Jobs in North Springfield Virginia

As a Customer Service Specialist, you will be the trusted partner our Members rely on. You’ll research and resolve member inquiries regarding existing policies through multiple channels—including phone, e-mail, mail, and in person—while providing timely, professional, and empathetic support. With each interaction, you will demonstrate Navy Mutual’s unwavering commitment: to protect those who defend us.

You will also document all interactions and insights in our CRM system, ensuring accuracy, transparency, and opportunities for continuous service improvement.

Key Responsibilities

• Deliver exceptional customer service by accurately addressing inquiries across phone, email, mail, and in-person channels.
• Efficiently navigate multiple systems—including Outlook, CRM/Salesforce, policy administration platforms, imaging systems, call center tools, calculators, and illustration systems—to resolve member needs.
• Maintain strong working knowledge of the full life cycle of Life and Annuity products, such as Billing & Collections, Distributions, and In-force processes.
• Counsel and assist Members with policies at risk of lapse or termination; oversee reinstatements and handle all contract-related activities and in-force illustrations.
• Proactively reach out regarding address changes, billing matters, and statement notices.
• Educate Members and their families on military benefits and Navy Mutual products; refer potential sales opportunities to appropriate representatives.
• Represent Navy Mutual with professionalism and empathy, ensuring every Member feels valued, informed, and supported.

Qualifications

• Bachelor’s degree and/or 3–5 years of call center and customer service experience.
• Life insurance expertise preferred.
• Strong understanding of call center operations, processes, and tools—including CRM and multi-queue phone systems.
• Exceptional attention to detail; committed to accuracy and high-quality service.
• Independent thinker and problem-solver with the ability to juggle multiple inquiries and adapt to changing needs.
• Professional, composed, and customer-focused—even under pressure.
• Self-directed, motivated, and driven to go the extra mile to support Members and Navy Mutual’s mission.

Great American Restaurants is seeking an experienced Director of Construction Development to join our growing construction team. This on-site role is based out of our support center office in Fairfax, Virginia, with frequent on-site work expected at all new and existing locations. Established in 1974, Great American Restaurants operates thirteen high-volume, upper casual restaurants, an upscale dining location, three artisan bakeries, and a fast-casual BBQ joint in Northern Virginia and Maryland.

With several new locations in progress and more in the works, this new role will contribute to all aspects of the construction and development process, with a strong focus on design and planning.

Key Responsibilities

• Collaborate with architects, engineers, kitchen designers, general contractors, vendors, and internal stakeholders to deliver ground-up builds and major remodels on time and within budget.
• Apply strong technical expertise in construction processes and building design, working with architects, engineers, and trades to build complex, high-quality restaurant environments.
• Review and validate architectural and MEP plans. Identify and address issues prior to mobilization.
• Implement permitting strategy with authorities having jurisdiction (AHJs).
• Partner with internal construction and operations teams to execute facility improvement projects efficiently and effectively.

Minimum Requirements

• Bachelor’s degree in Architecture, Engineering, Construction Management, or related field
• 5+ years of progressively responsible construction project management (hospitality projects preferred)
• Experience managing $10M+ projects
• Knowledge and understanding of restaurant construction processes, food service equipment, facilities management, mechanical systems and procedures, building and health codes, and other applicable regulatory requirements

Why You’ll Love Working Here

• Competitive base salary
• 3 weeks Paid Time Off (PTO) to start plus 6 additional holidays
• Medical, Dental, Vision, Long-Term Disability and Life Insurance
• 401(k) with generous employer match
• Monthly dining card
• Gym and educational reimbursement

• Lead program management efforts, coordinating between cross-functional teams to ensure project success.
• Manage project schedules, identifying risks, and developing mitigation strategies to ensure on-time delivery.
• Facilitate communication across internal teams and stakeholders to align project objectives and expectations.
• Drive continuous process improvements and best practices in program and product management.
• Contribute to the development and optimization of networking products, ensuring they meet customer needs and business goals.

• Strong project management knowledge and skills
• Solid understanding of networking fundamentals
• Proven ability to navigate project ambiguities and deliver results

• Experience in data center operations, DWDM/Backbone networking, and a basic understanding of data analysis, software, or AI is preferred but not mandatory.

BBB National Programs

BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard.

National Partner Team (Membership Engagement) Externship - Summer 2026

WHO WE ARE

We are a non-profit organization dedicated to fostering a more accountable and trustworthy marketplace. As the foremost thought leader on industry self-regulation, we are shaping the way that businesses and consumers interact with one another. As the home of U.S. independent industry self-regulation, we are currently operating more than twenty globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. Our programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and better experience for consumers. We continue to evolve our work and grow our impact by providing business guidance and fostering best practices in areas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas.

ABOUT THE NATIONAL PARTNER TEAM

The National Partner Team manages relationships with leading corporate brands, national law firms, and industry trade associations that participate in BBB National Programs’ National Partner network. These organizations support and engage with our independent industry self-regulation and dispute resolution programs.

The team works closely with partners to strengthen engagement across programs, identify collaboration opportunities, and communicate the value of participation. Through strategic outreach, communications, and relationship management, the National Partner Team helps expand awareness and impact of BBB National Programs’ work.

YOUR IMPACT

As a Summer Intern supporting the National Partner Team, you will gain hands-on experience in membership management, corporate engagement, and nonprofit partnership strategy. You will contribute to projects designed to enhance National Partner engagement and visibility across BBB National Programs’ self-regulatory and dispute resolution programs. This role offers exposure to partnership management, strategic communications, and collaboration with cross-functional teams including Marketing & Communications.

Essential Duties and Responsibilities

• Support the development of a creative National Partner engagement plan to strengthen participation and program awareness
• Conduct research and analysis of the National Partner roster to identify engagement opportunities and trends
• Collaborate with the Marketing & Communications team to enhance the National Partner newsletter
• Assist with coordinating social media content and targeted outreach that highlights National Partners and promotes engagement
• Draft communications and materials tailored to National Partners
• Research corporate brands, law firms, and trade associations to support outreach and relationship-building efforts
• Participate in team meetings and contribute ideas to strengthen partner engagement initiatives
• Provide general project and administrative support as needed

WHAT YOU WILL BRING

Must have:

• Bachelor’s degree required (or currently pursuing)

Let us know if you have:

• Fortune 500 experience
• Interest in corporate partnerships, membership programs, or nonprofit engagement strategies
• Strong research, writing, and organizational skills
• Willingness to collaborate across programs and provide feedback
• Experience with communications, marketing, or social media initiatives
• Interest in working with corporate brands, law firms, and trade associations

Hours: Flexible

This externship is unpaid, but may be considered eligible for school credit

BBB National Programs is Great Place to Work® Certified and has been named Best Place to Work for Working Daughters.

BBB National Programs is proud to be an equal employment opportunity employer.

Navy Mutual is seeking an experienced and strategic Business Architect to help define and drive the future of our organization. This is a senior leadership role responsible for establishing and executing the business architecture vision across the enterprise—ensuring our strategies, operations, and investments are aligned to deliver exceptional, long‑term value to our members.

This role sits at the intersection of business strategy, technology, and organizational design. You will partner closely with executive leadership to translate enterprise strategy into actionable roadmaps, modernize business capabilities, and enable customer‑centric transformation in a highly mission‑driven environment.

Why This Role Matters

As Business Architect, you will:

• Serve as a trusted advisor to senior leaders, shaping strategies that directly influence Navy Mutual’s future
• Drive architectural consistency and governance across business and technology domains
• Lead modernization and transformation efforts that improve operational effectiveness, customer experience, and long‑term performance
• Build and mentor a high‑performing team of Business Unit Analysts
• Ensure investments, initiatives, and technology decisions align to enterprise capabilities and value streams

Key Responsibilities

Leadership & Talent Development

• Lead, manage, develop, and mentor Business Unit Analysts
• Oversee performance management, scheduling, and talent development to meet departmental objectives
• Provide input into hiring, development, and succession planning

Business Architecture & Organizational Design

• Develop, maintain, and evolve Navy Mutual’s business architecture framework, including:
• Capability maps
• Business processes
• Organizational and value stream alignment
• Translate enterprise strategy into clear, actionable business and technology roadmaps
• Serve as a subject‑matter expert in business architecture frameworks and methodologies
• Create and maintain architecture artifacts that support decision‑making, transformation, and execution

Strategic Alignment & Transformation

• Partner with executive leadership to assess capability maturity, market trends, and architectural implications
• Support enterprise transformation and modernization initiatives
• Ensure alignment across business models, customer journeys, and organizational capabilities
• Promote architectural consistency and reuse of shared services and standards

Stakeholder Engagement

• Act as a trusted partner to senior business and IT leaders
• Facilitate cross‑functional workshops and strategy sessions to define future‑state architectures and priorities
• Influence alignment and decision‑making across diverse stakeholder groups

Governance & Standards

• Establish, maintain, and enforce business architecture standards and best practices
• Apply business modeling techniques to deliver repeatable, value‑focused outputs
• Provide architectural oversight for initiatives to ensure alignment with enterprise roadmaps

Capability Development & Innovation

• Evaluate current business capabilities to identify gaps, inefficiencies, and opportunities
• Collaborate with Finance, Operations, EDS, IT, and Portfolio Management to guide investment decisions
• Influence initiative prioritization based on capability roadmaps and strategic value
• Assess ideas, projects, and emerging technologies for alignment and business impact
• Serve as a liaison between business partners, IT, and system vendors to optimize spend and outcomes
• Stay informed on industry trends and represent Navy Mutual in relevant forums or working groups

Required Qualifications

• Bachelor’s degree required
• 10+ years of experience in business architecture, enterprise architecture, or strategic consulting
• 5+ years of leadership experience
• 10+ years of Life Insurance and Annuity industry experience
• Proven success leading enterprise transformation and modernization initiatives
• Deep expertise in:
• Business capability modeling
• Business process modeling
• Organizational design and mapping
• Information and knowledge mapping
• Strong experience translating strategy into executable roadmaps
• Experience with portfolio planning, business cases, and performance measurement
• Exceptional communication and executive presence
• Ability to influence and collaborate across business and technology teams
• Comfort operating in fast‑paced, change‑driven, and agile environments
• Awareness of emerging trends in digital business, customer experience, and enterprise transformation