Jobs in Park Ridge, IL

969 positions found — Page 47

LVN LPN
$36 / hour
Oak Park, IL 2 days ago

ABOUT THE ROLE

As an LVN or LPN at Belmont Village, you will administer medications, support wellness initiatives, help ensure regulatory compliance and assist with quality monitoring in our Assisted Living and Memory Care community. You will communicate with healthcare practitioners, ancillary providers, pharmacies, family members, and team members as needed ensuring timely clinical interventions and follow-up. You will lead and provide direction to Caregivers and Medication Technicians where applicable. The ideal candidate is reliable, takes pride in their work, and demonstrates empathy. They excel in a fast-paced, physically active position, collaborate effectively, and embrace a growth mindset, prioritizing exceptional hospitality and helping seniors to thrive as they age.

YOUR TYPICAL RESPONSIBILITIES

  • Follow up on physicians orders, coordinate services with ancillary providers and report to physicians and families any changes of condition or other pertinent clinical care information

  • Provide medication administration to an assigned group of residents according to physicians orders and report any adverse reactions or clinical observations documenting as necessary

  • Ensure resident care and service plans are followed by overseeing tasks of Medication Technicians and care providers

  • Make appropriate situational decisions and manage conflict in a positive and constructive manner

  • Update and review resident medical records, clinical documentation, and incident reports

MINIMUM QUALIFICATIONS

  • Active LVN or LPN license in the State in which this community is located

  • CPR Certified or ability and willingness to obtain within 30 days of hire

  • One year of medication administration experience preferred

  • Must be able to communicate clearly in verbal and written English

  • Intermediate computer and mobile device skills

  • Professional, pleasant and team oriented attitude

  • Consistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the community

Please note that the above Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties and skills required.

BELMONT VILLAGE PERKS

  • Career Growth & Training programs led by Belmont Village subject matter experts

  • BV Cares direct employee support program for severe and unexpected hardships

  • Complimentary unlimited CE courses to maintain your nursing license

  • Exclusive discounts and offers from leading retailers and brands

  • Celebration of Employee Milestones & Achievements

  • Referral bonus opportunities

ABOUT THE COMPANY

Belmont Village Senior Living owns, manages, and operates luxury senior living communities across the United States and in Mexico City, Mexico. Our diverse teams are composed of servant leaders who thrive in hands-on, fast-paced, and physically active roles. Our most successful team members are deeply committed to serving seniors and align closely with our core values: Trust, Respect, Teamwork, Dignity, Integrity, Ownership, and Learning. With a strong strategic development plan in place, Belmont Village is proud to provide a wide range of opportunities for internal growth and career advancement.

BENEFITS AVAILABLE

Belmont Village Senior Living offers full-time employees medical, dental, vision, mental health, and prescription benefits along with Paid Time Off, 401(k) savings with employer match, short-term disability, long-term disability, and life insurance.

EOE

Belmont Village Senior Living is proud to be an Equal Opportunity Employer.


#INDNUR

temporary
Quality Supervisor
Salary not disclosed
Franklin Park, IL 2 days ago

Title: Quality Supervisor

Location: Chicago Metro Area

Industry: Metal Manufacturing / Industrial Components

Compensation: $75K – $85K


Position Overview

A growing manufacturing organization in the Chicago metro area is seeking a Quality Supervisor to lead daily quality operations within a production environment. This role will oversee inspection processes, support quality assurance initiatives, and partner with manufacturing and engineering teams to ensure products consistently meet customer and regulatory standards.

This position is ideal for a hands-on quality professional with experience in metal manufacturing or stamping who enjoys working closely with production teams and driving continuous improvement.


Key Responsibilities

  • Supervise daily activities of the quality department and inspection personnel
  • Provide coaching, guidance, and training to quality team members
  • Ensure products meet internal specifications and customer requirements
  • Support root cause analysis and corrective action initiatives
  • Analyze quality and production data to determine product acceptability
  • Collaborate with manufacturing and engineering teams to resolve quality issues
  • Prepare reports and data summaries for management review
  • Support internal and external quality audits
  • Maintain quality documentation and inspection records
  • Utilize precision measuring tools and inspection equipment to verify product conformance


Qualifications

  • 3+ years of experience in a manufacturing quality role
  • Prior experience leading or mentoring quality personnel preferred
  • Experience in metal stamping, machining, or metal component manufacturing strongly preferred
  • Knowledge of quality core tools (PPAP, FMEA, SPC, MSA, APQP)
  • Ability to read blueprints, GD&T, and piece prints
  • Experience using measuring equipment such as calipers, micrometers, and optical comparators
  • Strong communication and problem-solving skills
  • Ability to work cross-functionally with engineering and production teams


Work Environment

This role operates in both an office and manufacturing environment and requires regular interaction with production teams. Occasional travel to customer or supplier locations may be required.

Not Specified
Manufacturing Process Engineer - Precision Machining
🏢 TekPro
Salary not disclosed
Addison, IL 2 days ago

TekPro is partnered with a precision machining manufacturer in the Chicago area that is looking to add a Process Engineer to their team. Our client offers modern CNC equipment, a clean and organized facility, and the opportunity to work on complex precision machined components.


This role is ideal for someone with experience in a precision machining environment who enjoys developing manufacturing processes, working with engineering and production teams, and supporting the launch of new parts into production.


Key responsibilities include:

  • Developing detailed manufacturing process plans for new parts using SolidWorks for modeling and drafting and Visual Manufacturing (ERP) for documentation
  • Reviewing customer purchase orders, drawings, and specifications to ensure all requirements are incorporated into the manufacturing process plan
  • Ensuring manufacturing process plans comply with all drawing, purchase order, and specification requirements
  • Reviewing existing tooling and gage inventory for use in the manufacturing process
  • Designing and ordering new tooling when necessary
  • Working closely with manufacturing teams to troubleshoot and resolve production issues as they arise
  • Supporting continuous improvement of manufacturing processes and production efficiency



If you have experience in manufacturing engineering or process engineering within a CNC machining environment and are interested, apply now to learn more!

Not Specified
Quality Assurance Manager
🏢 Eastridge Workforce Solutions
Salary not disclosed
Franklin Park, IL 2 days ago

ABSOLUTELY NO SPONSORSHIP OF ANY KIND -- PLEASE DO NOT APPLY -- NO VISAS OR ANY TYPE OF SPONSORSHIP


Quality Manager


Must have strong experience in automotive manufacturing quality leadership (IATF 16949 OR TS 16949)


Position Overview

The Quality Manager leads the site’s quality function and ensures that products consistently meet internal standards and customer requirements. This role is responsible for managing quality personnel, driving continuous improvement initiatives, supporting production teams, and maintaining compliance with applicable quality systems and industry standards. The position works cross-functionally with operations, engineering, and leadership to maintain product integrity and address quality-related concerns throughout the manufacturing process.


Key Responsibilities

  • Lead and develop the plant’s quality team by providing guidance, training, and ongoing performance feedback to ensure departmental goals are achieved.
  • Direct daily quality activities including product inspections, issue resolution, and verification that manufactured products meet required specifications.
  • Review and coordinate responses to customer and internal corrective actions, ensuring appropriate investigation, documentation, and follow-through.
  • Analyze quality and production data to identify trends, investigate root causes, and support improvements to manufacturing processes.
  • Partner with manufacturing and engineering teams to resolve product quality issues and improve overall process capability.
  • Evaluate finished products and production processes to determine compliance with specifications, standards, and customer expectations.
  • Investigate testing or measurement concerns by verifying calibration and functionality of inspection equipment and coordinating necessary corrective actions.
  • Organize and interpret inspection results, historical quality data, and production records to support problem solving and decision-making.
  • Communicate quality performance metrics through reports, charts, presentations, or other analytical tools for leadership review.
  • Maintain and support the organization’s quality management system by ensuring policies, procedures, and documentation remain current and effective.
  • Facilitate meetings or discussions focused on quality improvement initiatives, corrective actions, and process performance.
  • Participate in internal and external quality audits and assist with follow-up actions to address findings or recommendations.
  • Utilize a variety of inspection and measurement tools including micrometers, calipers, optical comparators, and related quality equipment.
  • Maintain accurate documentation and records associated with quality activities and compliance requirements.
  • Promote a clean, organized, and safe working environment while following company policies and operational procedures.
  • Perform additional responsibilities as needed to support operational and business objectives.


Qualifications

  • High school diploma or equivalent required; additional technical training or education related to quality, manufacturing, or engineering preferred.
  • Previous experience in a quality leadership or supervisory role within a automotive manufacturing environment.
  • Background in metal stamping, precision manufacturing, or similar industrial production processes is strongly preferred.
  • Working knowledge of industry quality methodologies and core tools such as PPAP, FMEA, MSA, SPC, and APQP.
  • Ability to interpret blueprints, technical drawings, GD&T, and product specifications.
  • Proficiency using inspection and measurement equipment including calipers, micrometers, optical comparators, and vision systems.
  • Strong analytical skills with the ability to evaluate data, identify trends, and drive corrective actions.
  • Effective communication skills with the ability to collaborate across departments and clearly convey quality expectations.


Work Environment & Physical Requirements

  • Position operates in both office and manufacturing environments.
  • Requires the ability to stand, walk, bend, and move throughout a production facility.
  • Use of hands and visual inspection tools required during portions of the workday.
  • Occasional exposure to moving machinery or industrial equipment.
  • Ability to travel periodically to customer or supplier locations when required.
Not Specified
Account Manager
Salary not disclosed
Elmhurst, IL 2 days ago

LAZ Parking, North America’s largest tech-enabled parking, transportation, and mobility company, is proud to be partnering with Freight Ninja Truck Parking Solutions—a rapidly growing leader in truck, trailer, and fleet parking management.


Freight Ninja operates a nationwide network of over 50 Industrial Outdoor Storage (IOS) locations, providing essential parking solutions for fleet operators and small businesses navigating the increasing demand for secure, scalable parking.


As part of this exciting collaboration, LAZ is supporting Freight Ninja’s continued growth by bringing our operational expertise, cutting-edge technology, and national infrastructure to the table. Together, we’re transforming the landscape of IOS parking across the country—and we’re looking for passionate individuals to help lead the way.


  • Compensation: $50-55K (after 90 days - salary + commission structure)
  • Location: on-site, 5 days a week


The Spirit of the Position:

As an Account Manager at Freight Ninja, you will play a pivotal role in driving revenue growth and expanding our client base. We are seeking motivated individuals with a passion for logistics, exceptional communication skills, and a proven track record in sales. This is an exciting opportunity to join a forward-thinking company and contribute to the evolution of the logistics landscape.


Responsibilities:

  • Client Acquisition: Identify and prospect potential clients in the logistics and industrial sectors, fostering strong relationships to drive new business.
  • Product Knowledge: Stay informed about Freight Ninja's services and solutions, effectively communicating their value propositions to clients.
  • Sales Presentations: Conduct engaging and informative sales presentations to showcase our services, addressing client needs and providing tailored solutions.
  • Pipeline Management: Manage the sales pipeline, from lead generation to deal closure, ensuring timely follow-ups and efficient communication.
  • Negotiation: Skillfully negotiate terms and agreements with clients, ensuring mutually beneficial outcomes and long-term partnerships.
  • Market Research: Stay updated on industry trends, competitor activities, and market demands to identify new opportunities and stay ahead in the market.
  • Collaboration: Work closely with the marketing and operations teams to align sales strategies with overall business objectives.


Requirements:

Travel:

  • Willingness to travel for client meetings and industry events.


Education:

  • Bachelor’s degree in business, Communications, or related fields is preferred.


Experience:

  • Proven experience in B2B sales, preferably in the logistics or transportation industry.
  • Comfortable making 250+ outbound calls a week from a large database of contacts.


Skills:

  • Strong communication, negotiation, and interpersonal skills.
  • Self-motivated with a results-driven approach.
  • Familiarity with CRM software such as HubSpot or Salesforce.
  • Strong working knowledge of Office 365.


Physical Demands:

  • Ability to lift, push and pull at least 10lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.


FLSA Status: Exempt


LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.


This Employer participates in E-Verify.

Not Specified
Executive Assistant Office Manager
Salary not disclosed
Mount Prospect, IL 2 days ago

Our solutions protect patients!

Founded in 1932, Xttrium Laboratories, Inc. is a Family Owned and Operated Company based out of the Chicagoland area. We are committed to human health and take great pride in being a leading manufacturer and supplier of antiseptic products across the country. Xttrium Laboratories began as a small group of doctors and nurses working to treat individual patient needs. Today, our portfolio has expanded to over 150 different FDA-approved infection prevention and healthcare products. With 85 years of experience, the Xttrium Team is driven to provide solutions to a wide variety of health and safety concerns.


Role: Executive Assistant/Office Manager

FLSA classification: Exempt


We are excited to offer this key opportunity with our team! We are seeking a highly organized, proactive Executive Assistant/ Office Manager to support and partner with leadership as the first EA to support the Xttrium leadership team. This person will also oversee daily office and business operations.


Key Responsibilities

  • Manage leadership calendars, meetings and conference support.
  • Be the liaison between staff, vendors, customers and Executive Leadership, ensuring they are focused on most critical company items while managing expectations.
  • Handle travel and expenses for key leadership roles.
  • Plan and execute Company events and other projects.
  • Help support agendas, capture action items, and assist with PowerPoint presentations.
  • Manage daily office flow, supplies, vendors, and equipment, ensuring functionality and adherence to policy.
  • Serves as Office Manager first point of contact to external visitors.
  • Support leadership communications through various channels.
  • Other projects and duties, assigned.


Required and Preferred Education, Experience and Skills

  • A minimum of an associate’s degree in business or a related subject and five (5) years of experience. A minimum of a high school diploma or the equivalent with significant plus ten (10) plus years of relevant experience preferred.
  • Ability to work in an on-site setting.
  • Strong written and verbal communication skills.
  • Demonstrated self-starter with a detail-orientation approach.
  • Ability to independently influence and lead projects to completion.
  • Proficient in Microsoft Software (Word, PowerPoint, Excel).
  • Ability to demonstrate creative thinking and resourcefulness.
  • High discretion, professionalism, adaptability, and confidentiality.


Compensation: Salary Range & Benefits Offered

The role offers a general range between $80,000 to 105,000 per year. Final compensation will be determined based on relevant experience, education, and internal equity.

Xttrium offers a comprehensive list of benefits including but not limited to:

  • Full medical, dental, vision as well as company paid life insurance and disability coverages.
  • A comprehensive and competitive 401(k) retirement and savings program.
  • Generous Time off including company paid holidays.


We are proud to be an Equal Opportunity Employer. We welcome people of all backgrounds, experiences, and perspectives. Employment decisions are made based on skills, qualifications, and potential, never on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.

Not Specified
Senior Scrum Master
Salary not disclosed
Rosemont, IL 2 days ago

6-12+ Month Contract Position

Location - Rosemont, IL / Remote (need to be available to be onsite 2-3 times a month)


Our client is looking to add a Sr. Scrum Master to their team that is a servant leader and coach for an agile team, who is responsible for optimizing the flow of stories and the value delivered by one or more pod/ scrum team.

Key responsibilities include coordinating and facilitating Scrum ceremonies, managing dependencies for the team, providing visibility into team delivery plans and progress, enabling continuous improvement within the team. The Scrum Master helps educate the team, ensuring that the agreed Agile process is being followed. They also help remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement.


Responsibilities:

• Ensure impediments are resolved quickly, the team follows their agreed-to team working agreements, and that there is a good relationship between the Product Owner(s) and the development team(s).

• Establish and ensure adherence to the Scrum framework and ceremonies, including Sprint Planning, Backlog Refinement, Daily Stand-up, Sprint Review and Sprint Retrospective.

• Help the team define team working agreements, like a Definition of Ready and Definition of Done, and enforces the agreements.

• Set up standard project metrics, product templates and processes and works with the team(s) to create the proper ceremonies and deliverables.

• Continuously strives towards more efficient and effective Scrum teams, resulting in higher and consistent velocities as well as better software quality.

• Clearly communicate with all stakeholders, including Product Owner and Team, manage risks and resolve impediments.

• Apply expert level knowledge of the software development life cycle to coach teams to flawless deployments to the production environment.

• Drive Scrum of Scrums to ensure dependencies are clearly understood and cross-team impediments are addressed.

• Understand the big picture as well as the details and complexities of technical and functional issues, driving them to resolution.

• Ensures the team has a healthy product and Sprint backlog (in collaboration with the PO).


Qualifications:

• 8 years of experience as Scrum Master and familiar with the adoption of Agile values, principles, framework, and practices.

• BA / BS in IT, statistics, computer science, mathematics, information management, business or a related field or equivalent experience.

• Microsoft Azure DevOps expertise.

• CSM, A-CSM, SAFe SM or CSP designation.

• Strong investigative, analytical skills.

• Interpersonal communication skills with the ability to work independently or as part of a team with both the Business and technology staff.

• Experience leading or participating in all Agile meetings including: sprint planning, sprint grooming, review, demo, stand-up, and retrospective sessions.

• Experience in all phases of product, software, and testing lifecycles.

• Clear and concise verbal and written communication skills.

• Curious, self-motivated, independent.

Preferred Qualifications:

• Extensive knowledge of several agile frameworks including SAFe and experience working in a SAFe environment


The anticipated hourly rate range for this position is ($65-70/hr). Actual hourly rate will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, retirement and/or other benefits are available after a waiting period.

Not Specified
Physical Therapist
Salary not disclosed
Northbrook, IL 2 days ago

Physical Therapist (PT) – Outpatient Orthopedics


6-Week Contract | Option to Extend


If you’re an experienced Physical Therapist who thrives in a fast-paced outpatient orthopedic setting, this opportunity was designed for you.


Distinctive Therapy Services is a clinician-led therapy group that prioritizes efficiency, autonomy, and high-quality patient care. We’re seeking a strong outpatient PT for a 6-week placement (with the option to extend or rotate into another assignment) in a busy orthopedic clinic.


This role is ideal for a clinician who can step into an active caseload, adapt quickly, and deliver excellent care with minimal ramp-up time.


Position Details

Setting: Outpatient Orthopedic Clinic in Northbrook, IL

Patient Population: Orthopedic and geriatric patients

Schedule: Monday – Friday | 9:00 AM – 5:00 PM

Start Date: March 23 or later

Duration: 6 weeks (option to extend or transition into a new placement)


Why Clinicians Choose Distinctive

Clinician-Led Culture – Built by therapists, for therapists

No Corporate Red Tape – No micromanagement or unnecessary meetings

Efficient Documentation – Streamlined systems that keep charting manageable

Support Without Overreach – We coordinate logistics so you can focus on care

Flexible Contract Opportunities – Potential to extend based on clinic needs


What You’ll Be Doing

• Perform physical therapy evaluations and implement treatment plans

• Treat orthopedic and workers’ compensation patients

• Progress therapeutic exercise programs and functional activities

• Provide manual therapy techniques when appropriate

• Document treatments accurately and efficiently

• Collaborate with clinic staff to support strong patient outcomes


What We’re Looking For

• Active Illinois Physical Therapist license

• Prior outpatient orthopedic experience required

• Strong orthopedic rehabilitation skill set

• Comfortable managing a full caseload

• Able to adapt quickly and integrate into clinic workflow

• Excellent communication and time-management skills

• Comfortable with electronic documentation


The Ideal Clinician

You’re confident, efficient, and ready to step into a busy outpatient clinic environment without extensive onboarding. You understand orthopedic rehabilitation, can professionally manage workers’ compensation cases, and take pride in delivering high-quality, patient-focused care.


A Practice Model That Respects Clinicians

At Distinctive Therapy Services, we trust experienced clinicians to do what they do best. If you’re looking for a structured short-term opportunity with the potential to extend—without corporate pressure—you’ll feel right at home here.

Not Specified
Technical Support Specialist (HVAC)
Salary not disclosed
Niles, IL 2 days ago

Thermal Care, part of the PiovanGroup, is a leading manufacturer of process cooling equipment and systems for applications worldwide. As an ISO 9001 certified manufacturer, Thermal Care provides heat transfer equipment for over 50 industries and specializes in meeting the specific needs of our customers by offering both standard and custom designed industrial process cooling solutions. Some of the industries served include plastics, laser, heat treating, food processing, machine tool, plating, anodizing, chemical, die casting, optical coating, and printing.

The Technical Support Specialist (HVAC) actively resolves the day-to-day technical needs of customers by managing problems and solutions. This position will report to the Director of Service and Aftermarket and is located in Niles, Illinois.

Duties and Responsibilities

  • Respond to external and internal customers (primarily via phone)
  • Understand customer concerns and resolve problematic issues in a professional manner
  • Provide after-hours phone support
  • Communicate with customers, engineering, sales, and service management
  • Troubleshoot and provide suggestions to resolve electrical, mechanical, technical, or industry related issues
  • Document events for future reference and create corrective action reports (CARs) as needed

Requirements

  • Associate’s degree and/or five (5)+ years of direct work experience without formal education
  • Minimum of three (3) years of process cooling experience preferred
  • Knowledge of basic PLC ladder logic, AutoCAD drawings, system level controls, refrigerant equipment, pumps, tanks, and piping
  • Ability to read and comprehend schematics, wiring diagrams, ladder logic, etc.
  • Prior experience in customer service (either face-to-face or over the phone)
  • Excellent verbal and written communication skills
  • Must have strong interpersonal skills and provide high-quality customer service


PiovanGroup is a world leader in the development and production of systems for the automation of production processes for the storage, transport and treatment of polymers, plastic, and food powders. The Group is close to its customers, on a global basis, through continuous technical assistance and support from the design phase to the installation and start-up of the system.

Customers, People, Innovation. These are the pillars of our philosophy that have led us to grow in a path that began more than fifty years ago, pursuing our development objectives with honesty, integrity, and transparency.

PiovanGroup offers an outstanding compensation and benefits package including profit sharing, bonus plans, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, health club reimbursement, tuition reimbursement, employee assistance, and employee referral bonus program.

PiovanGroup is an Equal Opportunity Employer (EOE) and offers employment opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin or ancestry, physical or mental disability (except where physical or mental abilities are a bona fide occupational requirement), veteran status, marital status, familial status, sexual orientation, HIV-positive status, possession of the sickle cell trait, genetic characteristics, political views, and any other basis protected by federal, state or local laws.

Not Specified
Executive Director, Patient Services Great Midwest
Salary not disclosed
Wood Dale, IL 2 days ago

Job Description

The Executive Director, Patient Services Great Midwest, is responsible for leading Quest Diagnostics’ Patient Services in the Region, a scope of 2100 employees and 300+ Patient Service Centers and 500+ In-Office Phlebotomist locations. The Executive Director will lead Patient Services strategy and execution driving customer & employee experience, operational excellence and profitable growth for the business.


The ideal candidate will have successfully demonstrated experience in driving transformational change across a dispersed geographic footprint in large customer-facing operations, leveraging tools and technology, metrics, analytics and a strong process-oriented approach.


This role is a key member on the senior leadership team for the GMW region and is critical in supporting profitable growth in partnership with the Commercial Sales organization.


This position directly reports to the Regional President and is based on-site at our Wood Dale, IL office. Region travel is required.


Pay Range: $230-$270,000 base salary + 30% AIP + LTI

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.


Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

  • Day1Medical,supplementalhealth,dental&visionforFTemployeeswhowork30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6Holidaysplus1"MyDay" off
  • FinFit financial coaching and services
  • 401(k)pre-taxand/orRothIRAwithcompanymatchupto5%after12monthsof service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • …andsomuch more!


Responsibilities

  • Develop Patient Services strategy and execution plan for the business
  • Deliver exceptional patient centric experience and superior customer service while driving profitable growth
  • Partner with Commercial sales, Marketing and Regional leadership team on Patient Services priorities and strategic goals, including creating a customer-centric and high-performance oriented team
  • Own profitability of Patient Services operations
  • Drive operational excellence by optimizing operations - meet or exceed all metrics such as patient wait time, recollections, patient satisfaction, PSC and IOP cost and productivity, employee turnover, employee engagement and quality metrics, etc.
  • Grow patient encounters with commercial
  • Ensure adherence to regulatory, compliance, medical quality and safety (OSHA) guidelines.
  • Ensure training standards are followed across the entire team, clients, commercial and other ad hoc team members.
  • Hire, engage and develop leaders in the Patient Services function from supervisors to managers and Director with a strong focus on building a robust leadership pipeline
  • Facilitate alignment with Logistics and other regional functions in support of streamlined operations and profitable growth
  • Partner and align with the National Patient Services team in support of priorities and execution of initiatives
  • Travel within region to ensure high-touch two-way dialogue with employees


Competencies

  • Business and Financial Acumen
  • Strategic Agility
  • Customer Focus
  • Drive for Results
  • Creative Problem Solving
  • Interpersonal Savvy
  • Process Management
  • Building Effective Teams
  • Communication & Influencing skills
  • Innovation
  • Matrix management


Qualifications

  • BA / BS degree required; advanced degree preferred
  • 10+ years of professional experience in a leadership role in a customer service environment
  • Experience in leading large customer-facing operations
  • Clinical laboratory or Retail experience is a plus
  • Health / patient care experience a plus
  • Demonstrated success in overseeing a large, dispersed department or function, with direct impact on service metrics and financial results, experience in best-in-class service industries
  • Experience leading change and business transformation
  • Execution / results focus
  • P&L / business acumen


About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Not Specified
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