Information Technology Jobs in North Chicago, IL

Financial Highlights – Enjoy an Immediate Pay Raise and Professional Growth!

$10k Fast Start Bonus Per Month for 12 months, $120k First Year, requires one new commercial account with at least 250 employees, every two weeks.

$2,500 First Week Training Pay for the first five training days.

$500 per virtual appointment bonus with food with no bonus limit.

Up to $1500 per week for meeting minimum call and one qualified onsite appointment.

200% of the profit margin for the first 90 days of orders shipped.

40% to 59% of the profit margin after 90 days

Up to $10k new client account credits

Up to $5k new account donation credits

Up to $400 of gift cards for business building activities

GHA Technologies, Inc. has become the #1 Employee-Owned Value-Added Reseller in America. Past rewards have included #1 Microsoft Western Region VAR, #1 fastest growing company in Arizona, #69 on the CRN Solution Provider 500, #15 2018 CRN Fast Growth 150 List.

We sell the latest AI technologies from Nvidia, Dell, HP, Microsoft, Google, Cisco, Lenovo, Apple, VMWare, Adobe, APC, IBM, Nutanix, EMC, Pure Storage, Samsung, Intel, Eaton, and all the hottest AI and Green Data Center, Virtualization, Energy Conservation, Cloud, Storage, Security, Wireless, SD Wan, Video, Identification, and Power Technologies! We also specialize in mission critical product procurement and integration services for some of the largest Corporate, Government, and Education clients in America! Our client base is a who's who of corporate America!

GHA employee owners will receive stock shares every year on top of our industry’s leading commissions, bonuses, and promotional offerings!

Mission critical, online, vast E Commerce distribution network coast-to-coast warehouse locations support just-in-time delivery.

Super convenient, orders placed by 9:00 p.m. EST (8:00 p.m. CST) can be received the next morning for in-stock items.

Secure, 24-hour access to your own personal portal customized with special pricing on more than 2 million top selling products from 3,500 manufacturers in the USA and across the globe.

We are currently HIRING experienced Sales Professionals nationwide with a minimum of three years direct technology sales experience.

We offer a highly lucrative earnings and benefits package with top salespeople earning between $96,000 to $2,000,000 annually. W-2 Employment, Medical, Dental, and HSA Benefits, 401K Retirement Plan, and GHA company stock ownership (ESOP) plan.

Please email your resume to and schedule a strictly confidential interview.

Visit us at:

• 
  
• Monitoring the status of phone agents
  
• Monitoring telephone queues
  
• Communicating with agents
  
• regarding schedule adherence
  
• regarding schedule adjustments
  
• Communicating with supervisors
  
• about agent status
  
• about phone queue mitigation
  
• about skill changes
  
• Updating meetings, callouts, etc.
  
• Coordinating ad hoc off-line time with the supervisors throughout the day.
  

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• Reviews, analyzes, and evaluates business systems and user needs.
  
• Documents requirements defines scope and objectives and formulates systems to parallel overall business strategies.
  
• May require an associate degree in a related area and 3+ years of experience in the field or in a related area.
  
• Has knowledge of commonly used concepts, practices, and procedures within a particular field. Generally, supports commodity or generic/unspecified skills, such as Application Support, Business Analyst, Compliance Consulting, Domaine SME, SharePoint BSA.
  
• Relies on instructions and pre-established guidelines to perform the functions of the job.
  
• Works under immediate supervision.
  
• Primary job functions do not typically require exercising independent judgment. Typically reports to a manager or a team Lead.
  

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• Support Contact Center Workforce Management (WFM) processes for Forecasting, Scheduling, intraday, shrinkage and Reporting Analytics to ensuring business goals, objectives, and service level agreements are satisfied.
  
• Monitor and analyze call and activity volumes vs. available staff and optimize resource schedules to maintain contact center key performance indicators.
  
• Maintain and update schedules for staff to ensure optimal coverage with the right resources, in the right place, at the right time.
  
• Develop, analyze, and deliver WFM and Contact Center reports with lessons learned from prior day/week/month.
  
• Maintain and adjust agent resource assignments ensuring they receive the right calls at the right time.
  
• Review and approve agent time off and schedule change requests.
  
• Research and analyze agent schedule adherence issues/concerns and deliver suggestions for improvement.
  

• Perform routine repair and maintenance of plumbing systems, including fire systems, irrigation systems, filtration and chlorination systems and sanitary and storm drainage systems.

Job Duties:

• Repair and maintain a variety of Park facilities including irrigations systems, sinks, storm drains, underground, water lines, piping, quick couplers, valves, compressed air lines, sanitary sewer, natural gas lines, bathroom fixtures, restaurant fixtures, misters, pumps, etc.
• Make daily rounds of all restroom facilities. Make needed repairs to toilets and sinks.  Unclog toilets as needed.
• Perform general maintenance on pumps and motors.
• Work assignments will include ditch digging, trouble shooting, shop and area clean up, driving company vehicles and equipment, special work for promotional events.
• Install new fixtures and fabricate items as necessary. Cut and prepare pipe for new usages.
• Cross trained in minimal diagnostic coverage of kitchen and HVAC equipment.
• All other duties as assigned.

Minimum Qualifications:

• Two or more years of experience repairing and maintaining plumbing systems
• Water park equipment experience a plus
• CPO certification a plus
• State Plumbing license a plus
• High school diploma or equivalent experience
• The ability to work flexible shifts including weekends
• Must possess the mental and physical capacities necessary to perform the primary job duties, including climbing and working at heights up to and in excess of 150ft., crawling and working in confined spaces and lifting up to 100 lbs. Must be able to work outdoors in extreme temperatures. Must possess the physical dexterity to operate hand tools and motor vehicles
• Must have tools and equipment to perform required duties and tasks as assigned
• Must possess a valid Drivers License

This position is responsible for daily inspections and repair of fiberglass, padding, seatbelts, etc. on the park rides and the fiberglass, padding, netting, etc. on the water park attractions

Key Duties and Responsibilities

• Access all areas of equipment and ride structures for inspection and maintenance
• Mixing and application of fiberglass resins, sanding, trimming, etc. to make a finished product
• Cut out and sew patters for ride seats
• Perform upholstery work; seat belt fabrication and installation
• Perform daily safety checks on all rides when park is in operation
• Proper handling of chemical and waste material
• Keep a daily duty log of maintenance work performed as well as accurate records of preventative maintenance utilizing Maximo system
• Adhere to all department and company safety policies; wear appropriate safety equipment as required
• Support the company mantra of friendly, clean, fast and safe service

SKILLS AND QUALIFICATIONS:

• Minimum of one year experience in body/fiberglass repair
• Must possess mechanical aptitude
• Experience in spray painting, bodywork environment, and some fiberglass experience preferred
• Must be able to work at various heights including in excess of 150 feet
• Must be capable of climbing ladders, scaffolding, buildings and ride structures
• Must possess strong safety sensitivity
• Must have a high school diploma or equivalent as well as additional training or background in fiberglass repair and body work
• Must possess a willingness and ability to work varied shifts and schedules, including nights, weekends, and holidays
• Must possess a valid driver's license
• Must be at least 18 years old

As a non-transport provider, the EMT-B's primary tasks are to initiate emergency and non-emergency basic life support care to ill and injured guests and team members, assist ALS personnel, and respond to medical/trauma calls in an amusement park setting. All EMT-Bs need to have a strong work ethic and must be able to operate within I.D.P.H. Region X's EMT-B scope of practice.

• Provide emergency and non-emergency medical care to team members and guests in accordance with established I.D.P.H. Region X protocols.
• Triage patients when multiple calls or patients overwhelm available personnel; make appropriate determinations about dispositions and transports
• Use an electronic tablet for documenting reports
• Complete checks on bags, vehicles, and treatment areas before, during, and after each shift; restock supplies as necessary.
• Assist ALS crews on calls as directed
• Safely operate department vehicles
• Answer calls for emergency assistance via telephone and radio
• Perform drug and alcohol screens on team members in accordance with park policies
• Transport team members to off-site acute care facilities for occupational health services
• Maintain a clean work area; perform basic cleaning of First Aid facilities (mop floors, vacuum carpets, empty trash cans, wipe down counters and beds, First Aid van is vacuumed and cleaned; etc.)
• Complete safety ride audits and safety inspections at direction of supervisory staff
• Maintain a professional relationship with guests and team members
• Maintain grooming standards according to the standard and policies set by Six Flags Great America and the Safety Department
• Adhere to all park labor policies pertaining to breaks taken, length of shift and types of work performed

• Age Requirement: 18 years or older
• Available to work flexible hours including nights, weekends, and holidays
• Education: High school diploma or GED
• Licensure and Certification:
  • Current Illinois Department of Public Health (D.P.H.) Emergency Medical Technician-Basic License. Wisconsin License or National Registry License must meet reciprocity requirements with I.D.P.H.
  • Current American Heart Association BLS for the Healthcare Provider CPR/AED Certification
  • Valid Driver's License
  • Must meet Region X system entry requirements through Highland Park Hospital
  • Obtain and maintain a valid Park Vehicle Operator's Permit
• Strong written and verbal communications
• Basic knowledge of computers and copiers
• Reliable means of transportation to and from work
• Knowledge of, and ability to use, all BLS equipment used in the park (pulse oximeter, glucometer, splints, stair chair, etc)
• Ability to handle moderate levels of stress related to high work load
• Safety awareness and general housekeeping
• Flexible to changes
• Must be willing to work outdoors in various weather conditions
• Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
• Must have strong teamwork skills and the ability to work with others

As a non-transport provider, the Paramedic's primary tasks are to initiate basic and advanced life support care to ill and injured guests and team members, and respond to medical/trauma calls in an amusement park setting. All Paramedics need to have strong work ethic and be must able to operate within I.D.P.H. Region X's EMT-P scope of practice.

• Provide basic and advanced emergency and non-emergency medical care to team members and guests in accordance with established park and Region X System protocols.
• Triage patients when multiple calls or patients overwhelm available personnel; make appropriate determinations about dispositions and transports
• Use an electronic tablet for documenting reports
• Complete checks on bags, monitors, drugs, vehicles, and treatment areas before, during, and after each shift; restock supplies as necessary.
• Assist BLS crews on calls when requested and sufficient personnel are available.
• Assist Paramedic and EMT-B Supervisors with skills training of EMT-B personnel
• Safely operate department vehicles
• Answer calls for emergency assistance via telephone and radio
• Perform drug and alcohol screens on team members in accordance with park policies
• Transport team members to off-site acute care facilities for occupational health services
• Maintain a clean work area; perform basic cleaning of First Aid facilities (mop floors, vacuum carpets, empty trash cans, wipe down counters and beds, First Aid van is vacuumed and cleaned; etc.)
• Complete safety ride audits and safety inspections at direction of Safety staff and First Aid Supervisors and Leads
• Maintain a professional relationship with guests and team members
• Maintain grooming standards according to the standard and policies set by Six Flags Great America and the Safety Department
• Adhere to all park labor policies pertaining to breaks taken, length of shift and types of work performed

• Age Requirement: 18 years or older
• Education: High school diploma or GED
• Licensure and Certification:
  • Current Illinois Department of Public Health (D.P.H.) Emergency Medical Technician-Paramedic License. Wisconsin License or National Registry License must meet reciprocity requirements with I.D.P.H.
  • Current American Heart Association BLS for the Healthcare Provider CPR/AED Certification
  • Valid Driver's License
  • Must meet Region X system entry requirements through Highland Park Hospital
  • Obtain and maintain a valid Park Vehicle Operator's Permit
• Strong written and verbal communications
• Basic knowledge of computers and copiers
• Reliable means of transportation to and from work
• Knowledge of, and ability to use, all EMS equipment used in the park (cardiac monitor/defibrillator, pulse oximeter, stair chair, etc)
• Ability to handle moderate levels of stress related to high work load
• Safety awareness and general housekeeping
• Flexible to changes
• Available to work flexible hours including nights, weekends, and holidays
• Must be willing to work outdoors in various weather conditions
• Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
• Must have strong teamwork skills and the ability to work with others

Job Description

My client is seeking a Dynamics 365 Finance & Supply Chain Business Analyst who can bring strong communication skills, business process understanding, and functional expertise to support ongoing ERP initiatives. This role is ideal for someone who enjoys working closely with both business stakeholders and technical teams to improve processes and ensure that system capabilities are aligned with operational needs.

You will be joining a collaborative IT and Supply Chain team within a growing organization that is continuing to invest heavily in Microsoft technologies. With ongoing initiatives focused on improving operational efficiency and digital transformation, the organization is looking to add a Business Analyst who can help bridge the gap between business users and developers while driving meaningful improvements within the Dynamics 365 environment.

Role & Responsibilities

• Work closely with Supply Chain stakeholders to understand business requirements and identify opportunities for process improvements
• Analyze and document functional and technical requirements to support system enhancements within Dynamics 365 Finance & Operations
• Translate business requirements into clear technical documentation for development teams
• Collaborate with developers to ensure requirements are clearly understood and successfully delivered
• Provide hands-on support across system configuration, testing, deployments, and ongoing system improvements
• Support user acceptance testing (UAT) and validate system functionality against business requirements
• Troubleshoot system issues and support users across Finance and Supply Chain operations
• Identify opportunities for automation and efficiency improvements using Dynamics 365 and the Microsoft Power Platform
• Maintain documentation for system processes, configurations, and enhancements
• Act as a key point of communication between business users, IT teams, and project stakeholders

Skills & Qualifications

• Minimum of 2+ years of experience working with Microsoft Dynamics 365 Finance & Operations
• Strong functional knowledge of Supply Chain processes within D365
• Experience gathering business requirements and translating them into technical documentation
• Strong troubleshooting and analytical skills
• Ability to clearly communicate between technical and non-technical stakeholders
• Experience supporting system testing, deployments, and user support initiatives
• Familiarity with Power Platform tools such as Power Automate, Power Apps, or Power BI is a plus
• Excellent interpersonal and collaboration skills with a strong team-oriented mindset
• Ability to thrive in a fast-paced, evolving environment

Benefits

• Opportunity to work in a growing organization that continues to invest in Microsoft Dynamics 365 and modern business technologies
• Exposure to cross-functional teams including IT, Operations, and Supply Chain leadership
• Hands-on involvement in process improvement and automation initiatives
• Collaborative team environment with strong communication and knowledge sharing
• Access to ongoing training, certifications, and professional development opportunities
• Clear opportunities for career growth as the organization continues to expand

This is an excellent opportunity for a Dynamics 365 Business Analyst who enjoys working closely with business stakeholders and driving improvements across Supply Chain operations. If you’re looking for a role where you can combine functional expertise with collaboration and problem-solving, this position offers an exciting next step in your Dynamics career.

For more information, please get in touch!

The Planet Group is seeking a Project Manager to join one of our well-known global pharmaceutical clients.

The Project Manager serves as the primary liaison between the Ad Agency and the brand teams and is responsible for managing the day-to-day relationships within the Agency. The Project Manager is responsible for the planning, scheduling and execution of all projects (print and digital) within the agency. This role works closely with the assigned account manager to help coordinate daily activities and continue to develop the ongoing relationship with their respective brand teams to keep projects on schedule, on budget and on strategy.

• Pay: $36.25-38.13/hr depending on experience
• Location: Hybrid in Mettawa, IL (3 days onsite, 2 days remote)

Project Manager Responsibilities:

• Develop project schedules, allocate resources and communicate project status and schedules to all key stakeholders and ensure deliverables and key milestones are met on time and within budget
• Conduct regular status meetings with internal teams and clients to review progress, identify risks, and develop mitigation strategies
• Capture notes and distribute recaps with action items
• Set up and manage routes for all projects through the internal agency approval process (Kantata, WorkFront)
• Understand the Medical/Legal/Regulatory (Veeva) review process and prepare all assets and documentation for submission and review in accordance with the client's Promotional Material Review Process
• Coordinate interactive resources with studio/programming/creative leads
• Be the primary point of contact for all third-party development/deployment vendors providing regular updates, managing expectations, and addressing any issues or concerns
• Create, compile, and maintain project and department documentation as needed (technical documentation, server folder structure, spec sheets, estimate tracking, etc.)
• Manage multiple projects in varying stages of development
• Develop and maintain timelines
• Allocate and secure resources
• Work with others without direct authority to advance projects
• Track time on a daily basis
• Assist with providing estimates
• Assist with billing and ensure billing is completed on schedule
• Adhere to all company-wide financial policies
• Understand the client's promotional guidelines including, but not limited to, corporate branding, promotional material development, Veeva PromoMats review and corporate compliance
• Understand the Agency Workflow Process including project initiation and kickoff, collaboration, necessary approvals, production and archiving
• Partner with creative team on project initiatives

Project Manager Qualifications:

• Bachelor degree required
• 1-4 years of advertising agency experience (within the last 2-3 years) within account/client services
• 1 year of pharmaceutical (not healthcare) experience within the agency
• Proficiency using the Microsoft Suite of products (Outlook, Word, Excel, PowerPoint, Teams, SharePoint) and other systems (Kantata/Mavenlink, Workfront)
• Adaptable problem solver with a client-service attitude workstyle
• Strong attention to detail and excellent communications skills: verbal, presentation, written
• Understanding of print and digital project lifecycles and different project management methodologies/styles
• Ability to prioritize and multi-task to enhance productivity and manage workload
• Ability to work in a high-volume, rapidly paced environment
• Familiarity with print production process, web technologies and digital trends
• High energy, positive, organized individual who is comfortable in a high-visibility role
• Great collaborator with ability to focus on both the big picture and small details
• Proactive, problem-solving skills
• Digital experience is a plus
• Bonus points for Pharmaceutical marketing experience (last 2-3 years)
• Print-production experience is a plus

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service  
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals  
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs 
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations 
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems 
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude 
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options  

• High School Diploma or GED????? 

• Sales, Collections or Customer Service experience??? 
• Bilingual - Spanish??? 

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances  
• Up to 4% matching 401(k)    
• Employee Stock Purchase Plan (10% share discount)    
• Tuition reimbursement    
• Paid time off (15 days’ vacation per year, prorated based on start date)  
• Paid sick leave as determined by state or local ordinance (prorated based on start date)  
• 11 Paid holidays (4 floating holidays, prorated based on start date)  
• Paid volunteer time (3 days per year, prorated based on start date) 

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service  
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals  
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs 
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations 
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems 
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude 
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options  

• High School Diploma or GED????? 

• Sales, Collections or Customer Service experience??? 
• Bilingual - Spanish??? 

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances  
• Up to 4% matching 401(k)    
• Employee Stock Purchase Plan (10% share discount)    
• Tuition reimbursement    
• Paid time off (15 days’ vacation per year, prorated based on start date)  
• Paid sick leave as determined by state or local ordinance (prorated based on start date)  
• 11 Paid holidays (4 floating holidays, prorated based on start date)  
• Paid volunteer time (3 days per year, prorated based on start date) 

Job Title: Senior Privileged Access Management (PAM) Engineer – Delinea SME

Location: Lake Forest, IL

Duration: 6 Months with possible extension

Competencies: 6-8+ years experience required

Delinea Suite

Cyber Security - IAM Professional Services

Hands on technical skills on Delinea is non-negotiable.

The customer will expect to candidate to demonstrate technical skills with use cases when the customer interviews.

Most submissions so far, either are analyst and not technical or they do not have technical experience in Delinea.

Along with Delinea, the candidate is expected to be a Subject Matter Expert (SME) for Secret Server and Privilege Management.

Essential Skills:

Senior IAM Engineer (Privileged Access Management) Focus Delinea Secret Server Privilege Manager Experience 58 Years Role Overview We are looking for a Senior PAM Engineer to lead the design, implementation, and management of our Privileged Access Management (PAM) ecosystem.

Your primary mission is to eliminate standing privileges and secure our most critical credentials using the Delinea suite.

You will act as the Subject Matter Expert (SME) for Secret Server and Privilege Manager, ensuring that our infrastructure, cloud environments, and DevOps pipelines are secured against credential theft.

Core Responsibilities:

Delinea Architecture Lead the end-to-end implementation and scaling of Delinea Secret Server (On-prem or Cloud) and Delinea Privilege Manager.

Secret Management Design and maintain secret heartbeat, remote password changing (RPC), and check-outcheck-in workflows for service accounts, local admins, and root accounts.

Secure Remote Access (SRA) Have a good understanding of VPN-less remote access solutions (e.g., Delinea PRA) to provide secure, audited entry points for internal admins and third-party vendors.

Azure PIM General understanding of Azure PIM.

Endpoint Privilege Management Configure policies in Delinea Privilege Manager to enforce Least Privilege, allowing users to perform administrative tasks without having full local admin rights.

Hybrid Integration Ensure interoperability between Delinea (for on-prem) and Azure PIM (for Cloud Control Plane access), creating a unified identity security posture.

Integration Automation Integrate Delinea with Active Directory (ADAzure AD), SIEM (Sentinel), and Ticket Systems (ServiceNow) to automate lifecycle management.

Discovery Onboarding Manage automated discovery rules to identify unmanaged accounts across Windows, Linux, and Network devices.

Session Management Configure and audit session recording and monitoring (Protocol HandlerSession Proxy) for high-risk administrative sessions.

Compliance Audit Generate high-level reporting for audit requirements and lead remediation efforts for privileged access findings.

Technical Requirements:

Experience 5 years of dedicated experience in Identity and Access Management (IAM), with at least 3 years specifically focused on Delinea (formerly Thycotic).

Delinea Mastery Deep technical knowledge of Secret Server (Distributed Engines, Secret Policies) and Privilege Manager (Application Control, Elevation).

Microsoft Entra ID Strong experience with Azure PIM, Conditional Access, and Managed Identities.

Infrastructure Skills Strong understanding of Windows Server administration, Active Directory, GPOs, and LinuxUnix environments.

Scripting Proficiency in PowerShell or Python to automate API calls to Delinea and bulk-import secrets. Proficiency in SQL to generate reports.

Harmer is partnering with a manufacturing organization in Lake Forest, IL for a Data Director role.

RESPONSIBILITIES:

· Maximize the value of our data. This translates into understanding the data we have, understanding key business drivers and delivering both operational and analytic solutions that drive value.

· Maximize the value of our enterprise applications. This translates into understanding what each platform does best, understanding key business drivers and delivering software solutions that create efficiencies, reduce friction and improve quality.

· Develop productive relationships with leaders across the organization to ensure that the operation and support of our data and software solutions are meeting expected levels of service, quality, and performance.

· Drive the harmonization of data, software and process across the enterprise that ultimately lowers the cost of doing business and positions the company for scalable growth.

· Facilitate a governance process to gain consensus on a prioritized set of measurable business outcomes supported by data and software initiatives.

· Work closely with functional leads, understand their needs, establish realistic expectations, develop work plans, own the development, and then deliver the solution.

· Act as subject matter expert and advisor on the topic of analytical tools, enterprise data systems and analytical methodologies.

· Manage a team of employees and partners to ensure the use of their time is maximized and their skills are developed in accordance with the priorities of the business.

REQUIRED SKILLS / ATTITUDES:

· BS in computer science, information systems, engineering, business management or related field

· Deep expertise and at least 6 years of hands-on and managerial experience in Data and Analytics.

· Strong experience and at least 4 years implementing, managing and supporting enterprise platforms such as ERP, CRM, HCM.

· Experience with Azure Data Factor or equivalent Data Engineering tools highly beneficial

· Experience with Microsoft Power BI or equivalent BI tools highly beneficial

· Experience with IQMS/DelmiaWorks, Salesforce, ADP, M365 highly beneficial.

· Experience harmonizing data and applications across multiple companies or facilities highly beneficial.

· Experience in Manufacturing or Distribution highly beneficial.

· Strong interpersonal skills and demonstrated ability to communicate credibly at all levels of the organization (face-to-face, verbal, written)

· Propensity for problems solving and continuous improvement

· High level of integrity and dependability with a strong sense of urgency and results orientation

· Ability to exercise sound judgment and make decisions based on accurate and timely analysis

· Positive attitude and strong work ethic

Abides by our core values:

· Safety - Everything we do is driven by safety excellence; our employee safety is paramount

· Integrity – We are respectful, ethical and authentic in all our actions:

· People First – We welcome, collaborate with and support others by being proactive, approachable and agile

· Accountability – We keep commitments we make to one another and continually challenges ourselves by achieving ambitious goals without compromising quality

· Friendly – We are kind, encourage positivity and make time to connect and laugh

Physical Requirements:

While performing the duties, the employee will be working in an office environment as well as on the manufacturing plant floor. The employee is required to sit and/or stand for computer or floor responsibilities, reach with hands and arms and handle objects and other tools, stoop, squat, twist, push and pull, maintain balance, bend at the waist, kneel, walk varying distances, and climb stairs. Employee may be required to lift up to 20 pounds.

Border Patrol Agent (BPA) – in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11)

SAME MISSION, NEW DRIVE!

You love protecting your community and doing your part to keep our nation safe. But maybe you’re looking for a change of scenery?

USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country.

Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.

Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).

DON’T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates’ first-choice preferences. Relocation may be required.

U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11, $63,148 - $120,145 per year

Locality Pay: Varies by duty location.

Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in
5 CFR 575.102)
will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• 
  
• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa
  
• Buffalo Sector Stations - Wellesley Island
  
• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde
  
• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta
  
• El Centro Sector Stations - El Centro, Indio, Calexico
  
• Grand Forks Sector Stations - Pembina
  
• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass
  
• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren
  
• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata
  
• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen
  
• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente
  
• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville
  
• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford
  
• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox
  
• Yuma Sector Stations - Blythe, Yuma, Wellton
  

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation’s economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

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• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
  
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
  
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
  
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
  
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.
  

Qualifications:

GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

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• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
  
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
  
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.
  

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

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• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
  
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
  
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.
  

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans’ Preference: You may also be eligible for an excepted service Veterans’ Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You’ll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government’s official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you’ll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.