Jobs in Oak Estates Maryland

A firm that works with architects, engineers, designers, distributors, and contractors on their lighting needs is looking for an Executive Assistant to support the President. The company’s core values are honesty, integrity and trust. The role is hybrid-4 days in office, 1 day remote. The office is in Elkridge.

About the Job:

• Coordinate and prioritize meetings for the PRESIDENT
• Vet and prioritize the PRESIDENT’s emails
• Draft email responses
• Follow up on client meetings
• Enter info into the CRM
• Track projects and give the President status updates
• Compose and prepare confidential correspondence
• Coordinate manufacturer visits in market and manage factory visits calendar
• Prepare materials for meetings; internal, Board, client meetings and speaking engagements
• Serve as the first point of contact for the executive office
• Coordinate Board meetings, prepare materials for the meetings and follow up on action items
• Maintain a busy calendar and prioritize on PRESIDENT’s behalf and make sure the PRESIDENT’s day runs smoothly
• Coordinate travel arrangements (business and personal)
• Plan events
• Travel locally with the President to meetings and take notes
• Process expense reports
• Some off-hour availability required

About You:

• Minimum of 5 years of experience supporting a PRESIDENT (large, publicly traded co. preferred)
• BA/BS from a college or university
• Excellent Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
• Strong communication skills: written and verbal
• Strategic thinker
• Understand the importance of confidentiality and trust when supporting a PRESIDENT
• Dynamic and proactive comfortable in a fast-paced environment.
• Polished, professional demeanor and the gravitas to interact with high-level executives
• Outstanding communication skills

Salary, Benefits (medical, dental, vision), Paid Vacation

Hours: 8:00 AM-4:30 PM (or 7:30 PM-4:00 PM if preferred)

The Director of Planning is a senior leader responsible for leading the enterprise merchandise planning function and managing a high-performing planning organization. Reporting to the SVP/GMM, this role serves as the strategic financial partner to the VP/DMM organization, translating product and vendor strategies into disciplined financial plans that drive profitable growth, inventory productivity, and margin expansion.

This leader owns the end-to-end planning process — from long-range strategy through in-season execution — and provides financial governance and recommendations to support executive decision-making, including Open-to-Buy oversight.

Key Responsibilities-

Enterprise Planning Strategy

• Lead development of long-range (1–3 year) and annual merchandise financial plans in partnership with the SVP/GMM and VP/DMM peers.
• Translate corporate growth objectives into actionable plans across Sales, Gross Margin, Inventory, and Turn
• Establish financial guardrails that balance top-line growth with margin and inventory productivity.

Open-to-Buy & Financial Governance

• Own and manage the enterprise Open-to-Buy (OTB) process, providing recommendations and risk assessments to the SVP/GMM for final approval.
• Monitor commitments, receipts, and inventory liability to ensure alignment with financial targets.
• Identify emerging risks and opportunities, proactively recommending adjustments to protect profitability and cash flow.

Forecasting & Risk Management

• Lead pre-season and in-season forecasting processes incorporating sales trends, promotional strategies, product launches, cost changes, and market conditions.
• Drive timely reforecasting and scenario planning to support executive decision-making.
• Provide financial validation during quarterly strategy reviews and brand sign-off meetings.

Inventory & Markdown Strategy

• Develop inventory investment strategies that optimize in-stock performance while protecting margin and turn.
• Oversee markdown and aging strategies to maximize sell-through and minimize margin erosion.
• Ensure inventory plans align with inbound capacity, promotional calendars, and channel strategies.

Cross-Functional Partnership

• Partners laterally with VP/DMM peers to align vendor, class, and assortment strategies with financial objectives.
• Collaborate with Allocation and Supply Chain to optimize product flow across stores and digital channels.
• Partners with Finance to align annual, monthly, and in-season financial plans, ensuring consistency between merchandise strategy, corporate forecasts, and financial reporting.
• Support new and remodeled store openings through disciplined assortment and inventory planning.

Leadership & Team Development

• Lead, coach, and develop a high-performing planning team, including hiring, performance management, and succession planning.
• Establish clear accountability standards and elevate analytical rigor across the planning organization.
• Build scalable processes, tools, and reporting that enhance visibility and decision quality.

Performance Management

• Monitor and drive key KPIs including Sales, GM%, Inventory Turns, GMROI, Markdown, and Working Capital efficiency.
• Lead continuous improvement initiatives that strengthen enterprise financial performance.

Education & Experience

Bachelor’s degree required.

8–10+ years of progressive merchandise planning experience, including direct people leadership.

Demonstrated ability to influence senior cross-functional leaders and translate financial insights into actionable business strategy in a multi-channel retail environment.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions-

▪ Sit for more than 6 hours per shift

▪ Use hands to finger, handle and feel

▪ Reach with hands and arms

▪ Talk and/or hear

▪ Stand for up to 2 hours at a time periodically

▪ Walk or move from one location to another

▪ Occasionally may need to climb, balance, stoop, kneel, or crouch

▪ Lift and/or move up to 10 pounds regularly and up to 25 pounds occasionally

▪ Punctuality and regular attendance consistent with the company’s policies are required for the position.

▪ Average work week is 40 hours, which can vary depending on business need.

▪ The work environment for this position is a moderately noisy office setting.

General Information:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#LI-DNI

Overview:

“Together We Make Life Better”. Our quality engineering, sustainable solutions and safety record inspire everything we do. Our diverse and inclusive workforce allows all employees to feel valued and safe to give their opinions and improve our company.

Tata Consulting Engineers USA, LLC, (TCE), is a multi-disciplinary engineering organization offering a full range of integrated engineering design, project support, procurement and construction management services to the energy and chemicals industries.

Position Summary:

Short term assignment located in the Curtis Bay, Maryland area.

Assignment start date ASAP to prepare for May 2026 shut down.

This role will travel to work site in Curtis Bay area to assist with coordination of operations and maintenance to prepare for upcoming shutdown.

Responsibilities:

Work with Maintenance, Operations, Turnaround Event Team Leader, Turnaround Team, General Contractor and other diverse groups to ensure all phases of the turnaround life cycle are managed in compliance with both Turnaround Management Process (TMP) and Project Management best practices.

Manage all aspects of planning, scheduling and execution of assigned capital and expense projects.

Drive implementation of a best practice Cost Breakdown Structure. Monitor actual vs. budget.

Drive implementation of a best practice Work Breakdown Structure.

Monitor progress in all TMP phases vs. milestones.

Develop project overview presentations for site and senior leadership.

Act as the bridge to upper management by reporting regularly on the progress versus milestones, schedule and cost.

Define and challenge critical path for opportunities to reduce duration and cost.

Develop contingency plans to minimize risk and uncertainty.

Ensure construction resources for engineering and expense projects are deconflicted.

Participate in and conduct scope and project reviews for assigned projects to identify issues/risks that could negatively impact cost and duration and manage development of mitigation plans.

Drive processes to manage scope change and discovery work.

Implement project workflow utilizing both internal and external resources to allow efficient execution of all work assigned, inclusive of both capital and expense work.

Meet all Key Performance Indicators (KPIs) including safety and environmental compliance.

The position reports directly to the Site Director and worlds directly with the Sr. Maintenance Manager, Turnaround Team Leader, Turnaround Team and General Contractor.

Regular presence in the workplace is required including the ability to work extra hours if needed.

Must be able to work collaboratively with team members with different backgrounds and perspectives.

Follow instructions and perform other duties as may be assigned.

Ability to ask penetrating questions in a diverse work environment while maintaining a collaborative work environment with team members.

Qualifications:

Previous experience with plant shut down operations and maintenance.

Prior experience with planning and managing shut down operations.

Fit for in plant assignment.

EEO Statement:

Tata Consulting Engineers USA, LLC (“TCE”) is an equal opportunity and affirmative action employer committed to promoting diversity, equity, and inclusion in our workplace. We do not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

In compliance with federal law, all candidates hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form after acceptance of a formal TCE offer letter through our onboarding system.

Fraud Alert:

Please be aware that there have been instances of fraudulent job offers being made in the name of TCE by unauthorized individuals or organizations. We want to make it clear that TCE will never ask for any type of payment information during our interview process. Please be advised during our company transition, all email communications from TCE will come from our business email addresses, which end in '@ '. If you receive any suspicious job-related emails from any other domain, please do not respond to them and disregard any requests for personal or financial information. If you have any concerns about the legitimacy of a job offer or communication, please contact us through our website at

Come work for us!

We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store.

Our employees are key to our success.

Job Summary:

The Allocator is responsible for planning and analyzing the company’s inventory to ensure the proper allocation of merchandise as well as forecasting sales in order to complete the proper flow of merchandise to the correct stores at the correct time.

Duties/Responsibilities:

• Analyze trends, store performance and customer profiles in order to distribute merchandise appropriately.
• Maximize stock levels while maintaining inventory flow and store stock position to improve sales performance.
• Maintain proper category assortment by store.
• Ensure sufficient quantities of advertised product are in stock on a per store basis.
• Set up and maintain min/ max parameters for specific store inventories.
• Maximize inventory productivity by properly allocating merchandise in terms of quantity and timing to the correct stores.
• Work closely with the Allocation Manager to understand product mix and assortment.
• Communicate with stores and operations in order to learn and understand specific requirements and opportunities.
• Utilize understanding of standard assortment strategies and nuances of supply chains to resolve store and distribution center inquiries regarding allocation and inventory.
• Collaborate with Buying groups to identify growth opportunities and minimize down-trending business. This includes identifying the best assortment of merchandise for stores, based on past sales performances, emerging trends, and store needs.
• Other duties as assigned.

Required Skills/Abilities:

• Work requires a solid knowledge of business and an excellent command of the English language to effectively communicate with management, associates and customers.
• Must have strong merchandising, product and analytical skills.
• Must demonstrate an ability to think strategically, plan and organize effectively.
• Must be able to maintain an exemplary degree of professionalism in all situations.
• General knowledge of retail math literacy and application of concepts to daily operations.
• Results driven with demonstrated critical and creative thinking skills.
• Proven ability to plan, organize, multi-task, set priorities effectively and efficiently to proactively respond to changing demands, from multiple sources.
• Able to develop and maintain effective cross-functional relationships.
• Ability to compile and analyze statistics
• Good communication skills and the ability to work in a team or independent environment
• Knowledge of distribution and replenishment systems a plus
• Solid Microsoft Excel and Word skills

Education and Experience:

• Must have a high school diploma
• 2+ years retail experience in merchandise allocations/ distributions preferred, or equal value of in store experience.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to sit. The employee must frequently use hands to finger, handle, or feel; and talk; or hear.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job may include close vision, distance vision, and depth perception.
• The incumbent must be able to work in a fast-paced environment.

Compensation: Allocator pay range: $48,000 - $52,000 annually. This role will be eligible for the company 401K plan.

LI#DNI

General Information:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Softrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technological implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans.

Softrams, acquired in November 2024, forms the core of Tria Federal’s new Public Health business unit. Tria Federal (Tria) delivers mission-critical technical expertise and digital services informed by deep customer expertise to Health and Public Safety agencies across the federal sector.

At Tria, we are a dynamic professional community driven by a mission rooted in service to colleagues, customers, and the community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial well-being.

Job Description:

We are looking for a bilingual (English/Spanish speaking) part-time Tier 1 Customer Support Analyst to deliver high quality support to our user community. This role will be responsible for providing initial support to all incoming inquiries delivered through a variety of communication mediums involving a variety of support requests. The ideal candidate should be highly focused, detail oriented, and able to multitask in a fast-paced federal healthcare information technology environment. If you are looking for challenges, problem solving, and working with the latest in technology then Softrams has a spot for you.

Basic Requirements:

• Ability to obtain a U.S. Federal Position of Trust clearance designation.
• Must reside in and be able to perform work in the United States.
• Must have lived in the United States for 3 of the last 5 years.
• One or more years of proven experience in an IT service desk or customer service environment.

Additional Bonus Qualifications:

• Experience using Help Desk ticketing systems and tools in a federal healthcare space (Centers for Medicare and Medicaid Services).
• Possess the motivation and initiative to adhere to timelines, Service Level Objectives, and manage incoming volumes.
• Demonstrate the adaptability and flexibility to ensure proper staffing requirements during established Help Desk Hours.
• Thrive in a collaborative environment and maintain a positive, professional demeanor.
• Excellent verbal and written communication skills.
• Previous experience working on a Federal Service Desk project.
• ServiceNow knowledge or experience is a big plus.
• Experience with cloud-based Call Center Software, specifically CXone.
• Knowledge and/or experience of Agile methodologies in a Service Desk environment.
• Experience with utilizing Atlassian tools like JIRA and Confluence.

Responsibilities:

• Provide administrative and technical support for the Center for Medicare & Medicaid Services (CMS) Technical Help Desk.
• Resolve incoming support requests and inquiries from customers. Requests include, but are not limited to, system access and/or account issues, system functionality and/or availability, and other inquiries received through various mediums such as phone, email, and other electronic submission methods.
• Review incoming Help Desk inquiries in a timely manner with a focus on delivering a first contact resolution.
• Adhere to established Help Desk workflows to ensure proper triage, research and escalation protocols are followed.
• Track incoming support requests from customers using a CMS‐approved tool (ServiceNow).
• Notify customers of system status such as planned and unplanned outages, service disruptions, and reduced functionality.
• Collaborate with Help Desk leadership and other teams to communicate potential issues affecting volumes.
• Support the development, management and use of customer support scripts.
• Assist with the preparation or maintenance of standard operating procedures and protocols.

Public Trust Clearance:

Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.

Work Location:

Headquartered in Arlington, VA, we also have a primary office in Baltimore, MD for those who prefer to work on-site. However, with employees spread across 40+ states, we have many remote roles.

Why Tria?

What defines the Tria brand is more than just our dedication to excellence in our craft; it’s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team’s shared success.

As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow

EEO Statement:

Softrams, a Tria Federal Company, is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at

Title: Customer Service Representative

Location: On-site in Baltimore, MD

Pay Rate: $ 18/hr on W2

Terms of Employment

• W2 Contract, 12 Months

• This role is full-time onsite reporting in Baltimore, MD

• Work Schedule: 08:00 am- 05:00 pm

Responsibilities:

• Handling complex or escalated customer inquiries, issues, and requests via phone, email, or chat.

• Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications.

• Processing complex orders, returns, and exchanges accurately and efficiently.

• Resolving escalated customer complaints or issues in a timely and effective manner.

• Acting as a point of contact for other customer service representatives for guidance and support.

• Mentoring and training junior customer service representatives.

• Maintaining accurate and detailed records of customer interactions and transactions.

• Analyzing customer feedback and trends to identify areas for improvement.

• Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.

• Keeping up-to-date with product knowledge, industry trends, and company policies.

Required Skills & Experience

• Junior Level experience required.

• Need prior large volume of utility call center experience

• Previous customer service experience/call center experience.

• Handling Inbound and Outbound calls

• Solid understanding of customer service principles and practices.

• Excellent communication and interpersonal skills.

• Strong customer focus.

• Ability to handle difficult or challenging situations with professionalism and empathy.

Director of Human Resources

Full-Time | Multi-Site Operations

Phillips Foods is seeking a Director of Human Resources to serve as a strategic partner to senior leadership, aligning people, culture, and administrative infrastructure with business objectives. This role provides enterprise-wide HR leadership while overseeing key administrative and operational management functions critical to organizational effectiveness and compliance.

Key Responsibilities

• Serve as a trusted advisor to leadership on workforce strategy, organizational design, and talent planning.
• Lead all core HR functions, including talent acquisition, employee relations, training, and policy governance.
• Provide strategic oversight of administrative systems to ensure compliance and facilitate reporting.
• Partner with Finance and Operations to ensure scalable, efficient people and administrative processes.
• Oversee compensation strategy, wage administration, payroll, and benefits (including self-funded plans).
• Ensure compliance with employment laws, workplace safety standards, and audit requirements.
• Champion culture, engagement, and leadership development across diverse employee populations.

Qualifications

• 10+ years of progressive leadership experience, with a combination of management and HR responsibilities.
• Multi-site experience is preferred.
• Strong business acumen with the ability to balance strategy and execution.
• Deep knowledge of employment law, compensation, payroll, benefits, and employee relations.
• Proven ability to lead change, improve systems, and support organizational growth

Work Environment

Combination of office, operational, and production settings with occasional travel.

Compensation & Benefits

$85,000 - $100,000 salary with annual bonus potential

Comprehensive medical, dental, vision, disability, and term life insurance available

No-cost Telemedicine access for self and household

401k with company match

Three weeks of annual paid time off and eight paid holidays

Join Phillips Foods and play a key role in shaping HR practices that support operations, production, and corporate teams across a dynamic organization.

Company Description

Club Pilates is revolutionizing the accessibility of Pilates by offering franchising opportunities that bring this effective fitness method to more communities. Recognized as the fastest-growing franchise by Inc. 5000 and Entrepreneur Magazine in 2017, Club Pilates operates the largest premium network of group Pilates studios worldwide, with hundreds of locations globally. Equipped with state-of-the-art equipment like Pilates Reformers, EXO-Chairs, and more, Club Pilates offers transformative fitness to individuals of all ages and fitness levels. Our mission is to break barriers in the fitness industry and inspire a healthier, more active lifestyle for everyone.

Role Description

The General Manager at Club Pilates will oversee daily studio operations, drive membership sales, manage employee performance, and ensure members enjoy a high-quality fitness experience. Key responsibilities include meeting sales goals, managing studio staff and schedules, coordinating marketing efforts, and maintaining high customer satisfaction. This is a full-time, on-site role located in Baltimore, MD, requiring consistent leadership and interaction with staff, members, and the local community.

Qualifications

• Experience in sales, customer service, and managing membership-based services.
• Proven skills in leadership, team management, and staff development to oversee a high-performing team effectively.
• Ability to execute marketing strategies, community outreach, and promotional events.
• Proficiency in business operations including budgeting, scheduling, and reporting performance metrics.
• Strong communication, organization, and problem-solving skills.
• Passion for fitness and wellness, with the ability to motivate a diverse group of individuals.
• Experience in the fitness industry or familiarity with Pilates equipment is a plus.
• Bachelor’s degree in Business, Management, or a related field preferred.

Salary commensurate with prior sales experience.

Experince with Club Ready strongly preferred.

Fitness membership sales experience required.

Are you a highly skilled and motivated individual looking for a dynamic work environment? Do you enjoy working in a team and have a passion for providing excellent service? If so, we have an exciting opportunity for you!

Chick-fil-A is seeking a Maintenance professional to join our team. As a Maintenance team member, you will be responsible for maintaining cleanliness, safety, and functionality, this role could involve tasks such as routine equipment maintenance, repair work, and ensuring a clean and organized environment both indoors and outdoors. Additionally, the Maintenance Person supports the restaurant's operational efficiency by promptly addressing any facility-related issues and assisting in the upkeep of the dining areas, kitchen equipment, and surrounding premises.

About Chick-fil-A

Chick-fil-A is a renowned restaurant brand known for its delicious food and exceptional service. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Why Should You Apply?

• Flexible schedule to accommodate your needs
• Opportunity for growth and leadership development
• Health, dental, and vision insurance available for full-time team members
• 401k matching to help you plan for the future
• Employee discount on delicious Chick-fil-A meals

Responsibilities:

• Maintain cleanliness and sanitation standards throughout the restaurant
• Perform routine maintenance tasks, including but not limited to cleaning floors, windows, and equipment
• Assist with landscaping and grounds maintenance
• Report any maintenance issues to management

Requirements:

• No formal education required
• Availability to work on weekdays, weekends, and various shifts

If you are a motivated individual with a passion for cleanliness and teamwork, we would love to hear from you. Apply now to join our Chick-fil-A Maintenance team and embark on a rewarding career!

Benefits:

• Flexible schedule to accommodate work-life balance.
• Comprehensive health, dental, and vision insurance available for full-time.
• 401k matching program for future financial security.

If you are ready to join a fun-loving and enthusiastic team, apply now and become a part of the Chick-fil-A family!

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.

Essential Job Duties and Responsibilities

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using Point?of?Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner.
• Promote GameStop's unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager.
• In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities.
• Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best?in?class guest service is consistently provided.
• Approve payroll, enter paid time off e.g. wellness, make time edits, and verify that store associates are paid for all time worked.
• Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Communicate any concerns or issues to the Store Manager.
• Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor.
• Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines.
• Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager.
• Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
• Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines.
• Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager.
• Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
• Adhere to all opening and closing procedures.

Qualifications*

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate's or accredited bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills and Abilities

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
• Achieve objectives in a fast-paced, rapidly changing environment.
• Work independently and within a team to perform all tasks as assigned and in a timely manner.
• Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) computer system.
• Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.
• Complete required paperwork properly.
• Carry out instructions furnished in written, oral or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability.
• Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.
• Be reliable and trustworthy; always use good judgment.
• Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.
• Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).

Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent