Jobs in Otley, IA

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Up to $150K Sign On Bonus – Des Moines, IA – Seeking Anesthesiology Physicians

Join the Physician Partnership Where You Can Increase Your Impact

Vituity’s ownership model provides autonomy, local control, and a national system of support, so you can focus your attention where you want it to be – on your patients.

Join the Vituity Team. Vituity is a 100% physician-owned partnership and is led by frontline physicians that are all equitable owners. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package including profit distribution, and multiple career development opportunities. Our leadership understands what your practice needs to thrive and gives you autonomy and local control so you can provide care when, where, and how your patients need it. You are backed by a best-in-class corporate healthcare team and supported by the broad peer-level expertise of 6,000 Vituity clinicians. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Up to $150k sign-on bonus for qualified candidates.
• Seeking Board Eligible/Certified Anesthesiology physicians.
• Current IA state license is a plus.

The Practice

MercyOne Des Moines Medical Center – Des Moines, Iowa

• Level II Trauma Center with over 800 licensed beds.
• Over 10,000 surgery cases and over 2,500 OB cases per year.
• First and second call every two weeks with day off after.
• Specialties include cardiac, pediatric, and general anesthesia.
• Moderately low call burden and flexible scheduling.

The Community

• Des Moines, Iowa, is a vibrant and growing city that blends Midwestern charm with modern energy, making it a fantastic place to live and work.
• As the capital city, it’s home to a thriving job market, particularly in healthcare, and tech.
• Residents enjoy a rich cultural scene with attractions like the Des Moines Art Center, the Pappajohn Sculpture Park, and the historic East Village.
• The city comes alive with events such as the Iowa State Fair, one of the country’s largest and most celebrated.
• Just a short drive away, you’ll find outdoor escapes like Gray’s Lake Park and Saylorville Lake.
• Des Moines experiences all four seasons, offering snowy winters and warm summers.
• Centrally located in the Midwest, it’s within reach of other major cities.
• Sports fans enjoy easy access to NFL, NBA, and NHL games in nearby Minneapolis, Kansas City, and Chicago.

Benefits & Beyond

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior Health Plan Options
• Dental, Vision, HSA, life and AD&D coverage, and more
• Partnership models allows a K-1 status pay structure, allowing high tax deductions
• Extraordinary 401K Plan with high tax reduction and faster balance growth
• Eligible to receive an Annual Profit Distribution/yearly cash bonus
• EAP and travel assistance included
• Student loan refinancing discounts
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

Applicants only. No agencies please.

Up to $150K Sign On Bonus – Des Moines, IA – Seeking Anesthesiology Physicians

Join the Physician Partnership Where You Can Increase Your Impact

Vituity’s ownership model provides autonomy, local control, and a national system of support, so you can focus your attention where you want it to be – on your patients.

Join the Vituity Team. Vituity is a 100% physician-owned partnership and is led by frontline physicians that are all equitable owners. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package including profit distribution, and multiple career development opportunities. Our leadership understands what your practice needs to thrive and gives you autonomy and local control so you can provide care when, where, and how your patients need it. You are backed by a best-in-class corporate healthcare team and supported by the broad peer-level expertise of 6,000 Vituity clinicians. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Up to $150k sign-on bonus for qualified candidates.
• Seeking Board Eligible/Certified Anesthesiology physicians.
• Current IA state license is a plus.

The Practice

MercyOne Des Moines Medical Center – Des Moines, Iowa

• Level II Trauma Center with over 800 licensed beds.
• Over 10,000 surgery cases and over 2,500 OB cases per year.
• First and second call every two weeks with day off after.
• Specialties include cardiac, pediatric, and general anesthesia.
• Moderately low call burden and flexible scheduling.

The Community

• Des Moines, Iowa, is a vibrant and growing city that blends Midwestern charm with modern energy, making it a fantastic place to live and work.
• As the capital city, it’s home to a thriving job market, particularly in healthcare, and tech.
• Residents enjoy a rich cultural scene with attractions like the Des Moines Art Center, the Pappajohn Sculpture Park, and the historic East Village.
• The city comes alive with events such as the Iowa State Fair, one of the country’s largest and most celebrated.
• Just a short drive away, you’ll find outdoor escapes like Gray’s Lake Park and Saylorville Lake.
• Des Moines experiences all four seasons, offering snowy winters and warm summers.
• Centrally located in the Midwest, it’s within reach of other major cities.
• Sports fans enjoy easy access to NFL, NBA, and NHL games in nearby Minneapolis, Kansas City, and Chicago.

Benefits & Beyond

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior Health Plan Options
• Dental, Vision, HSA, life and AD&D coverage, and more
• Partnership models allows a K-1 status pay structure, allowing high tax deductions
• Extraordinary 401K Plan with high tax reduction and faster balance growth
• Eligible to receive an Annual Profit Distribution/yearly cash bonus
• EAP and travel assistance included
• Student loan refinancing discounts
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

Applicants only. No agencies please.

Up to $150K Sign On Bonus – Des Moines, IA – Seeking Anesthesiology Physicians

Join the Physician Partnership Where You Can Increase Your Impact

Vituity’s ownership model provides autonomy, local control, and a national system of support, so you can focus your attention where you want it to be – on your patients.

Join the Vituity Team. Vituity is a 100% physician-owned partnership and is led by frontline physicians that are all equitable owners. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package including profit distribution, and multiple career development opportunities. Our leadership understands what your practice needs to thrive and gives you autonomy and local control so you can provide care when, where, and how your patients need it. You are backed by a best-in-class corporate healthcare team and supported by the broad peer-level expertise of 6,000 Vituity clinicians. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Up to $150k sign-on bonus for qualified candidates.
• Seeking Board Eligible/Certified Anesthesiology physicians.
• Current IA state license is a plus.

The Practice

MercyOne Des Moines Medical Center – Des Moines, Iowa

• Level II Trauma Center with over 800 licensed beds.
• Over 10,000 surgery cases and over 2,500 OB cases per year.
• First and second call every two weeks with day off after.
• Specialties include cardiac, pediatric, and general anesthesia.
• Moderately low call burden and flexible scheduling.

The Community

• Des Moines, Iowa, is a vibrant and growing city that blends Midwestern charm with modern energy, making it a fantastic place to live and work.
• As the capital city, it’s home to a thriving job market, particularly in healthcare, and tech.
• Residents enjoy a rich cultural scene with attractions like the Des Moines Art Center, the Pappajohn Sculpture Park, and the historic East Village.
• The city comes alive with events such as the Iowa State Fair, one of the country’s largest and most celebrated.
• Just a short drive away, you’ll find outdoor escapes like Gray’s Lake Park and Saylorville Lake.
• Des Moines experiences all four seasons, offering snowy winters and warm summers.
• Centrally located in the Midwest, it’s within reach of other major cities.
• Sports fans enjoy easy access to NFL, NBA, and NHL games in nearby Minneapolis, Kansas City, and Chicago.

Benefits & Beyond

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior Health Plan Options
• Dental, Vision, HSA, life and AD&D coverage, and more
• Partnership models allows a K-1 status pay structure, allowing high tax deductions
• Extraordinary 401K Plan with high tax reduction and faster balance growth
• Eligible to receive an Annual Profit Distribution/yearly cash bonus
• EAP and travel assistance included
• Student loan refinancing discounts
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

Applicants only. No agencies please.

DocCafe has an immediate opening for the following position: Physician - Orthopedics in Pella, Iowa.

Make $730,000 - $1,400,400/yearly.

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Border Patrol Agent (BPA) – in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11)

SAME MISSION, NEW DRIVE!

You love protecting your community and doing your part to keep our nation safe. But maybe you're looking for a change of scenery?

USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country.

Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.

Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11, $63,148 - $120,145 per year
Locality Pay: Varies by duty location.
Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa
• Buffalo Sector Stations - Wellesley Island
• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde
• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta
• El Centro Sector Stations - El Centro, Indio, Calexico
• Grand Forks Sector Stations - Pembina
• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass
• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren
• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata
• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen
• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente
• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville
• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford
• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox
• Yuma Sector Stations - Blythe, Yuma, Wellton

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications:

GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Manager, Strategic Pricing

Pella, Iowa

SUMMARY

As the pricing lead for Pella, this role will own the pricing strategy across an expansive product portfolio for all segments and define cross-company initiatives that align profit margins and revenue growth to the company’s strategic plan.

The ideal candidate will help establish the Pella Family of Brands’ pricing capability, including strategy, process optimization, and governance; he/she will partner closely with the brand leaders to ensure the pricing strategy is brought to life both at the enterprise level as well as at a brand specific level. This individual will help to improve data-driven decision making for short and long-term to drive greater pricing alignment to customer value and business profitability.

This position requires strategic thinking, strong analytical skills, sound business acumen, excellent project management skills, and solid communication skills. Equally important, this individual must have a good understanding of financial management and cost-based accounting to effectively evaluate current pricing strategies and find opportunities to optimize.

Essential Functions include the following. Other duties may be assigned:

• Embrace new ways of doing things and set example for organization.
• Orchestrates regular analysis on market pricing, competitive and vendor pricing to arrive at optimum pricing strategy and tiers for Pella products.
• Leads, designs, and evaluates pricing strategies, policies and governance.
• Work cross-functionally to translate enterprise, commercial and department insights into pricing strategy, goals, and actionable plans.
• Drives continuous improvement and building pricing capability.
• Analyzes data and translates the data into action plans that align with the company’s financial objectives. Coordinates with business leaders to generate deep insights and discover effective solutions to pricing strategies.
• Partners with internal and external teams to develop and enhance complex pricing models and tools.
• Identifies value drivers for Pella and each product we sell.
• Constructs and guides strategy around pricing governance, tiers and floors, pricing exceptions, and process efficiency.
• Develops a quarterly pricing roadmap aligned with company strategy and annual profitability goals.
• Research competitive benchmarking of pricing and solicits sales feedback to help price for success.
• Continuously evaluates pricing developments and trends to ensure new thought leadership and capabilities are introduced into the various business groups.
• Implement price adjustments and communication to appropriate parties.
• Develop metrics to track effectiveness, identify opportunities, and display continuous improvement.
• Helps to automate pricing processes and devise timely and accurate implementation of price changes throughout the system with a scalable way to measure performance.
• Identifies, documents, and implements opportunities for continuous improvement.
• Partner with sales and marketing to execute region/market-specific revenue strategies or support sale/promotional strategies based on market needs and brand imperatives.

Other Functions

• Explore how new technologies can drive improvements to revenue, efficiency, and accuracy.
• Actively participate on S&OP team to assist them in forecasting and quantifying impact of pricing strategy decisions.
• Documentation, communication and training of all price changes and processes
• Ownership of the PAR & Lost Job collection and reporting process

SUPERVISORY RESPONSIBILITIES

One or more direct reports.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B.A./B.S.) from four-year college or university; MBA preferred; and 7-10 years in a Pricing, Strategic Product Management, and/or finance and/or marketing analytical roles, with at least 3 years in a pricing function with a strong track record; or equivalent combination of education and experience. Individual must demonstrate experience assessing and driving transformational improvements across pricing for organizations.

COMPUTER SKILLS

Highly proficient in Excel, i.e. Pivot Table, Stacking Formulas, Lookup Functions, Power Query

ADDITIONAL INFORMATION

This position requires strong inter-discipline leadership skills, analytical/problem solving skills; detail oriented/strong organizational skills and process improvement skills. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm and act as a flexible and innovative team player. Product knowledge/manufacturing experience is preferred. Travel time required is less than 10 percent.

Tier 2 Service Desk Technician

Pella, IA

Position Overview

The Tier 2 Service Desk Technician is a key member of the IT Service Desk, responsible for resolving escalated technical issues, delivering exceptional customer service, and acting as a subject‑matter resource for Tier 1 technicians. This role requires strong technical troubleshooting skills, solid communication abilities, and a mindset focused on efficiency, accuracy, and customer satisfaction.

Tier 2 technicians support the team's mission to resolve 90% of tickets within 24 hours, prioritize personal contact with end users, and serve as the face of IT by providing outstanding service experience.

Key Responsibilities

Technical Support & Issue Resolution

- Serve as the primary escalation point for Tier 1 for complex or unresolved incidents.

- Diagnosing and resolving issues related to: - Windows & macOS operating systems

- Hardware (PCs, mobile devices, printers, peripherals)

- MFA, SSO, identity management

- Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)

- Core enterprise applications (ERP, HRIS, ticketing systems, etc.)

- Perform remote and on-site troubleshooting as needed.

- Ensure root cause is identified and documented to minimize repeat issues.

Customer Experience & Communication

- Provide clear, empathetic, and professional communication with end users.

- Proactively follow up with customers to ensure full resolution and satisfaction.

- Maintain a strong service mindset—your team is the friendly “front door of IT.”

- Collaborate with users to educate them on tools, systems, and best practices.

Service Desk Operations

- Document all work thoroughly within the ServiceNow platform.

- Contribute to and maintain the knowledge base (KB articles, how‑to guides).

- Assist other team members with coaching, training, and escalations.

Process Improvement & Collaboration

- Identify opportunities to reduce ticket volume through automation or process changes.

- Work closely with infrastructure, security, and application teams to resolve cross-functional issues.

- Support problem management by identifying trends and recurring incidents.

- Help drive the team’s continuous improvement culture.

Qualifications

Required

- 5+ years of experience in IT support, including Tier 2 or Tier 3 responsibilities.

- Strong troubleshooting skills across hardware, software, and networking.

- Experience with Microsoft 365 administration and support.

- Proven ability to communicate technical concepts clearly to non‑technical users.

- Excellent customer service, communication, and documentation skills.

Preferred / Nice to Have

- 4-year IT degree or equivalent

- Certifications such as: - CompTIA A+, Network+

- Microsoft 365 Fundamentals (MS‑900)

- Azure Fundamentals (AZ‑900)

- Modern Desktop Administrator (MD‑102)

- Experience supporting enterprise environments with high service expectations.

Key Competencies

- Customer Focus – Approaches every interaction with empathy and helpfulness.

- Technical Acumen – Deep problem-solving ability and desire to understand root causes.

- Accountability – Owns issues from start through resolution.

- Team Collaboration – Works seamlessly with colleagues; mentors’ junior staff.

- Adaptability – Thrives in a fast-paced environment with shifting priorities.

- Continuous Improvement Mindset – Looks for ways to improve services, documentation, and processes.

IT Software Technician

Pella, Iowa

JOB SUMMARY:

As an IT Software Technician with Pella Corporation, you’ll be responsible for the technical support of end users, first line troubleshooting of issues, and developing and following standard work documents for repeatable issues. Providing a high level of customer service is of the upmost importance in this role.

ESSENTIAL RESPONSIBILITIES:

Percentages represent guidelines only; May vary by position and fluctuate due to changing business needs.

1. 90% Day to day support of existing environment – Tiers 1 and 2 support (monitoring alerts, responding to service tickets, preventative maintenance, etc.) Tier 3 support will be handed off to other teams.
2. 10% Personal Development – Development and coordination of small project tasks or assist other team members in developing project plans for larger projects.
3. Other duties may be assigned.

Responsibilities outside of normal business hours – Rotating support for some weekend work, off hours on call support and backup for 2nd and 3rd shift coverage.

QUALIFICATIONS:

Education and/or Experience: Two-year degree in a computer related field or equivalent experience.

Responsibilities: Support internal IT-based support systems. Can include, but not limited to ITSM, PPM, Orion. Support includes a basic understanding of the applications, ability to apply system upgrades and basic report writing.

Technical / functional skills:

Basic understanding of one or more of the following:

1. Relational databases
2. Report writing tools
3. Windows server operating systems
4. Unix operating systems

Travel expected: 5-10% of time

We are looking for remote participants to review financial advice related to budgeting, saving money, and improving spending habits.

In this role you will explore different strategies people use to manage their finances and identify which ideas are the most helpful in real life.

Tasks include reviewing simple financial tips, evaluating money-saving strategies, and providing feedback on budgeting approaches.

The role is remote and open to anyone with an interest in personal finance or household budgeting.