Jobs in Opa Locka Miami Dade County Fl Remote

A Customer Success Manager acts as a liaison between our Support Center and our customers and the different units in the organization. It's one of the most important drivers of value from a customer's perspective is the perception of the service provider's services. It's a key position, the role of Customer Success Manager is dedicated to monitoring customer satisfaction and understanding and relaying customer needs to the rest of the company's staff. The CSM role is tethered between the service provider and the customer at strategic and tactical levels, ensuring that the company understands the business requirements of the customer and is able to provide services that meet these needs.

CSM responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders. CSM will ensure the timely and successful delivery of our services according to customer needs and improve the entire customer experience. Point of Contact for the escalation path during emergencies, critical or major incidents. 24/7 Availability. Coordination with key internal roles. Responsible for overseeing all customers' budgets. Provide Accounts Status Reports to Upper Management. Monitor quality of delivery levels ensuring high levels of attention to detail. Leads projects related to the customers. Monitor quality of services based on service-level agreements and take action when needed.

Project Management. Account Management. Sales/Upselling. Task Coordination & Resource Planning. Relationship-building. Strategic thinking. Assertiveness and diplomacy. Energy and focus. Strong communication skills. Highly skilled negotiating and problem-solving skills. Leadership skills. Ability to be collaborative and to encourage collaboration.

Job Identification: 387. Degree Level: University. Job Schedule: Full time. Locations: Miami, FL, United States