Jobs in Oak Brook

Plant Maintenance Technician (1st Shift)

Location: Franklin Park, Illinois

Position Overview

A manufacturing facility in the Franklin Park, IL area is seeking a Plant Maintenance Technician responsible for maintaining production equipment and facility systems to ensure reliable and efficient operations.

This role supports the installation, repair, and ongoing maintenance of plant machinery, equipment, and support systems. The technician will troubleshoot mechanical and electrical issues, perform preventive maintenance, and coordinate repairs to minimize production downtime.

Key Responsibilities

• Perform preventive maintenance on production equipment and plant systems.
• Diagnose and repair issues involving mechanical, electrical, hydraulic, and pneumatic systems.
• Troubleshoot machinery and equipment failures using structured diagnostic methods.
• Install, repair, and maintain machinery, equipment, fixtures, and control systems.
• Coordinate scheduled maintenance activities to ensure equipment reliability.
• Maintain appropriate inventory of replacement parts and maintenance supplies.
• Generate work orders and coordinate service activities with external contractors when needed.
• Support facility safety equipment maintenance and inspections.
• Maintain organized work areas and proper maintenance documentation.
• Communicate equipment issues and maintenance needs to plant leadership.
• Follow all company safety procedures, policies, and maintenance protocols.
• Support additional facility maintenance needs as required.

Qualifications

• Experience in industrial or manufacturing maintenance environments.
• Strong troubleshooting ability across mechanical and electrical systems.
• Ability to read and interpret technical drawings, machine manuals, and maintenance instructions.
• Computer proficiency for maintenance documentation or tracking systems.
• Ability to manage maintenance priorities and work independently when needed.
• Experience operating forklifts, hoists, or overhead cranes preferred.
• Knowledge of industrial safety procedures including Lockout/Tagout and PPE practices.
• Technical training or coursework related to mechanical or industrial maintenance preferred.

Physical Requirements

• Ability to lift up to 50 pounds regularly.
• Ability to stand or walk for extended periods during the shift.
• Frequent bending, twisting, crouching, or crawling while servicing equipment.
• Ability to work in an active manufacturing environment with machinery, noise, dust, oils, and solvents.

Work Environment

This role operates within a manufacturing facility where employees are exposed to typical shop conditions including moving equipment, loud machinery, metalworking operations, and industrial materials. Proper safety procedures and protective equipment are required.

Certified Flavor Chemist

Addison, IL | Fully Onsite (Mon–Fri, 7:30 AM–4:00 PM)

Full-Time / Permanent

$150,000–$180,000 base salary

Industry: Flavors & Ingredients

Department: Research & Development

Reports to: Senior Manager, Flavor R&D

About the Role

We are seeking a Certified Flavor Chemist to join our R&D team and play a key role in developing innovative, high-quality flavor solutions for food and beverage applications. This position partners closely with cross-functional teams and customers to bring flavor concepts from idea to commercialization—while ensuring regulatory compliance, quality, and performance excellence.

Key Responsibilities

• Formulate and develop new flavor profiles aligned with customer specifications, market trends, and application requirements
• Conduct sensory testing and performance evaluations using both qualitative and quantitative methods
• Collaborate directly with customers to advance and finalize flavor development projects
• Stay current on flavor industry trends, emerging technologies, and consumer preferences
• Partner with Quality and Regulatory teams to ensure compliance with safety, labeling, and allergen standards
• Maintain accurate formulation records, experimental data, and technical documentation
• Support product launches by collaborating with Product Development, Marketing, and Production teams
• Troubleshoot flavor-related challenges and optimize flavor stability and performance
• Provide technical guidance and training to internal teams and clients
• Work with suppliers to source high-quality raw materials and explore new ingredients
• Train and mentor Flavor Apprentices in preparation for Society of Flavor Chemists testing

Qualifications

• Bachelor’s degree in Food Science, Physical Sciences, or a related field
• Certified member of the Society of Flavor Chemists (required)
• 5+ years of professional flavor development experience
• Experience creating and scaling reaction flavors
• Strong knowledge of flavor ingredient labeling and regulatory requirements
• Hands-on pilot plant experience
• Excellent attention to detail with strong organizational and communication skills
• Ability to work independently and collaboratively in a fast-paced environment

Technical Skills

• Proficiency with Microsoft Office (Excel, Word, Access)
• Comfortable learning and using web-based systems
• Preferred experience with flavor formula entry systems such as Sage X3, E-Book File, or Product Vision

Physical & Work Environment

• Combination of office, laboratory, and production floor work
• Regular exposure to manufacturing environments, including odors, noise, and food allergens
• Ability to lift up to 20–30 lbs as needed
• Required use of PPE on the production floor, including steel-toed shoes, hair/facial hair nets, and lab coats

Why Join Us

• Work on innovative flavor solutions with real market impact
• Collaborate with experienced industry professionals in a hands-on R&D environment
• Competitive compensation and long-term career growth opportunity

About Covista


Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

For more information, visit and follow us on LinkedIn, Instagram and YouTube.

The role is responsible for promoting student success through accurate and responsive advisement in student finance and service-related areas, providing support and advocacy as needed for students throughout the student lifecycle. This position is responsible and accountable for the advisement of students within their group and serving as a primary point of contact for the student(s) within their assigned portfolio. Supports students with Financial Aid advising and awareness of overall financial literacy to succeed in their educational goals. Function as a role model for our Covista values and fosters a culture of CARE consistent with our mission, vision, and purpose.

Responsibilities

• Supports the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs, and outline all possible options to fund their education.

• Create and confirm an accurate financial plan by establishing timeframes to complete any application process to be financially prepared to start and stay in school. Continuously reviews student accounts to advise students on their financial eligibility.

• Responsible for maintaining student satisfaction through facilitation of inbound and outbound phone calls, emails, and SMS communication with students and internal stakeholders to Student Finance

• Using a high level of discretion and independent judgment continuously evaluates the financial plans throughout the student lifecycle and makes appropriate adjustments to ensure successful student outcomes.

• Utilizes appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for assigned students.

• Accurately and thoroughly documents all interactions in the appropriate institutional systems.

• Analyzes student data to identify triggers, indicating a need for proactive outreach to understand challenges and successes better. Coaches students to explore alternatives to overcome barriers to persistence or graduation. Makes appropriate resource referrals when necessary.

• Collaborates with other departments and functional areas to deliver an optimal student experience from inquiry to graduation.

• Maintain a thorough understanding of all Title IV programs, policies, and procedures, including institutional and international, federal, and state regulations. Complies with applicable international, federal, and state laws.

• Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization. Promote student self-service tools during advising sessions and new student orientation.

• Engages students through a variety of communication channels. This may include video advising, inbound student calls, and proactive outreach to students to deliver first contact resolution.

• Performs other duties as assigned

• Complies with all policies and standards
  
  

• Bachelor's Degree Required.
• Outstanding customer service skills with 1+ years of customer service or related experience Required.
• 1+ years of experience in Higher Education Preferred.
• Experience with Student Financial Aid software application Preferred.
• Ability to work a variety of office hours, including evenings, weekends, and travel as needed.
• High level of interpersonal, communication, and problem-solving skills.
• Ability to work independently as well as function as part of a team.
• Must be a self-starter with the ability to prioritize effectively.
• PC skills in Microsoft Office, Internet applications, and database software.
• Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid).
• Self-motivated and willing to take ownership of and quickly resolve complex issues.
  
  

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $20-25/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  
  For more information related to our benefits please visit:
  
  

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

What We're Looking For:

We’re searching for a self-motivated, detail-oriented professional ready to hit the ground running and thrive in a high-performance team. The right person for this role brings:

• A strong sense of urgency and the ability to stay focused under pressure
• Genuine enthusiasm for our business and industry
• A collaborative mindset and a track record of teamwork
• Natural curiosity and analytical thinking
• The ability to juggle multiple priorities in a fast-paced environment
• A passion for delivering excellent service and building customer relationships
• Confidence in solving problems and owning results
• A proactive attitude and a drive to improve how we do things every day

Key Responsibilities:

• Problem solving as issues arise
• Work closely with our overseas partners
• Export cargo movement
• Building mutually beneficial relationships with our customers

Work Arrangement: Hybrid; on-site Tuesdays only. Local candidates only

Work Schedule: 25 – 30 hours per week

Contract: April through July 2026 (Potential Extension)

JOB DESCRIPTION

We are seeking an experienced Technical Project Manager to support our client on a portfolio of initiatives across business and technology teams. This role is ideal for a highly organized professional who enjoys facilitating collaboration, managing backlogs, and keeping projects moving forward in an Agile environment.

You will play a key role in coordinating work between business stakeholders, development teams, and reporting teams, maintain well-defined requirements, facilitate agile ceremonies and working sessions, and provide consistent status communications across multiple data and analytics products.

KEY RESPONSIBILITIES

· Manage end-to-end work intake and prioritization with business partners; translate requests into actionable backlog items.

· Set up and maintain Jira backlogs, UAT logs, and related tracking artifacts; support light Jira administration (permissions, filters) and troubleshooting in partnership with the Jira support team.

· Plan, schedule, and facilitate recurring project meetings and agile ceremonies; create agendas, keep discussions focused, and publish timely meeting notes and action items.

· Drive requirement clarification through structured stakeholder discussions; document requirements directly in Jira and maintain Functional Requirements Specifications (FRS) for initiatives.

· Identify risks, blockers, and dependencies; coordinate across teams to align on next steps and ensure delivery momentum.

· Provide consistent stakeholder communications, including bi-weekly status reporting (e.g., status slide deck) and follow-up on open items in decision/action logs.

· Support delivery for data and analytics solutions by coordinating between front-end reporting/tools and supporting databases (e.g., Power BI, Qlik, and related data models).

· Promote agile best practices and help teams effectively use backlog, sprint, and UAT processes.

Required Qualifications

· Bachelor's degree or equivalent experience

· At least 4 years of experience leading cross-functional technical projects and facilitating stakeholder discussions from intake through delivery.

· Working knowledge of agile delivery practices (backlog management, sprints, UAT) and ability to coach teams on process.

· Hands-on experience using Jira (creating/managing issues, workflows/statuses, boards, filters) and maintaining clear, actionable requirements.

· Strong written and verbal communication skills, including meeting facilitation, documentation, and status reporting to varied audiences.

· Ability to manage multiple workstreams, track dependencies, and drive resolution of blockers and ambiguity.

· Comfort working with data/analytics stakeholders and technical teams supporting databases and reporting solutions.

· Must be legally authorized to work in the United States now and in the future. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

About Covista


Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

For more information, visit and follow us on LinkedIn, Instagram and YouTube.

The Training Specialist supports Institutional Support Services (ISS) by designing, delivering, and maintaining effective training programs that enable colleagues to perform their roles efficiently, accurately, and in compliance. This position will deliver initial and ongoing training to ISS Colleagues. This role partners closely with ISS leaders and functional SMEs to support onboarding, role‑based training, process changes, and continuous skill development across ISS teams. Primary duties include implementation, delivery, and auditing training programs, as well as working with stakeholders to build, enhance and maintain training plans for their respective teams.

Responsibilities

• Design, develop and deliver onboarding and role‑specific training for new hires and internal transfers within ISS.
• Evaluate and leverage emerging technologies and innovative solutions to enhance the effectiveness and quality of training and learner experience.
• Develop and implement a unified training framework across ISS, ensuring consistent quality, oversight, and accountability.
• Collaborate with ISS leaders, business partners and functional teams to identify training needs and gaps.
• Design, develop and deliver training material in multiple formats including CBT, Webinars and instructor led materials across teams.
• Analyze and interpret user requirements, technical specification and application features and functions and translate into appropriate training formats.
• Assist Managers with the implementation of new training programs, processes and procedures.
• Support change initiatives by developing training plans and communications tied to new processes or tools.
• Drive continuous improvement of ISS training programs by evaluating effectiveness, partnering with managers and senior leaders, and incorporating feedback from learners and leaders to enhance training quality and impact.
• Regularly review and update training content to reflect process changes and system updates.
• Develop and send student communication campaigns as needed.
• Performs other duties as assigned
• Complies with all policies and standards
  
  

• Bachelor's Degree Required.
• 3+ years of experience developing and delivering training programs required.
• 3 years of experience supporting shared services, financial account management, student finance operations and/or registrar operations preferred.
• Familiarity with Title IV Policies and Procedures is strongly preferred.
• Familiarity with learning management systems (LMS) and virtual learning tools.
• Ability to simplify complex information and tailor learning for diverse audiences
• Strong communication skills – both written and oral.
• Ability to develop and deliver training in a professional or operational environment.
• Delivers practical, high‑quality training solutions that meet the needs of internal customers.
• Takes initiative and moves work forward efficiently in a fast‑paced environment
• Prioritizes and organizes work to meet deadlines and business needs
• Quickly learns new systems and processes
• Functional/Technical Skills
• Demonstrates strong time management skills and can manage multiple priorities effectively with minimal supervision.
  
  

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $50,000.00 - $80,000.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit:
  
  

  
  
  

  Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
  
  

At Noratel Group, we design and manufacture customised transformers and wound magnetic components that power critical technologies across renewable energy, healthcare, transportation, and industrial automation. For more than a century, Noratel has been trusted for engineering excellence, reliability, and customer-focused solutions that perform where it matters most.

With more than 2,200 employees worldwide, Noratel operates production facilities across Europe, Asia, and North America. One of these is Shape LLC, located in Addison, Illinois, and part of Noratel’s Magnetics Cluster. Shape specialises in mission-critical, custom electrical transformers for demanding equipment manufacturers - combining the strength of a global group with the agility and collaboration of a local team.

Driven by: Passion, Accountability, Customer Focus, Teamwork, and Excellence (PACTE), we foster a workplace where people support one another and consistently strive for high standards.

These values shape how we work every day and they guide the way we build our teams. To support continued operational excellence at our Shape LLC site in Addison, IL, we are now looking for a Procurement Manager who combines structure, ownership, and a hands-on mindset with a collaborative approach.

This is a hands-on, operational role focused on ensuring reliable material availability, strong supplier partnerships, and cost-effective procurement practices that support production continuity.

The successful candidate will be a structured and proactive professional, comfortable managing purchasing workflows, negotiating with suppliers, monitoring inventory, and collaborating closely with Production, Engineering, Quality, and Finance.

Key Responsibilities

Purchasing & Material Management

• Manage daily purchasing activities, including PO creation, confirmations, follow-up, and delivery tracking
• Ensure timely availability of raw materials, components, and indirect supplies
• Maintain accurate ERP data (pricing, lead times, MOQ, supplier details)
• Monitor inventory levels and coordinate with Production Planning to avoid shortages or excess stock

Supplier Management

• Act as the primary point of contact for suppliers
• Maintain strong relationships with existing suppliers and identify new sourcing opportunities as needed
• Monitor supplier performance (on-time delivery, quality, responsiveness)
• Support resolution of supply disruptions and quality issues

Cost Control & Negotiation

• Identify and support cost-reduction initiatives through negotiation and improved purchasing terms
• Monitor price developments, market trends, and BOM cost impacts
• Track and report Purchase Price Variance (PPV)

Process, Compliance & Documentation

• Maintain purchasing records, contracts, certifications, quotations, and supplier files
• Ensure compliance with internal procedures and purchasing guidelines
• Support implementation of Kanban or vendor-managed inventory solutions where applicable

Cross-Functional Collaboration

• Support Engineering during NPI activities and RFQ/RFP processes
• Work closely with Operations to manage demand variability and supply continuity
• Partner with Finance on invoice discrepancies and supplier payment alignment
• Coordinate with Quality on supplier evaluations and corrective actions

Performance & Reporting

• Track and report key procurement KPIs (OTD, inventory levels, MOQ adherence, PPV)
• Contribute to continuous improvement initiatives focused on lead time reduction and supply stability
• Provide regular updates to the Director of Operations on risks, shortages, and supplier performance

Qualifications & Skills

• Degree in Supply Chain, Business Administration, Procurement, or a related field
• 3–5+ years of experience in purchasing or supply chain roles within a manufacturing environment
• Solid understanding of procurement processes and inventory management
• Proven negotiation skills and working knowledge of contracts and commercial terms
• Strong communication skills, both written and verbal
• ERP experience required (Sage 500 is a plus)
• Analytical mindset with strong attention to detail and data accuracy
• Highly organised, dependable, and disciplined in follow-up
• Professional, ethical, and results-oriented

What we offer

• A hands-on procurement role with real ownership and visible impact on daily manufacturing operations
• Employment in a stable, well-established manufacturing company within a global industrial group
• A collaborative site environment, supported by the resources and expertise of the Noratel Group
• Close cross-functional cooperation with Production, Engineering, Quality, and Finance
• A culture driven by clear values (PACTE), accountability, and continuous improvement
• Compensation range of $100,000–$120,000, aligned with role scope and experience
• Healthcare coverage and a Paid Time Off (PTO) plan

At Shape, you’ll find the closeness of a local team with the strength of an international group.

Here, your work will matter - for our people, for our company, and for the industries we serve.

Ready to take ownership of procurement in a hands-on manufacturing environment? Apply today and help shape the future of Shape LLC within the Noratel Group.

Find out more at:

Title: Technical Recruiter

Location: Westchester, IL

Salary: $50,000 + Commission

Hybrid schedule 3 days on-site/2 work from home

Experience: 1-2 years experience in sales or recruiting

At Sterling, you will be a part of an award winning, employee-owned, technical/engineering recruitment leader. We provide project, contract-to-hire and direct hire staffing support both locally and nationally to a variety of diverse industries which include food, pharmaceutical, transportation, consumer products, energy, oil & gas and many others.

WHAT ROLE WILL YOU PLAY?

As a Technical Recruiter, you are an integral part of our Recruiting Team. This position will partner with Account and Business Development Managers to generate highly qualified candidates for client orders. Management of and delivery on multiple priorities are critical measures of success. This role reports to the Divisional Manager

RESPONSIBILITIES

• Identify, contact, and develop relationships with talent using various recruiting tools and methods (job boards, social media, company database, job fairs, networking events, etc.)
• Conduct recruiting activities as required to support delivery efforts and generate placements (sourcing, screening, interviewing, and presenting offers)
• Screen qualified applicants against the job description through initial phone screening followed by face-to-face interviewing
• Present qualified and screened candidates to the hiring managers with summary of job-related qualifications
• Partnering with Divisional Leadership to execute full lifecycle recruitment
• Consistently meet or exceed Key Performance Indicator (KPI) expectations

QUALIFICATIONS

• Strong communication skills; consistent follow up with clients and candidates
• Ability to effectively manage multiple priorities
• Ability to nurture long-term, mutually beneficial relationships with clients and candidates alike
• Proven ability to grasp technical/technology concepts as it pertains to functional job requirements
• Bachelor’s degree or equivalent experience preferred
• Experience in customer facing career is highly desired

WHAT CAN YOU EXPECT?

• To become an Owner in Sterling Engineering, by earning Stock Ownership annually, as well as company contributions into your 401k!
• To be surrounded by a team who is passionate, loyal, competitive, and driven
• To be rewarded for your individual contributions and recognized for your successes with commissions, quarterly & annual bonuses, trips, and many internal celebrations
• To receive consistent training and professional development
• The ability to create your own career path within a fast-growing organization

About the Company

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: Function:

• Has overall responsibility for the strategic leadership and operational excellence of the service department.
• Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth.
• Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives.

Primary Responsibilities:

Strategic Service Leadership

• Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations.
• Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience.
• Establish and monitor service performance metrics, driving accountability and operational excellence.

Service Operations Management

• Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution.
• Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness.
• Ensures compliance with warranty policies, service agreements, and industry regulations.

Customer Experience & Satisfaction

• Champions a customer-centric approach across all service functions.
• Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality.
• Serves as a senior escalation point for complex service issues and high-value customer relationships.

Secondary Responsibilities:

Process & Infrastructure Development

• Designs and implements scalable service processes, workflows, and systems to support growth and efficiency.
• Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs.
• Leads digital transformation efforts within the service department, including CRM and service management platforms.

Team Development & Leadership

• Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities.
• Conducts performance evaluations, succession planning, and professional development initiatives.

Reporting & Analytics

• Delivers executive-level reporting on service performance, customer satisfaction, and operational trends.
• Uses data-driven insights to inform strategic decisions and continuous improvement efforts.

Cross-Functional Collaboration

• Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration.
• Represents the service function in leadership meetings and strategic planning sessions.

Position Requirements:

Education & Experience

• Bachelor’s degree in Engineering, Business Administration, or related field desired.
• Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager.
• Proven experience managing technical service teams and developing service infrastructure.

Skills & Competencies

• Strategic thinker with strong operational execution capabilities.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in CRM, ERP, and service management platforms.
• Strong analytical skills and ability to interpret complex data sets.
• Deep understanding of machinery, industrial equipment, or technical service environments.

Other Requirements

• Ability to travel to customer sites, manufacturing facilities, and industry events as needed.
• Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists.
• Demonstrated resilience and adaptability in navigating change and leading through uncertainty.

HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.

AMS Industries, Inc. is a MEP+ contracting firm serving the commercial, industrial, refrigeration, and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 1,000 employees. We strive to meet our commitments to clients, develop our people and improve our communities.

Located in our beautiful Woodridge, IL facility and reporting to the General Manager, the local 130 Service Plumber will provide routine and emergency commercial services to our customer base.

Responsibilities:

• Perform routine and emergency service in industrial/commercial and residential locations.
• Ability to manage multiple tasks and responsibilities as a Journeyman Service Plumber including paperwork, documentation, customer relations, communication, repair and PM schedules.
• Demonstrate an understanding and adherence to all work safety policies, procedures and governing requirements.
• Ability to work unsupervised or with limited supervision as a Service Plumber.
• Must have valid driver's license and a safe driving record and be able to work in the Chicagoland and NW Indiana corridor.
• Excellent verbal and written communications skills, detail oriented and highly motivated.
• Availability to be perform on-call duty rotation nights and/or weekends as required.
• Basic computer skills (electronic documentation via I-pad and I-phone).

Qualifications:

• Current State of Illinois or City of Chicago Plumbing License.
• Member of Local 130 with service experience.
• 10 Hour OSHA Training (30 Hour OSHA Training a plus).
• RPZ Certification a plus.
• Clean driving record.