuous learning mindset to stay updated with industry trends.

Education and Experience:

• 5–8+ years of experience in DTC e-commerce, with deep Shopify expertise
• Proven experience owning a high-revenue Shopify storefront at a premium consumer brand
• Strong background in merchandising and UX optimization
• Data-driven mindset with the ability to translate insights into execution
• Experience partnering with Creative, Brand, and Performance Marketing teams
• Comfortable operating with autonomy and influencing cross-functionally

Physical Requirements:

• Sitting: Prolonged periods while working on a computer.
• Computer Use: Frequent use of computers, keyboards, and office equipment.
• Manual Dexterity: Ability to use hands and fingers for typing and operating technological tools.
• Visual Requirements: Adequate vision to view screens and read documents.
• Mobility: Occasional walking or standing for meetings and collaboration.
• Communication: Strong verbal and auditory abilities for effective communication.
• Travel: Occasional travel for events and meetings.

About Grocery Outlet

Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact.

Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success.

The Independent Operator Role

The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand.

Key Responsibilities:

• Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth.
• Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence.
• Buying & Merchandising: leveraging Grocery Outlet’s unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community.
• Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better”
• Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability.
• Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store.

Benefits:

• Operational Autonomy: Run your store the way you think is best for your community, employees, and business.
• Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be.
• Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule.
• Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise.

Qualifications:

• Minimum of 4 years’ retail store Management or multi-unit restaurant management experience.
• Entrepreneurial mindset with a passion for retail and customer service.
• Strong leadership skills and the ability to build and develop a team.
• Business acumen, including financial and operational management experience.
• Willingness to relocate and commit to the full training and onboarding process.
• A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network.

This is not the right opportunity for you if you…

• Are looking for a passive investment or absentee ownership.
• Are interested in selling property or real estate to Grocery Outlet.
• Are expecting Grocery Outlet to build a store in a specific location at your request.

If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you!

Grocery Outlet Privacy Policy -

An Addus Home Care Aide/Caregiver serves a vital function in support of seniors and people with disabilities living independently in their homes, but who need assistance with daily tasks. There is frequent person-to-person contact in this job, and a Home Care Aide becomes very important to their client. While physical activity is not constant, a Home Care Aide needs to be in good physical condition to perform the duties of the position. The need for Home Care Aides is great, so employment is steady and hours can be flexible to accommodate personal/family needs. A Home Care Aide is a great entry level position with opportunity for growth in one of the fastest growing industries in the United States.

Responsibilities:

• Follow a care plan for the client and report on completed tasks
• Assist with personal care (bathing, dressing, etc.)
• Provide routine house cleaning
• Assist with meal preparation
• Laundry
• Transport client to doctor's office, grocery store and other essential errands
• Assist client with the self-administration of medications (no administering or measuring)
• As part of the client's Health Care Team, a Home Care Aide must observe and report any changes in client's condition
• Promote our positive image in the community as the leading home care provider

• Must be 18 years of age or older
• High school diploma or GED or one year experience of in-home care services
• Must be able to pass a criminal background check
• Reliable transportation which includes any form of public transportation such as a bus or train; if you drive a car to and from work, a valid driver's license and proof of insurance is required
• Must be able to provide three references (2 professional and 1 personal)
• Nurturing and compassionate nature with the desire to care for others
• Ability to work with limited supervision
• Ability to follow written and verbal instructions
• Good communication and interpersonal skills
• Reliable, energetic, self-motivated and well-organized
• Familiar with and comfortable using a cell phone

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

#NMARPA #indcaregiver1

Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here:

Financial Highlights – Enjoy an Immediate Pay Raise and Professional Growth!

$10k Fast Start Bonus Per Month for 12 months, $120k First Year, requires one new commercial account with at least 250 employees, every two weeks.

$2,500 First Week Training Pay for the first five training days.

$500 per virtual appointment bonus with food with no bonus limit.

Up to $1500 per week for meeting minimum call and one qualified onsite appointment.

200% of the profit margin for the first 90 days of orders shipped.

40% to 59% of the profit margin after 90 days

Up to $10k new client account credits

Up to $5k new account donation credits

Up to $400 of gift cards for business building activities

GHA Technologies, Inc. has become the #1 Employee-Owned Value-Added Reseller in America. Past rewards have included #1 Microsoft Western Region VAR, #1 fastest growing company in Arizona, #69 on the CRN Solution Provider 500, #15 2018 CRN Fast Growth 150 List.

We sell the latest AI technologies from Nvidia, Dell, HP, Microsoft, Google, Cisco, Lenovo, Apple, VMWare, Adobe, APC, IBM, Nutanix, EMC, Pure Storage, Samsung, Intel, Eaton, and all the hottest AI and Green Data Center, Virtualization, Energy Conservation, Cloud, Storage, Security, Wireless, SD Wan, Video, Identification, and Power Technologies! We also specialize in mission critical product procurement and integration services for some of the largest Corporate, Government, and Education clients in America! Our client base is a who's who of corporate America!

GHA employee owners will receive stock shares every year on top of our industry’s leading commissions, bonuses, and promotional offerings!

Mission critical, online, vast E Commerce distribution network coast-to-coast warehouse locations support just-in-time delivery.

Super convenient, orders placed by 9:00 p.m. EST (8:00 p.m. CST) can be received the next morning for in-stock items.

Secure, 24-hour access to your own personal portal customized with special pricing on more than 2 million top selling products from 3,500 manufacturers in the USA and across the globe.

We are currently HIRING experienced Sales Professionals nationwide with a minimum of three years direct technology sales experience.

We offer a highly lucrative earnings and benefits package with top salespeople earning between $96,000 to $2,000,000 annually. W-2 Employment, Medical, Dental, and HSA Benefits, 401K Retirement Plan, and GHA company stock ownership (ESOP) plan.

Please email your resume to and schedule a strictly confidential interview.

Visit us at:

JOB DESCRIPTION

As a Sales Representative, you will be responsible for acquiring new business by engaging with clients over the phone and email. The focus is offering a variety of logistics services and solutions. Sales Representatives will be equipped with the tools to seek the full sales cycle; prospecting, relationship building, customer service and operations. As you develop your career, there will be an opportunity to take your skills to the next level as a National Sales Representative!

THIS IS A HYBRID ROLE; ability to work in the Overland Park, KS office 4 days every week is required.

WE ARE CURRENTLY INTERVIEWING FOR A START DATE OF JUNE 15, 2026.

RESPONSIBILITIES (Include but are not limited to)

• Complete a high volume of outbound cold calls over the phone to support pipeline and revenue growth
• Develop, maintain and manage new client relationships
• Help drive new account growth via prospecting, sourcing, and account penetration
• Effectively utilize Salesforce for client prospecting and pipeline management
• Navigate Echo’s proprietary software to manage daily operational tasks such as account management, invoicing and tracking shipments
• Establish relationships with internal departments to ensure client transactions are processed accurately and efficiently
• Participate in ongoing education to stay informed about the industry, market, and business.

REQUIREMENTS

• Bachelor's degree
• Recent graduate or 1-2 years' sales experience

IDEAL CHARACHTERISTICS

• Strong customer service and relationship building skills
• Outstanding verbal and written communication skills
• Motivated by money
• Ability to cold call with assertive, positive and persistent style
• Motivated to reach and exceed quotas
• Ability to remain resilient in an aggressive and competitive environment
• Understand the importance of self-motivation, time-management, and organizational skills
• Thrive in a fast-paced environment that requires problem solving and decision making
• Ability to work independently and in a team setting

PAID TRAINING PROGRAM

We are committed to invest in our employee’s professional development and career growth with an industry leading training program! It is our mission to give you the tools needed to succeed. Inside Sales Reps will complete classroom training, a mentorship program, and an in-house continuous education program.

WORK ENVIRONMENT

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

SPX Cooling Technologies is a leader in high quality industrial HVAC equipment used to cool large facilities like hospitals, data centers, and power plants. With cooling towers, fans, and refrigeration units, companies rely on brands like Marley, Recold, and SGS to provide comfort and mission critical and industrial cooling solutions.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact.

The primary purpose of this position is to achieve revenue, profitability and customer satisfaction goals for key accounts in high growth industries. This role will manage business development, pre and post-sales support, channel coordination and operational support for key accounts globally. Project managers and application engineers will report into this role to provide a world class customer experience while achieving growth goals. The individual in this role will demonstrate and implement best practices in professional selling, actively use CRM and other customer management tools and work effectively with reps, internal team members, and marketing and product development to achieve their goals. This role will help refine the current key account program while implementing key corporate initiatives and effectively facilitating the transfer of information between SPX, representatives, and customers. This role meets regularly with customers to discuss goals, needs, general conditions, repairs, upgrades, parts, and major modifications. The incumbent also works with team members to prepare estimates/proposals and perform project management functions as needed and to review performance metrics and market feedback to consistently improve performance. Additionally, the incumbent must know the activity level of competitors in the market and meet booking/revenue goals for each quarter and for the year. The successful incumbent demonstrates a clear sense of urgency and direction while inspiring, leading, and communicating effectively with others. Success in this role requires extensive technical knowledge of assigned product lines, as well as a comprehensive understanding of market conditions and customer needs.

This role encourages innovation and continuously improves efficiency of technical support, monitors advances of technology and competition, and supports global and acquisition-related technical issues in areas of expertise.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

1. Actively pursue key accounts (both OEM and end users)
2. Work with cross-functional teams to maximize sales globally.
3. Develop strategies for quoting opportunities and setting pricing levels.
4. Keep the representatives focused on supporting assigned customers locally and communicating effectively local needs and issues.
5. Contact and meet with customers to discuss all aspects of proposals and close opportunities.
6. Meet annual sales and gross margin goals.
7. Develop and cultivate customer relationships by meeting with customers, conducting presentations, and discussing existing projects.
8. Regularly pass information to and from the representatives and SPX Cooling’s headquarters to assist with sales and customer requests.
9. Discuss specific coil products with the representatives and approve aggressive discount levels.
10. Monitor transaction pipeline to develop proper forecasts.
11. Manage and track territory pricing levels, discount levels, and gross margins.
12. Travel frequently to support customer needs.
13. Document customer requirements for new products, as well as desired changes/enhancements for existing products
14. Influence and collaborate with R&D, engineering, marketing, manufacturing, and operations to enhance products and responsive to customer needs and marketing opportunities.

What we are looking for (Required/Ideal Experience, Skills, Education)

We each bring something to the table, and we are looking for someone who has:

PERFORMANCE MEASURES

• Meet revenue, bookings and gross margin goals.
• Customer satisfaction metrics and goals
• Implementation of CRM and professional sales practices
• Monthly accuracy of pipeline

PEOPLE LEADER COMPETENCIES

• Customer Focus
• Leadership and team management
• Aligning Performance for Success
• Continuous Improvement
• Facilitating Change
• Building a Successful Team
• Building Strategic Work Relationships
• Building Trust
• Gaining Commitment
• Planning and Organizing
• Delegating Responsibility
• Coaching and Developing Others
• Continuous Learning
• Communication

EDUCATION/EXPERIENCE

• Bachelor’s degree strongly preferred, notably in Engineering or another technical field
• 10+ years of experience in rep management, direct sales and key account management
• Knowledge of HVAC/cooling towers

CERTIFICATION/OTHER SKILLS AND ABILITIES

• Proficiency in Microsoft Office
• Ability to effectively manage data and understand analytics using a CRM / pipeline management tool
• Driver’s license and proof of insurance
• Willingness to travel at least 50 percent of the time

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally lifting up to 50 pounds
• Bending/stooping about five percent of the time
• Keyboarding/typing
• Ability to effectively read from a computer screen and/or a paper copy
• Ability to handle a large volume of work and perform multiple tasks in a fast paced environment
• Ability to effectively verbally communicate

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office environment with varying degrees of noise levels
• May work outside and may be exposed to bad weather, heat, and/or excessive noise

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.

The Company

United Iroquois Shared Services (UISS), an affiliate of Iroquois Healthcare Association is a for-profit regional group purchasing organization powered by Premier, Inc. and Acurity, Inc. providing a robust contract portfolio of goods and services & suite of supply solutions to the upstate New York healthcare market.

The Program

We have an exciting opportunity available for a Senior Regional Director for our growing team of professionals.

The Role

The Senior Regional Director has healthcare supply chain experience in an acute and non-acute care environment.  The role responsible for the development, retention, growth, and value realization of assigned healthcare accounts. This role serves as a Supply Chain expert and trusted advisor to hospitals and health systems, leading account strategy, driving adoption of UISS and Premier products and services, managing cross-functional resources, and delivering measurable financial and operational value. 

This position combines supply chain-related account management, organic growth, people leadership, strategic planning, project management, and value analysis, working collaboratively with internal teams and external stakeholders to exceed customer expectations and achieve revenue and performance goals. 

Essential Duties and Responsibilities:               

Account Management & Organic Growth (primary focus)

• Own overall supply chain strategy, account retention, and organic growth for assigned member accounts 
• Develop and execute strategic supply chain improvement plans aligned with customer goals and GPO performance priorities 
• Build and maintain strong executive relationships (CxO and senior leadership) 
• Lead Quarterly Business Reviews (QBRs) and recurring update meetings using operational, meaningful savings and performance insights 
• Identify and execute cross-sell/up-sell opportunities using customer data and analytics 
• Drive adoption of supply chain, purchased services, dietary, and technology solutions 

Value & Performance Improvement

• Identify and support cost savings, utilization optimization, and waste reduction opportunities
• Collaborate with Value Analysis Teams, clinicians, buyers, and analysts
• Measure and document financial outcomes and customer impact

Implementation & Issue Resolution

• Support successful implementation of products and services, including change management
• Serve as a primary point of contact for timelines, risks, and issue resolution
• Troubleshoot, escalate, and drive resolution of customer and supplier issues

Cross-Functional Collaboration & Deliverables

• Partner closely with internal teams (Finance, Marketing & Communications, Premier SMEs, vendor partners)
• Develop high-quality client presentations, reporting, and analyses using Microsoft Office and AI-based tools

Operational Responsibilities

• Maintain accurate reporting and tracking related to account plans, finance, billing, and expenses
• Support administrative fee and accounts receivable responsibilities as applicable

Team Leadership (as applicable)

• Support a collaborative, results-driven culture through coaching and mentorship

Qualifications:

Required Qualifications

• 5–7+ years of experience in healthcare supply chain; provider materials management,  GPO account management, project management, and/ account management and relationship-building skills  
• Ability to analyze and present supply chain related financial and clinical data  
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Copilot, Teams preferred)  
• Excellent project management, communication and organizational skills  
• Ability to work independently in a fast-paced, collaborative environment  

Preferred Qualifications  

• People leadership or team management experience  
• Strong understanding of value analysis and GPO-related performance improvement  
• Prompt Engineering-proficiency in AI platforms and related technologies 

Reports To: United Iroquois Shared Services Executive Director

Employment Type: Full-time, exempt

Job Function: Account Management / Client Success (Healthcare / Strategic Accounts)

Industries: For-profit Organizations

Join our team as a Senior Regional Director and contribute to creating a positive work environment where employees can thrive. We offer competitive compensation packages, comprehensive benefits, and opportunities for professional growth. Apply today to be considered for this exciting opportunity.

Benefits:

• 401(k)
• 401(k) matching
• Bonus pay
• Paid time off – 30 days plus 12 paid holidays
• Flexible schedule
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Vision insurance
• Employee Assistance Program

Physical setting:

•         Hybrid work environment with some travel to member hospitals. Candidates must reside in New York State; Upstate New York location is preferred. Travel will be approximately 25%.

Schedule: Monday to Friday, standard 37.5-hour work week.

Salary Range: $160,000 - $175,000 per year.

United Iroquois Shared Services. Inc. (UISS), does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor(s).

Overview

The Project Manager is responsible for leading small to mid-scale projects, coordinating resources, and ensuring successful delivery. This role requires strong organizational skills, solid communication abilities, and a proactive approach to problem-solving. The Project Manager works closely with stakeholders to execute defined project plans, monitor progress, and support continuous improvement across initiatives.

Candidate must be able to step into active leadership supporting Epic revenue-cycle applications and hospital billing workflows during multiple high-intensity go-live waves.

Key Responsibilities

Project & Program Managements

• Execute project start-up and planning activities for small-scale projects (Intermediate).
• Support project planning for large-scale initiatives (Basic).
• Develop and manage schedules and resources to meet project objectives (Basic).
• Identify and manage project scope, risks, and quality throughout the project lifecycle (Basic).
• Evaluate project outcomes and document lessons learned for future application (Basic).
• Seek opportunities to improve project efficiency and effectiveness (Basic).

Meeting Facilitations

• Clearly define meeting objectives and expected outcomes (Intermediate).
• Facilitate group discussions and support decision making (Basic).
• Keep conversations aligned to agenda items (Basic).
• Demonstrate foundational executive presence (Basic).
• Tailor presentations to the audience (Basic).
• Adjust delivery based on audience engagement (Basic).

Tools & Methodology

• Use organizational Project Management Systems (Basic).
• Utilize MS Project and Visio at an Intermediate level.
• Create high quality presentations in PowerPoint (Mastery).
• Use Excel at an Intermediate level for tracking and analysis.
• Apply strong Word and SharePoint capabilities (Mastery & Intermediate).

Stakeholder Managements

• Persuade and influence stakeholders when appropriate (Basic).
• Anticipate the impact of actions and communication on others (Intermediate).
• Adapt effectively to different stakeholder roles and expectations (Intermediate).
• Understand customer perspectives and act as a trusted partner (Basic).
• Seek opportunities to improve customer satisfaction (Basic).

Change Leadership & Communications

• Help articulate a vision for change (Basic).
• Demonstrate optimism and positive expectations (Intermediate).
• Support change initiatives and act as a catalyst for improvement (Basic).
• Assist in planning structured change processes (Basic).

Personal Leaderships

• Demonstrate self-awareness and strong self-management (Intermediate).
• Show confidence and proactive behavior (Intermediate).
• Apply critical and strategic thinking to achieve results (Intermediate).
• Follow through on commitments with growing independence (Basic–Intermediate).

Talent & Resource Managements

• Celebrate team wins and successes (Basic).

Qualifications

• Proven experience managing projects of varying complexity.
• Strong communication and presentation skills.
• Proficiency with Microsoft Office tools, especially SharePoint, OneNote, PowerPoint, Word, and Excel.
• Ability to manage multiple priorities and stakeholders.
• Foundational experience supporting change initiatives.
• EPIC Cadence, Prelude
• EPIC HIM

• Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings.
• Understand client needs and ensure deliverables meet expectations, including KPIs and service levels.
• Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications (EVERSANAMICC).
• Perform project escalations in a timely manner when client performance requirements are not met.
• Address client concerns in reference to products, services rendered or employee interactions.
• Serve as resource person for staff regarding the client, client procedures, and client product(s).
• Participate in client audits and collaborate with EVERSANA Quality to facilitate audits.
• Manage client invoicing.
  
  

• Mentor junior staff. Provide initial and ongoing training to staff.
• Ensure staff performance and proficiency across client product(s) & procedures.
• Monitor and update client resources to ensure staff has the most accurate and current information.
• Maintain client and client product information reference files.
• Proactively monitor work processes related to handling medical information inquiries, and assure compliance with client performance requirements of EVERSANA-MICC.
• Provide constructive suggestions and follow through with implementation of appropriate changes. This may include revising/updating content or processes to meet EVERSANAMICC service standards as well as the expectations and requirements of the client(s).
  
  

• Triage and respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers. Utilize medical information skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries.
• Utilize writing skills for adverse event and product complaint narrative during intake as well as medical inquiry custom responses.
• Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.)
• Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate adverse event and product complaint reports in compliance with EVERSANA-MICC and client standard operating procedures. Knowledge of FDA’s postmarketing adverse event reporting regulations and safety terminology. Ability to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
• Coordinate processes necessary for responding to product quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
• Maintain product, therapeutic area, and client specific requirements knowledge.
• Ensure good documentation, high quality, and excellent customer service.
• Medical writing and Medical Information content development. Provide medical writing to assist in drafting of Medical Information response documents [FAQs, Scientific Response Documents (SRDs), Custom Response Documents (CRDs)] and/or work collaboratively with medical writing team to develop these materials.  Staffing at scientific medical affairs booths.
• On-call responsibilities on an as assigned basis.
  
  

• Metrics: Maintain and contribute toward process improvement, which positively impacts metrics associated with activities of the Medical Communications Contact Center; metrics are subject to change annually or more often as deemed necessary.
• Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Contact Center.
• Hours: Able to work full time and be flexible with work scheduling as required by clients and management.
• Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.
  
  

• Education: Pharm.D. Degree
• Experience and/or Training: One to two years of Medical Information and/or pharmaceutical industry experiences.
  
  

• Education: Advanced healthcare degree (preferred PharmD or higher).
• Experience and/or Training: 2-5 years of Medical Information and/or pharmaceutical industry experiences.
• Experiences in a Contact Center and Pharmaceutical industry environment.
• Skills in project management and time management.
• Technology/Equipment: Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms.
• Knowledge: Therapeutic expertise. Ability to critically evaluate medical literature. Medical Information contact center systems and processes.
• Experience in Drug Information or a specialty area, particularly in Oncology, Hematology, Immunology, rare disease, Neurology, Cardiology, or other specialty.
• Positive Attitude and Energy – Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude.
• Communication Skills – Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate.
• Innovator – Transforms creative ideas into original solutions that positively impact the company’s performance.
• Highly Principled – Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior.